ZipRecruiter

Log In

1

Customer Support Engineer Jobs in Indiana (NOW HIRING)

Toyota

Controls Support Engineer

Indianapolis, IN · On-site

$79K - $102K/yr

Our Customer Support provides 24/7 for support calls (during support rotation), conducting phone ... The engineer will work to develop the customer support program and with other Toyota Automated ...

Toyota Motor Sales

Controls Support Engineer

Indianapolis, IN · On-site

$79K - $103K/yr

Our Customer Support provides 24/7 for support calls (during support rotation), conducting phone ... The engineer will work to develop the customer support program and with other Toyota Automated ...

New

Sonicu

Be Seen First

Customer Support Supervisor

Indianapolis, IN · On-site

$45K - $60K/yr

Partner with Technical Support and Engineering to resolve advanced customer issues. Ticket Quality & Documentation * Conduct routine quality audits of customer support tickets to ensure accuracy ...

George E. Booth Co.

Customer Support Specialist

Greenwood, IN · On-site

$17 - $23/hr

... TechnicalSales Engineers. About the Role As our Customer SupportSpecialist, you'll be the ... Provide detailed anddedicated support Process and managecustomer project orders with precision and ...

ATS Automation

Customer Support Specialist

Indianapolis, IN · On-site

$17.25 - $23.25/hr

The Customer Support Specialist is a key member of the customer support, spare parts, and service ... and engineering. * Assist Field Service Technicians with parts ordering and coordination for ...

Grand Design RV

Customer Support Agent

Elkhart, IN

$18 - $24.25/hr

Coordinate with Service, Parts, Warranty, Engineering, Manufacturing, and other departments to resolve customer and dealer concerns. * Support customer return units by coordinating scheduling ...

Grand Design RV

Customer Support Agent

Elkhart, IN · On-site

$18 - $24.25/hr

Coordinate with Service, Parts, Warranty, Engineering, Manufacturing, and other departments to resolve customer and dealer concerns. * Support customer return units by coordinating scheduling ...

Grand Design RV

Customer Support Agent

Elkhart, IN · On-site

$18 - $24.25/hr

Coordinate with Service, Parts, Warranty, Engineering, Manufacturing, and other departments to resolve customer and dealer concerns. * Support customer return units by coordinating scheduling ...

Grand Design RV

Customer Support Agent

Elkhart, IN · On-site

$18 - $24.25/hr

Coordinate with Service, Parts, Warranty, Engineering, Manufacturing, and other departments to resolve customer and dealer concerns.Support customer return units by coordinating scheduling ...

Bostondynamics

Technical Support Engineers take ownership for resolving technical customer issues in a reasonable time, act as the representative of Boston Dynamics technical expertise in voice, tone, and knowledge ...

next page

Showing results 1-20

All JobsCustomer Support Engineer JobsCustomer Support Engineer Jobs in Indiana

Customer Support Engineer information

See Indiana salary details

$37.1K

$74.8K

$103.2K

How much do customer support engineer jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer support engineer in Indiana is $74,763.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,600.00 and $85,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by customer support engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

What are the key skills and qualifications needed to thrive as a customer support engineer?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What is the role of a customer support engineer?

A customer support engineer provides technical assistance to customers by diagnosing and resolving product or service issues. They often work with troubleshooting tools, communicate technical information clearly, and may collaborate with development teams to improve products. Strong problem-solving skills and technical knowledge are essential for this role.

What does a customer support engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.

What are the most commonly searched types of Customer Support Engineer jobs in Indiana?

The most popular types of Customer Support Engineer jobs in Indiana are:

What are popular job titles related to Customer Support Engineer jobs in Indiana?

For Customer Support Engineer jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Customer Support Engineer jobs in Indiana look for?

The top searched job categories for Customer Support Engineer jobs in Indiana are:

What cities in Indiana are hiring for Customer Support Engineer jobs?

Cities in Indiana with the most Customer Support Engineer job openings:

Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $74,763 per year, or $35.9 per hour.

Controls Support Engineer

Toyota

Indianapolis, IN • On-site

$79K - $102K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Toyota rating

7.2

Company rating: 7.2 out of 10

Based on 875 frontline employees who took The Breakroom Quiz

26th of 44 rated automakers

Job description

We are looking for 1st and 2nd shift. (4pm-1 am)
The Advance Technology Support Engineer primary responsibility is to provide customer support to all existing Toyota Automated Logistic customers. Our Customer Support provides 24/7 for support calls (during support rotation), conducting phone troubleshooting, remote dial in support/troubleshooting, support escalation process, and as necessary on-site support. Collateral duties include controls systems electrical design utilizing AutoCAD Electrical, PLC/PC programming, Human-Machine Interface (HMI) programming, customer training, debug support on site. Also, will be involved in the support of Advance Technologies used within the Material Handling Industry. The Controls Support Engineer will work directly with the Controls Support Manager and management team to ensure all customer needs are met in a timely manner as well as to the customer's complete satisfaction. The engineer will work to develop the customer support program and with other Toyota Automated Logistic divisions to help promote excellent technical support to our customers.
Job Functions
  • Be the first point of contact for all Toyota Automated Logistic support calls and tickets. Build up the support program to develop standard practices and procedures for support calls, orders, warranty, etc.
  • Maintains satisfied customers by resolving issues quickly.
  • Customer service, satisfaction, and goodwill during implementation and during support (as measured by our customers: repeat business and reputation).
  • Communicate with other Toyota Automated Logistic team members effectively. Keep your manager advised of schedule.
  • Be part of the rotating 24/7 on-call Support Program

Travel Requirements
  • 5-15%

Preferred Skills & Qualifications
  • BS in Engineering (Electrical or Mechanical) or technical discipline
  • Have five plus years of experience in Controls engineering.
  • Previous with AutoStores, Mobile Robotics solutions etc.
  • PLC/VLC programming experience
  • HMI programming experience
  • Panel design preferred.
  • Hands-on mechanical capabilities
  • Extremely computer literate with MS Office products
  • AutoCAD Electrical experience preferred.
  • Material Handling or Automation experience preferred.
  • Excellent communication and documentation skills
  • Must be eligible to work in the USA long term without sponsorship.
  • Employees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents to support our information security controls.

About Toyota Automated Logistics:
Toyota Automated Logistics is your global partner for integrated warehouse automation. Our team combines the talents of Bastian Solutions, Vanderlande's warehousing business and viastore under one brand to deliver scalable systems, intelligent software and life-cycle services.
In addition to exciting work at a growing company, we offer the following benefits:
  • Health, Dental, and Vision Insurance
  • 401(k) Retirement Plan with a company match
  • Vacation / Holiday Pay
  • Paid Volunteer time off
  • Tuition Reimbursement
  • Professional Associations, Conferences and Subscriptions
  • Company Meetings & Events

Toyota Automated Logistics does not work with outside recruiting agencies. No solicitation phone calls please.

What Toyota employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply