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Technical Support Engineer Jobs in Indiana (NOW HIRING)

Bostondynamics

Escalation & Engineering Support * Data Preparation: Ensure all required data collected during the ... Escalate complex technical issues to Support Engineers ensuring the case has all necessary context ...

City Of Gary

Technical Support

Gary, IN · On-site

$44K/yr

FT Salary: $44,262.00 Candidate would provide workstation support to end users in the city-wide environment. Candidate would provide technical assistance and training to end users by performing the ...

Motorola

$90K - $110K/yr

As a Senior Technical Support Engineer, you will work in a people-first culture to support and configure critical hardware and software implementations for our customers. This position is a remote ...

Toyota Motor Sales

Controls Support Engineer

Indianapolis, IN · On-site

$79K - $103K/yr

The engineer will work to develop the customer support program and with other Toyota Automated Logistic divisions to help promote excellent technical support to our customers. Job Functions * Be the ...

New

Toyota

Controls Support Engineer

Indianapolis, IN · On-site

$79K - $102K/yr

The engineer will work to develop the customer support program and with other Toyota Automated Logistic divisions to help promote excellent technical support to our customers. Job Functions * Be the ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Jobs in Indiana

Technical Support Engineer information

See Indiana salary details

$35.7K

$75.2K

$113.7K

How much do technical support engineer jobs pay per year?

As of Aug 17, 2026, the average yearly pay for technical support engineer in Indiana is $75,204.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,200.00 and $93,700.00 per year, depending on experience, location, and employer.

What is a technical support engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What does a technical support engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.

What are the key skills and qualifications needed to thrive as a technical support engineer?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a technical support engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.
More about Technical Support Engineer jobs

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Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $75,204 per year, or $36.2 per hour.

Senior Staff Technical Support Engineer (Hybrid)

Stryker

Fort Wayne, IN • Hybrid

$89K - $148K/yr

Full-time

Re-posted 18 hours ago

Job description

Work Flexibility: Hybrid

As a Senior Staff Technical Support Engineer, you will be working in a dynamic, fast-paced environment, ensuring Vocera solutions are properly and effectively deployed. You will use your technical expertise to investigate issues, research solutions, craft solutions, and deliver excellent customer service via telephone, e-mail, and the web. This is not a call center; our support team works together to take on technical challenges and provide a positive experience for our customers. Hours may vary from 6am to 6pm GST. Rare late shift work and on-call work on an as-needed basis.

Primary work location: 1950 West Cook Road, Fort Wayne, Indiana

What you will do:

  • Document and manage customers' reported issues, delivering excellent customer service and managing customer expectations
  • Monitor and respond to customer inquiries, leading customer communication, assuring timely status updates and issue resolution
  • Troubleshoot customer environments, research WLAN configuration and compatibility issues to solve problems and optimize the performance of Vocera
  • Collaborate within the team and engage others to solve hard problems
  • Author knowledge-based articles for internal and external use
  • Review product documentation prior to new releases
  • Provide formal and informal training to customers and partners
  • Mentor junior team members

What you need:

Required

  • Bachelors in Computer Science or related field, or in lieu of Bachelors, 6+ years additional relevant work experience
  • Minimum 6 years of experience in customer technical support working in a networking environment
  • Hands on experience with VMWare and other virtualization technologies
  • Demonstrated experience with wireless (802.11 a/b/g/n) infrastructure design, troubleshooting and wireless security 802.1x

Preferred:

  • Experience troubleshooting wired and wireless issues on Voice over wireless applications, iPhone and Androids and Multicast using Wireshark, Omnipeek, Airmagnet, Ekahau
  • Industry standard LAN technology knowledge
  • Working knowledge of SIP, PBX/telephony systems
  • Certifications in CWNA, CCNA, R&S, Wireless, or Aruba ACMA

United States of America Pay Ranges:

  • USN: $89,300 - $148,800 USD Annual

View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage: 10%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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