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Technical Support Engineer Jobs in Logan, UT (NOW HIRING)

Juniper Systems

Product Manager I

Logan, UT · On-site

$80K - $90K/yr

This role partners closely with Senior Leadership, other Product Managers, Technical Support, Engineering, Operations, Sales, and Marketing to ensure tablet products meet customer needs, business ...

Northrop Grumman

Aeronautical Engineer - 4

Corinne, UT · On-site

... technical support Drive technical excellence into the L&E teams (by upholding technical standards for project, managing technical risks, supporting cost goals, and ensuring requirements compliance ...

Autonomous Solutions

Field Tester II - Contract

Logan, UT · On-site

$22 - $29/hr

Reproduce reported issues and support engineers with troubleshooting and root cause investigation ... Two to five years of experience in field testing, equipment operation, technical support, vehicle ...

Autoliv United States

Automation Engineer

Tremonton, UT · On-site

... technical support technicians in training, programming, and troubleshooting production and processing equipment • Create Automation Standards applicable to current technological environment • ...

Autoliv United States

Automation Engineer

Tremonton, UT · On-site

... technical support technicians in training, programming, and troubleshooting production and processing equipment • Create Automation Standards applicable to current technological environment • ...

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Technical Support Engineer information

See Logan, UT salary details

$32.3K

$68.2K

$103.1K

How much do technical support engineer jobs pay per year?

As of Sep 9, 2026, the average yearly pay for technical support engineer in Logan, UT is $68,173.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $85,000.00 per year, depending on experience, location, and employer.

What is a technical support engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What does a technical support engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.

What are the key skills and qualifications needed to thrive as a technical support engineer?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a technical support engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.
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Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Logan, UT as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $68,173 per year, or $32.8 per hour.

Technical Support Engineer

Logan, UT • On-site

Campbell Scientific, Inc.
Electrical Equipment, Appliance, and Component Manufacturing • 201 - 500 employees
Learn more about Campbell Scientific, Inc.external

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Technical Support Engineer
Client Services, Technical Support
1 regular full-time position, located in Logan, UT
Closing Date: End of Day, September 7, 2026
Our operations and client services departments are key to the success of our business, and the success of our customers. These departments work together to ensure our customers receive high quality products and customer service. Our teams focus on building, testing, and repairing products, building and integrating larger scale solutions, and providing both on-site and remote technical support to our customers. We are looking for a Technical Support Engineer to join us in our pursuit to provide our customers with the highest quality products and world-class support.
We Are Campbell Scientific
We work to make a difference and help those working to advance science and technology for the benefit of humankind. Through our advanced measurement systems, our goal is to provide key insights to people using science and technology to solve massive global challenges including severe weather, climate change, limited natural resources, sustainable food production, energy production and distribution, and infrastructure safety.
What's in it For You?
  • A premium benefits package. We have competitive Paid Time Off; Medical, Dental, Vision, and Hearing Insurance with no premiums based on Full Time 40-hour weeks; Long-Term and Short-Term Disability; AD&D; 401(k) and a Profit-Sharing Plan; and Gym Memberships.
  • Industry competitive salaries.
  • A great work culture where we work hard and make the time to enjoy both our work and the people around us.
  • Challenging and engaging work that makes a difference on a global scale.

What You'll Work On
As a Technical Support Engineer, you will be part of a team assisting scientists and researchers across the globe who use Campbell Scientific's measurement & control instrumentation. Your day-to-day interactions with our clients will include phone calls, emails, and video calls. You will be responsible for independently solving tier 1 and tier 2 technical support cases. Your skills in asking the right questions to determine the nature of the problem, coupled with the ability to solve complex instrumentation and telecommunications problems will be critical to your success in this position. If you have a passion for science and a desire to help others who share that passion, seek continual learning, and enjoy a challenging and fast-paced environment, you will find this position personally rewarding and fulfilling.
You'll Support Your Team by Performing the Following Key Tasks
  • Create and maintain a strong culture in accordance with Campbell Scientific's core ARCTIC values -- Accountable, Respectful, Client-Centric, Team-Oriented, Innovative, Continually Improving.
  • Provide customer technical support via phone, web, and email.
  • Enter support cases into Customer Relationship Management CRM system.
  • Troubleshoot product and equipment via multi-meter, oscilloscope, computer transparent mode, watching and evaluating data packets, etc.
  • Program dataloggers for measurement, control, and communication.
  • Coordinate with equipment calibration and repair services.
  • Test application specific products.
  • Become a subject matter expert on the operation of market-specific measurement systems.
  • Share specialized information with other employees.
  • Collaborate with systems implementation and manufacturing teams on system configurations.
  • Assist with in-person and remote customer training.
  • Provide on-call technical support outside of normal business hours, as required. Pay differential.

What We're Looking For
  • At least one of the following:
    • Minimum 2 years in a CS technical support role.
    • BS degree in science or engineering.
  • 3-5 years supporting scientific instrumentation.
  • Experience providing customer support for a technical product (software and/or hardware).
  • Someone who can read and understand technical manuals for scientific equipment.
  • Proficiency with computers and associated office-specific software including word processing, spreadsheets, presentations, email, and the Internet.
  • Excellent written and oral communication and presentation skills in the English language.
  • Problem solving and customer service skills.
  • Knowledge, application, and use of sensors and related technical products used for measuring environmental phenomena including temperature, wind speed, wind direction, barometric pressure, solar radiation, soil volumetric water content, water level, precipitation, etc.
  • Familiarity with different sensor output types, including voltage, bridge (resistor) type, current, RS-232 serial, SDI-12, and pulse, preferred.
  • Familiarity with the CRBasic programming language, preferred.
  • Ability to read and interpret data (in different formats such as binary and hexadecimal) on different computer communication ports (com ports, IP Ports, etc.), preferred.
  • Basic understanding of telecommunications equipment preferred.
  • Enough knowledge of electronics and electrical systems to help customers understand electronic measurement principles to make reliable measurements and to find and resolve measurement related issues, preferred.
  • One or more years' experience using and supporting measurement systems and environmental related sensors, preferred.
  • An interest in the natural processes of the environment, preferred.

Work Environment
This is an office environment where 90% or more of the time will be spent on a personal computer assisting customers via multiple communication systems including email and telephone. Periodic travel may be required.
Physical Requirements
Sitting for extended periods. Standing, bending, and twisting consistent with normal business operations in an office setting. Use of desktop PC for extended periods during a standard workday.
Want to know more about Campbell Scientific, the culture, and more? Use the following YouTube link: https://www.youtube.com/watch?v=1hiH_2Mrkmo
Want to see what other opportunities there are to join our team? Visit CampbellSci.com/open-positions
The above statements describe the general nature and level of work being performed in this job function. This is not intended to be an exhaustive list of all duties and indeed additional responsibilities may be assigned.
Campbell Scientific is an EQUAL OPPORTUNITY EMPLOYER.

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