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Technical Support Engineer Jobs in Utah (NOW HIRING)

Entrata

Technical Support Engineer

Lehi, UT · Hybrid

$15.05 - $23.65/hr

The Technical Support Engineer provides frontline technical assistance to customers utilizing a suite of property management solutions. This role involves troubleshooting, diagnosing, and resolving ...

Lumenis

Senior Technical Support Engineer

Magna, UT · On-site

$90K - $110K/yr

The Sr. Technical Support Engineer provides critical technical support and training to Lumenis field engineers, sales teams, customers, and biomedical personnel, addressing complex problems through ...

nCino OpCo

Technical Data Support Engineer

Lehi, UT · On-site

As a Technical Support Engineer, you will provide technical support to customers and other support personnel who are diagnosing, troubleshooting, repairing, and debugging nCino product issues, as ...

nCino

Technical Data Support Engineer

Lehi, UT · On-site

As a Technical Support Engineer, you will provide technical support to customers and other support personnel who are diagnosing, troubleshooting, repairing, and debugging nCino product issues, as ...

Proofpoint

Staff Product Support Engineer

Draper, UT · On-site +1

Responding to technical support ticket and providing remote support to customers * Working with ... engineering. * Installing/Upgrading software related to this product area. * Diagnosing and ...

Proofpoint

Staff Product Support Engineer

Draper, UT · On-site +1

Responding to technical support ticket and providing remote support to customers * Working with ... engineering. * Installing/Upgrading software related to this product area. * Diagnosing and ...

Outcode Software

Yardi Support Engineer

Draper, UT · On-site

The Support Engineering Lead at Outcode Software plays a critical leadership role in bridging the gap between technical support, database administration, and product implementation. This position ...

Dematic

Software Support Engineer

Salt Lake City, UT · On-site

Dematic is looking for a talented Software Support Engineer to provide remote, second level ... Responsibilities : • Provide technical support to customers via phone, email, and chat. • ...

Pattern

Technical Support Specialist

Lehi, UT

Technical Support & Triage * Own technical support end-to-end, including escalations and high ... Product & Engineering Partnership * Translate support insights into clear, actionable feedback for ...

Pattern

Technical Support Specialist

Lehi, UT · On-site

Technical Support & Triage * Own technical support end-to-end, including escalations and high ... Product & Engineering Partnership * Translate support insights into clear, actionable feedback for ...

Pattern

Technical Support Specialist

Lehi, UT · On-site

Technical Support & Triage * Own technical support end-to-end, including escalations and high ... Product & Engineering Partnership * Translate support insights into clear, actionable feedback for ...

Weave

Technical Support

Lehi, UT · On-site

Technical Support Leadership What You Will Own * Communicate with customers via inbound phone calls. * Provide follow up to customers via outbound calls and emails. * Resolve issues with basic ...

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Technical Support Engineer information

See Utah salary details

$34.1K

$71.9K

$108.8K

How much do technical support engineer jobs pay per year?

As of Jun 9, 2026, the average yearly pay for technical support engineer in Utah is $71,949.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,800.00 and $89,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

What Is a Technical Support Engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
More about Technical Support Engineer jobs
What are the most commonly searched types of Technical Support Engineer jobs in Utah? The most popular types of Technical Support Engineer jobs in Utah are:
What are popular job titles related to Technical Support Engineer jobs in Utah? For Technical Support Engineer jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer jobs in Utah look for? The top searched job categories for Technical Support Engineer jobs in Utah are:
What cities in Utah are hiring for Technical Support Engineer jobs? Cities in Utah with the most Technical Support Engineer job openings:
What are popular job titles related to Technical Support Engineer jobs in UT? For Technical Support Engineer jobs in UT, the most frequently searched job titles are:
Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Utah as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $71,949 per year, or $34.6 per hour.
Technical Support Engineer

Technical Support Engineer

Entrata

Lehi, UT • Hybrid

$15.05 - $23.65/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Entrata rating

7.5

Company rating: 7.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

120th of 186 rated software companies

Job description

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.

The Technical Support Engineer provides frontline technical assistance to customers utilizing a suite of property management solutions. This role involves troubleshooting, diagnosing, and resolving software-related issues while maintaining a high level of professionalism and customer service. The Technical Support Engineer collaborates with internal teams to escalate and resolve complex technical challenges, ensuring timely and effective solutions.
Responsibilities

  • Provide technical support and troubleshooting via telephone, ticketing systems, and chat.

  • Develop subject matter expertise in core technologies and at least one other specialized technology area.

  • Maintain ownership of assigned incidents from initial report through resolution, ensuring clear communication throughout the process.

  • Educate customers on software functionalities, best practices, and product updates.

  • Document and report software issues, design concerns, and reliability challenges to appropriate internal teams.

  • Participate in team meetings and contribute to continuous improvement initiatives.

  • Assist with special projects and other duties as assigned.

Essential Functions

  • Analyze and troubleshoot technical issues related to software functionality and system performance.

  • Communicate effectively with customers, ensuring clarity and professionalism in all interactions.

  • Maintain accurate and detailed records of customer interactions and troubleshooting steps.

  • Adhere to established support protocols, ensuring timely issue resolution.

  • Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.

  • Maintain professional interaction with internal and external stakeholders.

  • Ability to work in a fast-paced and high-stress environment.

Minimum Qualifications

  • Strong technical, analytical, and problem-solving skills in a complex, multi-platform environment.

  • Excellent written and verbal communication skills with the ability to document issues effectively.

  • Ability to adapt quickly to changing priorities and customer needs.

  • Strong attention to detail and commitment to providing an exceptional customer experience.

Education and Experience Requirements

  • Associate's degree or equivalent work experience.

  • Minimum of 1+ years of experience in a technical support role, preferably supporting B2B enterprise-level customers.

  • Experience with property management software or related industry experience is a plus.

  • Familiarity with knowledge base systems and documentation best practices is preferred.

AI & Operational Fluency

  • AI Integration: Utilize company-approved GenAI tools to accelerate high-value deliverables.

  • Strategic Oversight: Exercise critical judgment as the "Human-in-the-Loop," by auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations.

  • Data Governance: Ensures no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models.

  • Prompt Competency: Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains.

$15.05 - $23.65 an hour
This band covers the full salary range for the role. Your offer within this range will depend on factors like experience, skills, and internal equity.
 
Level - S2
Benefits:
Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.

Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.

HSA/FSA options and employer-paid disability benefits provided for eligible employees.

Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.

Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.

Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.

Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.

Bi-annual swag drops for employees

Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. 

Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It's a great place to work! Will you join us?

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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