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1St Line Support Engineer Jobs in Indiana (NOW HIRING)

Inotiv

IT Support Services Technician I

West Lafayette, IN · On-site +1

$25 - $27/hr

Provide first-line support to end-users via phone, email, or in-person, addressing issues related to hardware, software, network connectivity, and other IT-related concerns. * Clearly and accurately ...

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Showing results 21-40

All Jobs1St Line Support Engineer Jobs1St Line Support Engineer Jobs in Indiana

1St Line Support Engineer information

See Indiana salary details

$15

$37

$64

How much do 1st line support engineer jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for 1st line support engineer in Indiana is $37.94, according to ZipRecruiter salary data. Most workers in this role earn between $28.12 and $44.38 per hour, depending on experience, location, and employer.

What is a 1st line support engineer?

1st Line Support Engineers are IT professionals who serve as the first point of contact for users experiencing technical issues. They handle initial inquiries, troubleshoot basic problems, and either resolve issues or escalate them to more specialized support teams. Their responsibilities often include answering helpdesk calls, responding to emails, and providing step-by-step guidance to resolve user issues quickly. They play a crucial role in maintaining smooth IT operations and ensuring user satisfaction.

What are the key skills and qualifications needed to thrive as a 1st line support engineer, and why are they important?

To thrive as a 1st Line Support Engineer, you need a solid understanding of basic IT concepts, troubleshooting, and customer service, often supported by a relevant IT qualification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and common operating systems (Windows, macOS) is typically required. Strong communication, patience, and problem-solving abilities help set outstanding support engineers apart. These skills ensure quick resolution of user issues, positive customer experiences, and efficient escalation when necessary.

What are some common challenges faced by 1st line support engineers, and how can they be effectively managed?

1st Line Support Engineers often encounter challenges such as managing high volumes of support tickets, addressing a wide range of technical issues, and maintaining clear communication with users who may have varying levels of technical knowledge. Effective time management, strong problem-solving skills, and the ability to remain patient and empathetic are key to overcoming these challenges. Leveraging ticketing systems, documenting solutions, and collaborating closely with 2nd and 3rd line teams can also help ensure efficient resolution of issues and continuous learning.

What is the difference between 1St Line Support Engineer vs Help Desk Technician?

Aspect1St Line Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+ often preferred
Work EnvironmentCorporate IT support, technical troubleshootingHelp desk, customer support, remote assistance
ResponsibilitiesInitial troubleshooting, issue escalation, basic network supportResponding to user queries, ticket logging, basic hardware/software support

Both roles involve technical support, but a 1St Line Support Engineer typically handles more complex issues and escalates problems as needed, while Help Desk Technicians focus on initial contact and basic troubleshooting. The roles often overlap, but the Support Engineer may require more technical certifications and experience.

How much does a 1st Line Support Engineer make in the US?

A 1st Line Support Engineer in the US typically earns between $40,000 and $55,000 annually, with entry-level positions starting around $35,000 and experienced professionals earning up to $65,000 or more. Salaries vary based on location, experience, certifications, and the complexity of support provided, often involving troubleshooting hardware, software, and network issues in a helpdesk or IT support environment.

What are popular job titles related to 1St Line Support Engineer jobs in Indiana?

For 1St Line Support Engineer jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching 1St Line Support Engineer jobs in Indiana look for?

The top searched job categories for 1St Line Support Engineer jobs in Indiana are:

1St Line Support Engineer jobs near you

Electrical Liaison Engineer

Sterling Engineering Inc.

Muncie, IN • On-site

$55/hr

Full-time

Re-posted 12 days ago

Job description

Title: Electrical Liaison Engineer
Location: La Grange, IL
Hire Type: Long-Term Contract
Schedule: Monday–Friday, 8:00am–5:00pm
Compensation: $55/hour

Overview

We are seeking an Electrical Liaison Engineer to support manufacturing and engineering teams by identifying and resolving electrical design issues during production. This role acts as the front-line support between manufacturing and design engineering, ensuring products are built for manufacturability, efficiency, and quality.

Key Responsibilities

• Work directly with manufacturing to resolve electrical design and production issues
• Troubleshoot electrical systems and implement corrective actions on the production floor
• Review designs and ensure compliance with manufacturing capabilities (DFM)
• Support design reviews and provide feedback to engineering teams
• Document and communicate improvement opportunities to reduce rework and cost
• Analyze and support standardization and process improvement initiatives
• Collaborate with suppliers and internal teams to improve design integration
• Support root cause analysis and quality improvement efforts

Qualifications

• Associate’s degree required; Bachelor’s in Engineering preferred
• Strong electrical troubleshooting and schematic reading skills
• Understanding of electrical systems, components, and manufacturing processes
• Experience with engineering drawings and design interpretation
• Strong problem-solving and root cause analysis abilities
• Familiarity with Lean manufacturing concepts
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication and teamwork skills


Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.