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Customer Support Engineer Jobs in Utah (NOW HIRING)

Professional Recruiters

Field Service Technician

Sandy, UT · On-site

$95K - $100K/yr

Customer Support Technician (company title)- North America #7775 Could also be called "Field Service Technician," "Customer Support Engineer," and "Mining Equipment Specialist." Location: Remote ...

Brex

Support Specialist I

Salt Lake City, UT

$21 - $23/hr

What you'll do As Brex Support, we aim to provide the best support on the planet by being ... As you solve problems for our customers, you'll work collaboratively with sales, engineering, and ...

Flex Dental

Technical Support Manager

Provo, UT · On-site

Partner with Product, Engineering, Sales, Customer Success, and Implementation to communicate customer feedback, improve product quality, and support new releases. * Assist with hiring, onboarding ...

Canopy

Technical Support Specialist

South Jordan, UT · On-site

This role blends hands-on troubleshooting for Canopy's complex tax and accounting platform with close collaboration across Customer Support, Support Enablement, Product and Engineering - helping ...

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All JobsCustomer Support Engineer JobsCustomer Support Engineer Jobs in Utah

Customer Support Engineer information

See Utah salary details

$35.5K

$71.5K

$98.8K

How much do customer support engineer jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer support engineer in Utah is $71,527.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,700.00 and $81,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by customer support engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

What are the key skills and qualifications needed to thrive as a customer support engineer?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What is the role of a customer support engineer?

A customer support engineer provides technical assistance to customers by diagnosing and resolving product or service issues. They often work with troubleshooting tools, communicate technical information clearly, and may collaborate with development teams to improve products. Strong problem-solving skills and technical knowledge are essential for this role.

What does a customer support engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.
What are popular job titles related to Customer Support Engineer jobs in Utah? For Customer Support Engineer jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Customer Support Engineer jobs in Utah look for? The top searched job categories for Customer Support Engineer jobs in Utah are:
Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $71,527 per year, or $34.4 per hour.

Field Service Technician

Professional Recruiters

Sandy, UT • On-site

$95K - $100K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 5 days ago

Job description

Customer Support Technician (company title)– North America #7775

Could also be called “Field Service Technician,” “Customer Support Engineer,” and “Mining Equipment Specialist.”

Location: Remote (Utah Travel: 50% across Western North America (primarily air travel)

Join a world leader in mining technology and take your technical expertise on the road—literally. Our client is seeking a Customer Support Technician to serve as the face of the company’s cutting-edge equipment and services for customers across the Western half of North America. This is a high-visibility role that blends technical know-how, customer relationship building, and hands-on problem solving at some of the most advanced mine sites in the industry.

When not traveling, you’ll work from a fully equipped home office, backed by a dedicated support team. On the road, you’ll handle commissioning, maintenance, training, and troubleshooting, ensuring our customers experience the very best in service and reliability.

What You’ll Do

  • Commission & Maintain: Install, service, and monitor specialized mining equipment at customer sites.
  • Troubleshoot & Repair: Diagnose issues, perform repairs, and conduct fault-finding to keep operations running smoothly.
  • Train & Educate: Deliver expert training to mine site personnel on the safe and efficient use of our technology.
  • Inspect & Prevent: Carry out Non-Destructive Testing (NDT) to detect and address potential failures before they happen.
  • Collaborate & Support Sales: Work with the Customer Support Manager to recommend spare parts, assist in sales follow-ups, and ensure timely order completion.
  • Report & Communicate: Capture customer feedback, complete service documentation, and maintain accurate timesheets.

What You Bring

Required:

  • Journeyman-level qualification in Crane Technology, Diesel Mechanics, Electrical, or similar trade.
  • Strong written and verbal communication skills with the ability to work confidently at all organizational levels.
  • Outgoing, customer-focused personality with a proactive approach to building relationships.
  • Excellent organizational skills and attention to detail, especially in documentation.
  • Solid IT skills (Microsoft Office proficiency).
  • Ability to meet all mine site access requirements, including medical clearance.

Preferred:

  • Tertiary qualification in Engineering or related discipline.
  • Experience in the hard rock mining industry (1+ year).
  • Familiarity with mine site operations and grinding mill maintenance (especially relining).
  • Established network within the North American mining sector.

Licenses & Requirements

  • Valid U.S. or Canadian driver’s license with clean driving record.
  • Ability to obtain an unrestricted international driver’s license.
  • Valid passport and ability to travel freely within the U.S., Canada, and Mexico.

Why You’ll Love This Role

  • Work with advanced mining technology in a role that blends technical expertise and customer engagement.
  • Travel to some of the most impressive and challenging mine sites across Western North America.
  • Enjoy the flexibility of working from a home office when not on-site.
  • Competitive compensation, company-provided work truck for non-air travel, and all travel expenses covered.

If you thrive on solving complex technical challenges, enjoy building trusted relationships, and want a role where no two days are the same, this is your chance to take your career to the next level.

Please send a copy of your resume as a PDF or word doc to loralea@professionalrecruiterinc.com
If I can assist you with any of your recruiting efforts please give me a call – 801/327-9990
**I grow my business through referral. If you know someone who would benefit from the way I work then please recommend me, or pass me their contact details and I will be happy to call them.**
Lora Lea Mock

801/327-9990

loralea@professionalrecruiterinc.com

http://www.professionalrecruiterinc.com

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Company Description

This company offers the opportunity to grow rapidly professionally,