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1St Line Support Engineer Jobs in Indiana (NOW HIRING)

Production Support Engineer I

Greenwood, IN

$39.75 - $52/hr

Sponsorship is not available for this position. ** 1st Shift Onsite Role: 6:00 AM- 3:00 PM Key ... Serves as the escalation point for the Tier 1 Support (e.g. IT Service Desk) and other Production ...

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Be Seen First

A successful candidate will be fluent in design and problem-solving, utilizing engineering first ... Hands-on technical support for an extended audience (technical and non-technical) of internal and ...

On-site Controls Support Engineer

Indianapolis, IN · On-site

$79.20K - $102.50K/yr

Be the first point of contact for all Toyota Automated Logistic support calls and tickets. Build up ... PLC/VLC programming experience * HMI programming experience * Panel design preferred * Hands-on ...

Operations Support Specialist I

Daleville, IN · On-site

$42K - $56.30K/yr

This position will be the first line of support for all banking centers and internal departments in regard to upholding operational policies/procedures in accordance with legal and compliance ...

In this role,you'llserve as the first point of contact for IT-related issues across Guitar Center's nationwide operations.You'llprovide front-line support, diagnose technical problems, and help keep ...

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Showing results 1-20

1St Line Support Engineer information

See Indiana salary details

$15

$37

$64

How much do 1st line support engineer jobs pay per hour?

As of May 29, 2026, the average hourly pay for 1st line support engineer in Indiana is $37.94, according to ZipRecruiter salary data. Most workers in this role earn between $28.12 and $44.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a 1st Line Support Engineer, and why are they important?

To thrive as a 1st Line Support Engineer, you need a solid understanding of basic IT concepts, troubleshooting, and customer service, often supported by a relevant IT qualification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and common operating systems (Windows, macOS) is typically required. Strong communication, patience, and problem-solving abilities help set outstanding support engineers apart. These skills ensure quick resolution of user issues, positive customer experiences, and efficient escalation when necessary.

What are some common challenges faced by 1st Line Support Engineers, and how can they be effectively managed?

1st Line Support Engineers often encounter challenges such as managing high volumes of support tickets, addressing a wide range of technical issues, and maintaining clear communication with users who may have varying levels of technical knowledge. Effective time management, strong problem-solving skills, and the ability to remain patient and empathetic are key to overcoming these challenges. Leveraging ticketing systems, documenting solutions, and collaborating closely with 2nd and 3rd line teams can also help ensure efficient resolution of issues and continuous learning.

What are 1st Line Support Engineers?

1st Line Support Engineers are IT professionals who serve as the first point of contact for users experiencing technical issues. They handle initial inquiries, troubleshoot basic problems, and either resolve issues or escalate them to more specialized support teams. Their responsibilities often include answering helpdesk calls, responding to emails, and providing step-by-step guidance to resolve user issues quickly. They play a crucial role in maintaining smooth IT operations and ensuring user satisfaction.

What is the difference between 1St Line Support Engineer vs Help Desk Technician?

Aspect1St Line Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+ often preferred
Work EnvironmentCorporate IT support, technical troubleshootingHelp desk, customer support, remote assistance
ResponsibilitiesInitial troubleshooting, issue escalation, basic network supportResponding to user queries, ticket logging, basic hardware/software support

Both roles involve technical support, but a 1St Line Support Engineer typically handles more complex issues and escalates problems as needed, while Help Desk Technicians focus on initial contact and basic troubleshooting. The roles often overlap, but the Support Engineer may require more technical certifications and experience.

What are popular job titles related to 1St Line Support Engineer jobs in Indiana? For 1St Line Support Engineer jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching 1St Line Support Engineer jobs in Indiana look for? The top searched job categories for 1St Line Support Engineer jobs in Indiana are:
Sr. Specialist - Engineering - Warehouse

Sr. Specialist - Engineering - Warehouse

Eli Lilly and Company

Indianapolis, IN • On-site

$16.25 - $19.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago


Eli Lilly and Company rating

8.8

Company rating: 8.8 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

11th of 70 rated pharmaceutical


Job description

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 39,000 employees around the world work to
discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We
give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world. #WeAreLilly
Position Brand Description:
The Sr Specialist- Warehouse - Engineering is responsible for on-shift monitoring and response for the Automated Storage and Retrieval System (ASRS) , Conveyors and Automated Guided Vehicles Supporting Indianapolis Parenteral Manufacturing. The role will provide first line support to production processes, as well as supporting area engineering initiatives, process improvements, and project implementation. This position will require the development of expertise in warehouse automation systems, maintenance execution, commissioning, qualification, and validation requirements and equipment and/or control system technologies. The Sr Specialist- Engineering will help ensure that equipment is maintained in a qualified state, can be operated safely, and maintenance is properly performed on the systems.
Key Objectives/Deliverables:
  • Monitor Warehouse Automation Systems for faults, errors and issues preventing the delivering of production materials to the manufacturing processes
  • Perform periodic and break/fix maintenance on the ASRS, conveyors, AGV's and ancillary systems.
  • Assure that operational and maintenance procedures and practices reflect safety concerns.
  • Find and eliminate safety issues with the equipment and processes.
  • Participate on safety reviews and audits, as required.
  • Perform activities in accordance with cGMPs and applicable procedures.
  • Understand the production process and critical process parameters.
  • Identify opportunities to improve quality using equipment performance data and by assuring maintenance is performed appropriately.
  • Working with the process team, including engineers and operations personnel, participate in and sometimes lead development of equipment design, procedures, studies, and maintenance practices that will enable the process to operate as required.
  • Seek out and identify opportunities to improve equipment operational effectiveness and reliability.
  • Provide technical support for process and engineering teams.
  • Monitor specific plant data for out of control signals and begin investigations into causes. Attend and participate in team meetings.
  • Provide technical support to engineering in:
    • Investigating and resolving issues that create production delays.
    • Transferring knowledge of equipment capabilities and operational techniques to operators, engineering, and maintenance.
    • Implementing tools for operations and engineering to learn and work more proficiently.
    • Contractor and vendor coordination.
    • Create maintenance action plans as needed to support maintenance and troubleshooting activities.
    • Participate in periodic reviews of equipment state.
    • Plan and execute small projects for process or equipment improvements or changes.

Minimum Requirements:
  • Associates Degree (or equivalent work experience)
  • 5 years of manufacturing or skilled trade experience

Additional Preferences:
  • Knowledge of Warehousing operations, equipment and automation, ASRS, AGVs, Conveyors
  • Knowledge of Parenteral manufacturing operations.
  • Experience with Maximo or similar computerized maintenance management system.
  • Experience in a GMP manufacturing environment.
  • Proficiency with Microsoft Word and Excel

Other Information:
  • This position is for a 12 hour nights 3-2-2-3
  • Minimal travel required.
  • Applicant will work in various areas within the Parenteral Plant. Some allergens are present in the Parenteral Plant. Mobility requirements and exposure to allergens should be considered when applying for this position.
  • Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for employment positions on the B or S paths or at levels M1-M2 or P1-P4.

Note: When applying internally for a position your current supervisor receives notification that you have applied to the position. We encourage employees to discuss the opportunity with their supervisor prior to
applying.
  • Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
  • #WeAreLilly

Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1.
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.
Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is
$28.84 - $46.54
Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
#WeAreLilly

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About Eli Lilly

Sourced by ZipRecruiter

Eli Lilly, based in Indianapolis, IN, US, is one of the pioneers in the pharmaceutical industry with a rich history dating back to 1876. This global pharmaceutical company focuses on discovering, developing, manufacturing and selling pharmaceutical products in approximately 120 countries. The company's product categories include endocrinology, oncology, cardiovascular, neuroscience, and immunology. Having invested over $9 billion in research and development in the past decade, Eli Lilly is also committed to creating high-quality medicines that meet real needs. As a recipient of several awards and recognitions, Eli Lilly is known for its focus on life-saving research and drug development. Their mission is to make medicines that help people live longer, healthier, and more active lives.

Industry

Pharmaceutical product wholesalers

Company size

10,000+ Employees

Headquarters location

Indianapolis, IN, US

Year founded

1876