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1St Line Support Engineer Jobs in Indiana (NOW HIRING)

Toyota

Controls Support Engineer

Indianapolis, IN · On-site

$79K - $102K/yr

We are looking for 1st and 2nd shift. (4pm-1 am) The Advance Technology Support Engineer primary responsibility is to provide customer support to all existing Toyota Automated Logistic customers. Our ...

Toyota Motor Sales

Controls Support Engineer

Indianapolis, IN · On-site

$79K - $103K/yr

We are looking for 1st and 2nd shift. (4pm-1 am) The Advance Technology Support Engineer primary responsibility is to provide customer support to all existing Toyota Automated Logistic customers. Our ...

New

Bostondynamics

This is a front-line support role responsible for delivering a world-class support experience for ... Escalation & Engineering Support * Data Preparation: Ensure all required data collected during the ...

Sallie Mae

Technology Support Engineer

Indianapolis, IN · On-site

For us, that means putting relationships first, asking "why not?" when tackling challenges, and ... What You'll Contribute The Technology Operations Engineer I will be responsible for supporting in ...

Sallie_mae

Technology Support Engineer

Indianapolis, IN · On-site

For us, that means putting relationships first, asking "why not?" when tackling challenges, and ... What You'll Contribute The Technology Operations Engineer I will be responsible for supporting in ...

Sallie Mae

Technology Support Engineer

Indianapolis, IN · On-site

For us, that means putting relationships first, asking "why not?" when tackling challenges, and ... What You'll Contribute The Technology Operations Engineer I will be responsible for supporting in ...

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All Jobs1St Line Support Engineer Jobs1St Line Support Engineer Jobs in Indiana

1St Line Support Engineer information

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$37

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How much do 1st line support engineer jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for 1st line support engineer in Indiana is $37.94, according to ZipRecruiter salary data. Most workers in this role earn between $28.12 and $44.38 per hour, depending on experience, location, and employer.

What is a 1st line support engineer?

1st Line Support Engineers are IT professionals who serve as the first point of contact for users experiencing technical issues. They handle initial inquiries, troubleshoot basic problems, and either resolve issues or escalate them to more specialized support teams. Their responsibilities often include answering helpdesk calls, responding to emails, and providing step-by-step guidance to resolve user issues quickly. They play a crucial role in maintaining smooth IT operations and ensuring user satisfaction.

What are the key skills and qualifications needed to thrive as a 1st line support engineer, and why are they important?

To thrive as a 1st Line Support Engineer, you need a solid understanding of basic IT concepts, troubleshooting, and customer service, often supported by a relevant IT qualification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and common operating systems (Windows, macOS) is typically required. Strong communication, patience, and problem-solving abilities help set outstanding support engineers apart. These skills ensure quick resolution of user issues, positive customer experiences, and efficient escalation when necessary.

What are some common challenges faced by 1st line support engineers, and how can they be effectively managed?

1st Line Support Engineers often encounter challenges such as managing high volumes of support tickets, addressing a wide range of technical issues, and maintaining clear communication with users who may have varying levels of technical knowledge. Effective time management, strong problem-solving skills, and the ability to remain patient and empathetic are key to overcoming these challenges. Leveraging ticketing systems, documenting solutions, and collaborating closely with 2nd and 3rd line teams can also help ensure efficient resolution of issues and continuous learning.

What is the difference between 1St Line Support Engineer vs Help Desk Technician?

Aspect1St Line Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+ often preferred
Work EnvironmentCorporate IT support, technical troubleshootingHelp desk, customer support, remote assistance
ResponsibilitiesInitial troubleshooting, issue escalation, basic network supportResponding to user queries, ticket logging, basic hardware/software support

Both roles involve technical support, but a 1St Line Support Engineer typically handles more complex issues and escalates problems as needed, while Help Desk Technicians focus on initial contact and basic troubleshooting. The roles often overlap, but the Support Engineer may require more technical certifications and experience.

How much does a 1st Line Support Engineer make in the US?

A 1st Line Support Engineer in the US typically earns between $40,000 and $55,000 annually, with entry-level positions starting around $35,000 and experienced professionals earning up to $65,000 or more. Salaries vary based on location, experience, certifications, and the complexity of support provided, often involving troubleshooting hardware, software, and network issues in a helpdesk or IT support environment.

What are popular job titles related to 1St Line Support Engineer jobs in Indiana?

For 1St Line Support Engineer jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching 1St Line Support Engineer jobs in Indiana look for?

The top searched job categories for 1St Line Support Engineer jobs in Indiana are:

1St Line Support Engineer jobs near you

Transmission Line Design Engineer

The AES Corporation

Indianapolis, IN • On-site

Full-time

Re-posted 5 days ago

AES Corporation rating

7.4

Company rating: 7.4 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

37th of 53 rated energy and utility

Job description

Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation, the largest US-based global power company with a team of 8,300 employees across 12 countries.
AES has been ranked #1 by BloombergNEF in renewable energy sales to corporations in the US and Americas for five consecutive years, providing electricity for millions of people worldwide.
We are proud to foster a strong workplace culture, earning prominent positions in Great Place to Work™ rankings across the markets where we operate. AES was also named one of the World's Most Ethical Companies for the 13th consecutive year in 2026, highlighting our dedication to integrity, transparency, and responsible business practices.
Our spirit of innovation continues to earn industry recognition. AES is the only seven-time winner of the Edison Electric Institute's Edison Awards in the twenty-first century, a distinction honoring global leadership in advancing the electric power industry.
If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a more sustainable future, we're powering it. Apply now and energize your career with a true leader in global energy.
This position is responsible for the engineering and design requirements for new and existing transmission lines throughout the AES Indiana system. Provide assigned engineering design for all or parts of transmission lines and structures, carrying out specific job assignments including: preparation of specifications, evaluations of proposals, design of physical line routing layouts and support systems, assist in procuring R-O-W thru private property, works with LIDAR data scans, construction management and field engineering. Provide support for projects of various complexities and assist with project documentation procedures. Respond to emergencies including long duration customer outages and storm service restoration.
Key Responsibilities
  • Perform specific assignments by learning and applying effective engineering, planning and organizing skills.
  • Perform engineering calculations involving less complicated engineering applications of transmission line support systems.
  • Assist in the planning, design and construction management of transmission line projects.
  • Assist more experienced engineers in root cause failure analysis to avoid future failures.
  • Work under supervision of experienced engineers, receives guidance in the use of AES Indiana engineering and construction standards as well as utility industry nomenclature and guidelines.
  • Participate in a career development program to increase value to Company and self-including participation in professional organizations.
  • Assist in maintaining transmission design standards and information systems.
  • Assist Storm Teams and System Operating to re-energize transmission lines, substation feeders and restore service to customers.
  • Complete assigned special projects including research, analysis and recommendations to Management.
  • Perform other work as assigned by Manager.
  • Work with suppliers to procure transmission line structures and equipment
  • Work with T&D Planning to implement proposed transmission line improvements
  • Consult with Contractors, Line Maintenance group and other technical groups to provide field construction support
  • Advise System Operating on new transmission system functions/capabilities
  • Provide reports to Project Management on projected and actual labor hours, cash disbursements and storeroom charges
  • Provide Purchasing with Vendor qualifications and recommended spend
  • Assist Property Accounting with project close out and units of property classification on new transmission equipment.

Required Qualifications
  • Fluently communicate electrical technical knowledge with other Engineers,
  • Provide related information to non-technical coworkers
  • Understand relevant terms and exchange information with other support areas including Project Management, System Operating, Plant Accounting, T&D Planning, Test Department, Sub. Services and Major Account Reps.
  • Must be able to effectively present facts based on knowledge or research and champion assignments to conclusion.
  • Bachelor's of Science in Mechanical, Civil, or Electrical Engineering Required

AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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