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Information Technology Support Desk Jobs in Raleigh, NC

Skylimit Systems

IT Support Analyst

Raleigh, NC

$26 - $34/hr

This role provides frontline IT support in a highly regulated, mission-critical environment. The ... Respond to, troubleshoot, and resolve help desk tickets in a timely manner. * Install, configure ...

U.S. Navy

IT Support Specialist

Pine Level, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Rolesville, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Benson, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Clayton, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Chapel Hill, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Lillington, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Raleigh, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Moncure, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Archer Lodge, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Smithfield, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... desk and user support, network and systems administration, incident response, and planned ...

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All JobsInformation Technology Support Desk JobsInformation Technology Support Desk Jobs in Raleigh, NC

Information Technology Support Desk information

See Raleigh, NC salary details

$13

$22

$33

How much do information technology support desk jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for information technology support desk in Raleigh, NC is $22.67, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges faced by information technology support desk professionals, and how can they effectively manage them?

Information Technology Support Desk professionals often encounter challenges such as handling a high volume of support tickets, addressing urgent technical issues under time pressure, and communicating complex technical information to non-technical users. To manage these challenges, it's important to prioritize requests using ticketing systems, stay up-to-date with troubleshooting techniques, and develop strong interpersonal skills for clear communication. Additionally, collaborating closely with other IT team members and documenting solutions can help streamline future support processes and enhance overall efficiency.

What is an information technology support desk?

Information Technology Support Desk jobs involve providing technical assistance and support to users who are experiencing issues with computer systems, software, hardware, or network connectivity. IT support desk professionals typically troubleshoot problems, answer queries, and guide users through solutions either remotely or in-person. They may also be responsible for maintaining records of issues, escalating complex problems, and ensuring that IT systems are running smoothly for all users. Their work is essential for minimizing downtime and keeping business operations efficient.

What is the difference between Information Technology Support Desk vs Help Desk Technician?

AspectInformation Technology Support DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentCorporate, IT departments, technical support centersHelp desks, customer service centers, technical support
Employer & IndustryBusinesses, IT service providers, corporate sectorsIT companies, customer service firms, tech support providers

Both roles involve troubleshooting and resolving technical issues, but the Information Technology Support Desk typically handles more complex internal IT problems within organizations, while Help Desk Technicians often focus on customer-facing support for external clients. The roles overlap in certifications and work environments, making them closely related but distinct in scope and focus.

What are the key skills and qualifications needed to thrive as an information technology support desk professional?

To thrive as an Information Technology Support Desk professional, you need strong troubleshooting skills, technical knowledge of hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with ticketing systems, remote desktop tools, and enterprise operating systems is essential for efficiently resolving user issues. Excellent communication, patience, and problem-solving abilities help you effectively support users and collaborate with technical teams. These skills ensure prompt and accurate issue resolution, leading to improved user satisfaction and minimized downtime.
What are popular job titles related to Information Technology Support Desk jobs in Raleigh, NC? For Information Technology Support Desk jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Information Technology Support Desk jobs in Raleigh, NC look for? The top searched job categories for Information Technology Support Desk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Information Technology Support Desk jobs? Cities near Raleigh, NC with the most Information Technology Support Desk job openings:
Information Technology Support Desk jobs near you
Infographic showing various Information Technology Support Desk job openings in Raleigh, NC as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,157 per year, or $22.7 per hour.

IT Support Analyst

Skylimit Systems

Raleigh, NC

$26 - $34/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

Job Summary

We are seeking a detail-oriented and security-conscious IT Helpdesk Support Technician to support our aerospace and defense operations. This role provides frontline IT support in a highly regulated, mission-critical environment. The ideal candidate demonstrates strong technical aptitude, adherence to security protocols, and a commitment to supporting systems that enable national security and advanced aerospace innovation. This is an onsite role within secure facilities.


Essential Responsibilities

  • Provide first-line technical support for hardware, software, network, and user account issues.
  • Respond to, troubleshoot, and resolve help desk tickets in a timely manner.
  • Install, configure, and maintain desktop computers, laptops, printers, mobile devices, and peripheral equipment.
  • Support Microsoft Windows operating systems and business applications.
  • Create, modify, and maintain user accounts, permissions, and email access.
  • Assist with employee onboarding and offboarding activities.
  • Perform routine system maintenance, software updates, and security patching.
  • Troubleshoot connectivity, VPN, and network-related issues.
  • Maintain IT asset inventory and documentation.
  • Document incidents, solutions, and technical procedures.
  • Follow cybersecurity best practices and company security policies.
  • Escalate complex issues to senior IT personnel as appropriate.
  • Participate in an on-call support rotation as required.
  • Support IT operations within a highly regulated aerospace and defense manufacturing environment.


Required Qualifications

  • U.S. Citizen or legal resident.
  • Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or related field; equivalent experience considered.
  • Experience providing computer troubleshooting and end-user support.
  • Strong problem-solving and analytical skills.
  • Excellent written and verbal communication skills.
  • Ability to communicate effectively with technical and non-technical users.
  • Strong organizational skills and ability to manage multiple priorities.
  • Working knowledge of Windows operating systems.
  • Hardware troubleshooting experience.
  • Understanding of cybersecurity principles and security best practices.
  • Ability to work within documented procedures and security requirements.


Preferred Qualifications

  • Experience with Active Directory.
  • Microsoft 365 administration and support experience.
  • Experience with ticketing/help desk systems.
  • Manufacturing, aerospace, defense, or highly regulated industry experience.
  • Knowledge of endpoint security and compliance frameworks.


Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off
  • Paid Holidays
  • Employee Referral Program
  • Career Development Opportunities
  • Flexible Working Arrangements (where applicable)