Technical Support Engineer Jobs in Raleigh, NC (NOW HIRING)

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.
Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them.
Become part of Something big with Extreme! As a global networking leader, learn why there's no better time to join the Extreme team.
The Lab Network Engineer Intern will learn routing and switching protocols using Extreme Networks multi-layer Ethernet switches. The LNE will learn how to design, implement, and troubleshoot networks working in the Services Lab Operations team. Candidates should have Windows and Linux experience, basic networking knowledge, excellent communication skills, and a passion to learn technology.
The Lab Network Engineer will work in the Services Lab Operations team in Morrisville, North Carolina. They will interface directly with the lab manager on a regular basis to:
Learn Extreme Networks products, routing & switching protocols, and lab operations
Setup networking equipment for Technical Support Engineers (TSEs) to use for customer support
Partner with TSEs to help replicate customers' network issues (software, hardware, configuration)
Assist with lab operations (racking, cabling, troubleshooting, managing equipment, etc.)
Prepare to become a Technical Support Engineer, Network Engineer, or a related position
Success for this position is based on the following:
Demonstrating technical aptitude, critical thinking, and communication skills to solve problems
Passing certifications & internal training on products & network protocols
Adhering to Service Level Agreements (SLAs) for lab setups and replications
Accurately documenting work activities in a clear and concise manner
Improving lab operations and processes on an ongoing basis
Training various lab users on systems and processes
Candidate Requirements:
Required Knowledge, Skills and Abilities
Passion and aptitude for learning technology and solving problems
Strong written and verbal communication skills
Basic networking knowledge including Ethernet, TCP/IP, OSI model, routing and switching
Experience in a service-oriented position
Can work independently with minimal guidance as well as collaboratively with other team members
Excellent organization and time management skills
Preferred Skills
Experience working with routers and switches in a lab environment or technical support position
Knowledge of servers and virtualization (VMware, Linux, Microsoft)
Knowledge of scripting language(s)
Background Experiences
Pursuing a Bachelor's degree in a computer or networking related field
Customer service experience, preferably in technical support
Setting up and managing home networks (wired and wireless)
Pursuing industry standard certifications
Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook.
We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on "protected categories," Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.