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Technical Support Engineer Jobs in Logan, UT (NOW HIRING)

Autoliv United States

Process Engineer

Corinne, UT

In this role you will be responsible for The Process Engineer provides technical support for powder processing and manufacturing equipment, ensuring safe, efficient, and reliable production ...

Utah State University

Technical Coordinator Sr.

Logan, UT · On-site

$49K/yr

... IT support * Crestron control programming * Experience performing classroom installations and ... Ability to train others, both non-technical end-users and technical staff * Ability to apply common ...

New

American Contract Group

Automation Engineer

Tremonton, UT · On-site

$65K - $88K/yr

... technical support technicians in training, programming, and troubleshooting production and processing equipment • Create Automation Standards applicable to current technological environment • ...

Autoliv United States

Automation Engineer

Tremonton, UT · On-site

... technical support technicians in training, programming, and troubleshooting production and processing equipment • Create Automation Standards applicable to current technological environment • ...

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Showing results 1-20

All JobsTechnical Support Engineer JobsTechnical Support Engineer Jobs in Logan, UT

Technical Support Engineer information

See Logan, UT salary details

$32.3K

$68.2K

$103.1K

How much do technical support engineer jobs pay per year?

As of Jul 27, 2026, the average yearly pay for technical support engineer in Logan, UT is $68,173.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $85,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

What Is a Technical Support Engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
More about Technical Support Engineer jobs
What job categories do people searching Technical Support Engineer jobs in Logan, UT look for? The top searched job categories for Technical Support Engineer jobs in Logan, UT are:
What cities near Logan, UT are hiring for Technical Support Engineer jobs? Cities near Logan, UT with the most Technical Support Engineer job openings:
Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Logan, UT as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $68,173 per year, or $32.8 per hour.
Associate Technical Product Manager

Associate Technical Product Manager

Juniper Systems

Logan, UT

$143K - $166K/yr

Full-time

Posted 7 days ago

Job description

Associate Technical Product Manager
Location: Logan, UT
Job Summary:
The Associate Technical Product Manager (APM) assists with the development, technical support and lifecycle management of rugged computers and associated accessories across targeted markets. This role partners closely with Senior Leadership, Product Managers, Technical Support, Engineering, Operations, Sales, and Marketing to ensure tablet products meet customer needs, business goals, and quality standards.
The APM is responsible for executing product initiatives, managing requirements, analyzing customer and market data, and helping drive successful product launches and sustaining activities.
Key responsibilities include:
  • Manage the product life cycle, plan strategically about the product positioning, roadmap, and future market expansion as well as execute tactical activities related to product development and sales, such as product accessories, packaging, branding, etc.
  • Gather and analyze customer feedback, usage data, and support trends
  • Conduct competitive analysis on tablet hardware, ecosystems, and accessories
  • Participate in customer interviews, field visits, and usability testing
  • Help identify unmet customer needs and emerging market opportunities
  • Assist in scope definition, trade‑off analysis, and feature prioritization
  • Gain a deep understanding of your assigned market segments.
  • Support creation of product messaging, positioning, and internal training materials
  • Identify and prioritize critical customer needs for current and future products, using industry experience
  • In collaboration with internal and external resources assist with generating compelling market requirements documents (MRD) for new product development.
  • Perform market research and competitive analysis, identify our competitive advantage and key differentiators, and then work with marketing to successfully position and message the product to the market.
  • Work with the project manager and project engineer to validate and revise the MRD and provide input and approval of the product technical specification (PTS).
  • Participate in product design reviews and project phase signoffs, giving approval to proceed when appropriate.
  • Responsible for generating the Product Validation Test (PVT) that evaluates how well the product satisfies critical customer needs identified in the MRD.
Works with the Sales amp; Marketing team to develop and implement a company-wide go-to-market plan, working with all areas of the company to execute that plan and help them understand the product positioning, key benefits, and target customer.
Qualified candidates should have:
  • A bachelor’s degree in business, engineering, computer science or a related technical field or 4+ years of experience in a technical field or as a product manager managing technical products.
  • Basic computer skills required including knowledge of MS Word, Excel, PowerPoint, and an ability to interact with MRP and CRM systems.
  • Experience in the rugged mobile computing and/or field data collection industry and a unique blend of business and technical savvy is strongly desired.
  • A general understanding of computer hardware architecture and functionality
  • Experience with the latest product management and product development methodologies is also strongly desired.
  • Experience with tablet computers, mobile devices, or hardware products
  • Understanding of Windows, Android, or embedded systems
  • Understanding of hardware concepts such as displays, batteries, CPUs, connectivity, and accessories
  • Exceptional written and verbal communication skills to effectively communicate with many different audiences (customers, sales and marketing team, engineering, management, etc.).
  • A high level of creativity to regularly generate innovative solutions to market problems.
Working Hours and Conditions:
This job requires a minimum of 40 hours per week, Monday through Friday. May participate in the 9/80 work schedule, having every other Friday off. Normal time off is given for holidays. Weekend work may be required due to traveling and/or tradeshows, and work-required travel is usually less than 40 nights per year. The interactive nature and cross-discipline communications demand of the position will require the position to be located at the head office in Logan, Utah. Must be able to see, speak, type, and sit for extended periods in an office environment.
If you join our team, you will be surrounded by smart, dedicated teammates working to solve interesting challenges. By collaborating with us, you should expect the opportunity for great personal and professional development.
If you, or someone you know, values a beautiful location, great coworkers and an organization that truly cares about its employees, please submit a resume and application.
The above statements describe the general nature and level of work being performed in this job function. This is not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned by Juniper Systems.
Juniper Systems, Inc. is an EQUAL OPPORTUNITY EMPLOYER All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected by law.

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