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Technical Support Engineer Jobs in Raleigh, NC (NOW HIRING)

Baxter

Technical Support Specialist

Raleigh, NC · Remote

$64K - $88K/yr

Escalate complex technical issues to engineering, Research & Development, or other support teams when required. * Process customer service requests including parts replacement, case creation, and ...

ExtraHop

Support Engineer I - Raleigh, NC

Raleigh, NC · On-site

Position Summary We are looking for a Global Support Engineer I who can support a remote-first ... You will regularly support interesting and challenging technical matters and questions and bring ...

Buhler Inc.

Onsite Support Engineer

Cary, NC · On-site

Provide technical support externally and internally. * Develop, organize and provide customer ... Bachelor's in engineering or accredited technical degree or equivalent training or experience in a ...

VAST Data

Customer Support Engineer

Raleigh, NC · On-site

Summary As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a ...

ABB

VFD Technical Support Specialist

Cary, NC · Remote

Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be ... Collaborate with engineering, field service, sales, and product teams to resolve complex technical ...

Avalara

Support Tax Technologist

Durham, NC · On-site

$122K/yr

Acting as both a technical advisor and domain expert, this role provides expert guidance on Avalara ... Partner closely with Product and Engineering teams by delivering structured customer feedback and ...

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Technical Support Engineer information

See Raleigh, NC salary details

$36.5K

$76.8K

$116.2K

How much do technical support engineer jobs pay per year?

As of Sep 10, 2026, the average yearly pay for technical support engineer in Raleigh, NC is $76,821.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,400.00 and $95,700.00 per year, depending on experience, location, and employer.

What is a technical support engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What does a technical support engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.

What are the key skills and qualifications needed to thrive as a technical support engineer?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a technical support engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.
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Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Raleigh, NC as of September 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $76,821 per year, or $36.9 per hour.

Federal Technical Solutions Engineer

Cary, NC • On-site

Arista Networks
Network Security • 51 - 200 employees
Learn more about Arista Networksexternal

Full-time

Re-posted 16 days ago

Job description

Company Description
Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.
At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.
Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.
Job Description
Within our Federal division, Arista supports critical missions across defense, intelligence, and civilian agencies. We are committed to helping federal customers modernize and secure their networks while ensuring compliance with government standards and cybersecurity frameworks.
Who You'll Work With
Are you a top-tier Technical Support Engineer with a passion for working on mission-critical networks? At Arista, our Federal Technical Solutions Engineers are at the forefront of supporting U.S. government customers who depend on Arista products for secure and resilient networking.
As a Federal TSE, you'll be part of a specialized support organization that partners closely with federal agencies, system integrators, and defense contractors. You'll provide deep technical expertise, ensuring our solutions deliver uncompromising performance, reliability, and compliance.
You'll work closely with product management, software/hardware engineering, and customer engineering teams to diagnose complex technical challenges. The team culture emphasizes collaboration, continuous learning, and a shared commitment to customer success.
What You'll Do
The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.
Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development-both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.
Key Responsibilities:
  • Provide advanced technical support for federal customers via phone, email, and secure communication channels.
  • Troubleshoot and resolve complex hardware, software, and network configuration issues in data center, campus, and routing deployments.
  • Collaborate with cross-functional teams to ensure timely resolution of escalated issues.
  • Support product installation, operation, and optimization in compliance with federal security and operational standards.
  • Document customer interactions, recurring issues, and provide feedback to engineering for continuous product improvement.
  • Assist in developing knowledge base content and best practices tailored to the federal networking community.

Qualifications
  • Working knowledge of networking industry standards, products, and protocols.
  • Bachelor's or Master's degree in Computer Science, Electrical Engineering, Information Technology, or related field.
  • 2-5 years of hands-on experience in designing, deploying, configuring, and supporting network environments.
  • Strong understanding of networking protocols and technologies : AAA/TACACS, ACL, ARP, BGP, DHCP, Ethernet, ICMP, IGMP, IPv4/IPv6, LACP, LLDP, MPLS, NAT, OSPF, PIM, QoS, RIP, SNMP, STP/RSTP/MST, VLAN, VRF, and other related technologies.
  • Experience using troubleshooting tools such as tcpdump, Wireshark, and IXIA.
  • Strong Linux command-line and scripting familiarity (Python, shell, etc.).
  • Excellent verbal and written communication skills, especially for high-security or compliance-driven environments.
  • The customer base requires US Citizenship, background checks, potential clearance processes, etc. Active security clearances are preferred (TS/SCI), but not mandatory.
  • Experience supporting U.S. federal customers or integrators (DoD, IC, or Civilian) is preferred.
  • Familiarity with FIPS, DISA STIGs, and other government compliance standards.
  • Industry certifications (CCNP, JNCIP, Arista ACE, or similar) are a plus.

Additional Information
Arista Networks is an equal opportunity employer. Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law. All your information will be kept confidential according to EEO guidelines.

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