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Technical Support Engineer Jobs in Arkansas (NOW HIRING)

Actalent

Process Engineer

Springdale, AR

Process Engineer This onsite Process Engineer role combines strong technical and project management skills to support both long‑term initiatives and day‑to‑day shop‑floor needs. You will ...

New

Alcoa

Senior Geotechnical Engineer

Bauxite, AR · On-site

Technical Consultant - Technical Support for Transformation Closure Projects * Perform technical ... Geotechnical Engineering, Geological Engineering, or similar field. * PE or PG license is preferred.

Mattr

Product Applications Engineer

El Dorado, AR · On-site

You will support Sales and customers by providing expert technical guidance, enabling accurate ... Support engineering leadership by ensuring products are manufactured and tested in compliance with ...

Mattr

Product Applications Engineer

El Dorado, AR · On-site

You will support Sales and customers by providing expert technical guidance, enabling accurate ... Support engineering leadership by ensuring products are manufactured and tested in compliance with ...

L3HHCM20

Lead, Manufacturing Engineer- Automation

Camden, AR

$73K - $94K/yr

Lead, Automation Engineer Job Code: 41919 Job Location: Huntsville, AL or Camden, AR Job Schedule ... Provide technical support for new product development, ensuring manufacturability and scalability ...

New

L3HHCM20

Sr. Specialist, Automation Engineer

Camden, AR

$88K - $115K/yr

Provide technical support for new product development, ensuring manufacturability and scalability ... Experience programming Fanuc robotics systems and simulations. * Experience with parametric ...

Suzano

Technical Services Manager

Pine Bluff, AR · On-site

$104K - $105K/yr

The Technical Services Manager will support customers in the paper and packaging industry, partnering closely with the Quality, Manufacturing, Product Development, Sales, and Engineering teams across ...

Suzano

Technical Services Manager

Pine Bluff, AR · On-site

$104K - $105K/yr

The Technical Services Manager will support customers in the paper and packaging industry, partnering closely with the Quality, Manufacturing, Product Development, Sales, and Engineering teams across ...

Entergy

Engineer or Tech Spec (Nuc)

Russellville, AR · On-site

Engineer Job Summary / Purpose The System Engineer provides technical support for plant systems, components, and related programs. This role is responsible for resolving day-to-day plant issues ...

Entergy

Engineer or Tech Spec (Nuc)

Russellville, AR

Engineer Job Summary / Purpose The System Engineer provides technical support for plant systems, components, and related programs. This role is responsible for resolving day‑to‑day plant issues ...

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Technical Support Engineer information

See Arkansas salary details

$31K

$65.4K

$98.8K

How much do technical support engineer jobs pay per year?

As of Aug 7, 2026, the average yearly pay for technical support engineer in Arkansas is $65,352.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $81,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support engineer?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

What is a technical support engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

How does a technical support engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a technical support engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
More about Technical Support Engineer jobs
What are the most commonly searched types of Technical Support Engineer jobs in Arkansas? The most popular types of Technical Support Engineer jobs in Arkansas are:
What are popular job titles related to Technical Support Engineer jobs in Arkansas? For Technical Support Engineer jobs in Arkansas, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer jobs in Arkansas look for? The top searched job categories for Technical Support Engineer jobs in Arkansas are:
What are popular job titles related to Technical Support Engineer jobs in AR? For Technical Support Engineer jobs in AR, the most frequently searched job titles are:
Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Arkansas as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,352 per year, or $31.4 per hour.

Auditorium & Conference Center Technical Lead

AVI-SPL

Bentonville, AR • On-site

Full-time

Medical, Dental, Vision, PTO

Re-posted 10 hours ago

AVI-SPL rating

8.1

Company rating: 8.1 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

62nd of 223 rated it services

Job description

WHAT YOU WILL DO
The Auditorium & Conference Center Technical Lead will support event and production spaces for an established multi-channel retailer client. This key role is responsible for:
  • maintaining, organizing, advising, operating, and troubleshooting all aspects of the client's event and production spaces;
  • supporting the operations and personnel who oversee the technical support of the client's production facilities and control rooms;
  • partnering with client engineering team to ensure proper maintenance and operational readiness for the event and production spaces on campus; and
  • assisting with the training and development of personnel to ensure they have the skillset and technical knowledge to effectively perform their roles.

The Auditorium & Conference Center Technical Lead will support event and production spaces for an established multi-channel retailer client. This key role is responsible for:
  • maintaining, organizing, advising, operating, and troubleshooting all aspects of the client's event and production spaces;
  • supporting the operations and personnel who oversee the technical support of the client's production facilities and control rooms;
  • partnering with client engineering team to ensure proper maintenance and operational readiness for the event and production spaces on campus; and
  • assisting with the training and development of personnel to ensure they have the skillset and technical knowledge to effectively perform their roles.

WHO WE ARE
At AVI-SPL, we pride ourselves on our superior customer service, passion for excellence, spirit of teamwork, and the focus on continued innovation. Our employees are the people who enable us to deliver on those values every business day. That's why we're always on the lookout for talented, ambitious people who can make a substantial contribution to our team of smart, down-to-earth, hardworking professionals.
We offer lots of room for growth! We support each other and value the importance of collaboration and intellectual curiosity across all our teams. You'll have daily opportunities to develop your individual skills, become an expert in the dynamic event production and corporate video industry, and be part of an innovative organization.
We offer a competitive package and a balanced work-life culture. We love what we do and hope you do too - come join us!
DAY TO DAY RESPONSIBILITIES
Technical Management
  • Assist with the setup and configuration of all necessary control room and studio elements to ensure successful productions based on event scope.
  • Provide technical consultation on technical broadcast approach and design of productions.
  • Ensure resources are scheduled and assigned to required operator positions based on event production scope.
  • Support the development and documentation of best practices for all event spaces including production and technology configurations to ensure top level of production quality and consistency.
  • Support preventative maintenance procedures and facility plans to ensure locations remain operationally ready.
  • Serve as the initial escalation point of contact for all equipment troubleshooting, service and maintenance needs and coordinate with client engineering teams to facilitate repair needs to ensure operational readiness of facilities.
  • Ensure all discrepancies are communicated and resolved to the clients' satisfaction and in a timely manner.
  • Document and provide SOP instructions for operation of studio and control room equipment in order to provide training to staff and freelancers.
  • Collaborate on the assessment and recommendation of solutions around technical and operational strategy of studio and event spaces based on production requirements.
  • Provide guidance on post-mortems of webcasts and fully analyze what went right, what went wrong, and make recommendations for future improvements.
  • Participate in regularly scheduled meetings with team members to ensure alignment on event procedures, scheduling, and production briefs as required.

Technical Events
  • Support the production design, setup, and configuration of all necessary control room elements to ensure a high-quality event for client productions.
  • Oversee the operational approach to fulfill the creative production needs for client events, including but not limited to:
    • Technical directing
    • Audio mixing
    • Robotic cameras
    • Virtual platforms
    • Graphics
    • Video playback
    • Streaming
    • Lighting design
    • Teleprompter
  • Operation of remote acquisition equipment (or equivalent software i.e., Zoom, Hangouts, etc.) as needed for remote presenter participation in events.
  • Operation of streaming and encoding equipment.

WHAT WE'RE LOOKING FOR
Must-have skills & job qualifications
  • 5+ years of experience in live event production, event coordination, broadcast, audio/visual and video production, or another similar field.
  • 3+ years of experience in:
    • onsite, virtual, and hybrid live events
    • database and scheduling management
  • Video engineering and strategic technical management experience.
  • Experience supporting control room equipment including video switchers, audio consoles, robotic cameras, and video playback software.
    • Understanding of signal flow in a digital broadcast environment.
    • Experience in working with LAN/WAN networking and switches.
    • Skills in both traditional television broadcast and IT equipment installation, and troubleshooting.
  • Knowledge of virtual production and meeting platforms.
  • A keen eye for detail with a knowledge of what creatively works well for broadcast production.
  • Track record of being organized, detail-oriented, flexible, and working well in a team atmosphere, as well as having the capability to work well individually, is essential.
  • Strong work ethic, self-direction, self-motivation, patience, persistence, and perspective.
  • Excellent collaboration and customer relationship skills with the understanding of the importance of white glove service.
  • Ability to work independently and be self-reliant in strategic execution of daily responsibilities.
  • Ability to maintain composure and a positive attitude during high pressure situations.
  • Ability to communicate challenging aspects to clients while maintaining a high level of confidence and leadership.
  • Consistent proactive preparation and timely responses to multiple channels of communication.

Nice-to-have skills
  • Experience with various production environments and video switchers including Grass Valley and Ross Acuity.
  • Experience with audio production systems including Yamaha audio consoles, Dante audio routing networks, Shure microphones, and intercom systems.
  • Experience with Telemetrics, Sony, Panasonic and Black Magic robotic cameras.
  • Experience with Adder KVM systems.
  • Experience with Haivision encoding and decoding systems.
  • Familiarity with post-production software including Adobe Premiere and Final Cut Pro.
  • College degree in video production, broadcasting, communications, or similar field.

OTHER REQUIREMENTS
  • Valid driver's license and safe driving record.
  • Travel is required based on requirements and location of productions and service needs including meetings at client offices and AVI-SPL offices.
  • Ability to lift/carry 50lbs.
  • Ability to climb ladders and perform overhead work.

WHY YOU'LL LIKE WORKING HERE
  • Medical benefits, including vision and dental.
  • PTO days (vacation, sick days, and personal days) and paid holidays.
  • Enjoyable company culture.
  • Training and professional development opportunities

What AVI-SPL employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About AVI-SPL

Sourced by ZipRecruiter

AVI-SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. As the leading provider of collaboration technology solutions, which include our award-winning managed services, our highly trained team works hand-in-hand with organizations worldwide—including more than 86% of Fortune 100 companies. Our experienced teams strategize, design, deploy, manage, and support audiovisual (AV) and unified communications (UC) solutions that are simple-to-use, scalable, serviceable, and measurable to ensure business objectives are achieved.

Industry

Technology, communication and media

Company size

1,001 - 5,000 Employees

Headquarters location

Tampa, FL, US

Year founded

1979

Social media

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