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Technical Support Engineer Jobs in Dallas, TX (NOW HIRING)

Safran

Technical Support Engineering

Grand Prairie, TX · On-site

... Engineer & Manager Part time / Full time Full-time 1.0 SUMMARY OF JOB PURPOSE To provide technical support to the technicians in the Maintenance Center, MRO, LRUS, and New Production shops by solving ...

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Nokia

Sr. Technical Optical Support Engineer

Coppell, TX · On-site

$88K - $163K/yr

The Sr. Technical Optical Support Engineer This role is integral to our 24/7 support system, ensuring our customers receive timely and accurate assistance. Your primary focus will be on complex ...

Nokia

Sr. Technical Optical Support Engineer

Coppell, TX · On-site

$88K - $163K/yr

The Sr. Technical Optical Support Engineer This role is integral to our 24/7 support system, ensuring our customers receive timely and accurate assistance. Your primary focus will be on complex ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Jobs in Dallas, TX

Technical Support Engineer information

See Dallas, TX salary details

$37.3K

$78.5K

$118.7K

How much do technical support engineer jobs pay per year?

As of Aug 17, 2026, the average yearly pay for technical support engineer in Dallas, TX is $78,514.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,600.00 and $97,900.00 per year, depending on experience, location, and employer.

What is a technical support engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What does a technical support engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.

What are the key skills and qualifications needed to thrive as a technical support engineer?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a technical support engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.
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Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Dallas, TX as of August 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 68% In-person, 18% Hybrid, and 14% Remote job distribution, with an average salary of $78,514 per year, or $37.7 per hour.

207643 / Technical Support Engineer

Procom Services

Plano, TX • On-site

Full-time

Re-posted 11 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

PLEASE NOTE THAT WE ARE UNABLE TO WORK WITH CANDIDATES THAT HAVE H1B VISA OR REPRESENTED BY THIRD PARTIES.

  • Provide both reactive and proactive assistance to all external customers 
  • Troubleshoot and resolution of open incidents 
  • Troubleshoot/qualify incidents before escalating into Tier-II 
  • Liaise with Tier-II, to facilitate feedback 
  • Record and document all issues related to the customers 
  • The creation of documented solutions for both internal and external support web-pages 
Qualifications
  • Familiarity with cooperate network infrastructures 
  • Experience with one or more of Operating Systems (Windows, UNIX, and Mac OS) 
  • A strong working knowledge of networking, as well as installation, troubleshooting, upgrading, integration, protocols and client/server operations is required. 
  • Basic Administration/Maintenance of Microsoft SQL Server. 
  • Industry or professional organization certifications in computing fields are not required but highly desirable (MCSE, Network +, Security +, etc.) 
  • At least two years of full time experience in customer care/customer support. 
  • Advanced writing and verbal communication skills 
  • Ability to multi-task and prioritize job requirements 
  • Strong personal organization skills 
  • Bachelors degree preferred, but not required. 
Additional Information

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