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Technical Support Engineer Jobs in Raleigh, NC (NOW HIRING)

Clever Devices Ltd.

TAC, Systems Support Engineer

Apex, NC · On-site

  • Medical

  • Life

  • Retirement

  • PTO

The primary function of the TAC SSE is to troubleshoot and identify technical issues with Clever ... The TAC Systems Support Engineer performs duties in an independent manner with little or no ...

ExtraHop

Support Engineer I - Raleigh, NC

Raleigh, NC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Position Summary We are looking for a Global Support Engineer I who can support a remote-first ... You will regularly support interesting and challenging technical matters and questions and bring ...

Avalara

Support Tax Technologist

Durham, NC · On-site

$122K/yr

  • Medical

  • Life

  • PTO

Acting as both a technical advisor and domain expert, this role provides expert guidance on Avalara ... Partner closely with Product and Engineering teams by delivering structured customer feedback and ...

VAST Data

Technical Support Enablement Trainer

Raleigh, NC · On-site

$31.50 - $42/hr

... Success Engineers (CSEs), and Professional Services Engineers (PSEs) have the skills, knowledge ... Experience with highly technical support procedures in similar industries to VAST Data * Strong ...

VAST Data

Technical Support Enablement Trainer

Raleigh, NC · On-site +1

$31.50 - $42/hr

... Success Engineers (CSEs), and Professional Services Engineers (PSEs) have the skills, knowledge ... Experience with highly technical support procedures in similar industries to VAST Data * Strong ...

STI

Application Support Engineer

Raleigh, NC · On-site

Application Support Engineer Location: Raleigh, NC- work from office 3 days a week Duration: Long term Contract Must have skills: ServiceNow or some ticketing system. Must have experience with prod ...

Nutanix

Director, Global Personalized Support

Durham, NC · On-site

  • Medical

  • Retirement

  • PTO

Build, lead and manage a global team of Designated Support Engineers, focusing on delivering best-in-class customer support for Global Strategic customers. * Develop and implement long-term technical ...

Allbridge, LLC

NEC Support Engineer (Remote)

Raleigh, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary The Senior NEC Support Engineer is the senior technical escalation resource responsible for supporting, troubleshooting, maintaining, and enhancing NEC premise-based, hosted, cloud, and ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Jobs in Raleigh, NC

Technical Support Engineer information

See Raleigh, NC salary details

$36.5K

$76.8K

$116.2K

How much do technical support engineer jobs pay per year?

As of Aug 17, 2026, the average yearly pay for technical support engineer in Raleigh, NC is $76,826.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,400.00 and $95,800.00 per year, depending on experience, location, and employer.

What is a technical support engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What does a technical support engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.

What are the key skills and qualifications needed to thrive as a technical support engineer?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a technical support engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.
More about Technical Support Engineer jobs

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For Technical Support Engineer jobs in Raleigh, NC, the most frequently searched job titles are:

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Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $76,826 per year, or $36.9 per hour.

TAC, Systems Support Engineer

Clever Devices Ltd.

Apex, NC • On-site

Other

Medical, Life, Retirement, PTO

Re-posted 11 days ago

Job description

As THE leader in transit technology, Clever Devices, (Hitachi Rail CD U.S. Ltd.) vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting technology that improves the quality of mobility in communities around the world. We are continuing to grow, and are looking for a TAC Systems Support Engineer to join our team.
TAC SSE is an escalation point within TAC that manages and oversees support operations for Clever Device's customers on complex issues that require additional support. The primary function of the TAC SSE is to troubleshoot and identify technical issues with Clever Devices software and hardware products while providing solutions for issues that are escalated within TAC. The position acts as an advocate for the customer and liaison between internal departments and external clients. The individual shall demonstrate exceptional technical skills, judgment, investigation, and problem solving, as well as communication to effectively maintain a cooperative working relationship with fellow managers, employees, and other affiliations. As a focal point, the individual will interface and act with the customer in mind to help meet goals and establish and maintain an effective relationship with the customer, gaining their trust and future business.
The TAC SSE will work towards increasing their depth of technical knowledge of Clever Devices solutions to be able to troubleshoot and resolve customer issues quickly. They will use their experience to create/update a knowledge base and troubleshooting process that will be used by the TAC Team. They will actively participate and lead improvement projects for the team while acting as a mentor/leader for lower-level TAC Engineer's as well as new team members.
Decision Making Authority:
The TAC Systems Support Engineer performs duties in an independent manner with little or no supervision, exercises superior discretion and judgment regarding routine work, and looks for assistance on non-routine events and issues.
Primary Responsibilities:
  • Acts as a customer advocate, responsible for resolving customer requests both internally and externally.
  • Responsible for handling Customer incidents/requests for technical assistance via phone or electronically.
  • Responsible for grabbing all necessary logs and backups in a timely manner upon ticket intake.
  • Diagnosis and resolution of Customer hardware and software issues.
  • Ownership of mainly P1 -P3 customer incidents through resolution, including working cross-functionally with other departments.
  • Identifies customer issues, finds solutions, or proceeds with the escalation process to Lead TAC Engineer or another department.
  • Provides remote technical assistance with regards to software and hardware issues, installation, troubleshooting, and configuration of any Clever Devices provided products.
  • Documents clear descriptions of issues from customers and clearly log continuous progress of issues and the resolution the life of the ticket to keep customers informed throughout the process.
  • Manages Incidents, ensures customers are updated and communicated to regularly, and incidents are escalated and followed-up on in a timely manner.
  • Proactively works with clients to ensure system uptime and optimal use of system functionality.
  • Maintains a positive customer service attitude.
  • Develops technical documentation, FAQs, and maintains a knowledge database.
  • Gain an understanding of Clever Devices' workflow to better understand how to escalate issues and work with the team to put efficiencies in place.
  • Maintains up-to-date industry technical knowledge.
  • Works to stay current with Clever Devices solutions.
  • Actively participates in Team Meetings and provides training to others on the team as knowledge is developed.
  • Utilizes a network of relationships to collect and disseminate information, build support, and secure buy-in to achieve desired company objectives.
  • Assist with larger Team Projects for continuous improvement and acts as a lead on smaller projects.
  • Use logfiles and other inputs to proactively look for trends in fleet data. Also review reported issues for potentially larger issues.
  • Troubleshoot difficult and complex issues with Clever Devices' products independently.
  • Be an expert level user in all major Clever Devices products
  • Understand the onboard bus equipment. Ability to troubleshoot issues with the systems on board including IVN, TSP, APC, Farebox, IP Routers
  • Have a basic understanding of the general structure and components of a transit Vehicle. Electrical, J1939, J1708, Ethernet, Multiplexors.
  • Working with complex databases and ability to use SQL Server Management Studio
  • Be familiar with string queries and log file analysis techniques.
  • Other duties as assigned.

Education & Experience:
  • Minimum of bachelor's level degree in Computer Science, Engineering, or equivalent
  • 10+ years of experience in a technical support or engineering environment which involves hardware, software, data, and communications technologies troubleshooting
  • 5+ years Experience in a Call Center/Help Desk environment.

Skills & Competencies:
  • Proven track record of creating comprehensive solutions and establishing priorities that provide the best-balanced solution.
  • Strong communication skills including oral, written, and customer approach.
  • Familiar with SQL Management Studio and SQL Databases.
  • Familiar with Server Hardware and Microsoft Server Operating Systems.
  • Familiar with TCP/IP and network configuration.
  • Basic understanding of Electronics and reading schematics.
  • Proficient in Microsoft Suite (Outlook, Excel, Word, PowerPoint).
  • High level of Customer Service attitude and aptitude.
  • Self-motivated and the ability to work independently.
  • Strong Time Management Skills.

Clever Devices, (Hitachi Rail CD U.S. Ltd.) is an Affirmative Action/Equal Opportunity Employer
The compensation range posted for this position represents the anticipated minimum and maximum compensation for this position based upon a good faith and reasonable estimate. The exact compensation offered will depend on several factors such as the candidate's experience, skills, training, education and/or physical location; internal equity; and, budget. Any position working 2nd or 3rd shift will be considered for additional shift differential pay.
In addition, Clever Devices, (Hitachi Rail CD U.S. Ltd.) offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and time off, and many others, depending on the level and position offered. Many of these benefits are subsidized or fully paid for by the company.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice based on business need.

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