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1St Line Support Engineer Jobs in Indiana (NOW HIRING)

SunCoke Energy

Engineer - Maintenance

East Chicago, IN · On-site

Responsible for the direct technical and engineering support of field maintenance activities with a ... First line of contact for maintenance and equipment issues. * Acquire failure and downtime data and ...

SMC Corporation of America

Be Seen First

Lead Mechanical Product Support Engineer

Noblesville, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... engineering first principles with an emphasis on system analysis, pneumatic solutions, and ... Hands on technical support for an extended audience (technical and non-technical) of internal and ...

SunCoke Energy

Engineer - Maintenance

East Chicago, IN · On-site

Responsible for the direct technical and engineering support of field maintenance activities with a ... First line of contact for maintenance and equipment issues. * Acquire failure and downtime data and ...

Novartis

Process Expert - Comecer Lines

Indianapolis, IN · On-site

$84K - $126K/yr

The Process Expert provides direct front line support to production activities using technical ... Bachelor's degree in Engineering, Pharmacy, Pharmaceutical Technology, Chemistry or other science ...

KEYENCE

Field Application Engineer '27

Indianapolis, IN · On-site +1

$53K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Support Engineer depending on the product line you may be hired for. * Solve complex customer ... Benefits: Medical, dental, vision, 401K match, ~4 weeks PTO in first full year * Career Growth:

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All Jobs1St Line Support Engineer Jobs1St Line Support Engineer Jobs in Indiana

1St Line Support Engineer information

See Indiana salary details

$15

$37

$64

How much do 1st line support engineer jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for 1st line support engineer in Indiana is $37.94, according to ZipRecruiter salary data. Most workers in this role earn between $28.12 and $44.38 per hour, depending on experience, location, and employer.

What is a 1st line support engineer?

1st Line Support Engineers are IT professionals who serve as the first point of contact for users experiencing technical issues. They handle initial inquiries, troubleshoot basic problems, and either resolve issues or escalate them to more specialized support teams. Their responsibilities often include answering helpdesk calls, responding to emails, and providing step-by-step guidance to resolve user issues quickly. They play a crucial role in maintaining smooth IT operations and ensuring user satisfaction.

What are the key skills and qualifications needed to thrive as a 1st line support engineer, and why are they important?

To thrive as a 1st Line Support Engineer, you need a solid understanding of basic IT concepts, troubleshooting, and customer service, often supported by a relevant IT qualification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and common operating systems (Windows, macOS) is typically required. Strong communication, patience, and problem-solving abilities help set outstanding support engineers apart. These skills ensure quick resolution of user issues, positive customer experiences, and efficient escalation when necessary.

What are some common challenges faced by 1st line support engineers, and how can they be effectively managed?

1st Line Support Engineers often encounter challenges such as managing high volumes of support tickets, addressing a wide range of technical issues, and maintaining clear communication with users who may have varying levels of technical knowledge. Effective time management, strong problem-solving skills, and the ability to remain patient and empathetic are key to overcoming these challenges. Leveraging ticketing systems, documenting solutions, and collaborating closely with 2nd and 3rd line teams can also help ensure efficient resolution of issues and continuous learning.

What is the difference between 1St Line Support Engineer vs Help Desk Technician?

Aspect1St Line Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+ often preferred
Work EnvironmentCorporate IT support, technical troubleshootingHelp desk, customer support, remote assistance
ResponsibilitiesInitial troubleshooting, issue escalation, basic network supportResponding to user queries, ticket logging, basic hardware/software support

Both roles involve technical support, but a 1St Line Support Engineer typically handles more complex issues and escalates problems as needed, while Help Desk Technicians focus on initial contact and basic troubleshooting. The roles often overlap, but the Support Engineer may require more technical certifications and experience.

How much does a 1st Line Support Engineer make in the US?

A 1st Line Support Engineer in the US typically earns between $40,000 and $55,000 annually, with entry-level positions starting around $35,000 and experienced professionals earning up to $65,000 or more. Salaries vary based on location, experience, certifications, and the complexity of support provided, often involving troubleshooting hardware, software, and network issues in a helpdesk or IT support environment.

What are popular job titles related to 1St Line Support Engineer jobs in Indiana?

For 1St Line Support Engineer jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching 1St Line Support Engineer jobs in Indiana look for?

The top searched job categories for 1St Line Support Engineer jobs in Indiana are:

1St Line Support Engineer jobs near you

IT Support Engineer - Onsite - Part Time

Wired Technology Partners

Indianapolis, IN • On-site

$20 - $31/hr

Part-time

Re-posted 16 days ago

Job description

Role Overview
Wired Technology Partners is seeking a part-time Onsite Support Engineer to provide hands-on IT support with K-12 school districts in Indianapolis, IN. This role is highly visible and relationship-driven: you'll support teachers, staff, and administrators by keeping classroom and office technology reliable, resolving issues quickly, and communicating clearly, especially when users are under pressure.
You'll handle a mix of device troubleshooting, account support, and light network/printer/classroom tech work. You'll also document environments, follow ticketing and time-tracking processes, and partner closely with our remote service desk and senior engineers for escalation and project work. This is an in-person role.
Key Responsibilities
  • Provide friendly, professional on-site technical support for staff and faculty and, where applicable, student-facing devices in coordination with district policy.
  • Troubleshoot and resolve issues involving:
    • Windows/macOS/ChromeOS devices, common productivity apps, and peripherals
    • Printing and scanning
    • User access, passwords, MFA, and basic account provisioning within district-approved systems
    • Wireless connectivity and basic network troubleshooting (layer 1-3 triage)
    • Classroom and building technology (projectors/displays, audio, presentation setups, etc.)
  • Own incidents end-to-end:
    • Set expectations, communicate next steps and realistic timelines, and follow through to full resolution
    • Escalate effectively with clear notes, troubleshooting steps performed, and relevant screenshots/logs
  • Maintain accurate ticket documentation and time entry aligned with Wired Technology Partners' standards.
  • Create and maintain district site documentation (device inventories, network notes, recurring issues, and "how-to" guides for common requests).
  • Assist with projects and deployments (device refreshes, classroom rollouts, software installs, cabling cleanup, etc.).
  • Perform proactive checks and routine maintenance to reduce downtime (patching coordination, device health checks, backup/restore validations as assigned).
  • Support and model security best practices (MFA adoption, safe handling of student/staff data, phishing awareness, endpoint protection hygiene).
  • Provide excellent "white glove" customer service (especially in classrooms), minimizing disruption to instruction whenever possible.
  • Participate in periodic after-hours support as needed (events, testing windows, maintenance, or special projects), with reasonable notice when possible.
  • Maintain strong attendance.

Qualifications
Required
  • 2+ years of hands-on IT support experience (helpdesk or onsite support).
  • Strong troubleshooting ability across endpoints, peripherals, and core productivity tools.
  • Comfortable working in a fast-paced environment with frequent context switching and competing priorities.
  • Excellent communication skills with non-technical users; patient, calm, and service-oriented.
  • Ability to work independently on-site while collaborating with a remote team.
  • Ability to lift/transport common IT equipment (e.g., computers, monitors, printers) and move throughout school buildings.
  • Ability to pass district-required background checks and comply with all school policies and safety procedures.

Preferred
  • Experience supporting a K-12 environment or other high-availability, high-touch user populations.
  • Familiarity with Microsoft 365 and/or Google Workspace (especially with education environments).
  • Basic understanding of networking fundamentals (TCP/IP, DNS/DHCP concepts, switching/wireless basics).
  • Exposure to endpoint management tools (e.g., RMM, Google Admin, MDM concepts), imaging, and device lifecycle processes.
  • Certifications such as CompTIA A+/Network+/Security+, Microsoft, Google, or equivalent.

Success Metrics
  • Meets or exceeds ticket SLA expectations for response and resolution; consistently documents work clearly.
  • High customer satisfaction from teachers/staff (professionalism, clarity, follow-through).
  • Strong first-time-fix and reduction in repeat issues through root-cause problem solving.
  • Accurate asset/environment documentation that improves support efficiency and escalations.
  • Demonstrates ownership, escalates appropriately, communicates proactively, and helps prevent outages.
  • Positive partnership with district stakeholders and Wired Technology Partners teammates.

Wired is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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