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Customer Support Engineer Jobs in Utah (NOW HIRING)

VAST Data

Customer Support Engineer

Lehi, UT · On-site +1

Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...

SecurityMetrics

Customer Support Rep

Orem, UT

$14.75 - $19/hr

Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM Customer Support department. We transfer many agents to other departments each year. Come get trained for ...

SecurityMetrics

Customer Support Rep

Orem, UT · On-site

Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM Customer Support department. We transfer many agents to other departments each year. Come get trained for ...

SecurityMetrics

Customer Support Rep

Orem, UT · On-site

$16/hr

Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM Customer Support department. We transfer many agents to other departments each year. Come get trained for ...

SecurityMetrics

Customer Support - French

Orem, UT · On-site

$14.75 - $19/hr

Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM ... As a Customer Support Representative, you will be taking inbound phone calls and making outbound ...

SecurityMetrics

Customer Support Rep

Orem, UT · On-site

$14.75 - $19/hr

Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM Customer Support department. We transfer many agents to other departments each year. Come get trained for ...

SecurityMetrics

Customer Support - French

Orem, UT · On-site

$14 - $18/hr

Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM ... As a Customer Support Representative, you will be taking inbound phone calls and making outbound ...

Outcode Software

Yardi Support Engineer

Draper, UT · On-site

The Support Engineering Lead at Outcode Software plays a critical leadership role in bridging the ... Advanced experience with help desk platforms and CRM tools (JIRA, ServiceNow, Zendesk)

iDrive Logistics

Customer Support Agent

Lehi, UT · On-site

$20/hr

Support the sales team by participating in scheduled virtual meetings with prospective customers to ... You must maintain positive working relationships with colleagues across sales, engineering ...

iDrive Logistics

Customer Support Agent

Lehi, UT · On-site

$20/hr

Support the sales team by participating in scheduled virtual meetings with prospective customers to ... You must maintain positive working relationships with colleagues across sales, engineering ...

Flex Dental

Customer Support Technician

Provo, UT · Remote

$17.25 - $23.50/hr

Ability to work collaboratively with all team members, including: support, trainers, developers ... Technical Support Background (2 years of customer service experience preferred) * Understanding of ...

Flex Dental

Customer Support Technician

Provo, UT · On-site

$17.25 - $23.50/hr

Ability to work collaboratively with all team members, including: support, trainers, developers ... Technical Support Background (2 years of customer service experience preferred) * Understanding of ...

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Customer Support Engineer information

See Utah salary details

$35.5K

$71.5K

$98.8K

How much do customer support engineer jobs pay per year?

As of May 28, 2026, the average yearly pay for customer support engineer in Utah is $71,527.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,700.00 and $81,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Engineer, and why are they important?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What are some common challenges faced by Customer Support Engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

What does a Customer Support Engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.
What are popular job titles related to Customer Support Engineer jobs in Utah? For Customer Support Engineer jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Customer Support Engineer jobs in Utah look for? The top searched job categories for Customer Support Engineer jobs in Utah are:
Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Utah as of May 2026, with employment types broken down into 74% Full Time, 20% Part Time, and 6% Contract. Highlights an 43% Physical, 7% Hybrid, and 50% Remote job distribution, with an average salary of $71,527 per year, or $34.4 per hour.

Customer Support Engineer

Immersive Technologies

Salt Lake City, UT • On-site

Full-time

Posted 5 days ago

Job description

Customer Support Engineer

United States (Field-Based Role)

Mandatory residence: Salt Lake City, Utah or Tucson, Arizona

About the Role

Immersive Technologies, a global leader in simulator-based training solutions for the mining industry, is seeking a Customer Support Engineer to join its technical services team. This role is ideal for a hands-on professional with strong technical capabilities, a customer-focused mindset, and the ability to operate effectively in dynamic field environments.

Role Purpose

The Customer Support Engineer is responsible for deploying, maintaining, troubleshooting, and supporting advanced simulator systems, both in-house and at customer sites, while building strong, service-oriented relationships with clients.

Key Responsibilities

- Develop a strong working knowledge of simulator systems (electronics, hardware, software)

- Perform field service activities including installation, commissioning, maintenance, upgrades, training, and emergency support

- Lead on-site service visits ensuring quality, efficiency, and safety

- Diagnose and resolve technical issues, ensuring full ownership until closure

- Document all service activities and customer interactions

- Maintain accurate records of visits, service requests, and communications

- Oversee and execute support agreements to ensure compliance with deliverables

- Manage spare parts inventory and stock control as applicable

Key Challenges

- Achieve a high level of technical proficiency to work independently in the field

- Take full ownership of customer incidents from identification to resolution

- Balance technical execution with strong customer relationship management

Minimum Qualifications (Required)

- Valid driver's license

- Minimum 3 years of experience in a technical role (field service, maintenance, electronics, or automation)

- Willingness and ability to travel frequently

- Strong problem-solving skills and ability to work independently

Preferred Qualifications

- Associate's or Bachelor's degree in Electrical Engineering, Electronics, Mechatronics, Automation, or related field

- Experience in mining, industrial technology, heavy equipment, simulation systems, or technical customer support