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Customer Support Engineer Jobs in Indiana (NOW HIRING)

Toyota

Controls Support Engineer

Indianapolis, IN · On-site

$79K - $102K/yr

Our Customer Support provides 24/7 for support calls (during support rotation), conducting phone ... The engineer will work to develop the customer support program and with other Toyota Automated ...

ATS Automation

Customer Support Specialist

Indianapolis, IN

$17.25 - $23.25/hr

The Customer Support Specialist is a key member of the customer support, spare parts, and service ... and engineering. * Assist Field Service Technicians with parts ordering and coordination for ...

Bostondynamics

Technical Support Engineers take ownership for resolving technical customer issues in a reasonable time, act as the representative of Boston Dynamics technical expertise in voice, tone, and knowledge ...

OnBoard

Customer Support Specialist I

Indianapolis, IN · On-site

$17.25 - $23.25/hr

Customer Support Specialist I Function: Customer Experience Reports to: Director, Customer Support ... Experience collaborating with Product, Engineering, QA, and Customer Success teams. * Basic ...

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Customer Support Engineer information

See Indiana salary details

$37.1K

$74.8K

$103.2K

How much do customer support engineer jobs pay per year?

As of Jul 27, 2026, the average yearly pay for customer support engineer in Indiana is $74,763.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,600.00 and $85,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Customer Support Engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

What engineers make $300,000 a year?

Senior software engineers, especially those with expertise in high-demand areas like cloud computing, AI, or cybersecurity, can earn $300,000 or more annually, often through a combination of base salary, bonuses, and stock options. Other specialized engineering roles in finance or tech companies may also reach this level with significant experience and advanced skills.

What are the key skills and qualifications needed to thrive as a Customer Support Engineer, and why are they important?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What is a customer support engineer?

A customer support engineer is a professional who assists clients with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and often use tools like ticketing systems and remote support software to ensure customer satisfaction.

What does a Customer Support Engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.

What is the salary of a support engineer?

The salary of a Customer Support Engineer typically ranges from $50,000 to $80,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced support engineers with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and opportunities for professional development.

What engineer makes $500,000 a year?

Senior software engineers, especially those in high-demand fields like cloud computing, AI, or at major tech companies, can earn $500,000 or more annually through base salary, bonuses, and stock options. Achieving this level typically requires extensive experience, advanced skills, and often working in leadership or specialized roles within the tech industry.
What are the most commonly searched types of Customer Support Engineer jobs in Indiana? The most popular types of Customer Support Engineer jobs in Indiana are:
What are popular job titles related to Customer Support Engineer jobs in Indiana? For Customer Support Engineer jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Support Engineer jobs in Indiana look for? The top searched job categories for Customer Support Engineer jobs in Indiana are:
What cities in Indiana are hiring for Customer Support Engineer jobs? Cities in Indiana with the most Customer Support Engineer job openings:
Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Indiana as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $74,763 per year, or $35.9 per hour.
Controls Support Engineer

Controls Support Engineer

Toyota

Indianapolis, IN • On-site

$79K - $102K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Toyota rating

7.2

Company rating: 7.2 out of 10

Based on 872 frontline employees who took The Breakroom Quiz

24th of 44 rated automakers

Job description

We are looking for 1st and 2nd shift. (4pm-1 am)
The Advance Technology Support Engineer primary responsibility is to provide customer support to all existing Toyota Automated Logistic customers. Our Customer Support provides 24/7 for support calls (during support rotation), conducting phone troubleshooting, remote dial in support/troubleshooting, support escalation process, and as necessary on-site support. Collateral duties include controls systems electrical design utilizing AutoCAD Electrical, PLC/PC programming, Human-Machine Interface (HMI) programming, customer training, debug support on site. Also, will be involved in the support of Advance Technologies used within the Material Handling Industry. The Controls Support Engineer will work directly with the Controls Support Manager and management team to ensure all customer needs are met in a timely manner as well as to the customer's complete satisfaction. The engineer will work to develop the customer support program and with other Toyota Automated Logistic divisions to help promote excellent technical support to our customers.
Job Functions
  • Be the first point of contact for all Toyota Automated Logistic support calls and tickets. Build up the support program to develop standard practices and procedures for support calls, orders, warranty, etc.
  • Maintains satisfied customers by resolving issues quickly.
  • Customer service, satisfaction, and goodwill during implementation and during support (as measured by our customers: repeat business and reputation).
  • Communicate with other Toyota Automated Logistic team members effectively. Keep your manager advised of schedule.
  • Be part of the rotating 24/7 on-call Support Program

Travel Requirements
  • 5-15%

Preferred Skills & Qualifications
  • BS in Engineering (Electrical or Mechanical) or technical discipline
  • Have five plus years of experience in Controls engineering.
  • Previous with AutoStores, Mobile Robotics solutions etc.
  • PLC/VLC programming experience
  • HMI programming experience
  • Panel design preferred.
  • Hands-on mechanical capabilities
  • Extremely computer literate with MS Office products
  • AutoCAD Electrical experience preferred.
  • Material Handling or Automation experience preferred.
  • Excellent communication and documentation skills
  • Must be eligible to work in the USA long term without sponsorship.
  • Employees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents to support our information security controls.

About Toyota Automated Logistics:
Toyota Automated Logistics is your global partner for integrated warehouse automation. Our team combines the talents of Bastian Solutions, Vanderlande's warehousing business and viastore under one brand to deliver scalable systems, intelligent software and life-cycle services.
In addition to exciting work at a growing company, we offer the following benefits:
  • Health, Dental, and Vision Insurance
  • 401(k) Retirement Plan with a company match
  • Vacation / Holiday Pay
  • Paid Volunteer time off
  • Tuition Reimbursement
  • Professional Associations, Conferences and Subscriptions
  • Company Meetings & Events

Toyota Automated Logistics does not work with outside recruiting agencies. No solicitation phone calls please.

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