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Assistant Technical Support Engineer Jobs in Utah

Novarad

Technical Support Engineer #3

Provo, UT · On-site

... • Assist with onboarding and technical development of new engineers. • Help coordinate workload balancing, scheduling, and on-call coverage in partnership with Support leadership. • Lead by ...

LVT

Technical Support Engineer III

American Fork, UT

As a Technical Support Engineer III, you'll own the escalations no one else could crack, working across cellular connectivity, networking, and Linux systems to restore uptime and find true root cause.

LVT

Technical Support Engineer III

American Fork, UT · On-site

As a Technical Support Engineer III, you'll own the escalations no one else could crack, working across cellular connectivity, networking, and Linux systems to restore uptime and find true root cause.

LVT

Technical Support Engineer III

American Fork, UT

As a Technical Support Engineer III, you'll own the escalations no one else could crack, working across cellular connectivity, networking, and Linux systems to restore uptime and find true root cause.

Packsize

Engineer, Technical Support

Salt Lake City, UT · On-site

$30/hr

Technical Support Engineer - Onsite Onsite in either our Louisville, KY or Salt Lake City, UT office About Packsize Packsize is redefining the way businesses and their customers use and experience ...

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Assistant Technical Support Engineer information

What is the difference between Assistant Technical Support Engineer vs Technical Support Engineer?

AspectAssistant Technical Support EngineerTechnical Support Engineer
Required CredentialsAssociate degree or equivalent, certifications like CompTIA A+Bachelor's degree often preferred, relevant certifications
Work EnvironmentEntry-level support, supervised tasks, team-basedMore independent troubleshooting, client interaction
Employer & Industry UsageIT service providers, tech companies, hardware vendorsSimilar industries, often with more complex issues

The Assistant Technical Support Engineer typically handles basic support tasks under supervision, focusing on learning and assisting. In contrast, the Technical Support Engineer manages more complex issues independently, providing advanced solutions. Both roles are essential in tech support teams, with the assistant role serving as a stepping stone to the more experienced technical support engineer position.

How much is the salary of an assistant technical support engineer?

The salary of an assistant technical support engineer typically ranges from $40,000 to $60,000 annually, depending on experience, location, and the industry. Entry-level positions may start lower, while those with certifications or specialized skills can earn higher wages.

What does an assistant technical support engineer do?

An assistant technical support engineer provides technical assistance to customers or internal teams by troubleshooting hardware, software, and network issues. They often use diagnostic tools, document problems, and escalate complex cases to senior engineers, supporting the overall technical operations and gaining experience in IT support environments.

What are the most commonly searched types of Technical Support Engineer jobs in Utah?

The most popular types of Technical Support Engineer jobs in Utah are:

What cities in Utah are hiring for Assistant Technical Support Engineer jobs?

Cities in Utah with the most Assistant Technical Support Engineer job openings:

Assistant Technical Support Engineer jobs near you

Technical Support Engineer

Campbell Scientific, Inc.

Logan, UT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Technical Support Engineer
Client Services, Technical Support
1 regular full-time position, located in Logan, UT
Closing Date: End of Day, September 7, 2026
Our operations and client services departments are key to the success of our business, and the success of our customers. These departments work together to ensure our customers receive high quality products and customer service. Our teams focus on building, testing, and repairing products, building and integrating larger scale solutions, and providing both on-site and remote technical support to our customers. We are looking for a Technical Support Engineer to join us in our pursuit to provide our customers with the highest quality products and world-class support.
We Are Campbell Scientific
We work to make a difference and help those working to advance science and technology for the benefit of humankind. Through our advanced measurement systems, our goal is to provide key insights to people using science and technology to solve massive global challenges including severe weather, climate change, limited natural resources, sustainable food production, energy production and distribution, and infrastructure safety.
What's in it For You?
  • A premium benefits package. We have competitive Paid Time Off; Medical, Dental, Vision, and Hearing Insurance with no premiums based on Full Time 40-hour weeks; Long-Term and Short-Term Disability; AD&D; 401(k) and a Profit-Sharing Plan; and Gym Memberships.
  • Industry competitive salaries.
  • A great work culture where we work hard and make the time to enjoy both our work and the people around us.
  • Challenging and engaging work that makes a difference on a global scale.

What You'll Work On
As a Technical Support Engineer, you will be part of a team assisting scientists and researchers across the globe who use Campbell Scientific's measurement & control instrumentation. Your day-to-day interactions with our clients will include phone calls, emails, and video calls. You will be responsible for independently solving tier 1 and tier 2 technical support cases. Your skills in asking the right questions to determine the nature of the problem, coupled with the ability to solve complex instrumentation and telecommunications problems will be critical to your success in this position. If you have a passion for science and a desire to help others who share that passion, seek continual learning, and enjoy a challenging and fast-paced environment, you will find this position personally rewarding and fulfilling.
You'll Support Your Team by Performing the Following Key Tasks
  • Create and maintain a strong culture in accordance with Campbell Scientific's core ARCTIC values -- Accountable, Respectful, Client-Centric, Team-Oriented, Innovative, Continually Improving.
  • Provide customer technical support via phone, web, and email.
  • Enter support cases into Customer Relationship Management CRM system.
  • Troubleshoot product and equipment via multi-meter, oscilloscope, computer transparent mode, watching and evaluating data packets, etc.
  • Program dataloggers for measurement, control, and communication.
  • Coordinate with equipment calibration and repair services.
  • Test application specific products.
  • Become a subject matter expert on the operation of market-specific measurement systems.
  • Share specialized information with other employees.
  • Collaborate with systems implementation and manufacturing teams on system configurations.
  • Assist with in-person and remote customer training.
  • Provide on-call technical support outside of normal business hours, as required. Pay differential.

What We're Looking For
  • At least one of the following:
    • Minimum 2 years in a CS technical support role.
    • BS degree in science or engineering.
  • 3-5 years supporting scientific instrumentation.
  • Experience providing customer support for a technical product (software and/or hardware).
  • Someone who can read and understand technical manuals for scientific equipment.
  • Proficiency with computers and associated office-specific software including word processing, spreadsheets, presentations, email, and the Internet.
  • Excellent written and oral communication and presentation skills in the English language.
  • Problem solving and customer service skills.
  • Knowledge, application, and use of sensors and related technical products used for measuring environmental phenomena including temperature, wind speed, wind direction, barometric pressure, solar radiation, soil volumetric water content, water level, precipitation, etc.
  • Familiarity with different sensor output types, including voltage, bridge (resistor) type, current, RS-232 serial, SDI-12, and pulse, preferred.
  • Familiarity with the CRBasic programming language, preferred.
  • Ability to read and interpret data (in different formats such as binary and hexadecimal) on different computer communication ports (com ports, IP Ports, etc.), preferred.
  • Basic understanding of telecommunications equipment preferred.
  • Enough knowledge of electronics and electrical systems to help customers understand electronic measurement principles to make reliable measurements and to find and resolve measurement related issues, preferred.
  • One or more years' experience using and supporting measurement systems and environmental related sensors, preferred.
  • An interest in the natural processes of the environment, preferred.

Work Environment
This is an office environment where 90% or more of the time will be spent on a personal computer assisting customers via multiple communication systems including email and telephone. Periodic travel may be required.
Physical Requirements
Sitting for extended periods. Standing, bending, and twisting consistent with normal business operations in an office setting. Use of desktop PC for extended periods during a standard workday.
Want to know more about Campbell Scientific, the culture, and more? Use the following YouTube link: https://www.youtube.com/watch?v=1hiH_2Mrkmo
Want to see what other opportunities there are to join our team? Visit CampbellSci.com/open-positions
The above statements describe the general nature and level of work being performed in this job function. This is not intended to be an exhaustive list of all duties and indeed additional responsibilities may be assigned.
Campbell Scientific is an EQUAL OPPORTUNITY EMPLOYER.

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