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Technical Support Engineer Jobs in Dallas, TX (NOW HIRING)

Cyera

Senior Technical Support Engineer

Plano, TX · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...

NICE

Senior Technical Support Engineer

Richardson, TX · On-site

Guide customers through technical troubleshooting via phone, email, and web meetings while delivering an exceptional support experience. * Escalate complex issues to Engineering with clear ...

Cyera

Senior Technical Support Engineer

Dallas, TX · On-site

$110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...

Procom Services

Technical Support Engineer

Dallas, TX · On-site

The creation of documented solutions for both internal and external support web-pages Qualifications * Familiarity with cooperate network infrastructures * Experience with one or more of Operating ...

NICE

Senior Technical Support Engineer

Richardson, TX · On-site

Guide customers through technical troubleshooting via phone, email, and web meetings while delivering an exceptional support experience. * Escalate complex issues to Engineering with clear ...

Motorola

Technical Support Engineer II

Allen, TX

$54K - $64K/yr

We are looking for a Technical Support Technician II to serve as a vital contributor to our professional support operations in Allen, TX. In this role, you will be the primary point of contact for ...

Motorola Solutions

Technical Support Engineer II

Allen, TX · On-site

$54K - $64K/yr

We are looking for a Technical Support Technician II to serve as a vital contributor to our professional support operations in Allen, TX. In this role, you will be the primary point of contact for ...

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Showing results 21-40

All JobsTechnical Support Engineer JobsTechnical Support Engineer Jobs in Dallas, TX

Technical Support Engineer information

See Dallas, TX salary details

$37.3K

$78.5K

$118.7K

How much do technical support engineer jobs pay per year?

As of Aug 17, 2026, the average yearly pay for technical support engineer in Dallas, TX is $78,514.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,600.00 and $97,900.00 per year, depending on experience, location, and employer.

What is a technical support engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What does a technical support engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.

What are the key skills and qualifications needed to thrive as a technical support engineer?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a technical support engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.
More about Technical Support Engineer jobs

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Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Dallas, TX as of August 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 68% In-person, 18% Hybrid, and 14% Remote job distribution, with an average salary of $78,514 per year, or $37.7 per hour.

Bilingual Technical Support Engineer (Portuguese/English)

Procom Consultants Group

Plano, TX

Contractor

Re-posted 16 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Bilingual Technical Support Engineer (Portuguese/English)


On behalf of our client, Procom Services is searching for a Bilingual Technical Support Engineer for a contract opportunity in Plano, TX.


Technical Support Engineer Job Details

This is a Tier II/Product Specialist Support role. Your main responsibility is to provide technical support to both internal and external client customers. The Technical 

Support Engineer will provide overall escalation management and technical solutions as well as be able to communicate effectively with customers, sales people, management, 

and fellow technical support engineers. Technical Support Engineers are also relied on as subject matter experts in their fields, proactively documenting technical 

solutions as well as creating and delivering training around their area of expertise. 


Technical Support Engineer Mandatory Requirements

Core Requirements: 

Fluent in Portuguese(speak, read, write) 

Excellent verbal and written communication skills 

Strong, proven, customer service soft skills 

Ability to multi-task, prioritize job requirements, and meet deadlines 

Strong personal organization skills 

Ability to effectively communicate status updates to various audiences, including customers, sales, management, and peers. 

Strong documentation skills 

Friendly and approachable personality with positive attitude 

Strong troubleshooting/systematic fault isolation skills 

Ability to maintain poise and professionalism under pressure 

Ability to provide technical training to groups of students 

Self-motivated 

Willingness to work after hours as needed for high severity issues 


ePO 

Knowledge of TCP/IP and LAN technologies 

Understanding of windows Operating system 

Understanding of Non-Windows Operating system 

Knowledge of SQL 

Basic understanding of how LDAP works 

Good understanding on how to use SysInternal tools 

Knowledge of MSI installer and MSI logs 


MVM 

Knowledge of TCP/IP and LAN technologies 

Working knowledge of SQL 

Understanding of Windows Operating system 

Understanding of Linux Operation systems 

Working knowledge of server and PC Hardware 

Familiarity with common auditing compliances, (e.g. PCI, SOX, HIPAA) 


VSE/Malware 

In depth knowledge of Windows operating systems 

General knowledge of Linux/Unix beneficial 

Higher level knowledge of Malware and the tools used to locate samples 

Ability to use common debug tools for analyzing dumps 

Understanding of networking concepts 

Understanding of system hardware functionality 

Basic understanding of VMWare environments


Bilingual Technical Support Engineer Assignment Start Date

ASAP


Bilingual Technical Support Engineer Assignment Length

6 months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

Apply