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Technical Support Engineer Jobs in Dallas, TX (NOW HIRING)

Trend Micro

Technical Support Engineer

Irving, TX · On-site

The Technical Support Engineer is responsible for resolving challenging, potentially high impacting customer situations with a high level of tact and understanding. The Technical Support Engineer ...

Trend Micro

Technical Support Engineer

Irving, TX · On-site

Technical Support Engineer The Technical Support Engineer is responsible for resolving challenging, potentially high impacting customer situations with a high level of tact and understanding. The ...

NICE Actimize

Technical Support Engineer

Richardson, TX · On-site

Technical Support Engineer USA - Richardson, TX At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest ...

New

Imprimis Group

Technical Support Engineer

Plano, TX · Hybrid

$80K - $100K/yr

Technical Support Engineer. Direct Hire | Hybrid | Plano, TX. $80-100k + AMAZING PERKS & BENEFITS (Medical, options, 401k). Imprimis Group / IGXperts is partnering with a rapidly growing, well-funded ...

Imprimis Group

Technical Support Engineer

Plano, TX · On-site

$80K - $100K/yr

Technical Support Engineer. Direct Hire | Hybrid | Plano, TX. $80-100k + AMAZING PERKS & BENEFITS (Medical, options, 401k). Imprimis Group / IGXperts is partnering with a rapidly growing, well-funded ...

Safran

Technical Support Engineer

Grand Prairie, TX · On-site

Technical Support Engineer Job details General information Entity Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space ...

Imprimis

Technical Support Engineer

Plano, TX · Hybrid

About the Job Technical Support Engineer. Direct Hire | Hybrid | Plano, TX. $80-100k + AMAZING PERKS & BENEFITS (Medical, options, 401k). Imprimis Group / IGXperts is partnering with a rapidly ...

Wiliot

Technical Support Engineer

Dallas, TX · On-site

Technical Support Engineer Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker--a self-powered computing element ...

NICE

Technical Support Engineer

Richardson, TX · On-site

Zendesk) Have you got what it takes? * 3+ years of experience as a Product Support Engineer or in a similar technical support role. * Hands-on experience with Windows and Linux, with a solid ...

NICE

Technical Support Engineer

Richardson, TX · On-site

Zendesk) Have you got what it takes? * 3+ years of experience as a Product Support Engineer or in a similar technical support role. * Hands-on experience with Windows and Linux, with a solid ...

NICE

Technical Support Engineer

Richardson, TX · On-site

Zendesk) Have you got what it takes? * 3+ years of experience as a Product Support Engineer or in a similar technical support role. * Hands-on experience with Windows and Linux, with a solid ...

Raytheon

Technical Support Engineer

Mckinney, TX · On-site

Technical Support Engineer At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring ...

Wiliot

Technical Support Engineer

Plano, TX · On-site

The Technical Support Engineer is a critical role responsible for the deep-dive investigation and resolution of technical issues within Wiliot's Ambient IoT ecosystem. This role requires a "system ...

RTX

Technical Support Engineer

Mckinney, TX · On-site

We are looking to add to our team and desire a Technical Support Engineer to be part of a team that provides the most advanced end-to-end solutions that detect, track, engage and neutralize a broad ...

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Technical Support Engineer information

See Dallas, TX salary details

$37.1K

$78.2K

$118.2K

How much do technical support engineer jobs pay per year?

As of May 28, 2026, the average yearly pay for technical support engineer in Dallas, TX is $78,181.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,400.00 and $97,400.00 per year, depending on experience, location, and employer.

What Is a Technical Support Engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
More about Technical Support Engineer jobs
What are the most commonly searched types of Technical Support Engineer jobs in Dallas, TX? The most popular types of Technical Support Engineer jobs in Dallas, TX are:
What are popular job titles related to Technical Support Engineer jobs in Dallas, TX? For Technical Support Engineer jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer jobs in Dallas, TX look for? The top searched job categories for Technical Support Engineer jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Technical Support Engineer jobs? Cities near Dallas, TX with the most Technical Support Engineer job openings:
Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Dallas, TX as of May 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 50% In-person, and 50% Hybrid job distribution, with an average salary of $78,181 per year, or $37.6 per hour.
Technical Support Engineer

Technical Support Engineer

Procom Consultants Group

Dallas, TX

Contractor

Posted 25 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Technical Support Engineer


On behalf of our client, Procom Services is searching for a Technical Support Engineer for a contract opportunity in Plano, TX.


Technical Support Engineer Job Details


Provide both reactive and proactive assistance to all external customers 

Troubleshoot and resolution of open incidents 

Troubleshoot/qualify incidents before escalating into Tier-II 

Liaise with Tier-II, to facilitate feedback 

Record and document all issues related to the customers 

The creation of documented solutions for both internal and external support web-pages 


Technical Support Engineer Mandatory Skills


Familiarity with cooperate network infrastructures 

Experience with one or more of Operating Systems (Windows, UNIX, and Mac OS) 

A strong working knowledge of networking, as well as installation, troubleshooting, upgrading, integration, protocols and client/server operations is required. 

Basic Administration/Maintenance of Microsoft SQL Server. 

Industry or professional organization certifications in computing fields are not required but highly desirable (MCSE, Network +, Security +, etc.) 

At least two years of full time experience in customer care/customer support. 

Advanced writing and verbal communication skills 

Ability to multi-task and prioritize job requirements 

Strong personal organization skills 

Bachelors degree preferred, but not required. 


Technical Support Engineer Start Date


ASAP


Technical Support Engineer Assignment Length


6 months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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