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1St Line Support Engineer Jobs in Indiana (NOW HIRING)

Field Application Engineer

Indianapolis, IN · On-site +1

$54.30K - $81.04K/yr

... Support Engineer depending on the product line you may be hired for. * Solve complex customer ... Benefits: Medical, dental, vision, 401K match, ~4 weeks PTO in first full year * Career Growth:

Responsible for the direct technical and engineering support of field maintenance activities with a ... First line of contact for maintenance and equipment issues. * Acquire failure and downtime data and ...

GFT is seeking a Sr. Transmission Line Engineer to join our Power Business Group! This role would ... Conduct feasibility studies, routing studies, and EMF calculations to support project planning.

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1St Line Support Engineer information

See Indiana salary details

$15

$37

$64

How much do 1st line support engineer jobs pay per hour?

As of May 29, 2026, the average hourly pay for 1st line support engineer in Indiana is $37.94, according to ZipRecruiter salary data. Most workers in this role earn between $28.12 and $44.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a 1st Line Support Engineer, and why are they important?

To thrive as a 1st Line Support Engineer, you need a solid understanding of basic IT concepts, troubleshooting, and customer service, often supported by a relevant IT qualification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and common operating systems (Windows, macOS) is typically required. Strong communication, patience, and problem-solving abilities help set outstanding support engineers apart. These skills ensure quick resolution of user issues, positive customer experiences, and efficient escalation when necessary.

What are some common challenges faced by 1st Line Support Engineers, and how can they be effectively managed?

1st Line Support Engineers often encounter challenges such as managing high volumes of support tickets, addressing a wide range of technical issues, and maintaining clear communication with users who may have varying levels of technical knowledge. Effective time management, strong problem-solving skills, and the ability to remain patient and empathetic are key to overcoming these challenges. Leveraging ticketing systems, documenting solutions, and collaborating closely with 2nd and 3rd line teams can also help ensure efficient resolution of issues and continuous learning.

What are 1st Line Support Engineers?

1st Line Support Engineers are IT professionals who serve as the first point of contact for users experiencing technical issues. They handle initial inquiries, troubleshoot basic problems, and either resolve issues or escalate them to more specialized support teams. Their responsibilities often include answering helpdesk calls, responding to emails, and providing step-by-step guidance to resolve user issues quickly. They play a crucial role in maintaining smooth IT operations and ensuring user satisfaction.

What is the difference between 1St Line Support Engineer vs Help Desk Technician?

Aspect1St Line Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+ often preferred
Work EnvironmentCorporate IT support, technical troubleshootingHelp desk, customer support, remote assistance
ResponsibilitiesInitial troubleshooting, issue escalation, basic network supportResponding to user queries, ticket logging, basic hardware/software support

Both roles involve technical support, but a 1St Line Support Engineer typically handles more complex issues and escalates problems as needed, while Help Desk Technicians focus on initial contact and basic troubleshooting. The roles often overlap, but the Support Engineer may require more technical certifications and experience.

What are popular job titles related to 1St Line Support Engineer jobs in Indiana? For 1St Line Support Engineer jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching 1St Line Support Engineer jobs in Indiana look for? The top searched job categories for 1St Line Support Engineer jobs in Indiana are:
Senior Project Manager

Senior Project Manager

Manifest Solutions

Wheatfield, IN

Full-time

Posted 22 days ago


Job description

Manifest Solutions is currently seeking a Senior Project Manager for an onsite position in Wheatfield, IN.

  • Support the Lead Project Manager in all tasks, as assigned
  • Support the Lead Project Manager as the first line of defense in response to commercial/technical actions that may arise from project engineers, suppliers, or on-site staff for execution of the work
  • Support the Lead Project Manager as the first line of defense in response to Change Orders, Notices, Pay Applications, Schedule of Values, and Cash Flow
  • Support the Lead Project Manager as the first line of defense in developing Non-Conformance reports
  • Support the Lead Project Manager as the first line of defense in quality, quality control, and safety
  • Support the Lead Project Manager in reporting to leadership (monthly reports, presentations, etc.)
  • Maintain contract documents, communicate contract terms, manage contract execution, mitigate risk, and lead dispute resolution with support from Lead Project Manager/Supply Chain
  • Prepare request for proposals for labor, material, specialty, and other miscellaneous services with support from Supply Chain and Lead Project Manager and solicit bids from suppliers. Perform bid evaluation and award evaluations, as applicable.
  • Routinely monitoring contract performance to ensure contractual obligations are fulfilled and key contract milestones are met
  • Updating commercial terms where appropriate, including in routine, standardized contracts like purchase orders, addendums, and Master Service Agreements
  • Use tools to forecast, plan, estimate, and track project delivery and budget
  • Perform, issue, and risk assessment/management activities
  • Provide oversight and determine contract adherence for performance, cost, scope, schedule, and quality
  • Identify and manage project dependencies and critical path
  • Develop clear and concise documentation to identify processes, problems, and action plans as well as design attractive and simple sketches, charts, diagrams, and other illustrative material to facilitate communication of complicated topics
  • Facilitate collaboration across multiple functions, departments, and levels and serve as a role model for teamwork
  • Have responsibility for determining and communicating team assignments and directing and monitoring work efforts
  • Support the project based on fluctuating working hours to support execution and project timelines

Qualifications:

  • 5+ years experience in role with Electric Generation, Heavy Industrial or Gas Fired Combustion Turbines
  • Experience managing large complex projects that consist of a combination of internal/external and labor/non-labor cost components
  • Experience building combined cycle or simple cycle power plants
  • Experience building or managing heavy industrial work
  • General Contracting experience preferred with previous role in leadership position
  • Experience with multiple disciplines and knowledge related to civil, structural, mechanical, electrical, etc.
  • Ability to understand Primavera P6, including CPM scheduling, interfacing cost, commodities, burn curves, etc.
  • Ability to understand and inform leadership and peers on constructability, installation and provide general knowledge on complex execution
  • Ability to manage assigned OEM contract documents while understanding overall scope and schedule
  • Ability to interpret, draft and manage commercial tasks with assigned contracts including but not limited to issuance of material requests, purchase orders, change orders, contract notices, etc.
  • Ability to understand order of precedence, master service agreements, and contract documents
  • Ability to interpret, understand and execute assigned duties utilizing technical specifications, design drawings, and commercial documents
  • Ability to lead, manage and support progress update calls with assigned contracts
  • Ability to understand, lead and manage construction turnover to support commissioning efforts
  • Must have excellent leadership skills (proven ability to coach, develop, and lead a team) and must be able to work with a diverse project team consisting of resources from all parts of the organization
  • Proven ability to engage and develop relationships with executive sponsors and key stakeholders with clarity and precision
  • Experience with project cost management and resource capacity planning
  • Experience implementing change management approaches to support the project
  • Construction Management Degree (B.S) or similar (Engineering) preferred