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Technical Support Engineer Jobs in Utah (NOW HIRING)

Podium

Integration Support Engineer

Lehi, UT · On-site

$97K - $131K/yr

The Integration Support Engineer will coordinate integration projects, support clients ... Technical and process issues may arise during the initial integration or as dependent platforms ...

Podium

Integration Support Engineer

Lehi, UT

$97K - $131K/yr

The Integration Support Engineer is a critical player in a program that is key to our long-term ... Technical and process issues may arise during the initial integration or as dependent platforms ...

Podium

Integration Support Engineer

Lehi, UT · On-site

$97K - $131K/yr

The Integration Support Engineer is a critical player in a program that is key to our long-term ... Technical and process issues may arise during the initial integration or as dependent platforms ...

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Technical Support Engineer information

See Utah salary details

$34.1K

$71.9K

$108.8K

How much do technical support engineer jobs pay per year?

As of Jun 13, 2026, the average yearly pay for technical support engineer in Utah is $71,949.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,800.00 and $89,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

What Is a Technical Support Engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
More about Technical Support Engineer jobs
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Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Utah as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $71,949 per year, or $34.6 per hour.
Tier 1 Support Engineer

Tier 1 Support Engineer

3PL Central LLC

American Fork, UT • On-site

$60K/yr

Full-time

Posted 15 days ago

Job description

Extensiv is the fastest-growing SaaS solution in the third-party logistics market. Keeping up with the massive increase in online retail activity from companies like Amazon, Shopify, Target, and the growth in supply chain logistics can be challenging for warehouses. Born within an active 3PL warehouse, Extensiv built the first cloud-based warehouse management platform to better serve customers and increase warehouse efficiencies to grow their businesses. We pride ourselves on understanding and delivering best practices and excellence to 3PLs and their customers.
The Role:
Are you passionate about providing top-notch technical support and ensuring customer satisfaction? We are looking for a Tier 1 Support Engineer to be the first point of contact for our customers, assisting them with inquiries, troubleshooting technical issues, and delivering timely solutions. In this role, you will engage with customers via phone, email, and chat, ensuring a seamless experience while maintaining accurate records and escalating concerns when necessary.
Duties and Responsibilities:
  • Take and respond to customer live queries in a timely and accurate way, via phone, email, and chat
  • Identify customer needs, analyze situations, and formulate timely solutions to their issues to retain customer satisfaction
  • Update internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on all communication platforms to be able to address complaints accordingly
  • Follow up with customers to ensure their technical issues are resolved
  • Escalate customer concerns promptly as the need arises
  • Take notes and file logs on each customer's queries to maintain a record of each call, ensuring all issues and requests are addressed in the long term

Qualifications:
  • At least 1-3 years of relevant experience in Customer Service and Tech Support for eCommerce Accounts (for a seller or sales channel like Amazon, Shopify, Walmart, or eBay)
  • Knows how to read logs, understand query and backend technicalities
  • Familiarity with Order Management Software, Shipment Tracking systems, etc.
  • Experience using help desk software and remote support tools
  • Must have strong problem-solving skills, learning skills, and multitasking skills
  • Solid Customer Service experience (inbound and outbound calls, live chats, and emails)
  • Excellent English communication skills are a must (both oral and written)
  • Experience in taking both inbound and outbound calls, technical support, troubleshooting, and live chats/email support
  • Competency with Microsoft Office is required
  • Willingness to work in our Sandy, UT office on a hybrid schedule
  • Jira/Atlassian/Confluence/Salesforce experience is a bonus

About Us:
We look for team players/authentic people that strive for excellence and aren't afraid to be themselves while they do it - because that's what special teams are made of. If you're ready to make an impact, take on responsibility, and be a part of our team, then apply to join our team. Our promise is to enable and equip you for long term success, all while being surrounded by good people looking to do amazing work.
To create the highest-performing team of professionals, Extensiv focuses on recruiting a dynamic, diverse, and inclusive team that represents our customers and greater communities. To increase diversity, Extensiv's recruiting and hiring efforts focus on attracting individuals that are diverse in thought, experience, age, race, ethnicity, gender identity, sexual orientation, religion or belief, nationality, disability, veteran status, and any other protected status.
Teams at Extensiv are expected to empower, engage, and hold their peers accountable for nurturing an inclusive environment where every individual has an equal opportunity to advance and be fairly compensated for their work.
Extensiv strives to provide competitive market-informed compensation based on a candidate's knowledge, skills, and experience. The salary allotted for this position is $60,000. Exact compensation may vary based on skills, experience, and location.
Extensiv does not accept unsolicited resumes from recruitment agencies or search firms and is not responsible for any fees related to unsolicited resumes.

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