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Customer Support Engineer Jobs in Indiana (NOW HIRING)

Trelleborg

Customer Support Coordinator (CSC)

Fort Wayne, IN · On-site

$17.25 - $21.75/hr

The CSC works with Logistic and Manufacturing facilities as well as supports Sales Engineers(SE), Application Engineers(AE), Customers Support Account Leads (CSAL), and Management to achieve their ...

Kainos

Senior IT Support Engineer

Indianapolis, IN · On-site

As a Senior IT Support Engineer at Kainos, you will be responsible for providing high quality ... Owning first / second line IT customer support requests - you will be providing timely and accurate ...

IntelliPro Group Inc.

IT Engineer

Whitestown, IN · On-site

$25 - $30/hr

Job Title: IT Support Engineer (Warehouse) Position Type: Contract (12 months) Location: Indiana ... customer support. Responsibilities: * Respond to and resolve user support requests in a timely and ...

IntelliPro Group Inc.

IT Engineer

Whitestown, IN · On-site

Job Title: IT Support Engineer (Warehouse) Position Type: Contract (12 months) Location: Indiana ... customer support. Responsibilities: * Respond to and resolve user support requests in a timely and ...

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Lids

Associate Production Support Engineer

Indianapolis, IN · On-site

$14.25 - $18.25/hr

The Associate Production Support Engineer is responsible for communicating project status, any ... Strong commitment to customer service. * Strong problem solving and analytical skills. * Ability ...

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All JobsCustomer Support Engineer JobsCustomer Support Engineer Jobs in Indiana

Customer Support Engineer information

See Indiana salary details

$37.1K

$74.8K

$103.2K

How much do customer support engineer jobs pay per year?

As of Jul 6, 2026, the average yearly pay for customer support engineer in Indiana is $74,763.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,600.00 and $85,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Customer Support Engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

What engineers make $300,000 a year?

Senior software engineers, especially those with expertise in high-demand areas like cloud computing, AI, or cybersecurity, can earn $300,000 or more annually, often through a combination of base salary, bonuses, and stock options. Other specialized engineering roles in finance or tech companies may also reach this level with significant experience and advanced skills.

What are the key skills and qualifications needed to thrive as a Customer Support Engineer, and why are they important?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What is a customer support engineer?

A customer support engineer is a professional who assists clients with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and often use tools like ticketing systems and remote support software to ensure customer satisfaction.

What does a Customer Support Engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.

What is the salary of a support engineer?

The salary of a Customer Support Engineer typically ranges from $50,000 to $80,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced support engineers with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and opportunities for professional development.

What engineer makes $500,000 a year?

Senior software engineers, especially those in high-demand fields like cloud computing, AI, or at major tech companies, can earn $500,000 or more annually through base salary, bonuses, and stock options. Achieving this level typically requires extensive experience, advanced skills, and often working in leadership or specialized roles within the tech industry.
What are the most commonly searched types of Customer Support Engineer jobs in Indiana? The most popular types of Customer Support Engineer jobs in Indiana are:
What are popular job titles related to Customer Support Engineer jobs in Indiana? For Customer Support Engineer jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Support Engineer jobs in Indiana look for? The top searched job categories for Customer Support Engineer jobs in Indiana are:
What cities in Indiana are hiring for Customer Support Engineer jobs? Cities in Indiana with the most Customer Support Engineer job openings:
Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Indiana as of June 2026, with employment types broken down into 1% Locum Tenens, 34% Full Time, 61% Part Time, 2% Temporary, 1% Contract, and 1% Nights. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $74,763 per year, or $35.9 per hour.
Customer Support Coordinator (CSC)

Customer Support Coordinator (CSC)

Trelleborg

Fort Wayne, IN • On-site

$17.25 - $21.75/hr

Other

Posted 25 days ago

Trelleborg rating

8.3

Company rating: 8.3 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

Job description

The CSC works with Logistic and Manufacturing facilities as well as supports Sales Engineers(SE), Application Engineers(AE), Customers Support Account Leads (CSAL), and Management to achieve their goals and KPIs. As a result of the large team, they often have multiple tasks competing for their time requiring excellent organizational and communication skills. In some situations, the CSC may handle accounts within a team or solo. As a result, they may be required to perform additional duties as needed to support accounts.
Tasks and Responsibilities:
The CSC can have a variety of tasks and responsibilities that may include but are not limited to:
Customer Management:

  • Ensure contract review is executed in accordance with AS standards and local procedures in a timely fashion
  • Evaluate customer orders and demand against supplier deliveries in order to meet and exceed on time delivery targets
  • Provide accurate, data-driven estimates to customers in response to inquiries regarding new and recurring manufacturing orders
  • Interface with internal teams and external customers to proactively resolve customer complaints
  • May be required to source and purchase product from internal and 3rd party sources to fulfil customer requirements
Communication:
  • Understand and communicate changes to customer demand and requests as needed across the organization. Liaise with internal team members, Supply Chain Management (SCM), Project Manager (PM), and Factory departments to ensure that all activities are aligned with Trelleborg and the Customer's KPIs
  • Resolve delivery schedule problems and negotiate delivery schedule changes
Operations:
  • Provide proactive communication, analysis, and problem solving to team members
  • Purchase raw materials and outside services to support production at the facility
Administrative:
  • Work with logistics facilities to continuously improve transit and delivery times and satisfy or exceed customer OTD targets.
  • Ensure full compliance with the Quality Management Systems (QMS) and Standard Operating Procedures in accordance with AS9100.
Education and Experience:
  • Minimum 1 yr. Customer Service experience required
  • Associate degree strongly preferred
  • Bachelor's degree a plus
  • Knowledge of basic business sales and marketing practices preferred
  • Experience in the Aerospace, Sealing, or Polymer industry is beneficial
  • Familiarity with AS9100 quality requirements is beneficial
  • Familiarity with manufacturing is beneficial
  • Familiarity with order management is beneficial
Competencies:
  • Strong written and verbal communication skills
  • Strong people and relationship building skills
  • Customer driven with a positive, professional, determined attitude
  • Strong organizational skills with the ability to multi-task with attention to detail and accuracy
  • Basic math skills (addition, subtraction, margin calculations)
  • Proficient in the use of Microsoft Office; Teams, Work, PowerPoint, and Excel
  • Proficiency in the use of business operational software (JobBoss, Oracle, JDEdwards, SAP) is beneficial
  • Adapting to customer and supplier websites for orders, updates, changes, etc.
Travel:
  • The CSC position is a local position.
  • Limited travel requirements will be 0%-10% of the time per year.
  • Travel may be required internationally; candidate must be able to travel outside of the US without restrictions.

Application:
Last Application Date 5/20/2026
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status.
This position requires the use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. Green Card Holder), Political Asylee or Refugee.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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