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Technical Support Engineer Jobs in Raleigh, NC (NOW HIRING)

NetApp, Inc.

Technical Support Engineer

Morrisville, NC · On-site

Job Summary We are seeking a highly skilled and motivated Technical Support Engineer 2 to join our dynamic support team. In this role, you will be responsible for providing advanced technical support ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Technical Support Engineer ( Bilingual : English / Spanish ) The Technical Support Team is responsible for managing prompt resolution of global customer and partner service requests in a highly ...

Qualys

Technical Support Engineer

Raleigh, NC

Technical Support Engineer ( Bilingual : English / Spanish ) The Technical Support Team is responsible for managing prompt resolution of global customer and partner service requests in a highly ...

NetApp

Technical Support Engineer

Morrisville, NC

Job Summary We are seeking a highly skilled and motivated Technical Support Engineer 2 to join our dynamic support team. In this role, you will be responsible for providing advanced technical support ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Technical Support Engineer ( Bilingual : English / Spanish ) The Technical Support Team is responsible for managing prompt resolution of global customer and partner service requests in a highly ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Qualys, a leading cybersecurity firm, is seeking a Technical Support Engineer for Security Applications to resolve global customer and partner service requests promptly. Collaborate across teams for ...

Qualys

Technical Support Engineer

Raleigh, NC

Qualys, a leading cybersecurity firm, is seeking a Technical Support Engineer for Security Applications to resolve global customer and partner service requests promptly. Collaborate across teams for ...

ServiceTrade

Technical Support Specialist

Durham, NC · On-site

A minimum of 1 year SaaS experience or 2-3 years technical customer support experience. * Excellent ... programming with APIs and an understanding of relational databases. Work Environment: * Hours: 9:00 ...

VAST Data

Customer Support Engineer

Raleigh, NC · On-site

Summary As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a ...

Relay

Technical Support Specialist III

Raleigh, NC · On-site

Collaborate with Customer Success, Product, Engineering, and Operations - serving as a ... experience in technical support, with a demonstrated track record of handling the highest ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Jobs in Raleigh, NC

Technical Support Engineer information

See Raleigh, NC salary details

$33.1K

$69.8K

$105.5K

How much do technical support engineer jobs pay per year?

As of Jul 26, 2026, the average yearly pay for technical support engineer in Raleigh, NC is $69,779.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,200.00 and $87,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

What Is a Technical Support Engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
More about Technical Support Engineer jobs
What are the most commonly searched types of Technical Support Engineer jobs in Raleigh, NC? The most popular types of Technical Support Engineer jobs in Raleigh, NC are:
What are popular job titles related to Technical Support Engineer jobs in Raleigh, NC? For Technical Support Engineer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer jobs in Raleigh, NC look for? The top searched job categories for Technical Support Engineer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Technical Support Engineer jobs? Cities near Raleigh, NC with the most Technical Support Engineer job openings:
Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Raleigh, NC as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $69,779 per year, or $33.5 per hour.
Technical Support Engineer

Technical Support Engineer

NetApp, Inc.

Morrisville, NC • On-site

Full-time

Medical, Life, Retirement, PTO

Posted 11 days ago

NetApp rating

9.4

Company rating: 9.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

2nd of 487 rated business services

Job description

Job Summary
We are seeking a highly skilled and motivated Technical Support Engineer 2 to join our dynamic support team. In this role, you will be responsible for providing advanced technical support to our customers, troubleshooting complex issues, and ensuring high levels of customer satisfaction. You will work closely with cross-functional teams, including engineering, product management, and sales, to resolve technical problems and improve our products and services.
Key Responsibilities:
  • Provide advanced technical support to customers via phone, email, and chat.
  • Troubleshoot and resolve complex technical issues related to software, hardware, and network configurations.
  • Collaborate with engineering and product teams to identify, document, and escalate product bugs and feature requests.
  • Develop and maintain technical documentation, knowledge base articles, and support resources.
  • Conduct training sessions and webinars for customers and internal teams.
  • Assist in the development and implementation of support processes and best practices.
  • Monitor and report on support metrics and customer feedback to drive continuous improvement.

Job Requirements
  • Resolve customer incidents reported via chat, phone, through the NetApp Support Site, or Active IQ with
    customers, partners, and internal field engineers.
  • Read and analyze various system and application logs to determine where an issue is.
  • Research customer issues in a timely manner and follow up directly with customers on recommendations and
    action plans.
  • Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal
    tools, to provide the most effective solutions to customer issues.
  • Provide timely updates to customers on status and progress of cases and properly set expectations.
  • Prioritize and manage several open issues at one time.
  • Participate actively in level 1 Swarming events.
  • Collaborate with other Technical Support Engineers who may need assistance working a case.
  • Achieve KCS Publisher within 12 months of start date.
  • Create, link and/or improve Support Knowledge Base to document issues, errors, and solutions so repeated
    problems can be solved quicker.
  • Ensure issues are documented thoroughly in the Case Management system, clearly citing customer's problem,
    business impact, troubleshooting steps, any steps taken to reproduce the issue, resolution, and any other
    pertinent information.
  • Share best practices with Technical Support Center staff and learn about new technologies and complimentary
    storage applications.
  • Begin to focus on an area of technical specialization and attend classes, complete lab projects, collaborate with
    other Technical Support Engineers on cases that will help cultivate that expertise

Competencies:
  • Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing
    environment.
  • Ability to follow standard process, technical product support principles, and practices, escalating when
    necessary.
  • Follows instruction and process in their approach to problem solving.
  • Good troubleshooting skills

Solid understanding of some of the following protocols and applications:
  • NFS, the Network File System protocol
  • SMB, the Server Message Block protocol
  • SAN connectivity methodologies for storage systems
  • TCP/IP and Networking
  • RAID Levels and fundamentals
  • NetApp Storage System operating systems such as ONTAP
  • NetApp solutions developed around specific applications involving and/or FAS/AFF storage
    systems

Education
A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work
experience.
Compensation:
The target salary range for this position is 79,050 - 117,700 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU's), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

What NetApp employees say

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