ZipRecruiter

Log In

2

Technical Support Engineer Remote Jobs in Arkansas

KEYENCE

Field Application Engineer

Little Rock, AR · On-site +1

$54K - $81K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begin July 2026 Multiple U.S ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Wachter, Inc.

NICET Fire Alarm Field Engineer-Remote

Lowell, AR · On-site +1

$18 - $23.50/hr

... support one of the largest national retail programs in the country. This is not your typical ... You'll be a trusted technical expert in the field-validating installations, troubleshooting complex ...

next page

Showing results 1-20

All JobsTechnical Support Engineer JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Arkansas

Technical Support Engineer Remote information

See Arkansas salary details

$31K

$65.4K

$98.8K

How much do technical support engineer remote jobs pay per year?

As of Jul 6, 2026, the average yearly pay for technical support engineer remote in Arkansas is $65,352.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $81,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs
What are the most commonly searched types of Technical Support Engineer jobs in Arkansas? The most popular types of Technical Support Engineer jobs in Arkansas are:
What are popular job titles related to Technical Support Engineer Remote jobs in Arkansas? For Technical Support Engineer Remote jobs in Arkansas, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer Remote jobs in Arkansas look for? The top searched job categories for Technical Support Engineer Remote jobs in Arkansas are:
What cities in Arkansas are hiring for Technical Support Engineer Remote jobs? Cities in Arkansas with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Arkansas as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $65,352 per year, or $31.4 per hour.
Technical Support Engineer II

Technical Support Engineer II

Rocket Software

Bentonville, AR • Remote

$57K - $77K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 12 days ago

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Technical Support Engineer II will provide technical assistance to Rocket customers with problems regarding the installation, setup, configuration, and functionality of various Db2 Tools and OpenSource products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions. The Engineer will work as part of a Support team with frequent collaboration with our software development team.

Essential Duties and Responsibilities:

  • Able to assess customer needs and set expectations
  • Handle moderate to complex application guidance and level II customer support and resolution for assigned product list
  • Responsible for handling a high volume of administrative cases
  • Verify accuracy of business impact statement as provided by the customer
  • Perform, with some direction, problem verification by confirming a customer's environment, error messages, and symptoms of a problem
  • Able to troubleshoot common problems
  • Use testing tools for troubleshooting
  • Research moderate cases using knowledge bases, documentation etc.
  • Gather information to develop reproducible cases
  • Prepare, recommend and implement solutions
  • Mastery of creating case tracking details for use by team members for similar/future problem resolution
  • Accountable for team and individual results
  • Participate in internal projects and other work as directed
  • Self-directed learning to expand expertise of Rocket Software products
  • Contributes to training content, as necessary
  • Act as the go-to Technical Support Engineer for Technical Support Technicians
  • Assist other support technicians as different levels

Required Qualifications:

  • Experience Level: 3-5 years with a blend of mid-level mainframe system knowledge, low to mid-level debugging capabilities, and strong client-facing communication skills.
  • Fluent in diagnosing and resolving complex software issues within critical, enterprise-level IBM Z environments
  • Mid-level understanding of IBM Z systems, Db2 specifically including jobs (JES), data sets, and Unix System Services (USS).
  • Academic Background: A bachelor's degree in computer science, Engineering, or a related field (or equivalent professional experience). Certification(s) and/or experience in lieu of a degree will be considered.
  • Advanced English communication for interfacing with global engineering teams and explaining complex root-cause analyses to enterprise clients

#LI-Remote

#LI-JC1

Annual salary range for this position is between $57,500.00 - $77,625.00 gross before taxes..

What Rocket Software can offer you in USA:

  • Unlimited Vacation Time as well as paid holidays and sick time
  • Health and Wellness coverage options for Rocketeers and dependents
  • Life and disability coverage
  • Fidelity 401(k) and Roth Retirement Savings with matching contributions
  • Monthly student debt benefit program
  • Tuition Reimbursement and Certificate Reimbursement Program opportunities
  • Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Rocket Software logo

About Rocket Software

Sourced by ZipRecruiter

Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands interact with every day. At Rocket, software has always been about people--not just ones and zeroes. We're people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Waltham, MA, US

Year founded

1990

Social media

FacebookTwitter

View All Rocket Software Jobs

Apply