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Commission Technical Support Engineer Jobs in Utah

NICE

Technical Support Engineer

Sandy, UT · Hybrid

The Associate Technical Support Engineer (TSE) is a frontline support engineer and provides technical assistance to our customers' technical support and IT staff who support our suite of contact ...

Lumenis

Senior Technical Support Engineer

Magna, UT · On-site

$100K - $140K/yr

The Sr. Technical Support Engineer provides critical technical support and training to Lumenis field engineers, sales teams, customers, and biomedical personnel, addressing complex problems through ...

Outcode Software

Yardi Support Engineer

Draper, UT

The Support Engineering Lead at Outcode Software plays a critical leadership role in bridging the gap between technical support, database administration, and product implementation. This position ...

Anrok, Inc

Technical Support Specialist

Salt Lake City, UT · On-site

$80K - $100K/yr

Work closely with the Technical Solutions Engineering team to expand the resolution rate of Technical Support * Develop and improve technical support documentation both internally and in our help ...

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Commission Technical Support Engineer information

What engineer makes $500,000 a year?

Highly experienced and specialized engineers, such as senior software engineers, data engineers, or certain technical support engineers in high-demand industries, can earn $500,000 or more annually through base salary, bonuses, and stock options. Achieving this level typically requires advanced skills, extensive experience, and often leadership or executive responsibilities.

What is the highest salary for a technical support engineer?

The highest salary for a technical support engineer can reach over $80,000 to $100,000 annually, especially for those with advanced skills, certifications, and experience in specialized industries or working in high-cost-of-living areas. Senior or specialized roles may offer higher compensation, often including bonuses and benefits.

Is AI replacing tech support?

AI is increasingly used in tech support to handle routine inquiries and troubleshoot common issues, allowing support engineers to focus on more complex problems. However, human technical support engineers remain essential for personalized assistance, complex diagnostics, and customer relationship management. AI tools complement the role of support engineers but do not fully replace them.

What engineers make $300,000 a year?

Senior engineers in specialized fields such as software engineering, data engineering, or systems engineering can earn $300,000 or more annually, especially with extensive experience, advanced skills, and in high-demand industries. Roles often require advanced certifications, leadership responsibilities, or working in competitive markets with high compensation packages.
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Commission Technical Support Engineer jobs near you
Technical Support Engineer

Technical Support Engineer

NICE

Sandy, UT • Hybrid

Other

Posted 4 days ago

Job description

So, what's the role all about?

 The Associate Technical Support Engineer (TSE) is a frontline support engineer and provides technical assistance to our customers' technical support and IT staff who support our suite of contact center software solutions. Our solutions utilize complex technologies, and the associated issues require deep technical knowledge and excellent problem-solving skills to resolve. 
How will you make an impact?  

 Develop subject matter expertise in our core technologies, and at least one other technology specialty 
 Provide technical support to customers via phone, online, chat, and email 
 Demonstrate professional, assertive, articulate, and friendly verbal and written communication in all aspects of your work while building confidence among all customers and stakeholders 
 Ability to actively listen, ask relevant questions and challenge customers appropriately 
 Maintain ownership and communication responsibility for each assigned incident from initial report through resolution, even when others are engaged to achieve resolution 
 Provide timely, articulate, effective and substantive updates via our incident management system, ensuring that all details of case work are captured into case notes for each incident. Ensure that these details are given to the customer in regular cadence throughout the resolution process 
 Reach agreement with the customer on the severity and priority of each issue, ensuring that it is properly set in the case throughout the resolution process 
 Ensure that each case that you own is progressing according to the response and resolution targets as specified in our Service Level Agreements (SLA) 
 Other duties as assigned

 
Have you got what it takes? 

 Associate degree or currently working towards a bachelor's degree in Computer Science, Business Information Systems, Networking or similar field, or equivalent work experience required. 
 2+ years' work experience in a technical support capacity supporting Internet Service Providers, networks, and/or Business Software 
 2+ years' experience working with and knowledge in at least one of these technologies: Contact center software, Telecommunications, Computer Networking, Programming and Integrations. Specific technologies include but are not limited to: 
 ACD/IVR, Workforce Management, Screen Recording, Analytics, Quality Management, Reporting, Outbound Dialer, etc. 
 SONUS, WebRTC, SIP, LCR, VBR, PSTN, VoIP, Dedicated circuits (T1, DS3, MPLS, etc.), Dialer best practices, PBX, Carrier interactions, OC-X, 1+ and toll-free services 
 Ethernet hardware, load balancers, proxies, firewalls routers, gateways. Protocols including but not limited to TCP/IP, HTTP, HTTPS, FTP, SFTP, RTP, VPNs, DNS, SMTP, UDP, TCP, IP, and ARP 
 Relational Databases such as MSSQL, Oracle, MySQL, MariaDB. REST API's, SOAP API's, Scripting Logic Development, Log based fault isolation, 
 C based languages, XML, JSON, etc. Browser software including IE, Chrome and developer tools 
 CRM software such as Salesforce 
 Strong technical, analytical and problem-solving skills for diverse issues in high-pressure, complex, multi-platform/system/vendor environments 
 Understanding of networking technologies and telecommunications architecture (PBX, Carriers, VoIP, SIP, IP Routing) 

 
 What's in it for you?

Join an ever-growing, market-disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

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