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Customer Support Engineer Jobs in Indiana (NOW HIRING)

SMC Corporation of America

Be Seen First

Electrical Product Support Engineer

Noblesville, IN · On-site

Interpret internal and external customer requirements to meet desired outputs while suggesting ... Hands-on technical support for an extended audience (technical and non-technical) of internal and ...

SMC Corporation of America

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Senior Product Support Engineer

Noblesville, IN · On-site

Collaborate with internal and external customers to establish requirements that meet desired ... Hands on technical support for an extended audience (technical and non-technical) of internal and ...

Milwaukee Tool

Production Support Engineer I

Greenwood, IN · On-site

$39.75 - $52/hr

Based on aligned business priorities, focus on continuous improvement, and provide world class customer service and support. * Support Enterprise technologies such as Warehouse Management Systems ...

Milwaukee Tool

Production Support Engineer I

Greenwood, IN · On-site

$39.75 - $52/hr

Based on aligned business priorities, focus on continuous improvement, and provide world class customer service and support. * Support Enterprise technologies such as Warehouse Management Systems ...

BAE Systems

Eng Prin - Mfg

Fort Wayne, IN · On-site

$96K - $164K/yr

Some light travel may be required ( In this Product Support Engineer role, the qualified candidate will be the technical focal for products, applications, and customer support within the Aftermarket ...

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All JobsCustomer Support Engineer JobsCustomer Support Engineer Jobs in Indiana

Customer Support Engineer information

See Indiana salary details

$37.1K

$74.8K

$103.2K

How much do customer support engineer jobs pay per year?

As of Jun 15, 2026, the average yearly pay for customer support engineer in Indiana is $74,763.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,600.00 and $85,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Customer Support Engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

What engineers make $500,000?

Senior engineers in fields such as software, electrical, or aerospace engineering can earn $500,000 or more annually, especially with extensive experience, specialized skills, and leadership roles. High compensation often includes base salary, bonuses, stock options, or profit sharing, particularly in technology companies or executive positions.

What does a customer service engineer do?

A customer support engineer assists clients by diagnosing and resolving technical issues related to products or services. They often provide technical guidance, troubleshoot problems, and may use tools like ticketing systems or remote access software to ensure customer satisfaction and product functionality.

How much do customer engineers make?

Customer Support Engineers typically earn a median annual salary ranging from $60,000 to $100,000, depending on experience, location, and industry. Salaries can increase with specialized skills, certifications, and years of experience, especially in technical environments requiring troubleshooting and product knowledge.

What are the key skills and qualifications needed to thrive as a Customer Support Engineer, and why are they important?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What is a customer support engineer?

A customer support engineer is a professional who assists clients with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and often use tools like ticketing systems and remote support software to ensure customer satisfaction.

What does a Customer Support Engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.
What are the most commonly searched types of Customer Support Engineer jobs in Indiana? The most popular types of Customer Support Engineer jobs in Indiana are:
What are popular job titles related to Customer Support Engineer jobs in Indiana? For Customer Support Engineer jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Support Engineer jobs in Indiana look for? The top searched job categories for Customer Support Engineer jobs in Indiana are:
What cities in Indiana are hiring for Customer Support Engineer jobs? Cities in Indiana with the most Customer Support Engineer job openings:
Customer Support Engineer jobs near you

Principal Customer Support Specialist (Remote)

Neumo Holdings LLC

Fort Wayne, IN • On-site

Full-time

Posted 10 days ago

Be an early applicant

Job description

Job Summary:

As a Principal Support Specialist, you will be responsible for providing strategic, expert-level technical support to ensure the highest levels of customer satisfaction. You will play a key role in diagnosing and resolving complex technical issues, leveraging automated technology and instrumentation to prevent future problems. As a senior member of the support team, you will be the go-to expert for critical customer escalations and complex issues, frequently collaborating with engineering, QA, and product teams to resolve challenges. Your responsibilities may involve on-site visits to customers, in addition to remote support. You will also mentor junior support team members and provide guidance to improve team performance and technical acumen.


Duties and Responsibilities:

  • Offer strategic technical support for Neumo Core and Applications products, ensuring timely resolution of complex customer issues.
  • Utilize automated technology and instrumentation to diagnose, document, and resolve technical problems while proactively preventing future issues.
  • Act as a key technical resource, frequently addressing extremely complex and critical customer issues that require expert-level troubleshooting.
  • Serve as the primary point of contact for escalated support cases, collaborating with internal teams (engineering, QA, and product management) to drive solutions.
  • Lead on-site customer support efforts as necessary, resolving high-impact technical issues in person when required.
  • Deliver post-sales technical support for customers, including answering questions related to the use and troubleshooting of Neumo products (including Electronic Support Services like Zendesk).
  • Develop and maintain relationships with customers to ensure they receive the best possible support and satisfaction with Neumo products.
  • Mentor and provide direction to junior support staff, sharing knowledge and fostering team development.
  • Lead or contribute to cross-functional projects, initiatives, and process improvements aimed at enhancing customer experience and product usability.
  • Develop and update technical documentation, procedures, and best practices for both internal and external use.
  • Collaborate on root cause analysis of recurring issues to help product and engineering teams improve the stability and functionality of Neumo products.
  • Drive customer satisfaction by advocating for customer needs within the support team and across the organization.
  • Handle additional tasks as assigned, with the flexibility to adapt to changing priorities and project requirements.

Education and Experience:

  • 7+ years of experience with Neumo Core products or 8 years of experience with Applications products in a support role, preferably in a SaaS environment.
  • Bachelor's degree in Computer Science, Management Information Systems, Science, Engineering, Math, Physics, or Chemistry, or similar technical degree/certification.
  • Alternatively, proven professional and technical experience demonstrating a deep understanding of Applications at both functional and technical levels (preferably Neumo products).
  • Experience managing and resolving high-priority, escalated customer issues.
  • Project management experience or certifications.
  • Prior experience leading cross-functional projects or teams.

Knowledge, Skills and Abilities:

  • Expertise in diagnosing and resolving complex technical problems using automation tools and advanced troubleshooting methods.
  • Strong written and verbal communication skills, with the ability to explain complex technical solutions to both technical and non-technical stakeholders.
  • Demonstrated leadership skills, with the ability to mentor junior staff and provide direction on complex technical matters.
  • Ability to work independently, exercising sound judgment and problem-solving in a fast-paced environment.
  • Familiarity with support tools such as Microsoft Office, Jira, Slack, and Salesforce.
  • Strong organizational skills, with experience managing multiple tasks and prioritizing under tight deadlines.
  • Experience with SQL or other coding languages for troubleshooting and automation.
  • Strong de-escalation and conflict resolution skills.
  • Hands-on experience with the following products and tools:
    • Anti-Virus Software
    • Microsoft Active Directory (AD)
    • Microsoft Domain Name Services (DNS)
    • Microsoft Dynamic Host Configuration Protocol (DHCP)
    • Microsoft Windows
    • Network Printers
    • Microsoft Office Suite
    • Ticketing systems (e.g., Salesforce, Zendesk)
    • General system administration tasks

Work Environment:

  • Office setting with a moderate noise level.
  • The employee will work at an individual workstation, using a telephone and computer.


Physical Demands:

  • Must be able to remain seated for extended periods.
  • Regular use of a computer and other office machinery, such as printers and copy machines.
  • Occasional movement around the office.
  • Frequent communication via telephone.


Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.