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Technical Support Engineer Jobs in Raleigh, NC (NOW HIRING)

Town of Carrboro, NC

IT Support Engineer I

Carrboro, NC · On-site +1

$62K - $76K/yr

The Support Engineer 1 position performs intermediate professional and technical work and assists with technology implementations. The position maintains a varied workload that requires frequent ...

Litera

Manager, Technical Support

Raleigh, NC

... technical support roles describe as merging strategic leadership with daily team management. Key ... Create strong alignment with other teams (Engineering, Product, QA) to manage escalations or ...

VAST Data

Customer Support Engineer

Dallas, TX · On-site +1

Summary As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a ...

Bell and Howell

IT Desktop Support Engineer

Durham, NC · On-site

The IT Desktop Support Engineer provides first-line technical support to end users for hardware, software, and basic network issues. This role focuses on troubleshooting, resolving common technical ...

ServiceTrade

Technical Support Specialist

Durham, NC · On-site

A minimum of 1 year SaaS experience or 2-3 years technical customer support experience. * Excellent ... programming with APIs and an understanding of relational databases. Work Environment: * Hours: 9:00 ...

Nutanix

Designated Support Engineer

Durham, NC · On-site

Your Role • Technical Expertise & Customer Advocacy o Work directly with enterprise customers to ... junior support engineers and contribute to team skill development. o Stay current with industry ...

Itron, Inc.

L3 Application Support Engineer

Raleigh, NC · On-site

As an L3 Application Support Engineer, you will play a critical role in ensuring the reliability ... You will serve as a technical escalation point, mentor peers, and collaborate closely with cross ...

Relay

Technical Support Specialist III

Raleigh, NC · On-site

Collaborate with Customer Success, Product, Engineering, and Operations - serving as a ... experience in technical support, with a demonstrated track record of handling the highest ...

Relay

Technical Support Specialist III

Raleigh, NC · On-site

Collaborate with Customer Success, Product, Engineering, and Operations - serving as a ... experience in technical support, with a demonstrated track record of handling the highest ...

Honeywell

Software Support Engineer

Raleigh, NC · On-site

Technical customer support via web portal, phone, and email * * Diagnose complex software, hardware ... Work with Engineering to seek out problems, drive solutions, and improvements back into products

Honeywell

Software Support Engineer

Raleigh, NC · On-site

Technical customer support via web portal, phone, and email * * Diagnose complex software, hardware ... Work with Engineering to seek out problems, drive solutions, and improvements back into products

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Technical Support Engineer information

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$36.5K

$76.8K

$116.2K

How much do technical support engineer jobs pay per year?

As of Jun 11, 2026, the average yearly pay for technical support engineer in Raleigh, NC is $76,821.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,400.00 and $95,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

What Is a Technical Support Engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
More about Technical Support Engineer jobs
What are the most commonly searched types of Technical Support Engineer jobs in Raleigh, NC? The most popular types of Technical Support Engineer jobs in Raleigh, NC are:
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What cities near Raleigh, NC are hiring for Technical Support Engineer jobs? Cities near Raleigh, NC with the most Technical Support Engineer job openings:
Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Raleigh, NC as of June 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $76,821 per year, or $36.9 per hour.
Technical Support & Solutions Manager

Technical Support & Solutions Manager

Itron, Inc.

Raleigh, NC • On-site, Remote

Full-time

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Itron rating

6.2

Company rating: 6.2 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

122nd of 139 rated electronics manufacturers

Job description

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.
Itron is seeking a Technical Support & Solutions Manager to build, lead, and elevate our enterprise support function for critical infrastructure customers. In this high-impact role, you will design and operationalize scalable support processes that deliver an exceptional customer experience, strengthen product feedback loops, and ensure responsive and reliable support for our utility clients.
You will serve as the operational owner of technical support, collaborating closely with Engineering, Customer Success, and global support teams to drive timely issue resolution, transparent communication, and continuous solution improvement. This role also provides technical advisory support on active deployments, acting as a consultative escalation point-not an implementation owner.
This position is ideal for an accountable, innovative, and customer-centric leader who thrives in a collaborative and agile environment and is energized by building operational maturity as our enterprise SaaS business scales.
Duties & Responsibilities
Support Process Ownership
  • Design, implement, and continuously improve scalable enterprise support processes aligned with Itron's customer-first values.
  • Define SLAs, severity classifications, escalation paths, and communication frameworks.
  • Oversee ticket triage, prioritization, queue health, and resolution tracking to ensure consistent and accountable execution.
  • Ensure clear, professional, and authentic communication with customers throughout the ticket lifecycle.
  • Drive root cause analysis and partner with Engineering to eliminate recurring issues and elevate product quality.
  • Build and maintain a comprehensive knowledge base and support documentation to improve agility and self-service.
  • Develop dashboards, operational metrics, and executive-level reporting that offer transparent insights for internal and customer stakeholders.
Customer Experience & Escalation Management
  • Serve as the escalation point for high-severity issues requiring technical, operational, or cross-functional intervention.
  • Uphold enterprise-grade responsiveness and problem-solving to maintain customer trust in critical infrastructure environments.
  • Identify recurring friction points and lead collaborative, cross-functional initiatives to resolve them.
  • Represent customer support themes and insights within product, engineering, and solution-planning forums.
Technical Advisory Support
  • Provide technical consultation during implementations, supporting architecture, integration, and configuration best practices.
  • Assist with troubleshooting during early deployments to ensure smooth transitions to steady-state operations.
  • Act as a subject-matter expert for complex customer scenarios requiring advanced problem diagnosis or systems understanding.
  • Partner with Engineering to improve production observability, monitoring, alerting, and diagnostic workflows to enable faster issue detection, triage, and root cause identification
  • Lead technical incident triage and coordinate cross-functional root cause analysis (RCA) efforts for complex production issues, including identification of systemic corrective and preventative actions
Steady-State Solution Support Ownership
  • Own ongoing support for customer-specific configurations, integrations, environments, and deployed solutions.
  • Ensure seamless transition from implementation to long-term support with high-quality documentation and knowledge handoff.
  • Monitor recurring issues and proactively recommend improvements to enhance solution stability and customer value.
  • Serve as a long-term technical support point of contact for enterprise customers.
Team Leadership & Global Operations
  • Manage and develop India-based support representatives, fostering an accountable, collaborative, and growth-oriented culture.
  • Set clear expectations for performance, quality, SLAs, and customer communication.
  • Provide coaching, continuous feedback, and career development opportunities.
  • Partner with Engineering leadership to maintain effective escalation workflows and operational alignment.
  • Build a scalable global support coverage model that meets the needs of a growing enterprise customer base.
  • Participate in hiring as support volume and team capacity expand.
Note: This role does not own implementation, delivery, or project management.
Required Skills & Experience
  • 7+ years of experience in enterprise SaaS technical support, support operations, or customer technical operations.
  • Proven experience supporting large enterprise customers with complex operational and stakeholder environments.
  • Strong expertise with support tooling such as Jira Service Management, Zendesk, ServiceNow, or similar.
  • Demonstrated ability to partner effectively with Engineering on triage, debugging, prioritization, and defect management.
  • Experience defining, maturing, and scaling support processes within a growing organization.
  • Strong written and verbal communication skills with a customer-centric, transparent, and solution-oriented approach.
  • Ability to work authentically, collaboratively, and with high accountability in a fast-moving environment.
Preferred Skills & Experience
  • Experience supporting utility, industrial, or regulated infrastructure customers.
  • Background in technical architecture, solutions engineering, or implementation support.
  • Knowledge of cloud platforms, APIs, integrations, and modern enterprise technology stacks.
  • Experience supporting mobile and web applications in field or distributed operational environments.
Why This Role Matters
Our customers operate critical infrastructure where reliability, responsiveness, and clarity are essential. Exceptional support directly strengthens customer trust, renewal outcomes, and solution performance. This role will establish the global support foundation needed as we scale from 6 to 10-12 enterprise customers over the next 18 months-ensuring Itron continues to deliver innovative, customer-centric, and operationally excellent solutions in the utility and energy sector.
Pay Transparency Info:
The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience and may vary by location. The base salary is $96,000 - $205,250
Benefits Info:
This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!
#LI-QW1
Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.
Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com

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