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Technical Support Engineer Jobs in Kansas (NOW HIRING)

Voice Products, Inc.

Be Seen First

Technical Support Engineer

Wichita, KS · On-site

$50K - $60K/yr

Product Support Engineer (Technician) Voice Products, Inc. Local to Wichita area within 50 miles. Required Experience: Minimum two years IT technical support experience, or formal IT education ...

MCI Careers

Technical Support Representative

Wichita, KS · On-site

$11 - $14/hr

We are seeking a motivated and customer-focused Technical Support Representative to join our dynamic team. In this role, you will be the first point of contact for customers nationwide, delivering ...

City of Wichita

Technical Support Intern

Wichita, KS

$15.36/hr

Examples of Work Performed Service Desk Learn first-tier technical support for end users Assist ... ServiceNow) Programming languages (e.g., Python, JavaScript, C#) GIS platforms (e.g., ArcGIS, QGIS ...

Thrive

Client Support Engineer

Overland Park, KS · On-site

Position Overview Provide technical hardware, software, and connectivity problem resolution to all ... engineers and technicians; troubleshoot printer problems; work with next level support to resolve ...

WellSky

Support Engineer - Operations

Overland Park, KS · On-site

The Support Engineer is responsible for leveraging a variety of tools to troubleshoot and resolve ... Collaborate with internal teams to address advanced technical issues, act as the escalation point ...

Stem Xpert

Application Support Engineer

Wichita, KS

Application Support Engineer Job Location: Wichita, KS. Overview: The candidate will be expected to establish the essentials of an application support environment for a Dassault Apriso (Apriso ...

Stem Xpert

Application Support Engineer

Wichita, KS · On-site

Application Support Engineer Job Location: Wichita, KS. Overview: The candidate will be expected to establish the essentials of an application support environment for a Dassault Apriso (Apriso ...

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Technical Support Engineer information

See Kansas salary details

$33.4K

$70.5K

$106.6K

How much do technical support engineer jobs pay per year?

As of Jun 23, 2026, the average yearly pay for technical support engineer in Kansas is $70,485.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $87,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

What Is a Technical Support Engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
More about Technical Support Engineer jobs
What are the most commonly searched types of Technical Support Engineer jobs in Kansas? The most popular types of Technical Support Engineer jobs in Kansas are:
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What job categories do people searching Technical Support Engineer jobs in Kansas look for? The top searched job categories for Technical Support Engineer jobs in Kansas are:
What cities in Kansas are hiring for Technical Support Engineer jobs? Cities in Kansas with the most Technical Support Engineer job openings:
What are popular job titles related to Technical Support Engineer jobs in KS? For Technical Support Engineer jobs in KS, the most frequently searched job titles are:
Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Kansas as of June 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $70,485 per year, or $33.9 per hour.
Technical Support Engineer

Technical Support Engineer

Voice Products, Inc.

Wichita, KS • On-site

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

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Job description

Product Support Engineer (Technician)

Voice Products, Inc.

Local to Wichita area within 50 miles.

Required Experience: Minimum two years IT technical support experience, or formal IT education

Required Travel: up to 50%, mileage reimbursement

Type: Full-time Salaried

Industry: Computer Hardware; Computer Software

Voice Products is a technology-driven company specializing in telephone logging systems, video recording systems, dictation systems, and voice recognition software. Our company is rapidly growing throughout the Midwest, and is looking for qualified individuals to help our growing needs. We have an immediate opening for a talented technician/technical support professional. This position will be responsible for providing remote and on-site technical support of our systems, installation of new systems, and documenting service issues into a tracking system. Candidate must be a self-starter, able to work independently as well as part of a team, possess excellent oral and written communication skills, and exhibit a positive attitude. Prior technical support experience of both hardware and software, or formal IT education is required. A+, Network+, MCP certification preferred. Experience with any of the following is a definite plus: telephony, VoIP, radio recording, SQL Server support.

Responsibilities:

  • Responsible for providing analysis, diagnosis, and troubleshooting of customer inquiries via phone, e-mail, and in the field when necessary
  • Learn new products and applications as necessary to remain an expert
  • Installation of new equipment at customer sites
  • Support sales team in answering questions and understanding products
  • Basic hardware repair
  • Responsible for various miscellaneous tasks associated with product/customer support activities

Requirements:

  • Hardware troubleshooting/basic hardware repair experience
  • Software troubleshooting experience
  • Working knowledge of networks
  • Excellent communication/customer service skills
  • Good driving record
  • Must be available for up to 40%-60% travel. Mileage reimbursement for business use of a personal vehicle for travel/from to customer sites

Benefits: We offer full benefits after 90 days of service.

  • Casual work environment
  • Paid Holidays
  • Vacation Pay
  • Medical/Dental/Vision Insurance
  • Sick Time Accrual
  • 401K Program

Company Description

Mission Statement
Our mission at Voice Products is to always exceed customer expectations with an emphasis on total customer satisfaction. We will offer all our customers qualified personnel for sales, product training, timely service and software support as part of our continuing commitment to service.
Voice Products, Inc. started in June 1990 and has been selling and servicing Dictation and Call Logging products in the Midwest for over 36 years. Voice Products is the largest distributor of Dictation and Call Logging in the Midwest and have more installations than any other reseller. We specialize in voice & video recording, speech recognition, computer assisted coding, court room recording, 911 call logging and interview recording systems.
We pride ourselves on Customer service and have more service personnel than any reseller in the Midwest. Our phone is answered by a human operator 24 hours a day, 7 days a week and 90% of the time you can talk directly to an engineer when you call.