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Entry Level Technical Support Engineer Jobs in Houston, TX

Options

On-Site Technical Support Engineer

Houston, TX · On-site

On-site Technical Support Engineer Location: Houston, Texas Salary:Competitive Join the Options Technical Support Team! Working for Options Developing and engaging our people is a strategic priority ...

Addison Group

Desktop Support Engineer

Houston, TX · On-site

$65/hr

The Desktop Support Engineer will provide hands-on technical support for laptops, virtual desktop environments, printers, applications, and user access. This position requires someone who can follow ...

Addison Group

Desktop Support Engineer

Houston, TX · On-site

$65/hr

The Desktop Support Engineer will provide hands-on technical support for laptops, virtual desktop environments, printers, applications, and user access. This position requires someone who can follow ...

LT Security Inc.

Technical Support

Houston, TX · On-site

$18 - $20/hr

We are seeking a talented individual to join our Technical Support team. The ideal candidate is ... A bachelor's degree in Computer Science, Physics, IT / Network, Engineering, or related field

IDS Engineering Group

GIS Technician

Houston, TX · On-site

IDS Engineering Group offers unique opportunities to gain experience and build your career at a ... Performs mostly entry-level technical support of assigned projects * Assigned basic map and ...

Xammax

IT Support Engineer 2

Houston, TX

$55K - $105K/yr

In the role of IT Support Engineer II, you will be instrumental in delivering high-quality technical support and software troubleshooting to ensure seamless computer management across client ...

Baker Hughes

Valve Sales Support Engineer

Stafford, TX · On-site

Do you enjoy combining mechanical engineering expertise with technical sales support to deliver value-driven solutions? Partner with the best Baker Hughes stands as a leading global energy technology ...

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All JobsTechnical Support Engineer JobsEntry Level Technical Support Engineer JobsEntry Level Technical Support Engineer Jobs in Houston, TX

Entry Level Technical Support Engineer information

See Houston, TX salary details

$35.8K

$75.5K

$114.1K

How much do entry level technical support engineer jobs pay per year?

As of Jul 27, 2026, the average yearly pay for entry level technical support engineer in Houston, TX is $75,474.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,400.00 and $94,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Entry Level Technical Support Engineer position, and why are they important?

To thrive as an Entry Level Technical Support Engineer, you need foundational knowledge in computer systems, networking, and troubleshooting, often supported by a relevant degree or technical training. Familiarity with ticketing systems, remote support tools, and operating systems like Windows or Linux is commonly required, and certifications such as CompTIA A+ or Microsoft Certified: Fundamentals can be beneficial. Strong communication, problem-solving skills, and patience help you effectively resolve customer issues and ensure a positive support experience. These skills are crucial for efficiently diagnosing technical problems and maintaining high customer satisfaction in dynamic support environments.

What is an Entry Level Technical Support Engineer job?

An Entry Level Technical Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. This role requires strong problem-solving skills, communication abilities, and a basic understanding of relevant technologies. It is often a starting point for a career in IT or engineering, providing hands-on experience with hardware, software, and customer service.

What does a typical day look like for an Entry Level Technical Support Engineer?

A typical day for an Entry Level Technical Support Engineer involves responding to support tickets, troubleshooting user issues via phone, email, or chat, and escalating complex problems to senior engineers as needed. You’ll work closely with both customers and your internal team to resolve technical problems, document solutions, and follow up on outstanding issues. The work environment is often collaborative, fast-paced, and focused on delivering timely, high-quality support. Over time, you’ll have opportunities to learn advanced technical skills and progress into more specialized engineering roles.

What are the most commonly searched types of Technical Support Engineer jobs in Houston, TX? The most popular types of Technical Support Engineer jobs in Houston, TX are:
What are popular job titles related to Entry Level Technical Support Engineer jobs in Houston, TX? For Entry Level Technical Support Engineer jobs in Houston, TX, the most frequently searched job titles are:
What job categories do people searching Entry Level Technical Support Engineer jobs in Houston, TX look for? The top searched job categories for Entry Level Technical Support Engineer jobs in Houston, TX are:
What cities near Houston, TX are hiring for Entry Level Technical Support Engineer jobs? Cities near Houston, TX with the most Entry Level Technical Support Engineer job openings:
Entry Level Technical Support Engineer jobs near you
Infographic showing various Entry Level Technical Support Engineer job openings in Houston, TX as of June 2026, with employment types broken down into 1% As Needed, 57% Full Time, 34% Part Time, and 8% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $75,474 per year, or $36.3 per hour.

Technical Support Engineer

G2 Risk Solutions

Houston, TX • Remote

Full-time

Posted 27 days ago

Job description

About G2 Risk Solutions

G2 Risk Solutions is a leading provider of risk intelligence and compliance solutions for the payments, financial services, and digital commerce industries. Leveraging advanced artificial intelligence, machine learning, and large-scale web intelligence technologies, we help organizations identify hidden risks, uncover critical insights, and make confident business decisions.

Our platforms analyze hundreds of millions of domains and digital entities across the internet, revealing hidden relationships, mapping digital footprints, and detecting emerging threats. By transforming vast amounts of online data into actionable intelligence, G2 Risk Solutions enables customers to scale their businesses securely, efficiently, and with confidence.


Team Mission & Growth Opportunities

The Technical Support team plays a critical role in our customers' success and serves as a key partner to Product, Engineering, Operations, and Customer Success. We don't just solve issues; we identify trends, drive improvements, and help shape the future of our platform.

This role provides a unique opportunity to develop expertise in APIs, data analysis, digital risk intelligence, and SaaS technologies while working with global customers and cross-functional teams on a different time zones. High-performing team members are given opportunities to lead initiatives, influence product direction, and grow into advanced technical, customer-facing, or leadership roles.


Responsibilities

  • Investigate and resolve customer issues across products and services.
  • Analyze API requests/responses and database records to identify root causes and support issue resolution.
  • Support customers, Customer Success Managers, and internal teams with technical issues, product investigations, and integration troubleshooting.
  • Collaborate with Engineering and Product teams to reproduce, escalate, and resolve issues.
  • Prioritize and manage issues based on customer impact and business needs.
  • Work effectively in a global team environment spanning multiple time zones.
  • Manage, prioritize, and track customer issues using Zendesk, Jira, and other ticketing systems.



Requirements:


  • 1–2 years of experience in Technical Support or a similar customer-facing technical role.
  • Ability to troubleshoot technical issues, investigate root causes, and work collaboratively to resolve customer problems.
  • Team player with a collaborative mindset and willingness to support colleagues across functions.
  • Experience working with and troubleshooting REST APIs.
  • Customer-facing skills with the ability to communicate technical concepts clearly to both technical and non-technical audiences.
  • Basic understanding of SQL with the ability to write simple queries.
  • Experience with ticketing and issue-tracking systems such as Zendesk, Jira, or similar tools.
  • Self-motivated, detail-oriented, and comfortable managing multiple priorities.
  • Experience with scripting or automation (e.g., Python) is a plus.
  • Experience supporting customer due diligence processes, security questionnaires, RFIs, or technical documentation requests is a plus.
  • Experience using AI tools (e.g., ChatGPT/Claude, or similar) to assist with troubleshooting, research, documentation, and day-to-day productivity is a plus. We encourage the thoughtful use of AI to improve efficiency and problem-solving.