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Commission Technical Support Engineer Jobs in Utah

Brady

Technical Support Manager

Salt Lake City, UT · On-site

Process Engineering & Documentation * Write the Playbook: Design, document, and publish comprehensive SOPs for the technical support desk and printer repair depot. * Streamline Workflows: Identify ...

Canopy

Technical Support Specialist

Draper, UT · On-site

Technical Support Specialist Canopy, Draper, UT About Us Canopy is a fast-growing SaaS company in ... Provide analysis on trending or recurring issues to Product and Engineering teams to drive ongoing ...

Anrok, Inc

Technical Support Specialist

Salt Lake City, UT · On-site

$80K - $100K/yr

Work closely with the Technical Solutions Engineering team to expand the resolution rate of Technical Support * Develop and improve technical support documentation both internally and in our help ...

Canopy

Technical Support Specialist

Draper, UT · On-site

Technical Support Specialist Canopy, Draper, UT About Us Canopy is a fast-growing SaaS company in ... Provide analysis on trending or recurring issues to Product and Engineering teams to drive ongoing ...

Canopy

Technical Support Specialist

Draper, UT

Technical Support Specialist Canopy, Draper, UT About Us Canopy is a fast-growing SaaS company in ... Provide analysis on trending or recurring issues to Product and Engineering teams to drive ongoing ...

Canopy

Technical Support Specialist

Draper, UT · On-site

Technical Support Specialist Canopy, Draper, UT About Us Canopy is a fast-growing SaaS company in ... Provide analysis on trending or recurring issues to Product and Engineering teams to drive ongoing ...

Flex Dental

Technical Support Manager

Provo, UT · On-site

Partner with Product, Engineering, Sales, Customer Success, and Implementation to communicate ... JOB QUALIFICATIONS * 3+ years of leadership experience in Customer Support/Technical Support

VAST Data

Customer Support Engineer

Lehi, UT · On-site

Summary As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a ...

Biolite

Technical Support Specialist I

Midvale, UT · On-site

$20 - $23/hr

Technical Support Specialist I Hours: Full-time, 7:00 AM - 4:00 PM MST Location: Midvale, UT (On ... Partner with Engineering, Quality, Warehouse, and Operations to resolve complex technical issues ...

Navitas Semiconductor

Provide both frontline and escalated technical support, handling the full range of incidents and ... engineering, or a similar discipline * 5+ years of experience in an IT Help Desk position

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All JobsTechnical Support Engineer JobsCommission Technical Support Engineer JobsCommission Technical Support Engineer Jobs in Utah

Commission Technical Support Engineer information

How much is the salary of a Commission Technical Support Engineer?

The salary of a Commission Technical Support Engineer typically ranges from $50,000 to $80,000 annually, depending on experience, location, and company size. Entry-level positions may start lower, while experienced engineers with specialized skills can earn higher compensation, often supplemented with benefits and bonuses.

What are the most commonly searched types of Technical Support Engineer jobs in Utah?

The most popular types of Technical Support Engineer jobs in Utah are:

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For Commission Technical Support Engineer jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Commission Technical Support Engineer jobs in Utah look for?

The top searched job categories for Commission Technical Support Engineer jobs in Utah are:

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Cities in Utah with the most Commission Technical Support Engineer job openings:

Commission Technical Support Engineer jobs near you

Technical Support Manager

Brady Corporation

Salt Lake City, UT • On-site

Other

Posted 6 days ago

Brady Corporation rating

9.3

Company rating: 9.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

PDC is seeking a strategic, process-driven Manager of Technical Support & Printer Repair to oversee our hardware and software support operations. In this critical leadership role, you will be the operational engine behind our post-sales success, ensuring that our customers experience minimal downtime and receive exceptional service.
You will manage a hybrid organization, directly leading a team of technical support representatives while also providing mentorship and strategic direction to a Supervisor who oversees our day-to-day tier-one support and printer repair technicians. Beyond people leadership, this role is heavily focused on operational excellence: you will be responsible for designing, writing, and implementing the standard operating procedures (SOPs) that dictate how we troubleshoot software, repair hardware, and deliver seamless service at scale.
Team Leadership & Development
  • Lead a Layered Organization: Directly manage a team of Technical Support Representatives while mentoring and guiding a Support & Repair Supervisor.
  • Coach & Develop: Foster a culture of continuous learning, empathy, and high performance. Guide your Supervisor in effective people management and help individual contributors develop their technical and customer service skills.
  • Invest in people: Hold meaningful 1-on-1s, give constructive feedback, and help team members build clear career development plans.
  • Close the skill gaps: Identify where the organization needs training and organize sessions to level up their technical knowledge and customer service skills.
  • Build the culture: Help recruit, onboard, and set up new hires for long-term success while fostering a collaborative, customer-first environment across all tiers of support.

Process Engineering & Documentation
  • Write the Playbook: Design, document, and publish comprehensive SOPs for the technical support desk and printer repair depot.
  • Streamline Workflows: Identify operational bottlenecks between the support desk and the repair team. Build processes that seamlessly transition a customer from a software troubleshooting call to a hardware repair RMA when necessary.
  • Establish Metrics: Define, track, and optimize Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for ticket resolution times, repair turnaround times, and customer satisfaction.

Technical Support Operations
  • Keep operations smooth: Oversee daily tech support, ensuring customer requests are logged, tracked, and resolved without falling through the cracks.
  • Look past & Reinforce KPIs: Monitor response times and KPI metrics, using them not just as numbers, but as tools to ensure an excellent customer experience.
  • Spot trends and patterns: Review support tickets and customer feedback to catch recurring technical issues and find proactive ways to fix them.
  • Build a technical knowledge base: Make sure troubleshooting procedures, resolutions, and best practices are clearly documented so the team isn't reinventing the wheel.

Escalation & Customer Experience
  • Be the ultimate safety net: Step in as the primary escalation point for critical customer issues involving hardware, software, or workflow disruptions.
  • Communicate with empathy: Translate complex technical realities into clear, reassuring updates for stressed customers during critical escalations.
  • Protect team bandwidth: Balance customer urgency with your team's actual capacity, ensuring tasks are prioritized effectively without burning people out.

Cross-Functional Collaboration
  • Be the "Voice of the Field": Champion the realities of our customers and field teams to Product Management, Engineering, Development, and QA.
  • Bridge the departmental gaps: Advocate for support and field needs in cross-functional meetings to ensure product bugs and technical flaws get prioritized and fixed.
  • Drive long-term product updates: Turn daily field and support insights into actionable feedback for long-term engineering and product improvements.

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