Job Title: IT Support Specialist (Advanced Technical Support) Location: RTP, NC Contract Type: Contract Position Start Date: TBD Pay Range: Competitive More than a job -- a launchpad. Support a ...
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Job Title: IT Support Specialist (Advanced Technical Support) Location: RTP, NC Contract Type: Contract Position Start Date: TBD Pay Range: Competitive More than a job -- a launchpad. Support a ...
FT IT Support Analyst II
Smithfield, NC · On-site
$41K - $61K/yr
... the technology support model as needed to include collaborating with level III Analysts. Tasks ... Work assignments are usually received from the Consolidated Help Desk. This position is responsible ...
New
FT IT Support Analyst II
Smithfield, NC · On-site
$41K - $61K/yr
... the technology support model as needed to include collaborating with level III Analysts. Tasks ... Work assignments are usually received from the Consolidated Help Desk. This position is responsible ...
New
ITSM Support Engineer
Raleigh, NC · On-site
In addition, the incumbent will participate in IT projects, process improvement initiatives, and ... Develop and maintain service desk metrics, reports, and dashboards to monitor service performance ...
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ITSM Support Engineer
Raleigh, NC · On-site
In addition, the incumbent will participate in IT projects, process improvement initiatives, and ... Develop and maintain service desk metrics, reports, and dashboards to monitor service performance ...
Service Desk Consultant/Lead
Raleigh, NC · On-site
This role involves leading a team of support analysts, optimizing IT support processes, and ... Service Desk Management: * Oversee day-to-day IT support operations, ensuring timely resolution of ...
Service Desk Consultant/Lead
Raleigh, NC · On-site
This role involves leading a team of support analysts, optimizing IT support processes, and ... Service Desk Management: * Oversee day-to-day IT support operations, ensuring timely resolution of ...
Company Description This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, ... Experience implementing and managing a help desk operation. Additional Information Thanks and ...
Company Description This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, ... Experience implementing and managing a help desk operation. Additional Information Thanks and ...
IT Service Desk lead
Durham, NC · On-site
IT Service Desk Lead This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, Mobile development, Web development and Cloud computing. US IT Solutions work along with its ...
IT Service Desk lead
Durham, NC · On-site
IT Service Desk Lead This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, Mobile development, Web development and Cloud computing. US IT Solutions work along with its ...
IT Help Desk Specialist - #4915
$30 - $41/hr
It is supported by leading global investors and pharmaceutical, technology, and healthcare companies. For more information, please visit grail.com GRAIL is seeking an IT Help Desk Support Specialist ...
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IT Help Desk Specialist - #4915
$30 - $41/hr
It is supported by leading global investors and pharmaceutical, technology, and healthcare companies. For more information, please visit grail.com GRAIL is seeking an IT Help Desk Support Specialist ...
IT Help Desk Specialist - #4915
Durham, NC · On-site
$30 - $41/hr
It is supported by leading global investors and pharmaceutical, technology, and healthcare companies. For more information, please visit grail.com GRAIL is seeking an IT Help Desk Support Specialist ...
IT Help Desk Specialist - #4915
Durham, NC · On-site
$30 - $41/hr
It is supported by leading global investors and pharmaceutical, technology, and healthcare companies. For more information, please visit grail.com GRAIL is seeking an IT Help Desk Support Specialist ...
IT Help Desk Specialist - #4915
$30 - $41/hr
It is supported by leading global investors and pharmaceutical, technology, and healthcare companies. For more information, please visit grail.com GRAIL is seeking an IT Help Desk Support Specialist ...
IT Help Desk Specialist - #4915
$30 - $41/hr
It is supported by leading global investors and pharmaceutical, technology, and healthcare companies. For more information, please visit grail.com GRAIL is seeking an IT Help Desk Support Specialist ...
Agri Supply is seeking an IT Support Generalist to provide technical support for the organization. The role involves troubleshooting issues with networks, hardware, and software, managing user ...
Agri Supply is seeking an IT Support Generalist to provide technical support for the organization. The role involves troubleshooting issues with networks, hardware, and software, managing user ...
Level 1 Analyst IT Help Desk
Cary, NC · On-site
Role: IT Help Desk Support Location : Cary, NC Duration: Fulltime/ Perm with HCL America Role Summary: Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls ...
Level 1 Analyst IT Help Desk
Cary, NC · On-site
Role: IT Help Desk Support Location : Cary, NC Duration: Fulltime/ Perm with HCL America Role Summary: Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls ...
Service Desk Technician
$25 - $35/hr
The Sr IT Support Specialist shall also provide training and mentoring for less experienced team members. Skills Service desk, Troubleshooting, Support, Active directory Top Skills Details Service ...
New
Service Desk Technician
$25 - $35/hr
The Sr IT Support Specialist shall also provide training and mentoring for less experienced team members. Skills Service desk, Troubleshooting, Support, Active directory Top Skills Details Service ...
New
Role: IT Help Desk Support Location : Cary, NC Duration: Fulltime/ Perm with HCL America Role Summary: Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls ...
Role: IT Help Desk Support Location : Cary, NC Duration: Fulltime/ Perm with HCL America Role Summary: Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls ...
IT Support Generalist (Full Time)
Garner, NC · On-site
$58K - $73K/yr
IT Support Generalist (Full Time) Why Work for ASC? * Our Insurance! Multiple Health Plans to choose from, Company-paid Life insurance for yourself and immediate family * We offer medical, dental ...
IT Support Generalist (Full Time)
Garner, NC · On-site
$58K - $73K/yr
IT Support Generalist (Full Time) Why Work for ASC? * Our Insurance! Multiple Health Plans to choose from, Company-paid Life insurance for yourself and immediate family * We offer medical, dental ...
IT Analyst
Cary, NC · On-site
Qualifications College or technical school education in an IT-related field, or equivalent hands-on experience 2-4 years of experience in an IT support or help desk environment Work environment and ...
IT Analyst
Cary, NC · On-site
Qualifications College or technical school education in an IT-related field, or equivalent hands-on experience 2-4 years of experience in an IT support or help desk environment Work environment and ...
IT Analyst
Cary, NC · On-site
Qualifications • College or technical school education in an IT-related field, or equivalent hands-on experience • 2-4 years of experience in an IT support or help desk environment Work ...
IT Analyst
Cary, NC · On-site
Qualifications • College or technical school education in an IT-related field, or equivalent hands-on experience • 2-4 years of experience in an IT support or help desk environment Work ...
... an IT support or help desk environment Work environment and physical demands of this position The characteristics described below are representative of those encountered while performing the ...
... an IT support or help desk environment Work environment and physical demands of this position The characteristics described below are representative of those encountered while performing the ...
IT Client Support Professional
$21 - $28.75/hr
Posting Information Posting Number PG194766EP Internal Recruitment Yes Working Title IT Client Support Professional Anticipated Hiring Range $57,000 - $62,000 Work Schedule Monday - Friday 8:00 am ...
IT Client Support Professional
$21 - $28.75/hr
Posting Information Posting Number PG194766EP Internal Recruitment Yes Working Title IT Client Support Professional Anticipated Hiring Range $57,000 - $62,000 Work Schedule Monday - Friday 8:00 am ...
DIRECTOR- IT SUPPORT
Raleigh, NC · On-site
$6.4K/mo
Fair Labor Standards Act Classification: Exempt Position Term: 12 month Classification: Continuing Time Basis: Full-Time Position Type: Classified Benefits: Full Starting Salary: $6,412.00 per month ...
DIRECTOR- IT SUPPORT
Raleigh, NC · On-site
$6.4K/mo
Fair Labor Standards Act Classification: Exempt Position Term: 12 month Classification: Continuing Time Basis: Full-Time Position Type: Classified Benefits: Full Starting Salary: $6,412.00 per month ...
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IT Service Desk Manager (Reporting & SLA Management)
Raleigh, NC · Remote
$55K - $60K/yr
... with IT Service Desk Managers (SDMs) who lead and manage the people delivering the work. This ... Support root cause analysis efforts by providing accurate historical and comparative data. Campaign ...
Quick apply
Be Seen First
IT Service Desk Manager (Reporting & SLA Management)
Raleigh, NC · Remote
$55K - $60K/yr
... with IT Service Desk Managers (SDMs) who lead and manage the people delivering the work. This ... Support root cause analysis efforts by providing accurate historical and comparative data. Campaign ...
Information Technology Support Desk information
See Raleigh, NC salary details
$13.32 - $15.15
3% of jobs
$15.15 - $16.97
10% of jobs
$18.41 is the 25th percentile. Wages below this are outliers.
$16.97 - $18.80
15% of jobs
$18.80 - $20.63
15% of jobs
The median wage is $21.47 / hr.
$20.63 - $22.45
14% of jobs
$22.45 - $24.28
13% of jobs
$25.01 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.11
11% of jobs
$26.11 - $27.93
9% of jobs
$27.93 - $29.76
4% of jobs
$29.76 - $31.59
3% of jobs
$31.59 - $33.41
2% of jobs
$13
$22
$33
How much do information technology support desk jobs pay per hour?
As of Aug 6, 2026, the average hourly pay for information technology support desk in Raleigh, NC is $22.67, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $25.96 per hour, depending on experience, location, and employer.
What are some common challenges faced by information technology support desk professionals, and how can they effectively manage them?
Information Technology Support Desk professionals often encounter challenges such as handling a high volume of support tickets, addressing urgent technical issues under time pressure, and communicating complex technical information to non-technical users. To manage these challenges, it's important to prioritize requests using ticketing systems, stay up-to-date with troubleshooting techniques, and develop strong interpersonal skills for clear communication. Additionally, collaborating closely with other IT team members and documenting solutions can help streamline future support processes and enhance overall efficiency.
What is an information technology support desk?
Information Technology Support Desk jobs involve providing technical assistance and support to users who are experiencing issues with computer systems, software, hardware, or network connectivity. IT support desk professionals typically troubleshoot problems, answer queries, and guide users through solutions either remotely or in-person. They may also be responsible for maintaining records of issues, escalating complex problems, and ensuring that IT systems are running smoothly for all users. Their work is essential for minimizing downtime and keeping business operations efficient.
What is the difference between Information Technology Support Desk vs Help Desk Technician?
| Aspect | Information Technology Support Desk | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, ITIL Foundation |
| Work Environment | Corporate, IT departments, technical support centers | Help desks, customer service centers, technical support |
| Employer & Industry | Businesses, IT service providers, corporate sectors | IT companies, customer service firms, tech support providers |
Both roles involve troubleshooting and resolving technical issues, but the Information Technology Support Desk typically handles more complex internal IT problems within organizations, while Help Desk Technicians often focus on customer-facing support for external clients. The roles overlap in certifications and work environments, making them closely related but distinct in scope and focus.
What are the key skills and qualifications needed to thrive as an information technology support desk professional?
To thrive as an Information Technology Support Desk professional, you need strong troubleshooting skills, technical knowledge of hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with ticketing systems, remote desktop tools, and enterprise operating systems is essential for efficiently resolving user issues. Excellent communication, patience, and problem-solving abilities help you effectively support users and collaborate with technical teams. These skills ensure prompt and accurate issue resolution, leading to improved user satisfaction and minimized downtime.
What are popular job titles related to Information Technology Support Desk jobs in Raleigh, NC? For Information Technology Support Desk jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Information Technology Support Desk jobs in Raleigh, NC look for? The top searched job categories for Information Technology Support Desk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Information Technology Support Desk jobs? Cities near Raleigh, NC with the most Information Technology Support Desk job openings:
Contractor
Re-posted 28 days ago
Job description
Job Title: IT Support Specialist (Advanced Technical Support)
Location: RTP, NC
Contract Type: Contract Position
Start Date: TBD
Pay Range: Competitive
More than a job — a launchpad.
Support a mission-driven academic community while growing your IT career. Join a collaborative environment where your technical expertise directly supports faculty, staff, and students advancing healthcare education.
Role Overview
The IT Support Specialist provides advanced technical assistance to faculty, staff, and students at a prestigious University in the Triangle area. This role delivers a high level of customer service while managing and resolving technical issues efficiently. The specialist takes ownership of support requests, collaborates with senior IT staff and vendors, and ensures University-owned technology resources are maintained to the highest standards.
Key Responsibilities
Requirements
Schedule & Benefits
Apply Today!
If you’re passionate about technology, service excellence, and supporting an academic community, we encourage you to apply and become part of a team that makes a meaningful impact every day.
Location: RTP, NC
Contract Type: Contract Position
Start Date: TBD
Pay Range: Competitive
More than a job — a launchpad.
Support a mission-driven academic community while growing your IT career. Join a collaborative environment where your technical expertise directly supports faculty, staff, and students advancing healthcare education.
Role Overview
The IT Support Specialist provides advanced technical assistance to faculty, staff, and students at a prestigious University in the Triangle area. This role delivers a high level of customer service while managing and resolving technical issues efficiently. The specialist takes ownership of support requests, collaborates with senior IT staff and vendors, and ensures University-owned technology resources are maintained to the highest standards.
Key Responsibilities
- Provide advanced technical support to DUSON faculty, staff, and students with a strong focus on customer service
- Log, track, prioritize, and resolve support requests using ServiceNow, meeting established response time and service quality standards
- Coordinate with internal departments, vendors, and infrastructure teams to resolve issues accurately and efficiently
- Take ownership of reported issues, ensuring proper documentation and timely resolution
- Escalate unresolved issues to appropriate internal or external teams and monitor progress through resolution
- Communicate regularly with requesters regarding issue status and updates
- Install, configure, and maintain University-owned hardware and software, including desktops, laptops, printers, and applications
- Perform or coordinate hardware repairs and replacements as needed
- Develop and document troubleshooting steps and solutions for common technical issues to support proactive equipment care
- Plan and allocate technology resources to effectively meet the needs
Requirements
- Experience providing advanced technical support in an academic, healthcare, or enterprise IT environment preferred
- Strong customer service and communication skills
- Experience working with ticketing systems, preferably ServiceNow
- Knowledge of desktop, laptop, printer, and application support
- Ability to troubleshoot hardware and software issues independently and collaboratively
- Strong documentation and organizational skills
- Ability to work effectively with cross-functional teams and external vendors
Schedule & Benefits
- Contract Position, Full Time Hours
- Schedule details and benefits will be shared during the interview process
Apply Today!
If you’re passionate about technology, service excellence, and supporting an academic community, we encourage you to apply and become part of a team that makes a meaningful impact every day.
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About Grace Federal Solutions
Sourced by ZipRecruiter
Company size
201 - 500 Employees
Headquarters location
Raleigh, NC, US
Year founded
2010