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Entry Level Technical Support Engineer Jobs in Austin, TX

Aristocrat

Technical Support Engineer

Austin, TX · On-site

$94K - $174K/yr

As a Technical Support Engineer, you'll have the opportunity to create a significant impact by guaranteeing flawless performance and reliability of our gaming systems. This role suits someone ...

Aristocrat Leisure

Technical Support Engineer

Austin, TX · On-site

$62 - $116/hr

As a Technical Support Engineer, you'll have the opportunity to create a significant impact by guaranteeing flawless performance and reliability of our gaming systems. This role suits someone ...

Rippling

Product Support Engineer

Austin, TX · On-site

$70 - $100/hr

Lead technical investigation and coordinate cross-team response during Sev1/Sev2 production ... Work closely with Support, Architecture, and Engineering teams to drive system improvements and ...

Braze

Technical Support Specialist

Austin, TX · Hybrid

$57K - $90K/yr

WHAT YOU'LL DO As a Technical Support Specialist, you will be a vital member of our Global Customer ... Engineering, and other cross-functional teams to deliver seamless customer experiences.

Braze

Technical Support Specialist

Austin, TX · Hybrid

$57K - $90K/yr

WHAT YOU'LL DO As a Technical Support Specialist, you will be a vital member of our Global Customer ... Engineering, and other cross-functional teams to deliver seamless customer experiences.

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Entry Level Technical Support Engineer information

See Austin, TX salary details

$36.1K

$76.2K

$115.2K

How much do entry level technical support engineer jobs pay per year?

As of Sep 5, 2026, the average yearly pay for entry level technical support engineer in Austin, TX is $76,165.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,900.00 and $94,900.00 per year, depending on experience, location, and employer.

What is an entry level technical support engineer?

An Entry Level Technical Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. This role requires strong problem-solving skills, communication abilities, and a basic understanding of relevant technologies. It is often a starting point for a career in IT or engineering, providing hands-on experience with hardware, software, and customer service.

What does an entry level technical support engineer do?

A typical day for an Entry Level Technical Support Engineer involves responding to support tickets, troubleshooting user issues via phone, email, or chat, and escalating complex problems to senior engineers as needed. You’ll work closely with both customers and your internal team to resolve technical problems, document solutions, and follow up on outstanding issues. The work environment is often collaborative, fast-paced, and focused on delivering timely, high-quality support. Over time, you’ll have opportunities to learn advanced technical skills and progress into more specialized engineering roles.

What are the key skills and qualifications needed to thrive as an entry level technical support engineer?

To thrive as an Entry Level Technical Support Engineer, you need foundational knowledge in computer systems, networking, and troubleshooting, often supported by a relevant degree or technical training. Familiarity with ticketing systems, remote support tools, and operating systems like Windows or Linux is commonly required, and certifications such as CompTIA A+ or Microsoft Certified: Fundamentals can be beneficial. Strong communication, problem-solving skills, and patience help you effectively resolve customer issues and ensure a positive support experience. These skills are crucial for efficiently diagnosing technical problems and maintaining high customer satisfaction in dynamic support environments.

What are the most commonly searched types of Technical Support Engineer jobs in Austin, TX?

The most popular types of Technical Support Engineer jobs in Austin, TX are:

What are popular job titles related to Entry Level Technical Support Engineer jobs in Austin, TX?

For Entry Level Technical Support Engineer jobs in Austin, TX, the most frequently searched job titles are:

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The top searched job categories for Entry Level Technical Support Engineer jobs in Austin, TX are:

What cities near Austin, TX are hiring for Entry Level Technical Support Engineer jobs?

Cities near Austin, TX with the most Entry Level Technical Support Engineer job openings:

Entry Level Technical Support Engineer jobs near you
Infographic showing various Entry Level Technical Support Engineer job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $78,319 per year, or $37.7 per hour.

Technical Support Engineer

Aristocrat Technologies, Inc.

Austin, TX • On-site

$62K - $115K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Key responsibilities

  • Manage and prioritize incoming support tickets from casino operators based on severity and business impact.

  • Diagnose and investigate application, system, and data issues through technical analysis, including examining logs, querying databases, and tracing codebase and system architecture.

  • Collaborate with engineering teams to manage the delivery of bug fixes, patches, and enhancements, ensuring issues are recorded, prioritized, and addressed promptly.

Aristocrat Technologies rating

6.3

Company rating: 6.3 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

184th of 226 rated it services

Job description

At Aristocrat, our commitment is to bring happiness to life through the power of play. As a leading global company in gaming content and technology, we excel in providing outstanding performance and inventive solutions. Join our vibrant team and become part of an ambitious community that values creativity and teamwork. As a Technical Support Engineer, you'll have the opportunity to create a significant impact by guaranteeing flawless performance and reliability of our gaming systems. This role suits someone enthusiastic about tackling complex problems and supporting a world-class support team. This is your chance to be part of a proven team competing at the highest level!
What You'll Do
  • Manage and prioritise incoming support tickets from casino operators, prioritising by severity and business impact.
  • Diagnose and investigate application, system, and data issues through hands-on technical analysis.
  • Identify root causes by examining logs, querying databases, and tracing issues through the codebase and system architecture.
  • Implement fixes and workarounds directly where appropriate, and bring up complex problems to senior engineers with clear findings and well-formed proposed solutions.
  • Collaborate with the wider engineering group to manage the delivery of bug fixes, patches, and enhancements. Make sure issues are recorded, prioritized, and addressed promptly.
  • Contribute to platform reliability by identifying patterns across tickets and bringing up underlying engineering issues before they escalate.
  • Build and maintain a structured knowledge base of known issues, root causes, resolutions, and workarounds. This makes it easier for the team to resolve issues faster over time and reduces repeat effort.
  • Continuously improve support documentation so that institutional knowledge is captured, searchable, and accessible to the whole team.
  • Communicate clearly with external customers on issue status, encouraged timelines, and resolution outcomes.

What We're Looking For
  • More than 2 years of experience working in technical support engineering, software engineering, or application support roles.
  • Ability to read, understand, and debug code - comfortable tracing an issue through application logic to find where things break.
  • Ability to write and interpret database queries to investigate data issues; familiarity with SQL is a strong foundation for this role.
  • Hands-on experience writing scripts in Python and/or Node.js for automation or tooling.
  • Comfortable working in Linux environments for log investigation and operational tasks.
  • Experience managing support workflows in Jira or similar ticketing tools.
  • Strong analytical and troubleshooting skills - capable of systematically working through a problem to identify its root cause.
  • Clear written and verbal communication skills, with confidence engaging directly with external customers.
  • Able to work within defined procedures while exercising good judgement on when to bring up issues.
  • Cooperative attitude and readiness to partner closely with engineering groups to ensure issues are fully addressed.

Why Aristocrat?
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We're a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V
  • World Leader in Gaming Entertainment
  • Robust benefits package
  • Global career opportunities

Our Values
  • All about the Player
  • Talent Unleashed
  • Collective Brilliance
  • Good Business Good Citizen

Travel Expectations
None
Pay Range
$62,300 - $115,700 per year
Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.
This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.
Additional Information
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

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