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Customer Support Engineer Jobs in Utah (NOW HIRING)

Kiongroup

Software Support Engineer

Salt Lake City, UT · On-site

$65K - $140K/yr

The employee will work closely with customers, first level technicians, and software/technical ... on-site support. Ideal candidates will possess knowledge of multiple programming languages ...

Kiongroup

Software Support Engineer

Salt Lake City, UT · On-site

$65K - $140K/yr

The employee will work closely with customers, first level technicians, and software/technical ... on-site support. Ideal candidates will possess knowledge of multiple programming languages ...

SecurityMetrics

Customer Support Rep

Orem, UT · On-site

$14.75 - $19/hr

Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM Customer Support department. We transfer many agents to other departments each year. Come get trained for ...

SecurityMetrics

Customer Support Rep

Orem, UT · On-site

$16/hr

Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM Customer Support department. We transfer many agents to other departments each year. Come get trained for ...

Pattern

Customer Support Specialist

Lehi, UT

$17 - $22.75/hr

We are looking for a Customer Support Specialist to act as a primary technical support owner on the ... Product & Engineering Partnership * Translate support insights into clear, actionable feedback for ...

SecurityMetrics

Customer Support Rep

Orem, UT · On-site

Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM Customer Support department. We transfer many agents to other departments each year. Come get trained for ...

Pattern

Customer Support Specialist

Lehi, UT · On-site

$17 - $22.75/hr

We are looking for a Customer Support Specialist to act as a primary technical support owner on the ... Product & Engineering Partnership * Translate support insights into clear, actionable feedback for ...

Pattern

Customer Support Specialist

Lehi, UT

$17 - $22.75/hr

We are looking for a Customer Support Specialist to act as a primary technical support owner on the ... Product & Engineering Partnership * Translate support insights into clear, actionable feedback for ...

SecurityMetrics

Customer Support Rep

Orem, UT · On-site

$16 - $400/hr

Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM Customer Support department. We transfer many agents to other departments each year. Come get trained for ...

SecurityMetrics

Customer Support - French

Orem, UT

$14 - $18/hr

Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM ... As a Customer Support Representative, you will be taking inbound phone calls and making outbound ...

SecurityMetrics

Customer Support - French

Orem, UT · On-site

$14 - $18/hr

Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM ... As a Customer Support Representative, you will be taking inbound phone calls and making outbound ...

nCino OpCo

Associate Support Engineer

Lehi, UT · On-site

$20.90 - $32.40/hr

Resolve customer issues using existing resources, like Knowledge Article, on first contact or escalate to Support Engineers. * Assist in providing basic support and troubleshooting for clients ...

New

Teceze Ltd

Desktop Support Engineer

Salt Lake City, UT · On-site

Desktop Support Engineer Location: Salt Lake City, UT / Onsite Employment Type: Full-Time W2 and ... customer service. Key Responsibilities: * Provide Level 1 and Level 2 technical support to end ...

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Customer Support Engineer information

See Utah salary details

$35.5K

$71.5K

$98.8K

How much do customer support engineer jobs pay per year?

As of Jun 27, 2026, the average yearly pay for customer support engineer in Utah is $71,527.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,700.00 and $81,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Customer Support Engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

What engineers make $500,000?

Senior engineers in fields such as software, electrical, or aerospace engineering can earn $500,000 or more annually, especially with extensive experience, specialized skills, and leadership roles. High compensation often includes base salary, bonuses, stock options, or profit sharing, particularly in technology companies or executive positions.

What does a customer service engineer do?

A customer support engineer assists clients by diagnosing and resolving technical issues related to products or services. They often provide technical guidance, troubleshoot problems, and may use tools like ticketing systems or remote access software to ensure customer satisfaction and product functionality.

How much do customer engineers make?

Customer Support Engineers typically earn a median annual salary ranging from $60,000 to $100,000, depending on experience, location, and industry. Salaries can increase with specialized skills, certifications, and years of experience, especially in technical environments requiring troubleshooting and product knowledge.

What are the key skills and qualifications needed to thrive as a Customer Support Engineer, and why are they important?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What is a customer support engineer?

A customer support engineer is a professional who assists clients with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and often use tools like ticketing systems and remote support software to ensure customer satisfaction.

What does a Customer Support Engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.
What are popular job titles related to Customer Support Engineer jobs in Utah? For Customer Support Engineer jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Customer Support Engineer jobs in Utah look for? The top searched job categories for Customer Support Engineer jobs in Utah are:
Customer Support Engineer jobs near you

Customer Support Engineer

Immersive Technologies

Salt Lake City, UT • On-site

Full-time

Posted 6 days ago

Job description

Customer Support Engineer
United States (Field-Based Role)
Mandatory residence: Salt Lake City, Utah or Tucson, Arizona
About the Role
Immersive Technologies, a global leader in simulator-based training solutions for the mining industry, is seeking a Customer Support Engineer to join its technical services team. This role is ideal for a hands-on professional with strong technical capabilities, a customer-focused mindset, and the ability to operate effectively in dynamic field environments.
Role Purpose
The Customer Support Engineer is responsible for deploying, maintaining, troubleshooting, and supporting advanced simulator systems, both in-house and at customer sites, while building strong, service-oriented relationships with clients.
Key Responsibilities
- Develop a strong working knowledge of simulator systems (electronics, hardware, software)
- Perform field service activities including installation, commissioning, maintenance, upgrades, training, and emergency support
- Lead on-site service visits ensuring quality, efficiency, and safety
- Diagnose and resolve technical issues, ensuring full ownership until closure
- Document all service activities and customer interactions
- Maintain accurate records of visits, service requests, and communications
- Oversee and execute support agreements to ensure compliance with deliverables
- Manage spare parts inventory and stock control as applicable
Key Challenges
- Achieve a high level of technical proficiency to work independently in the field
- Take full ownership of customer incidents from identification to resolution
- Balance technical execution with strong customer relationship management
Minimum Qualifications (Required)
- Valid driver's license
- Minimum 3 years of experience in a technical role (field service, maintenance, electronics, or automation)
- Willingness and ability to travel frequently
- Strong problem-solving skills and ability to work independently
Preferred Qualifications
- Associate's or Bachelor's degree in Electrical Engineering, Electronics, Mechatronics, Automation, or related field
- Experience in mining, industrial technology, heavy equipment, simulation systems, or technical customer support

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