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Technical Support Engineer Jobs in Raleigh, NC (NOW HIRING)

Inn-Flow

Application Support Engineer

Raleigh, NC · On-site

About the Role We are seeking an Application Support Engineer with strong SQL Server experience to ... Proven ability to independently resolve complex technical issues * Strong analytical, communication ...

Infosys

Production Support Engineer

Raleigh, NC · On-site

$40.75 - $53.25/hr

... reports, and support due diligence to document infrastructure maturity and improvement ... and develop technical documentation for deployed systems • Align release schedules and ...

Qualys

Technical Escalation Manager

Raleigh, NC

You will work closely with Support, Engineering, Product, and Customer Success teams to manage ... Provide regular technical status updates to customers and internal leadership * Coordinate with ...

Qualys

Technical Escalation Manager

Raleigh, NC · On-site

You will work closely with Support, Engineering, Product, and Customer Success teams to manage ... Provide regular technical status updates to customers and internal leadership * Coordinate with ...

MSCCN

Production Support Engineer - Cary, NC

Cary, NC · On-site

$100K/yr

Partner with engineering and program teams to onboard support for new applications and ensure ... Strong communication skills with the ability to translate technical issues for non-technical ...

KEYENCE

Field Application Engineer

Raleigh, NC · On-site +1

$54K - $81K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begin July 2026 Multiple U.S ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Novartis

Technical Services Engineer

Durham, NC

$98K - $183K/yr

As a Technical Services Engineer at Novartis, you will play a key role in ensuring our facilities ... Support internal and external audits while maintaining inspection-ready engineering systems. * Lead ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Jobs in Raleigh, NC

Technical Support Engineer information

See Raleigh, NC salary details

$36.5K

$76.8K

$116.2K

How much do technical support engineer jobs pay per year?

As of Jul 6, 2026, the average yearly pay for technical support engineer in Raleigh, NC is $76,821.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,400.00 and $95,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

What Is a Technical Support Engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
More about Technical Support Engineer jobs
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Technical Support Engineer jobs near you
Application Support Engineer

Application Support Engineer

Artech Information System LLC

Cary, NC • On-site

Full-time

Posted 27 days ago

Job description

Company Description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

    Good experience in the Pharma Manufacturing domain
    Should have experience working in any of the Manufacturing and engineering systems like SBOL , Delta V, PI or any other Manufacturing applications used in the Pharma labs
    Communicate and coordinate with application users to resolve their application issues and requests
    Should have experience Investigating, debugging and resolving Level 3 or escalated application issues. Coordinate issue resolution and site communications
    Deal with end-users directly, understanding their needs and resolving their issues in manufacturing space
    Proactively identifying issues, independently resolves routine issues, escalates more complex issues as required
    Implement configuration changes, Perform technical tasks software installations, environment refreshes, backups, performance measurement for supported applications in manufacturing space
    Service follow up and resolution of escalated service issues and deficiencies as required.
    Assess the impact of IT monthly maintenance activities and communicate the information to manufacturing application owners
    Co-ordinate in scheduling the planned updates for IT systems in manufacturing space
    Perform system maintenance tasks (e.g., performance monitoring, incident management, metrics, knowledge management documentation)
    Root cause analysis for support issues to determine cause of failures or incidents
    Emergency escalations to appropriate groups to ensure timely resolution of incidents (i.e., escalations to infrastructure teams, Level 3 teams, or vendors)
    Reduce tickets; improve ticket resolution time, and meet SLAs to reduce cost of systems support

Qualifications

Pharma Manufacturing Experience is mandatory

Additional Information
Contact Information:
(973) 507-7572
Krishnaveni.B(at)artechinfo.com
Artech logo

About Artech

Sourced by ZipRecruiter

Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Morristown, NJ, US

Year founded

1992

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