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Technical Support Engineer Jobs in Houston, TX (NOW HIRING)

Addison Group

Desktop Support Engineer

Houston, TX · On-site

$65/hr

The Desktop Support Engineer will provide hands-on technical support for laptops, virtual desktop environments, printers, applications, and user access. This position requires someone who can follow ...

Addison Group

Desktop Support Engineer

Houston, TX · On-site

$65/hr

The Desktop Support Engineer will provide hands-on technical support for laptops, virtual desktop environments, printers, applications, and user access. This position requires someone who can follow ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Jobs in Houston, TX

Technical Support Engineer information

See Houston, TX salary details

$35.8K

$75.5K

$114.1K

How much do technical support engineer jobs pay per year?

As of Jul 31, 2026, the average yearly pay for technical support engineer in Houston, TX is $75,474.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,400.00 and $94,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

What Is a Technical Support Engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
More about Technical Support Engineer jobs
What are the most commonly searched types of Technical Support Engineer jobs in Houston, TX? The most popular types of Technical Support Engineer jobs in Houston, TX are:
What are popular job titles related to Technical Support Engineer jobs in Houston, TX? For Technical Support Engineer jobs in Houston, TX, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer jobs in Houston, TX look for? The top searched job categories for Technical Support Engineer jobs in Houston, TX are:
What cities near Houston, TX are hiring for Technical Support Engineer jobs? Cities near Houston, TX with the most Technical Support Engineer job openings:
Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Houston, TX as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $75,474 per year, or $36.3 per hour.

Technical Support Engineer

G2 Risk Solutions

Houston, TX • Remote

Full-time

Re-posted 23 hours ago

Job description

About G2 Risk Solutions

G2 Risk Solutions is a leading provider of risk intelligence and compliance solutions for the payments, financial services, and digital commerce industries. Leveraging advanced artificial intelligence, machine learning, and large-scale web intelligence technologies, we help organizations identify hidden risks, uncover critical insights, and make confident business decisions.

Our platforms analyze hundreds of millions of domains and digital entities across the internet, revealing hidden relationships, mapping digital footprints, and detecting emerging threats. By transforming vast amounts of online data into actionable intelligence, G2 Risk Solutions enables customers to scale their businesses securely, efficiently, and with confidence.


Team Mission & Growth Opportunities

The Technical Support team plays a critical role in our customers' success and serves as a key partner to Product, Engineering, Operations, and Customer Success. We don't just solve issues; we identify trends, drive improvements, and help shape the future of our platform.

This role provides a unique opportunity to develop expertise in APIs, data analysis, digital risk intelligence, and SaaS technologies while working with global customers and cross-functional teams on a different time zones. High-performing team members are given opportunities to lead initiatives, influence product direction, and grow into advanced technical, customer-facing, or leadership roles.


Responsibilities

  • Investigate and resolve customer issues across products and services.
  • Analyze API requests/responses and database records to identify root causes and support issue resolution.
  • Support customers, Customer Success Managers, and internal teams with technical issues, product investigations, and integration troubleshooting.
  • Collaborate with Engineering and Product teams to reproduce, escalate, and resolve issues.
  • Prioritize and manage issues based on customer impact and business needs.
  • Work effectively in a global team environment spanning multiple time zones.
  • Manage, prioritize, and track customer issues using Zendesk, Jira, and other ticketing systems.



Requirements:


  • 1–2 years of experience in Technical Support or a similar customer-facing technical role.
  • Ability to troubleshoot technical issues, investigate root causes, and work collaboratively to resolve customer problems.
  • Team player with a collaborative mindset and willingness to support colleagues across functions.
  • Experience working with and troubleshooting REST APIs.
  • Customer-facing skills with the ability to communicate technical concepts clearly to both technical and non-technical audiences.
  • Basic understanding of SQL with the ability to write simple queries.
  • Experience with ticketing and issue-tracking systems such as Zendesk, Jira, or similar tools.
  • Self-motivated, detail-oriented, and comfortable managing multiple priorities.
  • Experience with scripting or automation (e.g., Python) is a plus.
  • Experience supporting customer due diligence processes, security questionnaires, RFIs, or technical documentation requests is a plus.
  • Experience using AI tools (e.g., ChatGPT/Claude, or similar) to assist with troubleshooting, research, documentation, and day-to-day productivity is a plus. We encourage the thoughtful use of AI to improve efficiency and problem-solving.