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1St Line Support Engineer Jobs in Indiana (NOW HIRING)

CFS

IT Support Specialist

Bremen, IN

$65K - $75K/yr

Provide first-line support for Office 365 applications, including troubleshooting issues and providing user training. * Respond to and resolve technical support requests related to hardware, software ...

CFS

IT Support Specialist

Bremen, IN

$65K - $75K/yr

Provide first-line support for Office 365 applications, including troubleshooting issues and providing user training. * Respond to and resolve technical support requests related to hardware, software ...

ActiveState

You'll be the first line of defense for incoming tickets, making sure nothing falls through the ... You know how to read a support request, figure out what's actually being asked, and make sure it ...

Lilt

Customer Support Engineer

Indianapolis, IN · On-site

You will be the first line of support for platform users, evaluating incoming requests, resolving ... the Engineering team. Communicating feature requests to Product. * Queue management: Handle ...

LILT, Inc

Customer Support Engineer

Indianapolis, IN · On-site

You will be the first line of support for platform users, evaluating incoming requests, resolving ... the Engineering team. Communicating feature requests to Product. * Queue management: Handle ...

Endress + Hauser

Sales Support Engineer

Greenwood, IN · On-site

Sales Support Engineer At Endress+Hauser, progress happens by working together. As the global ... Employees work in a safety-first, climate controlled, clean manufacturing facility with utilization ...

Endress+Hauser Ltd

Sales Support Engineer

Greenwood, IN · On-site

Sales Support Engineer At Endress+Hauser, progress happens by working together. As the global ... Employees work in a safety-first, climate controlled, clean manufacturing facility with utilization ...

Endress+Hauser

Sales Support Engineer

Greenwood, IN · On-site

Sales Support Engineer At Endress+Hauser, progress happens by working together. As the global ... Employees work in a safety-first, climate controlled, clean manufacturing facility with utilization ...

Lake City Bank

Security Administrator

Warsaw, IN · On-site

$21/hr

Provide first-line support for user access and password management while delivering professional and responsive customer service. * Manage employee system access by processing approved requests and ...

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1St Line Support Engineer information

See Indiana salary details

$15

$37

$64

How much do 1st line support engineer jobs pay per hour?

As of May 28, 2026, the average hourly pay for 1st line support engineer in Indiana is $37.94, according to ZipRecruiter salary data. Most workers in this role earn between $28.12 and $44.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a 1st Line Support Engineer, and why are they important?

To thrive as a 1st Line Support Engineer, you need a solid understanding of basic IT concepts, troubleshooting, and customer service, often supported by a relevant IT qualification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and common operating systems (Windows, macOS) is typically required. Strong communication, patience, and problem-solving abilities help set outstanding support engineers apart. These skills ensure quick resolution of user issues, positive customer experiences, and efficient escalation when necessary.

What are some common challenges faced by 1st Line Support Engineers, and how can they be effectively managed?

1st Line Support Engineers often encounter challenges such as managing high volumes of support tickets, addressing a wide range of technical issues, and maintaining clear communication with users who may have varying levels of technical knowledge. Effective time management, strong problem-solving skills, and the ability to remain patient and empathetic are key to overcoming these challenges. Leveraging ticketing systems, documenting solutions, and collaborating closely with 2nd and 3rd line teams can also help ensure efficient resolution of issues and continuous learning.

What are 1st Line Support Engineers?

1st Line Support Engineers are IT professionals who serve as the first point of contact for users experiencing technical issues. They handle initial inquiries, troubleshoot basic problems, and either resolve issues or escalate them to more specialized support teams. Their responsibilities often include answering helpdesk calls, responding to emails, and providing step-by-step guidance to resolve user issues quickly. They play a crucial role in maintaining smooth IT operations and ensuring user satisfaction.

What is the difference between 1St Line Support Engineer vs Help Desk Technician?

Aspect1St Line Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+ often preferred
Work EnvironmentCorporate IT support, technical troubleshootingHelp desk, customer support, remote assistance
ResponsibilitiesInitial troubleshooting, issue escalation, basic network supportResponding to user queries, ticket logging, basic hardware/software support

Both roles involve technical support, but a 1St Line Support Engineer typically handles more complex issues and escalates problems as needed, while Help Desk Technicians focus on initial contact and basic troubleshooting. The roles often overlap, but the Support Engineer may require more technical certifications and experience.

What are popular job titles related to 1St Line Support Engineer jobs in Indiana? For 1St Line Support Engineer jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching 1St Line Support Engineer jobs in Indiana look for? The top searched job categories for 1St Line Support Engineer jobs in Indiana are:
1St Line Support Engineer jobs near you

IT Support Specialist

CFS

Bremen, IN

$65K - $75K/yr

Full-time

Posted 17 days ago

Job description

IT Support Specialist

Location: (Onsite) Bremen, IN
Salary: $65,000 - $75,000

Job Summary: We are seeking a motivated and knowledgeable IT Support Specialist to join our dynamic IT team. The ideal candidate will have a strong background in Office 365 support, troubleshooting, and the implementation of IT policies and procedures.

Key Responsibilities:

  • Provide first-line support for Office 365 applications, including troubleshooting issues and providing user training.
  • Respond to and resolve technical support requests related to hardware, software, and network issues.
  • Assist in the development, documentation, and implementation of IT policies and procedures to ensure efficient operations and compliance.
  • Support and maintain VOIP systems, including configuration, troubleshooting, and user training.
  • Monitor and maintain IT infrastructure, ensuring optimal performance and minimal downtime.
  • Collaborate with team members to identify and implement process improvements.
  • Maintain accurate records of support requests and resolutions in the ticketing system.
  • Stay current with industry trends and best practices to continually enhance IT support capabilities.

Qualifications:

  • Proven experience in IT support, preferably in a corporate environment.
  • Strong knowledge of Office 365, including administration and troubleshooting.
  • Experience with VOIP systems and related technologies.
  • Familiarity with IT policies and procedures development.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.

Nice to Have:

  • CompTIA A+, Network+, or Security+ certification.
  • Previous supervisory experience.
  • Experience with ticketing systems and remote support tools

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