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Desktop Engineer Two Jobs in Indiana (NOW HIRING)

Sidram Technologies

Desktop Engineer &ndash

Ashley, IN · On-site

Desktop Engineer - Store Support Location: Ashley, IN - Onsite Only w2 The Desktop Engineer - Store ... 2. Store IT Operations * Ensure all store systems (POS, billing systems, kiosks, RFID scanners ...

EXOS

Systems Engineer II

Ligonier, IN · On-site

Minimum 5 years experience of Tier 2 desktop support. Experience working in Active Directory, User Support and Group Policy support Windows based computer literacy, and familiar with helpdesk ...

EXOS

Systems Engineer II - HQ

Indianapolis, IN · On-site

Minimum 5 years experience of Tier 2 desktop support. Experience working in Active Directory, User Support and Group Policy support Windows based computer literacy, and familiar with helpdesk ...

360 IT Professionals

Desktop Support Analyst

Indianapolis, IN · On-site

$22.25 - $29.75/hr

We use Objective C and Swift programming languages to create native applications for iPhone ... Bachelor's Degree or equivalent. 1-2 years related work experience. Position Summary This is a ...

TEKsystems

VIP Desktop Support

Indianapolis, IN

$22 - $27/hr

Description The Tier 2/VIP Desktop role would be responsible for assisting our EVPs & SVPs with IT issues and general support. In addition, support board meetings, global economic summits, and large ...

TEKsystems

VIP Desktop Support

Indianapolis, IN

$22 - $27/hr

Description The Tier 2/VIP Desktop role would be responsible for assisting our EVPs & SVPs with IT issues and general support. In addition, support board meetings, global economic summits, and large ...

Zones

Deskside Support Technician (L1)

Indianapolis, IN

$19.25 - $24.50/hr

Aligned with enterprise desktop engineering standards, ensuring adherence to modern endpoint ... RF devices and Zebra printers What you will bring to the team: * 2+ years IT support experience

TEKsystems

Desktop Support Analyst

Carmel, IN

$35 - $38/hr

The position offers significant opportunity for growth into higher-level engineering tasks for a ... Required Skills & Experience: • 2-3 years of experience in a corporate IT support or help desk ...

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All JobsDesktop Engineer Two JobsDesktop Engineer Two Jobs in Indiana

Desktop Engineer Two information

What is a Tier 2 desktop support job description?

A Tier 2 desktop support technician provides advanced technical assistance for hardware, software, and network issues that cannot be resolved by Tier 1 support. They troubleshoot complex problems, perform system upgrades, and may use remote support tools, often requiring knowledge of operating systems, troubleshooting skills, and relevant certifications. The role typically involves working in a help desk environment with a focus on resolving escalated user issues efficiently.

What is the 3 month rule for jobs?

The 3 month rule in the context of a Desktop Engineer Two role typically refers to the probation or trial period that employers may set, often lasting around three months, during which performance is evaluated before confirming permanent employment. During this time, employees are usually expected to demonstrate proficiency with desktop support, troubleshooting, and relevant tools like remote management software. Completing this period successfully can lead to benefits such as job stability and potential salary increases.

What engineer makes 500,000 a year?

While most desktop engineers earn significantly less, highly experienced or specialized professionals in senior or executive roles within IT or technology companies can reach or exceed a $500,000 annual salary, often through bonuses, stock options, or profit sharing. Such compensation typically requires extensive expertise, certifications, and leadership responsibilities.

What is the difference between Desktop Engineer Two vs Desktop Engineer One?

AspectDesktop Engineer TwoDesktop Engineer One
Required CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+ or equivalent
Work EnvironmentCorporate offices, IT support teamsSmall business or entry-level support roles
Employer & Industry UsageIT departments across various industriesEntry-level IT support roles in similar industries
Common Search & ComparisonYesYes

Desktop Engineer Two typically requires more experience and advanced certifications than Desktop Engineer One. They often handle more complex issues, work in larger teams, and support a broader range of hardware and software. Desktop Engineer One is usually an entry-level position focused on basic troubleshooting and support. Understanding these differences helps candidates and employers align expectations and qualifications.

What are good second jobs for engineers?

For a Desktop Engineer Two, good second jobs include freelance IT support, technical consulting, or remote troubleshooting roles that leverage technical skills. These positions often offer flexible hours and can be done outside regular work schedules, making them suitable for engineers seeking additional income or experience in related areas.
What are popular job titles related to Desktop Engineer Two jobs in Indiana? For Desktop Engineer Two jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Desktop Engineer Two jobs in Indiana look for? The top searched job categories for Desktop Engineer Two jobs in Indiana are:
What cities in Indiana are hiring for Desktop Engineer Two jobs? Cities in Indiana with the most Desktop Engineer Two job openings:
Desktop Engineer Two jobs near you

Desktop Engineer &ndash

Sidram Technologies

Ashley, IN • On-site

Contractor

Re-posted 24 days ago

Job description

Hi ,

This is Rachael from SidRam Tech, We have an urgent position Desktop Engineer – Store Support @ Ashley, IN - Onsite

Job Title: Desktop Engineer – Store Support

Location: Ashley, IN – Onsite

Only w2

 

Job Description:

The Desktop Engineer – Store Support is responsible for providing end to end technical assistance to retail store locations, ensuring seamless operation of desktops, POS systems, printers, network devices, and store specific applications. This role involves remote troubleshooting, onsite support coordination, incident management, and proactive maintenance to reduce store downtime and enhance end user experience.

Key Responsibilities

1. End User Support

  • Provide L1/L2 support to store employees for desktops, laptops, POS terminals, tablets, printers, scanners, and handheld devices.
  • Troubleshoot hardware/software issues via remote tools or phone support.
  • Assist with OS login, domain issues, password resets, and application errors.

2. Store IT Operations

  • Ensure all store systems (POS, billing systems, kiosks, RFID scanners, CCTV monitoring, etc.) function smoothly.
  • Monitor store IT health dashboards and act on alerts.
  • Perform system patching, updates, and routine maintenance.

3. Incident & Service Management

  • Log, track, and resolve tickets using ITSM tools (ServiceNow, Remedy, Jira, etc.).
  • Meet defined SLAs for incident resolution and service requests.
  • Escalate high-severity issues to L3 or vendor teams when needed.

 

4. Hardware & Software Management

  • Install, configure, and troubleshoot Windows/Mac systems and store applications.
  • Replace faulty peripherals (keyboards, mice, barcode scanners, receipt printers, etc.).
  • Support software deployment, antivirus updates, imaging, and device provisioning.

5. Network & Connectivity Support

  • Troubleshoot LAN/Wi-Fi issues at store locations.
  • Support basic network device checks (routers, switches, access points).
  • Coordinate with the network team/vendor for outages or equipment failures.

6. Vendor & Onsite Coordination

  • Work with field technicians and OEM partners for hardware repair and replacement.
  • Verify onsite fix quality and ensure systems are fully functional before closure.

7. Documentation

  • Maintain technical documentation, knowledgebase articles, and SOPs.
  • Update inventory of store IT assets (desktops, scanners, printers, etc.).

Required Skills & Qualifications

Technical Skills

  • Strong knowledge of Windows OS, Active Directory, Office 365, and remote support tools (TeamViewer, SCCM, Intune, Bomgar).
  • Hands on experience with POS systems, store hardware, and peripherals.
  • Understanding of TCP/IP, DHCP, DNS, Wi-Fi troubleshooting.
  • Basic knowledge of imaging tools (SCCM, MDT, Intune Autopilot).

Soft Skills

  • Excellent communication and customer service.
  • Ability to work under pressure during store peak hours.
  • Strong problem solving and multitasking ability

Rachael

IT Services | Development | Staffing

URL: http:/www.sidramtech.com |

Email: rachael@sidramtech.com

Direct: 4705239688

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