ZipRecruiter

Log In

1

Technical Support Engineer Jobs in Utah (NOW HIRING)

Lumenis

Senior Technical Support Engineer

Magna, UT · On-site

$100K - $140K/yr

The Sr. Technical Support Engineer provides critical technical support and training to Lumenis field engineers, sales teams, customers, and biomedical personnel, addressing complex problems through ...

nCino OpCo

Technical Data Support Engineer

Lehi, UT · On-site

As a Technical Support Engineer, you will provide technical support to customers and other support personnel who are diagnosing, troubleshooting, repairing, and debugging nCino product issues, as ...

nCino

Technical Data Support Engineer

Lehi, UT · On-site

As a Technical Support Engineer, you will provide technical support to customers and other support personnel who are diagnosing, troubleshooting, repairing, and debugging nCino product issues, as ...

Proofpoint

Staff Product Support Engineer

Draper, UT · On-site +1

Responding to technical support ticket and providing remote support to customers * Working with ... engineering. * Installing/Upgrading software related to this product area. * Diagnosing and ...

Proofpoint

Staff Product Support Engineer

Draper, UT · On-site +1

Responding to technical support ticket and providing remote support to customers * Working with ... engineering. * Installing/Upgrading software related to this product area. * Diagnosing and ...

Outcode Software

Yardi Support Engineer

Draper, UT

The Support Engineering Lead at Outcode Software plays a critical leadership role in bridging the gap between technical support, database administration, and product implementation. This position ...

next page

Showing results 1-20

All JobsTechnical Support Engineer JobsTechnical Support Engineer Jobs in Utah

Technical Support Engineer information

See Utah salary details

$34.1K

$71.9K

$108.8K

How much do technical support engineer jobs pay per year?

As of Jun 16, 2026, the average yearly pay for technical support engineer in Utah is $71,949.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,800.00 and $89,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

What Is a Technical Support Engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
More about Technical Support Engineer jobs
What are the most commonly searched types of Technical Support Engineer jobs in Utah? The most popular types of Technical Support Engineer jobs in Utah are:
What are popular job titles related to Technical Support Engineer jobs in Utah? For Technical Support Engineer jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer jobs in Utah look for? The top searched job categories for Technical Support Engineer jobs in Utah are:
What cities in Utah are hiring for Technical Support Engineer jobs? Cities in Utah with the most Technical Support Engineer job openings:
What are popular job titles related to Technical Support Engineer jobs in UT? For Technical Support Engineer jobs in UT, the most frequently searched job titles are:
Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Utah as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $71,949 per year, or $34.6 per hour.

Senior Technical Support Engineer

Lumenis

Magna, UT • On-site

$100K - $140K/yr

Full-time

Posted 9 days ago

Be an early applicant

Job description


Join a Company That's Redefining Energy-Based Medical Technology

At Lumenis, innovation isn't just what we build - it's how we lead.

For decades, Lumenis has been a global pioneer in energy-based medical technologies, transforming patient care across Ophthalmology and Aesthetics through breakthrough laser, IPL, and radiofrequency solutions. Our technologies are trusted by leading physicians, healthcare systems, and aesthetic providers around the world.

We're growing fast - and we're looking for ambitious, competitive, relationship-driven sales professionals who want to build a career with a market leader, not just hold a territory.

If you thrive in high-accountability environments, love winning business, and want to represent technology that genuinely transforms practices and patient outcomes, this is the opportunity for you.

Overview of the role:

The Sr. Technical Support Engineer provides critical technical support and training to Lumenis field engineers, sales teams, customers, and biomedical personnel, addressing complex problems through various communication channels, including telephone, email, WhatsApp, FaceTime, ConnectWise, and TeamViewer. A key responsibility is performing remote diagnostics and troubleshooting, as well as hands-on diagnostics and repairs for both company-owned and customer-owned Lumenis products at the Service Center in Salt Lake City, UT. Periodic site visits for servicing will also be required. This role is essential for recommending methods, techniques, parts, and solutions to field personnel to ensure efficient, effective outcomes. Planning, implementing, and following up on product technical training is also a primary job responsibility.

Responsibilities:

  • Responsible for providing technical support to field engineers and customers who are diagnosing, troubleshooting, repairing and providing routine servicing on complex Medical Laser, electro/optical, and RF systems. 
  • Responsible for mentoring Technical Support Engineers.
  • Must be able to support Customer LAN issues as they interface with Lumenis Devices. 
  • Will be required to support device integration with customer EMR/PACS systems utilizing DICOM protocol.
  • Must be able to remotely troubleshoot and assist customers online with Lumenis proprietary SW Applications utilizing Connect Wise and TeamViewer. 
  • Provides emergency after-hours support when necessary. 
  • Conducts technical product training for Lumenis employee sand approved biomedical engineers for service purposes. 
  • Performs reliability and performance trend analysis as directed. May be required to provide detailed written reports supported with data to demonstrate cause and effect relationships and propose corrective actions. 
  • Supports service strategy, process development, continuous improvement, and regulatory compliance initiatives. 
  • Works and communicates effectively in a cross-functional environment, including, but not limited to, US and Global Service Organization (GSO), Sales, Clinical, Engineering, Operations, and Regulatory. 

Qualifications:

  • A minimum of 5 years of prior experience with a medical device company specializing in capital equipment.
  • A technical degree is required; a BSEE (Bachelor of Science in Electrical Engineering) with experience or training in laser/electro-optics is highly desirable.

Competencies:

  • Analysis and Problem Solving: Strong analytical skills with the ability to identify issues, evaluate potential solutions, and implement effective corrective actions.
  • Professional Demeanor: Demonstrates composure, professionalism, and strong interpersonal skills in various business contexts.
  • Communication Skills: Excellent written communication skills, with the ability to present complex information clearly and concisely.

Job Posted by ApplicantPro