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Technical Support Engineer Jobs in Raleigh, NC (NOW HIRING)

VAST Data

Customer Support Engineer

Raleigh, NC · On-site +1

Summary As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a ...

ServiceTrade

Technical Support Specialist

Durham, NC · On-site

A minimum of 1 year SaaS experience or 2-3 years technical customer support experience. * Excellent ... programming with APIs and an understanding of relational databases. Work Environment: * Hours: 9:00 ...

Bell and Howell

IT Desktop Support Engineer

Durham, NC · On-site

The IT Desktop Support Engineer provides first-line technical support to end users for hardware, software, and basic network issues. This role focuses on troubleshooting, resolving common technical ...

Bell and Howell

IT Desktop Support Engineer

Durham, NC · On-site

The IT Desktop Support Engineer provides first-line technical support to end users for hardware, software, and basic network issues. This role focuses on troubleshooting, resolving common technical ...

XCEED

Senior Technical Support Specialist

Raleigh, NC · On-site

They are seeking a Senior IT Support Engineer to provide advanced support, lead projects, and ... service and technical leadership • Manage and support environments built on Microsoft 365 ...

Relay

Technical Support Specialist III

Raleigh, NC · On-site

Collaborate with Customer Success, Product, Engineering, and Operations - serving as a ... experience in technical support, with a demonstrated track record of handling the highest ...

Purple Drive

PHP Support Engineer

Raleigh, NC

Acts as the technical bridge between engineering and operations - owning issue triage, root cause analysis, and timely fixes in live environments. Key Responsibilities • Production Support: Monitor ...

Gluware, Inc

Customer Support Engineer

Raleigh, NC · On-site

$100K - $120K/yr

Job Summary Gluware is hiring a Support Engineer! We are looking for someone comfortable ... Provide day-to-day technical support for all Gluware customers, troubleshooting any issues they may ...

Gluware, Inc.

Customer Support Engineer

Raleigh, NC · Remote

Salary: $100,000 to $120,000 Job Summary Gluware is hiring a Support Engineer! We are looking for ... Provide day-to-day technical support for all Gluware customers, troubleshooting any issues they may ...

Gluware, Inc

Customer Support Engineer

Raleigh, NC

Job Summary Gluware is hiring a Support Engineer! We are looking for someone comfortable ... Provide day-to-day technical support for all Gluware customers, troubleshooting any issues they may ...

Targan Inc

ITSM Support Engineer

Raleigh, NC · On-site

The ITSM Support Engineer serves as a primary point of contact for end-user technology support and ... Create and maintain technical documentation, knowledge articles, standard operating procedures, and ...

STI

Application Support Engineer

Raleigh, NC · On-site

Application Support Engineer Location: Raleigh, NC- work from office 3 days a week Duration: Long term Contract Must have skills: ServiceNow or some ticketing system. Must have experience with prod ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Jobs in Raleigh, NC

Technical Support Engineer information

See Raleigh, NC salary details

$36.5K

$76.8K

$116.2K

How much do technical support engineer jobs pay per year?

As of Jul 6, 2026, the average yearly pay for technical support engineer in Raleigh, NC is $76,821.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,400.00 and $95,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

What Is a Technical Support Engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
More about Technical Support Engineer jobs
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What cities near Raleigh, NC are hiring for Technical Support Engineer jobs? Cities near Raleigh, NC with the most Technical Support Engineer job openings:
Technical Support Engineer jobs near you
Customer Support Engineer

Customer Support Engineer

VAST Data

Raleigh, NC • On-site, Remote

Full-time

Posted 28 days ago

Job description

Description
VAST Data is looking for a Customer Support Engineer to join our growing team!
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"VAST's data management vision is the future of the market." - Forbes
VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company's growth and at a pivotal point in computing history.
Summary
As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a part of VAST "Flight Crew" for our customers, working with a small team of other Support Engineers and Success Managers to handle all post-sales activity for the customer.
The main responsibilities include responding to customer issues (reactive and proactive), evaluating the problem, using hands-on-keyboard skills to solve for the issue, and escalating to engineering with as much detail as possible when you can't. You will also be involved in developing and testing and solutions in strategically and tactically significant applications and use cases, including file protocols, machine learning, object storage, and high-performance computing at customer sites and in the lab. You will work directly with customers, and various business functions: consulting pre-sales teams on technical sales activities, supporting Professional Services with onsite field activities and our engineering teams to solve technical problems.
The Role
  • Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product
  • Respond to technical support issues quickly, working hands-on-keyboard to solve or escalate the issues while being highly communicative
  • Complete daily technical operations as needed for the customers, working technical issues to full resolution and closure.
  • Perform and support field services for customers: installations, upgrades, break-fix and expansions as needed
  • Submit and manage Feature Requests and/or Bugs into product marketing and development teams.
  • Advocate for the priorities of your assigned accounts and continuously track and follow up on bugs, feature requests and escalations.
  • Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products.
  • Support and guide VAST data account teams on account technical status and activities.
  • Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction

Requirements
  • Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions.
  • Ability to manage own time and case load with rapidly changing priorities
  • Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world.
  • Knowledge and working experience in common Linux system administration tasks and Linux OS in general.
  • Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
  • Scripting and programming - bash scripting is required; must be familiar with one or more other programming language
  • Significant experience required in the areas of file systems and scale-out NAS Implementation
  • An advantage to candidates that have In-depth knowledge and hands-on experience with S3 and high-performance computing.
  • Excellent business written and verbal communication and presentation skills.
  • An advantage to candidates that have hands-on lab and hardware management experience.
  • An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up.
  • MS or B.Sc. in CS, CE, EE or related fields.
  • Ability to travel. To be successful in this role, you will need to travel around 20% of the time.
  • Rotational weekend shift once every 8-12 weeks and occasional holiday coverage.

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