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It Helpdesk Manager Jobs in Raleigh, NC (NOW HIRING)

NV5

IT Analyst

Cary, NC · On-site

Buildings & Program Management; and Geospatial Technology. With offices nationwide and abroad, NV5 ... t or help desk environment Work environment and physical demands of this position The ...

Timmons Group

IT Specialist

Raleigh, NC · On-site

Manage IT services, tools, and licensing components * Support end-users and teams in designing ... to help them thrive in an engaging career development setting. For more information, visit www ...

Timmons Group, Inc.

IT Specialist

Raleigh, NC · On-site

Manage IT services, tools, and licensing components * Support end-users and teams in designing ... to help them thrive in an engaging career development setting. For more information, visit www ...

Timmons Group

IT Specialist

Raleigh, NC

Manage IT services, tools, and licensing components * Support end-users and teams in designing ... to help them thrive in an engaging career development setting. For more information, visit www ...

ACA Group

Manager, IT Security

Durham, NC · Hybrid

In the role of IT Security Manager, you will lead the security team and be responsible for architecture, design, implementation, and management of our security framework in AWS, Azure, Microsoft 365 ...

Intelliswift - An LTTS Company

IT Project Manager 4

Durham, NC · On-site

$95K - $112K/yr

Intelliswift - An LTTS Company is seeking an IT Project Manager to oversee project development efforts. The role involves developing project descriptions, plans, and ensuring effective communication ...

AGBO

Senior Support Technician

Raleigh, NC · On-site

$21 - $28.75/hr

Under the direction of the Helpdesk Manager, join the planning, implementation, and deployment of IT projects and studio-wide initiatives. * Actively collaborate among members of the IT and ...

KIOTI Tractor

IT Infrastructure Lead

Wendell, NC · On-site

Salary, Exempt Management Level: Lead JOB SUMMARY KIOTI Tractor is seeking an IT Infrastructure ... Helpdesk Escalation and User Support o Act as the primary escalation point for issues not resolved ...

M&F Bank

IT Project Analyst

Durham, NC · On-site

$75 - $95/hr

Now, we're looking for a passionate mid‑level IT Project Analyst to help shape the next chapter ... Manage timelines, testing, implementation, and clear documentation. * Drive business process ...

Mayne Pharma

IT Analyst

Raleigh, NC

... Helpdesk support. Key Responsibilities Areas * Customer Service: Resolve end user issues and ... Mobile device management and provisioning knowledge * Publish support documentation to assist staff ...

Mayne Pharma

IT Analyst

Raleigh, NC · On-site

... Helpdesk support. Key Responsibilities Areas * Customer Service: Resolve end user issues and ... Mobile device management and provisioning knowledge * Publish support documentation to assist staff ...

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All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Raleigh, NC

It Helpdesk Manager information

See Raleigh, NC salary details

$36.5K

$81.4K

$121K

How much do it helpdesk manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for it helpdesk manager in Raleigh, NC is $81,438.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,200.00 and $97,200.00 per year, depending on experience, location, and employer.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Raleigh, NC?

The most popular types of It Helpdesk jobs in Raleigh, NC are:

What are popular job titles related to It Helpdesk Manager jobs in Raleigh, NC?

For It Helpdesk Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Manager jobs in Raleigh, NC look for?

The top searched job categories for It Helpdesk Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for It Helpdesk Manager jobs?

Cities near Raleigh, NC with the most It Helpdesk Manager job openings:

It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $81,438 per year, or $39.2 per hour.

IT Analyst

NV5

Cary, NC • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 14 days ago

NV5 rating

8.3

Company rating: 8.3 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

142nd of 451 rated engineering

Job description

Overview
NV5 (NYSE: TIC) is a provider of engineering and consulting services to public and private sector clients, delivering solutions through six business verticals: Testing, Inspection & Consulting; Infrastructure; Utility Services; Environmental Health Sciences; Buildings & Program Management; and Geospatial Technology. With offices nationwide and abroad, NV5 helps clients plan, design, build, test, certify, and operate projects that improve the communities where we live and work.
As engineers, architects, construction/program managers, environmental professionals and beyond, we play a significant role in shaping our communities through the services we provide. We are looking for passionate, driven individuals to join our team focused on Delivering Solutions and Improving Lives.
Responsibilities
NV5 is seeking a full-time IT Analyst to support our Cary, NC office. This role provides frontline technical support and assistance to end users and IT operations. Key responsibilities include:
  • Deliver hands-on hardware and software support to end users
  • Support and maintain office telecommunications systems
  • Provide technical support for office hardware, including printers and plotters
  • Accurately document, track, and resolve IT support requests
  • Perform hardware and software installations and upgrades (e.g., RAM, hard drives, video cards)
  • Execute new hire and termination IT processes, including creating and removing user, phone, and voicemail accounts, and setting up or retrieving computer systems
  • Manage moves, adds, and changes involving hardware, software, cabling, and telephone/voicemail systems
  • Build, configure, and deploy end-user computers
  • Assist senior IT staff with projects and tasks as assigned
  • Travel locally between offices as required

**Please note, this is not a remote position.
Qualifications
• College or technical school education in an IT-related field, or equivalent hands-on experience
• 2-4 years of experience in an IT support or help desk environment
Work environment and physical demands of this position
The characteristics described below are representative of those encountered while performing the essential functions of this position. When properly requested and when feasible (without undue hardship to the organization), reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions.
  • Will frequently need to position self to maintain computers and equipment under desks.
  • Will frequently move equipment weighing up to 40 lbs.

NV5 offers a competitive compensation and benefits package including medical, dental, life insurance, PTO, 401(k) and professional development/advancement opportunities.
NV5 provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. NV5 complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

What NV5 employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About NV5

Sourced by ZipRecruiter

NV5 is a renowned company based in Los Angeles, CA, US, that operates in the architecture, engineering, and consulting industry. Officially established in 2009, this company provides technical engineering and consulting solutions that cater to public and private sectors globally. The firm is adept in a wide range of services, including infrastructure, energy, construction, program management, and environmental services. As part of its mission, NV5 seeks to deliver solutions that enhance communities and safeguard the environment meticulously.

Industry

Civil engineering construction

Company size

1,001 - 5,000 Employees

Headquarters location

Los Angeles, CA, US

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