ZipRecruiter

Log In

1

Technical Support Engineer Jobs in Indiana (NOW HIRING)

Greenhouse

Technical Support Specialist

Ireland, IN · On-site

Often cited by our users as the "best thing about Greenhouse", Technical Support Specialists work with our Customer Success, Product, and Engineering teams to provide a level of support that best ...

Toyota

Controls Support Engineer

Indianapolis, IN · On-site

$79K - $102K/yr

The engineer will work to develop the customer support program and with other Toyota Automated Logistic divisions to help promote excellent technical support to our customers. Job Functions * Be the ...

Collabera

Technical Support Technician

New Carlisle, IN

$20 - $24/hr

Technical Support Technician Employment Type: Contract for 6 Months Location: New Carlisle, Indiana ... Collaborate with cross-functional teams, including network TPM and engineers. Stay updated on new ...

New

Echopath LLC

Tier 2 Support Engineer

Indianapolis, IN · On-site

As a Tier 2 Support Engineer, you'll be the escalation point for our Tier 1 team and a trusted technical advisor to our clients. Qualified candidates will have a passion for exceeding expectations ...

RELX

Technical Support Analyst II

Martinsville, IN · Hybrid

$59K - $98K/yr

The team works closely with developers, QA, and external public safety users to resolve issues ... About the Role The Tech Support Analyst II provides mid-level technical support for web and Windows ...

LexisNexis

Technical Support Analyst II

Martinsville, IN · On-site

$59K - $98K/yr

The team works closely with developers, QA, and external public safety users to resolve issues ... About the Role The Tech Support Analyst II provides mid-level technical support for web and Windows ...

Caterpillar

Product Support Engineer

Lafayette, IN · On-site

Also, you will resolve complex technical and commercial product problems for Caterpillar dealers to ... support updates and field service plans to gain approvals. Education: * Four year engineering or ...

next page

Showing results 1-20

All JobsTechnical Support Engineer JobsTechnical Support Engineer Jobs in Indiana

Technical Support Engineer information

See Indiana salary details

$35.7K

$75.2K

$113.7K

How much do technical support engineer jobs pay per year?

As of Jun 13, 2026, the average yearly pay for technical support engineer in Indiana is $75,204.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,200.00 and $93,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

What Is a Technical Support Engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
More about Technical Support Engineer jobs
What are the most commonly searched types of Technical Support Engineer jobs in Indiana? The most popular types of Technical Support Engineer jobs in Indiana are:
What are popular job titles related to Technical Support Engineer jobs in Indiana? For Technical Support Engineer jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer jobs in Indiana look for? The top searched job categories for Technical Support Engineer jobs in Indiana are:
What cities in Indiana are hiring for Technical Support Engineer jobs? Cities in Indiana with the most Technical Support Engineer job openings:
What are popular job titles related to Technical Support Engineer jobs in IN? For Technical Support Engineer jobs in IN, the most frequently searched job titles are:
Technical Support Engineer jobs near you

Technical Support Specialist

Greenhouse

Ireland, IN • On-site

Other

Medical, Dental, Life, Retirement, PTO

Posted 23 days ago

Job description

Greenhouse is looking for a Technical Support Specialist to join our team!
As customer-facing product experts, our Technical Support Specialists lead our efforts to showcase Greenhouse as not just a set of useful recruiting features, but as a platform for organizational change. You'll be a part of a team that has a high bar for customer happiness and strives to help our customers transform the way they hire.

Often cited by our users as the "best thing about Greenhouse", Technical Support Specialists work with our Customer Success, Product, and Engineering teams to provide a level of support that best helps our stakeholders. This unique opportunity puts you in the best position to have insight into the product roadmap, manage expectations for future releases, and elevate our customers' experience with Greenhouse.

Who will love this job
  • An advocate - you thrive on engaging with our customers, working hard to help them succeed
  • A problem solver - you creatively find solutions and discover workarounds using the resources available
  • A wordsmith - you communicate clearly, concisely, and with a friendly tone
  • A helper - you are friendly and patient, crafting a positive experience for our customers with each interaction
  • An efficient worker - you juggle priorities without breaking a sweat, maintaining an excellent level of organization

What you'll do
  • Serve as the first point of contact for technical support communications via email, chat, and video calls, providing timely assistance, troubleshooting issues, and ensuring a high-quality customer experience
  • Diagnose, investigate, and resolve complex customer issues within Greenhouse, driving issues to resolution and escalating strategically when needed
  • Provide guidance to customers on product setup, feature usage, configuration, and integration, helping ensure successful implementation and adoption
  • Clearly explain product capabilities, limitations, and expected behaviors to set accurate expectations and build customer confidence
  • Act as a subject matter expert by identifying patterns in customer challenges and contributing recommendations for product, process, and documentation improvements
  • Continuously deepen product expertise and technical knowledge, and share insights to elevate team capability and support quality
  • Additional projects and responsibilities as business needs require
You should have
  • 2+ years customer-facing work experience on both email, & live chat
  • Experience using Zendesk
  • Excellent problem solving and analytical skills
  • Proven ability to explain technical architecture and "best practice" workflows to both technical and non-technical stakeholders
  • Comfort adapting to evolving technologies, including AI-assisted tools, with the ability to apply critical thinking and human judgment when supporting customers
  • A passion for learning and sharing knowledge with others
  • Excellent written and verbal communication skill with the ability to convey complex information to technical and non-technical audiences
  • Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply

Applicants will be required to provide evidence of their right to work in Ireland as part of the application process and it is pre-condition to any offer of employment.  Greenhouse is not in a position to support employment permit applications for candidates for this role. 

Greenhouse provides a variety of benefits to employees, including medical, dental, life and disability insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For Ireland-based employees, we offer 25 days' vacation and an employer matching pension program.

#LI-MS2

Apply