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Customer Support Engineer Jobs in Indiana (NOW HIRING)

Kaleris

Customer Support Engineer

Vera Cruz, IN

Provide support for internally developed software applications and assist in troubleshooting customer system issues related to Navis products. * Manage cases and communications from start to ...

Toyota

Controls Support Engineer

Indianapolis, IN · On-site

$79K - $102K/yr

Our Customer Support provides 24/7 for support calls (during support rotation), conducting phone ... The engineer will work to develop the customer support program and with other Toyota Automated ...

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All JobsCustomer Support Engineer JobsCustomer Support Engineer Jobs in Indiana

Customer Support Engineer information

See Indiana salary details

$37.1K

$74.8K

$103.2K

How much do customer support engineer jobs pay per year?

As of Jul 6, 2026, the average yearly pay for customer support engineer in Indiana is $74,763.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,600.00 and $85,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Customer Support Engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

What engineers make $300,000 a year?

Senior software engineers, especially those with expertise in high-demand areas like cloud computing, AI, or cybersecurity, can earn $300,000 or more annually, often through a combination of base salary, bonuses, and stock options. Other specialized engineering roles in finance or tech companies may also reach this level with significant experience and advanced skills.

What are the key skills and qualifications needed to thrive as a Customer Support Engineer, and why are they important?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What is a customer support engineer?

A customer support engineer is a professional who assists clients with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and often use tools like ticketing systems and remote support software to ensure customer satisfaction.

What does a Customer Support Engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.

What is the salary of a support engineer?

The salary of a Customer Support Engineer typically ranges from $50,000 to $80,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced support engineers with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and opportunities for professional development.

What engineer makes $500,000 a year?

Senior software engineers, especially those in high-demand fields like cloud computing, AI, or at major tech companies, can earn $500,000 or more annually through base salary, bonuses, and stock options. Achieving this level typically requires extensive experience, advanced skills, and often working in leadership or specialized roles within the tech industry.
What are the most commonly searched types of Customer Support Engineer jobs in Indiana? The most popular types of Customer Support Engineer jobs in Indiana are:
What are popular job titles related to Customer Support Engineer jobs in Indiana? For Customer Support Engineer jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Support Engineer jobs in Indiana look for? The top searched job categories for Customer Support Engineer jobs in Indiana are:
What cities in Indiana are hiring for Customer Support Engineer jobs? Cities in Indiana with the most Customer Support Engineer job openings:
Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Indiana as of June 2026, with employment types broken down into 1% Locum Tenens, 34% Full Time, 61% Part Time, 2% Temporary, 1% Contract, and 1% Nights. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $74,763 per year, or $35.9 per hour.
Customer Support Engineer

Customer Support Engineer

Kaleris

Vera Cruz, IN

Full-time

Posted 14 days ago

Job description

Job Description:

Responsibilities
  • Provide support for internally developed software applications and assist in troubleshooting customer system issues related to Navis products.
  • Manage cases and communications from start to resolution and closure, collaborating with departments like Sustaining (Development), QA (Testing), and Product release.
  • Verify, reproduce, and isolate application defects or faults reported by Navis Customers. While this role doesn't involve development, the ability to debug software applications and analyze code for potential issues is a valuable skill.
  • Reproduce software defects in a lab environment using customer datasets or remote connections to the customer's test environment.
  • Address customer "question" cases, often requiring in-depth investigation to provide answers using reference materials such as product manuals, case management tools, Confluence, product release notes, and other Navis resources.
  • Perform on-site customer-facing tasks, including software or hardware upgrades, resolving critical defects that couldn't be reproduced off-site, and testing Navis product integrations with third-party systems.
  • Participate in software implementations and upgrades at customer facilities as necessary.
  • Be part of a global 24x7 on-call duty roster to manage and address critical issues.
  • Engage in account management activities for assigned accounts, including conducting regular conference calls and case reviews.
Requirements
  • A degree in computer science or a related field.
  • 2+ years of N4 TOS product support experience, preferably in container terminal, shipping, or logistics industries. Experience with automation terminals is a plus.
  • Proficiency in various system platform technologies such as networking, MS SQL Server, Oracle, and familiarity with Java, EDI, Spring, Hibernate, Xenos Transform Designer, and J2EE is recommended.
  • Hands-on experience with JAVA, XML, and client-server applications.
  • Knowledge and experience in coding with Core Java/Groovy is advantageous.
  • Familiarity with diagnostic tools like Hyperic or similar is a bonus.
  • Understanding of relational database structures and web-based enterprise solutions.
  • Strong technical troubleshooting skills across various applications and technologies.
  • Detail-oriented, self-motivated, and assertive communicator.
  • Excellent written and verbal communication skills in English.
  • Inherent customer service and technical support orientation.
  • Willingness to travel as needed and the ability to work extended hours under tight deadlines.
  • Teamwork skills, especially in multi-disciplinary virtual teams across different locations.
  • Flexibility to work in shifts based on business requirements.
  • Strong leadership, time management, and organizational abilities.

Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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