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It Helpdesk Manager Jobs in Raleigh, NC (NOW HIRING)

STI

Helpdesk Manager - Durham, NC

Durham, NC · On-site

The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities. This role is responsible for managing day-to-day ...

Skylimit Systems

IT Support Analyst

Raleigh, NC

$26 - $34/hr

Job Summary We are seeking a detail-oriented and security-conscious IT Helpdesk Support Technician ... Strong organizational skills and ability to manage multiple priorities. * Working knowledge of ...

GRAIL

IT Help Desk Specialist - #4915

Durham, NC

$30 - $41/hr

You'll also help improve IT operations by contributing to documentation, process improvements ... Experience using IT Service Management (ITSM) tools such as ServiceNow, Jira Service Management, or ...

GRAIL

IT Help Desk Specialist - #4915

Durham, NC · On-site

$30 - $41/hr

You'll also help improve IT operations by contributing to documentation, process improvements ... Experience using IT Service Management (ITSM) tools such as ServiceNow, Jira Service Management, or ...

GRAIL

IT Help Desk Specialist - #4915

Durham, NC

$30 - $41/hr

You'll also help improve IT operations by contributing to documentation, process improvements ... Experience using IT Service Management (ITSM) tools such as ServiceNow, Jira Service Management, or ...

US IT Solutions Inc

IT Project manager

Raleigh, NC

$95K - $113K/yr

Company Description This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, ... and management of the integrated project plan, execution of the project plan, project status ...

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC · On-site

Escalate to the appropriate management level when thresholds are violated. * Close Service Call ... Technical helpdesk or technical call center experience is necessary. * Disciplined, systematic ...

First Citizens Bank

Manager IT

Raleigh, NC

Overview First Citizens is seeking an experienced IT Manager - Global Command Center to lead a team of operators responsible for the monitoring, execution, and support of critical processing ...

Bioventus

Manager, IT Infrastructure

Durham, NC · On-site

Join a diverse team of global colleagues driven to help patients resume and enjoy active lives. The Manager, IT Infrastructure will lead and manage staff, consultants, vendors, and Managed Services ...

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It Helpdesk Manager information

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$36.5K

$81.4K

$121K

How much do it helpdesk manager jobs pay per year?

As of Jul 31, 2026, the average yearly pay for it helpdesk manager in Raleigh, NC is $81,438.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,200.00 and $97,200.00 per year, depending on experience, location, and employer.

How does an IT Helpdesk Manager typically balance technical troubleshooting with team leadership responsibilities?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Manager, and why are they important?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are IT Helpdesk Managers?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
What are the most commonly searched types of It Helpdesk jobs in Raleigh, NC? The most popular types of It Helpdesk jobs in Raleigh, NC are:
What are popular job titles related to It Helpdesk Manager jobs in Raleigh, NC? For It Helpdesk Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Manager jobs in Raleigh, NC look for? The top searched job categories for It Helpdesk Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for It Helpdesk Manager jobs? Cities near Raleigh, NC with the most It Helpdesk Manager job openings:
It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Raleigh, NC as of July 2026, with employment types broken down into 29% Locum Tenens, 51% Full Time, 11% Part Time, 3% Contract, and 6% Summer. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $81,442 per year, or $39.2 per hour.

Helpdesk Manager - Durham, NC

STI

Durham, NC • On-site

Full-time

Re-posted 14 days ago

Job description

Helpdesk Manager
RTP,Durham, NC/Hybrid
12 Months
The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities. Experience supporting Epic EHR and other clinical systems in a healthcare setting.
The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities. This role is responsible for managing day-to-day helpdesk operations, ensuring high-quality customer service, coordinating incident and service request response, and leading a team of analysts/support specialist and 3 shift leads.
This position plays a key leadership role in the support of clinical applications, including Epic EHR, and infrastructure systems that are critical to patient care and administrative operations. The Helpdesk Manager works closely with infrastructure, application support, security, and leadership teams to drive operational excellence and end-user satisfaction.
Key Responsibilities
  • Lead, manage, and develop a team of helpdesk professionals providing technical support across all facilities.
  • Oversee ticket management systems (e.g., ServiceNow), monitoring queue performance, SLA compliance, and escalation workflows.
  • Serve as the primary point of contact for escalated technical issues and service disruptions.
  • Ensure 24/7 support coverage, including scheduling shifts, on-call rotations, and coordinating emergency response efforts.
  • Standardize support processes and develop SOPs, documentation, and knowledge base resources.
  • Analyze performance metrics and trends to drive service improvement initiatives.
  • Collaborate with EHR and clinical informatics teams to support system rollouts, go-live events, and technical dress rehearsals.
  • Maintain clear communication channels with executive leadership, clinical departments, and vendor partners.
  • Lead the implementation of helpdesk tools, technologies, and best practices to improve efficiency and user experience.
  • Manage onboarding, training, and professional development for helpdesk staff.
Preferred Qualifications
  • Experience supporting Epic EHR and other clinical systems in a healthcare setting

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