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Technical Support Engineer Jobs in Kansas (NOW HIRING)

Logitech

Are you a skilled technical professional interested in joining the highly collaborative Paid Services Team at Logitech? We are searching for a Senior Customer Support Engineer in the AMR region who ...

Lightedge

Support Engineer

Lenexa, KS · On-site

Act as a technical leader within the Operations Support team * Receive and work escalations from ... Collaborate with Platform Engineers for advanced troubleshooting, issue resolution, and root cause ...

Lightedge

Support Engineer

Lenexa, KS

Act as a technical leader within the Operations Support team * Receive and work escalations from ... Collaborate with Platform Engineers for advanced troubleshooting, issue resolution, and root cause ...

Lightedge

Support Engineer

Lenexa, KS

Act as a technical leader within the Operations Support team * Receive and work escalations from ... Collaborate with Platform Engineers for advanced troubleshooting, issue resolution, and root cause ...

MCI Careers

Technical Support Representative

Wichita, KS · On-site

$11 - $14/hr

We are seeking a motivated and customer-focused Technical Support Representative to join our dynamic team. In this role, you will be the first point of contact for customers nationwide, delivering ...

Thrive

Client Support Engineer

Overland Park, KS · On-site

The Client Support Engineer will provide technical support to client computers and users, diagnose issues, and assist in problem resolution while ensuring effective communication and documentation of ...

Thrive

Client Support Engineer

Overland Park, KS · On-site

Position Overview Provide technical hardware, software, and connectivity problem resolution to all ... engineers and technicians; troubleshoot printer problems; work with next level support to resolve ...

Thrive

Client Support Engineer

Overland Park, KS · On-site

Position Overview Provide technical hardware, software, and connectivity problem resolution to all ... engineers and technicians; troubleshoot printer problems; work with next level support to resolve ...

WellSky

Support Engineer - Operations

Overland Park, KS · On-site

$2.5K/yr

The Support Engineer is responsible for leveraging a variety of tools to troubleshoot and resolve ... Collaborate with internal teams to address advanced technical issues, act as the escalation point ...

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Technical Support Engineer information

See Kansas salary details

$33.4K

$70.5K

$106.6K

How much do technical support engineer jobs pay per year?

As of Jul 14, 2026, the average yearly pay for technical support engineer in Kansas is $70,485.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $87,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

What Is a Technical Support Engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
More about Technical Support Engineer jobs
What are the most commonly searched types of Technical Support Engineer jobs in Kansas? The most popular types of Technical Support Engineer jobs in Kansas are:
What are popular job titles related to Technical Support Engineer jobs in Kansas? For Technical Support Engineer jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer jobs in Kansas look for? The top searched job categories for Technical Support Engineer jobs in Kansas are:
What cities in Kansas are hiring for Technical Support Engineer jobs? Cities in Kansas with the most Technical Support Engineer job openings:
What are popular job titles related to Technical Support Engineer jobs in KS? For Technical Support Engineer jobs in KS, the most frequently searched job titles are:
Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Kansas as of July 2026, with employment types broken down into 100% Full Time. Highlights an 50% Hybrid, and 50% Remote job distribution, with an average salary of $70,485 per year, or $33.9 per hour.
Technical Support Engineer - Level 4

Technical Support Engineer - Level 4

Park Place Technologies

Kansas City, KS • On-site, Remote

Full-time

Posted 13 days ago

Park Place Technologies rating

7.6

Company rating: 7.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

92nd of 210 rated it services

Job description

Sr. Technical Support Engineer- L4 (IBM i)
Responsible for the implementation of customer projects for systems based on IBM i Power platforms. Ensuring that customer requirements are fully understood and implemented in accordance with the timescales defined by both the customer and the cloud provisioning team's ROIs.
Collaborating with SMEs from other technologies within the cloud provisioning team to provide accurate and comprehensible updates to the Project Managers and other stakeholders. Working with the Service Delivery Managers (SDMs) and the support teams to ensure the customer projects are accepted into service promptly. Providing accurate and complete information for the IBM i services provided to allow a smooth transition into production\live.
Core Responsbilities
  • Own project-related tasks and work with team members and customers to implement solutions for the IBM i platform.
  • Deliver projects in line with customer requirements, project timelines, and deadlines set by Client Onboarding Specialists, including working outside normal business hours when required.
  • Perform physical onsite installations of IBM Power servers; travel will be required.
  • Complete IBM i system migrations using methods including tape, VTL, software replication, and storage replication.
  • Support Client Onboarding Specialists by providing timely project updates and translating technical information into clear language for stakeholders.
  • Work collaboratively with colleagues to streamline implementation solutions and document them for Acceptance into Service for the IBM i platform.
  • Provide SME-level input to Technical Pre-Sales on prospective solutions being designed/scoped.
  • Liaise with the Infrastructure team to ensure capacity requirements are communicated in a timely manner.
  • Deliver efficient and effective support to internal and external customers, including resolving issues escalated beyond lower-tier support and attending customer sites as required.
  • Act as senior advisor for customer escalations, and technical planning discussions.
  • Support presales and solution discussions requiring IBM i technical

Basic Qualifications
  • 7-10+ years of experience in a technical support engineering role
  • IBM Power Hardware infrastructure expert (physical IBM power installations) Physical racking and stacking
  • IBM i O/S technical troubleshooting skills (from V5R4- V7R6)
  • logical replication software
  • SAN replication/Switch configuration
  • VIOS installation & Configuration
  • PowerHA tool kit including FSFC and FSR
  • VTL backup technologies.
  • HMC, FSP, system firmware, OS & PTF upgrades
  • LPAR builds & restoration tasks from physical/virtual media
  • Proficiency in MS Office applications.
  • Strong organizational, administrative, and problem-solving skills.
  • Ability to assist/train staff and produce technical documents.
  • Effective communication, customer-facing, and presentation skills.
  • Initiative, flexibility, adaptability, and ability to work under pressure.
  • Ability to work out of normal business hours when required
  • Strong troubleshooting, root cause analysis, operational governance, major incident, and service management capability.
  • Experience leading technical support teams within ITIL aligned operational environments.

Preferred Qualifications
  • Performance analysis
  • SQL Knowledge.
  • IBMi Security knowledge

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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