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Desktop Engineer Two Jobs in Indiana (NOW HIRING)

Desktop Engineer - Store Support Location: Ashley, IN - Onsite Only w2 The Desktop Engineer - Store ... 2. Store IT Operations * Ensure all store systems (POS, billing systems, kiosks, RFID scanners ...

Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC. * Complete incidents ... MCP, MCITP, MCSE etc Mandatory Skills Desktop and Mobility Support

Minimum 5 years experience of Tier 2 desktop support. Experience working in Active Directory, User Support and Group Policy support Windows based computer literacy, and familiar with helpdesk ...

Desktop Support Analyst

Indianapolis, IN · On-site

$22.25 - $29.75/hr

We use Objective C and Swift programming languages to create native applications for iPhone ... Bachelor's Degree or equivalent. 1-2 years related work experience. Position Summary This is a ...

At Leidos, we know the most talented and diverse IT and Engineering professionals will always have ... 8570 IAT Level II: Security+ or higher Certification. • Must demonstrated expertise in ...

At Leidos, we know the most talented and diverse IT and Engineering professionals will always have ... Valid DoD 8570 IAT Level II: Security+ or higher Certification. Must demonstrated expertise in ...

The Enterprise GIS team is composed of a support analyst, 2 ArcGIS developers, 2 System ... The team supports over 180 ArcGIS Desktop users and approximately 60,000 annual ArcGIS Server web ...

At Leidos, we know the most talented and diverse IT and Engineering professionals will always have ... 8570 IAT Level II: Security+ or higher Certification. • Must demonstrated expertise in ...

Analyst 2, Onsite Support

Carmel, IN · On-site

$55K - $65K/yr

The Analyst 2, Onsite Support role is an onsite, pro-active, technology focused, customer service ... Engineering, or equivalent experience.' * Minimum of 4 + years of desktop support, application ...

Analyst 2, Onsite Support

Carmel, IN · On-site

$55K - $65K/yr

The Analyst 2, Onsite Support role is an onsite, pro-active, technology focused, customer service ... Engineering, or equivalent experience.' * Minimum of 4 + years of desktop support, application ...

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Desktop Engineer Two information

Can you work two jobs as a software engineer?

A Desktop Engineer Two can work two jobs as a software engineer if both employers permit it and there are no conflicts with work hours or confidentiality agreements. However, balancing two roles may impact performance and work-life balance, and some companies have policies against multiple employment. It is important to review employment contracts and consider workload capacity before taking on multiple positions.

What is the difference between Desktop Engineer Two vs Desktop Engineer One?

AspectDesktop Engineer TwoDesktop Engineer One
Required CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+ or equivalent
Work EnvironmentCorporate offices, IT support teamsSmall business or entry-level support roles
Employer & Industry UsageIT departments across various industriesEntry-level IT support roles in similar industries
Common Search & ComparisonYesYes

Desktop Engineer Two typically requires more experience and advanced certifications than Desktop Engineer One. They often handle more complex issues, work in larger teams, and support a broader range of hardware and software. Desktop Engineer One is usually an entry-level position focused on basic troubleshooting and support. Understanding these differences helps candidates and employers align expectations and qualifications.

What are popular job titles related to Desktop Engineer Two jobs in Indiana? For Desktop Engineer Two jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Desktop Engineer Two jobs in Indiana look for? The top searched job categories for Desktop Engineer Two jobs in Indiana are:
What cities in Indiana are hiring for Desktop Engineer Two jobs? Cities in Indiana with the most Desktop Engineer Two job openings:

Desktop Engineer &ndash

Sidram Technologies

Ashley, IN • On-site

Contractor

Posted 13 days ago


Job description

Hi ,

This is Rachael from SidRam Tech, We have an urgent position Desktop Engineer – Store Support @ Ashley, IN - Onsite

Job Title: Desktop Engineer – Store Support

Location: Ashley, IN – Onsite

Only w2

 

Job Description:

The Desktop Engineer – Store Support is responsible for providing end to end technical assistance to retail store locations, ensuring seamless operation of desktops, POS systems, printers, network devices, and store specific applications. This role involves remote troubleshooting, onsite support coordination, incident management, and proactive maintenance to reduce store downtime and enhance end user experience.

Key Responsibilities

1. End User Support

  • Provide L1/L2 support to store employees for desktops, laptops, POS terminals, tablets, printers, scanners, and handheld devices.
  • Troubleshoot hardware/software issues via remote tools or phone support.
  • Assist with OS login, domain issues, password resets, and application errors.

2. Store IT Operations

  • Ensure all store systems (POS, billing systems, kiosks, RFID scanners, CCTV monitoring, etc.) function smoothly.
  • Monitor store IT health dashboards and act on alerts.
  • Perform system patching, updates, and routine maintenance.

3. Incident & Service Management

  • Log, track, and resolve tickets using ITSM tools (ServiceNow, Remedy, Jira, etc.).
  • Meet defined SLAs for incident resolution and service requests.
  • Escalate high-severity issues to L3 or vendor teams when needed.

 

4. Hardware & Software Management

  • Install, configure, and troubleshoot Windows/Mac systems and store applications.
  • Replace faulty peripherals (keyboards, mice, barcode scanners, receipt printers, etc.).
  • Support software deployment, antivirus updates, imaging, and device provisioning.

5. Network & Connectivity Support

  • Troubleshoot LAN/Wi-Fi issues at store locations.
  • Support basic network device checks (routers, switches, access points).
  • Coordinate with the network team/vendor for outages or equipment failures.

6. Vendor & Onsite Coordination

  • Work with field technicians and OEM partners for hardware repair and replacement.
  • Verify onsite fix quality and ensure systems are fully functional before closure.

7. Documentation

  • Maintain technical documentation, knowledgebase articles, and SOPs.
  • Update inventory of store IT assets (desktops, scanners, printers, etc.).

Required Skills & Qualifications

Technical Skills

  • Strong knowledge of Windows OS, Active Directory, Office 365, and remote support tools (TeamViewer, SCCM, Intune, Bomgar).
  • Hands on experience with POS systems, store hardware, and peripherals.
  • Understanding of TCP/IP, DHCP, DNS, Wi-Fi troubleshooting.
  • Basic knowledge of imaging tools (SCCM, MDT, Intune Autopilot).

Soft Skills

  • Excellent communication and customer service.
  • Ability to work under pressure during store peak hours.
  • Strong problem solving and multitasking ability

Rachael

IT Services | Development | Staffing

URL: http:/www.sidramtech.com |

Email: rachael@sidramtech.com

Direct: 4705239688

Led by 25+ Years of Industry Experience

 

 

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