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Assistant Technical Support Engineer Jobs in Draper, UT

Podium

Technical Support Engineer

Lehi, UT · On-site

The Technical Support Engineer is a critically important role for Podium as we continually develop products and scale our customer service offerings. Sitting within our engineering department, your ...

Podium

Technical Support Engineer

Lehi, UT · On-site

The Technical Support Engineer is a critically important role for Podium as we continually develop products and scale our customer service offerings. Sitting within our engineering department, your ...

Podium

Technical Support Engineer

Lehi, UT · On-site

The Technical Support Engineer is a critically important role for Podium as we continually develop products and scale our customer service offerings. Sitting within our engineering department, your ...

Socket.dev

Technical Support Engineer

Lehi, UT · On-site

The Technical Support Engineer is a critically important role for Podium as we continually develop products and scale our customer service offerings. Sitting within our engineering department, your ...

Novarad

Technical Support Engineer

Provo, UT · On-site

As a Technical Support Engineer Level 1, you will use your Network and Systems Administration knowledge to provide customer support to Novarad customers. You and your team will work together to ...

New

Dematic

Technical Support Engineer

Salt Lake City, UT · On-site

This role is focused on software technical support, helping customers resolve application and ... Document and track customer issues and problems. * Assist in the creation of support documentation ...

New

Jobless

Technical Support Engineer

Salt Lake City, UT · On-site

Experlogix is seeking a Technical Support Engineer II with strong technical aptitude and a passion for solving challenging software problems. The ideal candidate enjoys understanding how software ...

Novarad Corporation

Be Seen First

Technical Support Engineer III

Provo, UT · On-site

... · Assist with onboarding and technical development of new engineers. · Help coordinate workload balancing, scheduling, and on-call coverage in partnership with Support leadership. · Lead by ...

Novarad

Technical Support Engineer #3

Provo, UT · On-site

... • Assist with onboarding and technical development of new engineers. • Help coordinate workload balancing, scheduling, and on-call coverage in partnership with Support leadership. • Lead by ...

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Assistant Technical Support Engineer information

See Draper, UT salary details

$14

$22

$45

How much do assistant technical support engineer jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for assistant technical support engineer in Draper, UT is $22.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $25.62 per hour, depending on experience, location, and employer.

What is the difference between Assistant Technical Support Engineer vs Technical Support Engineer?

AspectAssistant Technical Support EngineerTechnical Support Engineer
Required CredentialsAssociate degree or equivalent, certifications like CompTIA A+Bachelor's degree often preferred, relevant certifications
Work EnvironmentEntry-level support, supervised tasks, team-basedMore independent troubleshooting, client interaction
Employer & Industry UsageIT service providers, tech companies, hardware vendorsSimilar industries, often with more complex issues

The Assistant Technical Support Engineer typically handles basic support tasks under supervision, focusing on learning and assisting. In contrast, the Technical Support Engineer manages more complex issues independently, providing advanced solutions. Both roles are essential in tech support teams, with the assistant role serving as a stepping stone to the more experienced technical support engineer position.

How much is the salary of an assistant technical support engineer?

The salary of an assistant technical support engineer typically ranges from $40,000 to $60,000 annually, depending on experience, location, and the industry. Entry-level positions may start lower, while those with certifications or specialized skills can earn higher wages.

What does an assistant technical support engineer do?

An assistant technical support engineer provides technical assistance to customers or internal teams by troubleshooting hardware, software, and network issues. They often use diagnostic tools, document problems, and escalate complex cases to senior engineers, supporting the overall technical operations and gaining experience in IT support environments.
Assistant Technical Support Engineer jobs near you

Technical Support Engineer

Lehi, UT • On-site

Podium
Software Development • 1 - 10 employees
Learn more about Podiumexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Podium is seeking the next candidate to join our amazing Technical Support Engineer team. The Technical Support Engineer is a critically important role for Podium as we continually develop products and scale our customer service offerings. Sitting within our engineering department, your primary responsibilities are to own specific products from a technical perspective, troubleshoot, identify, and resolve issues by pushing bug fixes, and effectively reporting feedback and feature requests to the product team - the true 360-degree company expert in the given product(s).

You will work closely with cross-functional teams such as Product, Support, Customer Success, Onboarding, and other engineers to ensure we provide the highest level of service and resolution to our customers, aligned with the goals of being the overall Voice of the Customer at the company, optimizing processes, maximizing net retention, and fixing bugs.

The ideal candidate thrives on helping local businesses solve their problems, drives innovation, and is confident in ambiguity. While this role is not purely customer-facing in nature, you will be involved in escalations and resolution, and will join customer meetings when appropriate. Technical Support Engineers will report directly to the Technical Support Manager.

What You Will Do:

  • Troubleshoot, document & resolve bugs by using AI to create and merge PRs
  • Serve as a point of escalation, vetting the legitimacy of product-related issues from our customers
  • Develop a system for feedback loops in close collaboration with the Product team
  • Create internal documentation of our products and processes
  • Maintain open communication channels within the broader Customer Success department and Product teams
  • Serve as the Voice of the Customer, socializing organized qualitative and quantitative data to cross-functional partners to improve our products
  • Work cross-functionally with Podium teams on various ad-hoc initiatives to enhance the customer experience
  • Resolve escalated cases promptly while holding Product, Engineering and yourself accountable to established Service Level Agreements

What You Should Have:

  • A customer-first mindset with strong empathy and ownership
  • 1-3 years of experience in technical or product support roles
  • Ability to drive innovation, improve processes, and thrive in an unstructured or rapidly changing environment
  • An AI power user, you are comfortable working with multiple agents at once and are excited for AI's future
  • Familiarity with modern web technologies (APIs, web services, JSON), and comfort with scripting or debugging tools.
  • Strong analytical and data-driven problem-solving skills
  • Experience managing and triaging customer issues, feature requests, or product-related escalations
  • Proactive approach to identifying gaps, proposing solutions, and improving team workflows

Benefits:

  • Open and transparent culture 
  • Life insurance, long and short-term disability coverage
  • Paid parental leave
  • Fertility benefits
  • Generous vacation time, plus three 4-day summer holiday weekends
  • Excellent medical, dental, and vision benefits
  • 401k Plan
  • Bi-annual swag drops with cool Podium gear and apparel 
  • A stellar HQ (Utah) gym with local professional coaches and classes offered
  • Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.

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