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1St Line Support Engineer Jobs in Indiana (NOW HIRING)

Actalent

Civil Engineer

Indianapolis, IN

$82K - $87K/yr

This role involves performing engineering calculations for transmission line support systems, assisting in the planning, design, and construction management of transmission line projects, and ...

SunCoke Energy

Engineer - Maintenance

East Chicago, IN · On-site

Responsible for the direct technical and engineering support of field maintenance activities with a ... First line of contact for maintenance and equipment issues. * Acquire failure and downtime data and ...

KEYENCE

Field Application Engineer

Indianapolis, IN · On-site +1

$54K - $81K/yr

... Support Engineer depending on the product line you may be hired for. * Solve complex customer ... Benefits: Medical, dental, vision, 401K match, ~4 weeks PTO in first full year * Career Growth:

SMC Corporation of America

Be Seen First

Lead Mechanical Product Support Engineer

Noblesville, IN · On-site

... engineering first principles with an emphasis on system analysis, pneumatic solutions, and ... Hands on technical support for an extended audience (technical and non-technical) of internal and ...

SunCoke Energy

Engineer - Maintenance

East Chicago, IN · On-site

Responsible for the direct technical and engineering support of field maintenance activities with a ... First line of contact for maintenance and equipment issues. * Acquire failure and downtime data and ...

SunCoke Energy

Engineer - Maintenance

East Chicago, IN · On-site

Responsible for the direct technical and engineering support of field maintenance activities with a ... First line of contact for maintenance and equipment issues. * Acquire failure and downtime data and ...

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All Jobs1St Line Support Engineer Jobs1St Line Support Engineer Jobs in Indiana

1St Line Support Engineer information

See Indiana salary details

$15

$37

$64

How much do 1st line support engineer jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for 1st line support engineer in Indiana is $37.94, according to ZipRecruiter salary data. Most workers in this role earn between $28.12 and $44.38 per hour, depending on experience, location, and employer.

What does a 1st line support engineer do?

A 1st line support engineer provides initial technical assistance to users by troubleshooting common hardware, software, and network issues. They handle service requests, resolve basic problems, and escalate more complex issues to higher support levels, often using ticketing systems and remote tools. Strong communication skills and basic technical knowledge are essential for this role.

What is 1st line, 2nd line, and 3rd line support?

In a support role like a 1st Line Support Engineer, the support levels refer to the hierarchy of technical assistance: 1st line handles basic issues and initial customer contact, 2nd line addresses more complex problems requiring specialized knowledge, and 3rd line involves expert troubleshooting or development teams for advanced issues. These levels help organize support workflows and ensure efficient problem resolution.

What are the key skills and qualifications needed to thrive as a 1st Line Support Engineer, and why are they important?

To thrive as a 1st Line Support Engineer, you need a solid understanding of basic IT concepts, troubleshooting, and customer service, often supported by a relevant IT qualification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and common operating systems (Windows, macOS) is typically required. Strong communication, patience, and problem-solving abilities help set outstanding support engineers apart. These skills ensure quick resolution of user issues, positive customer experiences, and efficient escalation when necessary.

What is the difference between 1St Line Support Engineer vs Help Desk Technician?

Aspect1St Line Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+ often preferred
Work EnvironmentCorporate IT support, technical troubleshootingHelp desk, customer support, remote assistance
ResponsibilitiesInitial troubleshooting, issue escalation, basic network supportResponding to user queries, ticket logging, basic hardware/software support

Both roles involve technical support, but a 1St Line Support Engineer typically handles more complex issues and escalates problems as needed, while Help Desk Technicians focus on initial contact and basic troubleshooting. The roles often overlap, but the Support Engineer may require more technical certifications and experience.

What are 1st Line Support Engineers?

1st Line Support Engineers are IT professionals who serve as the first point of contact for users experiencing technical issues. They handle initial inquiries, troubleshoot basic problems, and either resolve issues or escalate them to more specialized support teams. Their responsibilities often include answering helpdesk calls, responding to emails, and providing step-by-step guidance to resolve user issues quickly. They play a crucial role in maintaining smooth IT operations and ensuring user satisfaction.

What engineer makes $500,000 a year?

While most 1st Line Support Engineers earn significantly less, some senior or specialized support engineers in high-paying industries or with extensive experience and certifications can reach or exceed $500,000 annually, often through bonuses, profit sharing, or overtime. Typically, such high earnings are associated with executive-level roles or highly specialized technical positions rather than entry-level support roles.

What is L1 L2 L3 support engineer?

A 1st Line Support Engineer typically handles basic technical issues and customer inquiries, providing initial troubleshooting. L2 and L3 support involve more advanced problem-solving, with L2 addressing complex issues and L3 involving specialized expertise or development teams. These levels help structure technical support to ensure efficient resolution of IT problems.

What are some common challenges faced by 1st Line Support Engineers, and how can they be effectively managed?

1st Line Support Engineers often encounter challenges such as managing high volumes of support tickets, addressing a wide range of technical issues, and maintaining clear communication with users who may have varying levels of technical knowledge. Effective time management, strong problem-solving skills, and the ability to remain patient and empathetic are key to overcoming these challenges. Leveraging ticketing systems, documenting solutions, and collaborating closely with 2nd and 3rd line teams can also help ensure efficient resolution of issues and continuous learning.
What are popular job titles related to 1St Line Support Engineer jobs in Indiana? For 1St Line Support Engineer jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching 1St Line Support Engineer jobs in Indiana look for? The top searched job categories for 1St Line Support Engineer jobs in Indiana are:
1St Line Support Engineer jobs near you

Mechanical Product Support Engineer

smcnorthamerica

Noblesville, IN

Other

Posted 12 days ago

Job description

PURPOSE

This role is to provide mechanical application technical support for internal and external customers. This position requires creativity, innovation, product design knowledge, and product application evaluation and research. A successful candidate will be competent in the aspects of design and problem-solving utilizing engineering first principles

ESSENTIAL DUTIES
  • Interpret internal and external customer requirements to meet desired outputs.
  • Conduct technical application evaluations to identify potential solutions to customer technical inquiries by reviewing existing documentation and report results back to internal and external customers.
  • Communicate technical knowledge and specification to internal and external customers.
  • Read and interpret pneumatic schematics.
  • Troubleshoot pneumatic circuits.
  • Review and interpret data utilizing corporate management system software that include CAD models and product documentation.
  • Perform guided research on a variety of topics and provide summarized data results. 
  • Complete assigned tasks using predefined departmental processes.
  • Hands on technical support for both internal and external customers.
  • Participate on a team to accomplish given tasks or processes.
  • Travel, with support, mainly for the purpose of training, customer support, or trade shows. (Less than 15%)
  • All other duties as assigned.
  • Record daily activities
PHYSICAL DEMANDS/WORK ENVIRONMENT
  • Capacity to work indoors in an office, laboratory, and/or manufacturing environment.
  • Ability to work in a stationary position for prolonged periods of time.
  • Capability to lift objects or equipment weighing up to 51 pounds with or without reasonable accommodation.
  • Physical aptitude to use basic hand tools in a laboratory and/or manufacturing environment.
  • Ability to travel and/or attend meetings domestic and internationally outside of normal business hours
MINIMUM REQUIREMENTS
  • Bachelor’s degree in a mechanical or technical engineering discipline, or the equivalent in appropriate education and experience as determined by management utilizing internal SMC career development criteria.
  • Novice understanding of the product development process.
  • Novice understanding to apply project management principles, methodologies, and documentation.
  • Novice understanding of Geometric Dimensioning and Tolerancing (GD&T).
  • Novice understanding of tolerance as it relates to design intent.
  • Novice understanding of common industrial processes and/or controls.
  • Novice understanding of schematics.
  • Novice in conducting research using corporate resources.
  • Competent at efficient use of time to effectively plan and execute multiple duties.
  • Competent understanding to utilize basic inspection equipment in a laboratory environment. (Calipers, micrometers, flow meter, voltmeter, etc.)
  • Novice to utilize advanced inspection equipment in a laboratory environment. (microscopes, CMM, Contour/Roundness Measuring Instruments, etc.)
  • Competent ability to communicate utilizing corporate office software. 
  • Competent ability to take verbal and/or written direction on tasks, training, or departmental / company policies.
  • Competent ability to communicate, in English, with internal and external customers tactfully and professionally

For internal use only: ENG001

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