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Technical Support Engineer Jobs in Arkansas (NOW HIRING)

DURAVANT LLC

Technical Support Specialist

Jonesboro, AR · On-site

Known worldwide for their durability and reliability, FMH Conveyors products are engineered to ... FMH Conveyors is adding a Technical Support Specialist to our Lifecycle Services team, responsible ...

Duravant

Technical Support Specialist

Jonesboro, AR

Known worldwide for their durability and reliability, FMH Conveyors products are engineered to ... FMH Conveyors is adding a Technical Support Specialist to our Lifecycle Services team, responsible ...

LiveRamp

Dedicated Support Engineer

Little Rock, AR · On-site

$92K - $119K/yr

Manage a ticket queue to provide technical guidance and troubleshooting to enable customer ... Dedicated Support Engineers deliver seamless technical support and troubleshooting services to a ...

Walmart

Senior Technology Support

Bentonville, AR · On-site

Partner with engineering teams to influence product and service improvements. What you'll bring: Technical Expertise * Strong experience in executive IT support or high-touch enterprise support ...

Cognizant

L2 Java Support Engineer

Bentonville, AR · On-site

$60 - $80/hr

About the role As a L2 Java Support Engineer, you will make an impact by supporting business ... Monitor application alerts, investigate technical issues, and coordinate timely corrective actions.

KEYENCE

Field Application Engineer '27

Little Rock, AR · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Irvine ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

TTEC

Serve as the link between the Hub, National Sales Companies (NSCs), Field Service Engineers (FSEs), dealerships, and technical support teams. * Lead and support Aged Case Meetings to reduce case age ...

Suzano

Technical Services Manager

Pine Bluff, AR · On-site

$100 - $125/hr

Education & ExperienceBachelor's degree in Engineering, Technical Services, or a related field (preferred).Minimum of 5 years of experience in field service, technical support, or customer-facing ...

Mattr

Be Seen First

Applications Engineer

El Dorado, AR · On-site

$65K - $75K/yr

You will support Sales and customers by providing expert technical guidance, enabling accurate ... Support engineering leadership by ensuring products are manufactured and tested in compliance with ...

Mattr

Be Seen First

Applications Engineer

El Dorado, AR · On-site

$65K - $75K/yr

You will support Sales and customers by providing expert technical guidance, enabling accurate ... Support engineering leadership by ensuring products are manufactured and tested in compliance with ...

Mattr

Be Seen First

Applications Engineer

El Dorado, AR · On-site

$65K - $75K/yr

You will support Sales and customers by providing expert technical guidance, enabling accurate ... Support engineering leadership by ensuring products are manufactured and tested in compliance with ...

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Technical Support Engineer information

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$31K

$65.4K

$98.8K

How much do technical support engineer jobs pay per year?

As of Sep 9, 2026, the average yearly pay for technical support engineer in Arkansas is $65,352.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $81,400.00 per year, depending on experience, location, and employer.

What is a technical support engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What does a technical support engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.

What are the key skills and qualifications needed to thrive as a technical support engineer?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a technical support engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.
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Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Arkansas as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $65,352 per year, or $31.4 per hour.

Technical Support Specialist

Jonesboro, AR • On-site

DURAVANT LLC
Machinery Manufacturing • 501 - 1,000 employees
Learn more about DURAVANT LLCexternal

Full-time

Medical, PTO

Re-posted 12 days ago

Job description

FMH Conveyors, a member of the Duravant family of operating companies, designs and manufactures products and services for truck loading and unloading applications. The NestaFlex and BestFlex brands lead the market in flexible gravity and powered conveyors, while MaxxReach and BestReach are the premier brands in telescopic and rigid conveyor systems. Known worldwide for their durability and reliability, FMH Conveyors products are engineered to support material handling applications for distribution centers, e-commerce, parcel post, retail stores, and a variety of manufacturers to help maximize productivity and increase efficiency.
As a Duravant Family Company, FMH Conveyors participates in global Diversity, Equity, and Inclusion programs, as well as Doing Good initiatives to support our communities. In addition to a culture that promotes long term career satisfaction, with opportunities for personal and professional growth, FMH Conveyors offers an excellent total rewards package that includes:
  • Compensation: We offer competitive compensation
  • Benefits: We have comprehensive benefit packages designed to support our employees' health, well-being, and financial security
  • Development: We have education and training programs which include an educational assistance program
  • Time Off: We offer paid holidays and paid time off
  • Driven Team Members: We have a cross-functional, collaborative environment, focused on delivering results
  • Core Values: Our core values are Teamwork, Respect, Integrity, Winning Spirit, and Sense of Urgency
  • Culture: We are driven by our number one asset - our employees, and their successes
  • Doing Good: We love to be active members of our community! We have several volunteer opportunities throughout the year.

FMH Conveyors is adding a Technical Support Specialist to our Lifecycle Services team, responsible for leading the technical support efforts as the liaison between customers and internal resources. This position is responsible for the prioritization, support and execution of all technical support-related jobs and inquiries. This position is expected to analyze technical support requests and provide resolutions for our customers. The Technical Support Specialist is also responsible for analyzing warranty requests, fulfilling quotes for service, and creating SOPs and RCAs to prevent reoccurring issues.
POSITION DUTIES & RESPONSIBILITIES include the following, other duties as assigned.
  • Manage, handle, and resolve incoming technical support inquiries
  • Provide timely support to customers
  • Assign or escalate issues to others as required
  • Work with customers to ensure PO's are received timely and accurately
  • Liaison between customers and internal resources (engineering, service, parts, etc.)
  • Quote service and installation for customers, ensuring accurate pricing and periodic reviews to align with margin expectations
  • Utilize SOP's and RCA's to address reoccurring issues
  • Lead the coordination of the field change activities
  • Identify, create, and publish technical bulletins that provide step-by-step troubleshooting and set up assistance for technical support topics
  • Observes safety and security procedures; Uses equipment and materials properly; Reports potentially unsafe conditions

POSITION REQUIREMENTS:
  • EDUCATION: Technical or Associates Degree Preferred
  • EXPERIENCE: 3+ years of in-field service experience or troubleshooting support for conveying equipment
  • Sound judgement
  • Effective interpersonal skills with ability to build relationships and interact with all levels of the organization
  • Strong analytical, problem solving, and decision-making skills
  • High degree of professionalism with strong communication. leadership skills and teamwork orientation
  • Computer skills: Sales Force, MS Office (Word, Excel, Outlook, PowerPoint) and ability to learn new ERP Systems (Epicor); Excel skills should be at the expert level with a high level of experience with pivot tables, VLOOKUP, etc.
  • Must be able to travel periodically

PHYSICAL REQUIREMENTS:
  • While performing the duties of this job, the employee is regularly required to communicate. The employee is frequently required to stand, sit, and walk. Specific vision abilities required by this job include close vision and color vision.

WORK ENVIRONMENT:
  • Office and manufacturing environment

ADDITIONAL INFORMATION:
FMH Conveyors, a member of the Duravant family of operating companies, designs and manufactures products and services for truck loading and unloading applications. The NestaFlex and BestFlex brands lead the market in flexible gravity and powered conveyors, while MaxxReach and BestReach are the premier brands in telescopic and rigid conveyor systems. Known worldwide for their durability and reliability, FMH Conveyors products are engineered to support material handling applications for distribution centers, e-commerce, parcel post, retail stores, and a variety of manufacturers to help maximize productivity and increase efficiency.

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