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1St Line Support Engineer Jobs in Indiana (NOW HIRING)

Lids

Associate Production Support Engineer

Indianapolis, IN · On-site

$14.25 - $18.25/hr

The Associate Production Support Engineer is responsible for communicating project status, any ... first line of technical escalation for Warehouse Operations, Inventory Control, and Business ...

New

CFS

IT Support Specialist

Bremen, IN

$65K - $75K/yr

Provide first-line support for Office 365 applications, including troubleshooting issues and providing user training. * Respond to and resolve technical support requests related to hardware, software ...

ActiveState

You'll be the first line of defense for incoming tickets, making sure nothing falls through the ... You know how to read a support request, figure out what's actually being asked, and make sure it ...

Toyota

Controls Support Engineer

Indianapolis, IN · On-site

$79K - $102K/yr

We are looking for 1st and 2nd shift. (4pm-1 am) The Advance Technology Support Engineer primary responsibility is to provide customer support to all existing Toyota Automated Logistic customers. Our ...

Echopath LLC

Tier 2 Support Engineer

Indianapolis, IN · On-site

As a Tier 2 Support Engineer, you'll be the escalation point for our Tier 1 team and a trusted ... providing front-line assistance to clients both remotely and in person. You'll troubleshoot ...

Lilly

Sr. Specialist - Engineering - Warehouse

Indianapolis, IN · On-site

$16.25 - $19.75/hr

The role will provide first line support to production processes, as well as supporting area engineering initiatives, process improvements, and project implementation. This position will require the ...

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1St Line Support Engineer information

See Indiana salary details

$15

$37

$64

How much do 1st line support engineer jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for 1st line support engineer in Indiana is $37.94, according to ZipRecruiter salary data. Most workers in this role earn between $28.12 and $44.38 per hour, depending on experience, location, and employer.

What does a 1st line support engineer do?

A 1st line support engineer provides initial technical assistance to users by troubleshooting common hardware, software, and network issues. They handle incoming support requests, resolve basic problems, and escalate more complex issues to higher support levels, often using ticketing systems and remote tools.

What is 1st line, 2nd line, and 3rd line support?

In a support role like a 1st Line Support Engineer, the support levels refer to the hierarchy of technical assistance: 1st line handles basic issues and initial customer contact, 2nd line addresses more complex problems requiring specialized knowledge, and 3rd line involves expert troubleshooting or development teams for advanced issues. These levels help organize support workflows and ensure efficient problem resolution.

What are the key skills and qualifications needed to thrive as a 1st Line Support Engineer, and why are they important?

To thrive as a 1st Line Support Engineer, you need a solid understanding of basic IT concepts, troubleshooting, and customer service, often supported by a relevant IT qualification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and common operating systems (Windows, macOS) is typically required. Strong communication, patience, and problem-solving abilities help set outstanding support engineers apart. These skills ensure quick resolution of user issues, positive customer experiences, and efficient escalation when necessary.

What does an L1 support engineer do?

An L1 support engineer provides initial technical assistance to users by troubleshooting common hardware and software issues, often using remote tools or ticketing systems. They handle basic problems, escalate complex issues to higher support levels, and require good communication skills and knowledge of operating systems and basic networking. This role typically involves working in a helpdesk environment and may require certifications like CompTIA A+.

What is the difference between 1St Line Support Engineer vs Help Desk Technician?

Aspect1St Line Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+ often preferred
Work EnvironmentCorporate IT support, technical troubleshootingHelp desk, customer support, remote assistance
ResponsibilitiesInitial troubleshooting, issue escalation, basic network supportResponding to user queries, ticket logging, basic hardware/software support

Both roles involve technical support, but a 1St Line Support Engineer typically handles more complex issues and escalates problems as needed, while Help Desk Technicians focus on initial contact and basic troubleshooting. The roles often overlap, but the Support Engineer may require more technical certifications and experience.

What are 1st Line Support Engineers?

1st Line Support Engineers are IT professionals who serve as the first point of contact for users experiencing technical issues. They handle initial inquiries, troubleshoot basic problems, and either resolve issues or escalate them to more specialized support teams. Their responsibilities often include answering helpdesk calls, responding to emails, and providing step-by-step guidance to resolve user issues quickly. They play a crucial role in maintaining smooth IT operations and ensuring user satisfaction.

What are some common challenges faced by 1st Line Support Engineers, and how can they be effectively managed?

1st Line Support Engineers often encounter challenges such as managing high volumes of support tickets, addressing a wide range of technical issues, and maintaining clear communication with users who may have varying levels of technical knowledge. Effective time management, strong problem-solving skills, and the ability to remain patient and empathetic are key to overcoming these challenges. Leveraging ticketing systems, documenting solutions, and collaborating closely with 2nd and 3rd line teams can also help ensure efficient resolution of issues and continuous learning.

What engineers make $500,000?

Highly experienced engineers in specialized fields such as software engineering, data engineering, or systems architecture can earn $500,000 or more annually, especially with senior roles, bonuses, and stock options. These roles often require advanced skills, certifications, and extensive industry experience, typically in large tech companies or financial institutions.
What are popular job titles related to 1St Line Support Engineer jobs in Indiana? For 1St Line Support Engineer jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching 1St Line Support Engineer jobs in Indiana look for? The top searched job categories for 1St Line Support Engineer jobs in Indiana are:
1St Line Support Engineer jobs near you
Associate Production Support Engineer

Associate Production Support Engineer

Lids

Indianapolis, IN • On-site

$14.25 - $18.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Lids rating

5.9

Company rating: 5.9 out of 10

Based on 107 frontline employees who took The Breakroom Quiz

55th of 102 rated fashion retailers

Job description

Description
About Our Company
At Lids Sports Group, we don't just sell hats - we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences.
Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We're also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind statements.
From specialty concept stores for the NBA and NHL, to iconic clubhouse destinations for the Yankees and Dodgers, we create immersive retail experiences that celebrate the teams fans love. Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids continues to redefine how fans represent their teams - in style.
General Position Summary
The Associate Production Support Engineer is responsible for building, testing, and implementation of software code that supports and enables Lids' functional business system activities. Under close direction of Application Engineers, Senior Application Engineers, and/or the Team Lead, the Associate Production Support Engineer works as part of a project team and participates in application testing and developing enhancements that enable a positive end-user experience.
The Associate Production Support Engineer is responsible for communicating project status, any technical issues uncovered and their resolution. The Associate Application Engineer produces application programs in accordance with a specified business need while following Lids' IT technical development standards and processes.
Principle Duties & Responsibilities
Under the close supervision of the Application Engineers, Senior Application Engineers, and/or the Application Engineer Team Lead, the Associate Application Engineer is responsible for:
  • Monitor and triage system incidents across D365, WMX, ADF-integrated workflows, and related applications to ensure operational continuity.
  • Investigate and resolve production issues by analyzing logs, data flows, integrations, and system behavior to identify root causes.
  • Manage incident lifecycle from initial detection through resolution, including documentation, communication, and post-incident follow-up.
  • Serve as the first line of technical escalation for Warehouse Operations, Inventory Control, and Business Operations.
  • Execute operational tasks such as data corrections, job restarts, and queue management when required to restore flow.
  • Document recurring issues and patterns to drive long-term fixes, process improvements, or automation opportunities.
  • Maintain knowledge base articles and runbooks to improve team efficiency and ensure consistent handling of known issues.
  • Champion system stability and operational excellence, ensuring issues are resolved quickly and permanently.

Job Required Knowledge & Skills
  • Basic knowledge of the manufacturing and distribution industry and its functions including the following areas: Finance, Manufacturing, Sales Order Entry, Supply Chain Management, Inventory Management, Retail Sales, and Merchandising.
  • Strong interpersonal skills and the willingness to learn from other associates.
  • Awareness of project management requirements.
  • Excellent written and verbal communication skills with the ability to influence or persuade others in positive or negative circumstances.
  • Ability to manage tasks with attention to detail and accuracy.
  • Strong commitment to customer service.
  • Strong problem solving and analytical skills.
  • Ability and willingness for extended travel (business meetings and/or training).

What We Offer
  • Comprehensive medical, dental, and vision coverage
  • Retirement plan with company match
  • 100% employer-paid benefits, including short-term and long-term disability, life and AD&D insurance, and an Employee Assistance Program
  • Paid Time Off
  • Generous employee discount and exclusive perks
  • Ongoing career development, including discounted secondary education courses
  • A collaborative, innovative, and team-oriented work environment
  • Early Wage Access options to provide added financial flexibility
  • Uncapped monthly bonus potential

Physical Demands & Requirements
  • Ability to constantly sit at a desk in a sedentary work environment.
  • Ability to frequently use a computer, keyboard, mouse, and other standard office equipment.
  • Ability to occasionally stand and walk throughout the office.
  • Ability to occasionally lift or move items up to 15 pounds.
  • Ability to frequently communicate clearly and effectively, both verbally and in writing.
  • Ability to occasionally present information to small and large groups, including team members and leadership.
  • Ability to constantly view electronic/written materials and adjust focus when needed (i.e. computer screens, documents, etc.).
  • The noise level in the work environment is usually moderate.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. For inquiries related to reasonable accommodations, please contact HR@Lids.com.

Employment Requirements
Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States is a pre-condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role.
Equal Employment Opportunity
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Notice to Applicants
In connection with your application, we collect information that identifies, reasonably relates to, or describes you ("Personal Information"). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records. Additional information collected may include government-issued identification numbers, work authorization, emergency contact information, and other employment-related information.
Need Accessibility Assistance?
Applicants who require accessibility assistance to submit an employment application may email hr@lids.com. A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids.

What Lids employees say

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About Lids

Sourced by ZipRecruiter

For nearly 25 years, Lids has been the leading headwear and sportswear retailer in North America! We are very excited to start 2022 with our next stop in Germany worldwide. Officially licensed products from professional sports federations and headwear of the hottest sports and fashion brands to sell, which we do. We have already made it through years of hard work, learned from our successes and failures, lived at the intersection of fan and fashion and stayed true to our core values.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1995

Social media

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