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Customer Support Engineer Jobs in Indiana (NOW HIRING)

Echopath LLC

Tier 2 Support Engineer

Indianapolis, IN · On-site

As a Tier 2 Support Engineer, you'll be the escalation point for our Tier 1 team and a trusted ... Excellent communication and customer service skills * Ability to confidently use tools like ping ...

ActiveState

You'll play a direct role in shaping the customer experience and improving how our team handles ... You know how to read a support request, figure out what's actually being asked, and make sure it ...

IntelliPro Group Inc.

IT Engineer

Whitestown, IN · On-site

$25 - $30/hr

Job Title: IT Support Engineer (Warehouse) Position Type: Contract (12 months) Location: Indiana ... customer support. Responsibilities: * Respond to and resolve user support requests in a timely and ...

IntelliPro Group Inc.

IT Engineer

Whitestown, IN · On-site

Job Title: IT Support Engineer (Warehouse) Position Type: Contract (12 months) Location: Indiana ... customer support. Responsibilities: * Respond to and resolve user support requests in a timely and ...

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All JobsCustomer Support Engineer JobsCustomer Support Engineer Jobs in Indiana

Customer Support Engineer information

See Indiana salary details

$37.1K

$74.8K

$103.2K

How much do customer support engineer jobs pay per year?

As of Jun 15, 2026, the average yearly pay for customer support engineer in Indiana is $74,763.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,600.00 and $85,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Customer Support Engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

What engineers make $500,000?

Senior engineers in fields such as software, electrical, or aerospace engineering can earn $500,000 or more annually, especially with extensive experience, specialized skills, and leadership roles. High compensation often includes base salary, bonuses, stock options, or profit sharing, particularly in technology companies or executive positions.

What does a customer service engineer do?

A customer support engineer assists clients by diagnosing and resolving technical issues related to products or services. They often provide technical guidance, troubleshoot problems, and may use tools like ticketing systems or remote access software to ensure customer satisfaction and product functionality.

How much do customer engineers make?

Customer Support Engineers typically earn a median annual salary ranging from $60,000 to $100,000, depending on experience, location, and industry. Salaries can increase with specialized skills, certifications, and years of experience, especially in technical environments requiring troubleshooting and product knowledge.

What are the key skills and qualifications needed to thrive as a Customer Support Engineer, and why are they important?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What is a customer support engineer?

A customer support engineer is a professional who assists clients with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and often use tools like ticketing systems and remote support software to ensure customer satisfaction.

What does a Customer Support Engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.
What are the most commonly searched types of Customer Support Engineer jobs in Indiana? The most popular types of Customer Support Engineer jobs in Indiana are:
What are popular job titles related to Customer Support Engineer jobs in Indiana? For Customer Support Engineer jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Support Engineer jobs in Indiana look for? The top searched job categories for Customer Support Engineer jobs in Indiana are:
What cities in Indiana are hiring for Customer Support Engineer jobs? Cities in Indiana with the most Customer Support Engineer job openings:
Customer Support Engineer jobs near you
Infrastructure Support Engineer

Infrastructure Support Engineer

America's Auto Auction

Carmel, IN • On-site

$107K - $140K/yr

Full-time

Retirement

Posted 27 days ago

Job description

Infrastructure Support Engineer
America's Auto Auction Group is a leading national vehicle auction/remarketing company. The company's mission is simple: providing the highest quality service and operational execution for dealers and institutional customers.
Due to a team member promotion, we are seeking a skilled and customer-focused Infrastructure Support Engineer to join our team, supporting auction locations across the U.S. In this hands-on role, you'll travel to sites to deploy, configure, and troubleshoot the technologies that keep auctions running, from Cisco/Meraki routers and switches to IBMi auction platform servers, wireless, and related infrastructure. You will be the go-to resource for on-site technical assistance, preventive maintenance, and sale-day readiness, ensuring each location operates at peak performance.
This is a field-heavy, customer-facing position, ideal for someone who thrives in varied work environments, likes solving problems on the spot, and is comfortable working independently or as part of the team.
Rewards:
  • Salary based on experience
  • Great benefits
  • Matching 401(k) plan
  • Career growth potential
  • Growing, international company
  • All travel expenses paid
  • Cell phone stipend

Responsibilities:
  • Serve as the escalation point for infrastructure issues.
  • Deploy, configure, and troubleshoot Cisco/Meraki networking gear, wireless, IBMi servers, and auction-specific infrastructure.
  • Perform network cutovers, hardware swaps, and system validations with minimal downtime.
  • Conduct preventive maintenance to keep sites operational and avoid sale-day disruptions.
  • Maintain accurate site documentation, including network diagrams, equipment inventories, and configuration notes.
  • Work closely with IT teams and auction staff to resolve issues quickly and clearly.
  • Document all work via tickets using Jira Service Management.

Requirements
  • Associate degree, technical certifications, or equivalent hands-on IT experience.
  • 2+ years of IT support, infrastructure support, or IT field service experience.
  • Familiarity or experience (preferred) with Cisco/Meraki networking environments, including switches, wireless, and basic VLAN troubleshooting.
  • Experience supporting tier 2 escalations or higher-complexity support environments is preferred.
  • Familiarity with IBMi auction platform servers is a plus (onboarding will include exposure to platform operations).
  • Experience with Mobile Device Management is a plus.
  • Able to travel at least 50% of the time to multiple locations, sometimes on short notice.
  • Strong communication skills with both technical teams and non-technical users.
  • Able to lift and rack IT equipment.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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