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1St Line Support Engineer Jobs in Indiana (NOW HIRING)

CFS

IT Support Specialist

Bremen, IN

$65K - $75K/yr

Provide first-line support for Office 365 applications, including troubleshooting issues and providing user training. * Respond to and resolve technical support requests related to hardware, software ...

Toyota

Controls Support Engineer

Indianapolis, IN · On-site

$79K - $102K/yr

We are looking for 1st and 2nd shift. (4pm-1 am) The Advance Technology Support Engineer primary responsibility is to provide customer support to all existing Toyota Automated Logistic customers. Our ...

Bostondynamics

This is a front-line support role responsible for delivering a world-class support experience for ... Escalation & Engineering Support * Data Preparation: Ensure all required data collected during the ...

Milwaukee Tool

Production Support Engineer I

Greenwood, IN · On-site

$39.75 - $52/hr

Sponsorship is not available for this position. ** 1st Shift Onsite Role: 6:00 AM- 3:00 PM Key ... Serves as the escalation point for the Tier 1 Support (e.g. IT Service Desk) and other Production ...

Milwaukee Tool

Production Support Engineer I

Greenwood, IN

$39.75 - $52/hr

Sponsorship is not available for this position. ** 1st Shift Onsite Role: 6:00 AM- 3:00 PM Key ... Serves as the escalation point for the Tier 1 Support (e.g. IT Service Desk) and other Production ...

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All Jobs1St Line Support Engineer Jobs1St Line Support Engineer Jobs in Indiana

1St Line Support Engineer information

See Indiana salary details

$15

$37

$64

How much do 1st line support engineer jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for 1st line support engineer in Indiana is $37.94, according to ZipRecruiter salary data. Most workers in this role earn between $28.12 and $44.38 per hour, depending on experience, location, and employer.

What does a 1st line support engineer do?

A 1st line support engineer provides initial technical assistance to users by troubleshooting common hardware, software, and network issues. They handle service requests, resolve basic problems, and escalate more complex issues to higher support levels, often using ticketing systems and remote tools. Strong communication skills and basic technical knowledge are essential for this role.

What is 1st line, 2nd line, and 3rd line support?

In a support role like a 1st Line Support Engineer, the support levels refer to the hierarchy of technical assistance: 1st line handles basic issues and initial customer contact, 2nd line addresses more complex problems requiring specialized knowledge, and 3rd line involves expert troubleshooting or development teams for advanced issues. These levels help organize support workflows and ensure efficient problem resolution.

What are the key skills and qualifications needed to thrive as a 1st Line Support Engineer, and why are they important?

To thrive as a 1st Line Support Engineer, you need a solid understanding of basic IT concepts, troubleshooting, and customer service, often supported by a relevant IT qualification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and common operating systems (Windows, macOS) is typically required. Strong communication, patience, and problem-solving abilities help set outstanding support engineers apart. These skills ensure quick resolution of user issues, positive customer experiences, and efficient escalation when necessary.

What is the difference between 1St Line Support Engineer vs Help Desk Technician?

Aspect1St Line Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+ often preferred
Work EnvironmentCorporate IT support, technical troubleshootingHelp desk, customer support, remote assistance
ResponsibilitiesInitial troubleshooting, issue escalation, basic network supportResponding to user queries, ticket logging, basic hardware/software support

Both roles involve technical support, but a 1St Line Support Engineer typically handles more complex issues and escalates problems as needed, while Help Desk Technicians focus on initial contact and basic troubleshooting. The roles often overlap, but the Support Engineer may require more technical certifications and experience.

What are 1st Line Support Engineers?

1st Line Support Engineers are IT professionals who serve as the first point of contact for users experiencing technical issues. They handle initial inquiries, troubleshoot basic problems, and either resolve issues or escalate them to more specialized support teams. Their responsibilities often include answering helpdesk calls, responding to emails, and providing step-by-step guidance to resolve user issues quickly. They play a crucial role in maintaining smooth IT operations and ensuring user satisfaction.

What engineer makes $500,000 a year?

While most 1st Line Support Engineers earn significantly less, some senior or specialized support engineers in high-paying industries or with extensive experience and certifications can reach or exceed $500,000 annually, often through bonuses, profit sharing, or overtime. Typically, such high earnings are associated with executive-level roles or highly specialized technical positions rather than entry-level support roles.

What is L1 L2 L3 support engineer?

A 1st Line Support Engineer typically handles basic technical issues and customer inquiries, providing initial troubleshooting. L2 and L3 support involve more advanced problem-solving, with L2 addressing complex issues and L3 involving specialized expertise or development teams. These levels help structure technical support to ensure efficient resolution of IT problems.

What are some common challenges faced by 1st Line Support Engineers, and how can they be effectively managed?

1st Line Support Engineers often encounter challenges such as managing high volumes of support tickets, addressing a wide range of technical issues, and maintaining clear communication with users who may have varying levels of technical knowledge. Effective time management, strong problem-solving skills, and the ability to remain patient and empathetic are key to overcoming these challenges. Leveraging ticketing systems, documenting solutions, and collaborating closely with 2nd and 3rd line teams can also help ensure efficient resolution of issues and continuous learning.
What are popular job titles related to 1St Line Support Engineer jobs in Indiana? For 1St Line Support Engineer jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching 1St Line Support Engineer jobs in Indiana look for? The top searched job categories for 1St Line Support Engineer jobs in Indiana are:
1St Line Support Engineer jobs near you
IT Support Specialist

IT Support Specialist

CFS

Bremen, IN

$65K - $75K/yr

Full-time

Posted 13 days ago

Job description

IT Support Specialist

Location: (Onsite) Bremen, IN
Salary: $65,000 - $75,000

Job Summary: We are seeking a motivated and knowledgeable IT Support Specialist to join our dynamic IT team. The ideal candidate will have a strong background in Office 365 support, troubleshooting, and the implementation of IT policies and procedures.

Key Responsibilities:

  • Provide first-line support for Office 365 applications, including troubleshooting issues and providing user training.
  • Respond to and resolve technical support requests related to hardware, software, and network issues.
  • Assist in the development, documentation, and implementation of IT policies and procedures to ensure efficient operations and compliance.
  • Support and maintain VOIP systems, including configuration, troubleshooting, and user training.
  • Monitor and maintain IT infrastructure, ensuring optimal performance and minimal downtime.
  • Collaborate with team members to identify and implement process improvements.
  • Maintain accurate records of support requests and resolutions in the ticketing system.
  • Stay current with industry trends and best practices to continually enhance IT support capabilities.

Qualifications:

  • Proven experience in IT support, preferably in a corporate environment.
  • Strong knowledge of Office 365, including administration and troubleshooting.
  • Experience with VOIP systems and related technologies.
  • Familiarity with IT policies and procedures development.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.

Nice to Have:

  • CompTIA A+, Network+, or Security+ certification.
  • Previous supervisory experience.
  • Experience with ticketing systems and remote support tools

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