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It Helpdesk Manager Jobs in Raleigh, NC (NOW HIRING)

Timmons Group

IT Specialist

Raleigh, NC

Manage IT services, tools, and licensing components * Support end-users and teams in designing ... to help them thrive in an engaging career development setting. For more information, visit www ...

Timmons Group, Inc.

IT Specialist

Raleigh, NC

Manage IT services, tools, and licensing components * Support end-users and teams in designing ... to help them thrive in an engaging career development setting. For more information, visit www ...

ACA Group

Manager, IT Security

Durham, NC · Hybrid

In the role of IT Security Manager, you will lead the security team and be responsible for architecture, design, implementation, and management of our security framework in AWS, Azure, Microsoft 365 ...

New

AGBO Films LLC

Senior Support Technician

Raleigh, NC · On-site

$21 - $28.75/hr

Under the direction of the Helpdesk Manager, join the planning, implementation, and deployment of IT projects and studio-wide initiatives. * Actively collaborate among members of the IT and ...

AGBO

Senior Support Technician

Raleigh, NC · On-site

$21 - $28.75/hr

Under the direction of the Helpdesk Manager, join the planning, implementation, and deployment of IT projects and studio-wide initiatives. * Actively collaborate among members of the IT and ...

PHARPOINT RESEARCH INC

IT Intern

Durham, NC · On-site

$13.50 - $18/hr

Coordinates technical aspects of Information Systems processes and projects under direction of IT Management. Responsibilities include: supporting help desk triage, control and inventory of IT assets ...

WakeMed

IT Intern, Project Management

Raleigh, NC · On-site

$14.50 - $19.50/hr

We're currently hiring an IT Intern, Project Management to support our Information Services team ... Help organize project materials including charters, schedules, and communication updates

AGBO

Senior Support Technician

Raleigh, NC · On-site

$21 - $28.75/hr

Under the direction of the Helpdesk Manager, join the planning, implementation, and deployment of IT projects and studio-wide initiatives. * Actively collaborate among members of the IT and ...

PharPoint Research, Inc

IT Intern

Durham, NC · On-site

$13.50 - $18/hr

Coordinates technical aspects of Information Systems processes and projects under direction of IT Management. Responsibilities include: supporting help desk triage, control and inventory of IT assets ...

Pharpoint Research

IT Intern

Durham, NC · On-site

$13.50 - $18/hr

Coordinates technical aspects of Information Systems processes and projects under direction of IT Management. Responsibilities include: supporting help desk triage, control and inventory of IT assets ...

M&F Bank

IT Project Analyst

Durham, NC

Now, we're looking for a passionate mid-level IT Project Analyst to help shape the next chapter of ... Manage timelines, testing, implementation, and clear documentation. * Drive business process ...

RESIDENTIAL SERVICES INC

IT Intern (Summer)

Chapel Hill, NC

$13.75 - $18.25/hr

Aid in day-to-day IT operations, including addressing help tickets, supporting ongoing projects, and managing our infrastructure. * Build and maintain positive relationships with peers, supervisors ...

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All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Raleigh, NC

It Helpdesk Manager information

See Raleigh, NC salary details

$36.5K

$81.4K

$121K

How much do it helpdesk manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for it helpdesk manager in Raleigh, NC is $81,438.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,200.00 and $97,200.00 per year, depending on experience, location, and employer.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
What are the most commonly searched types of It Helpdesk jobs in Raleigh, NC? The most popular types of It Helpdesk jobs in Raleigh, NC are:
What are popular job titles related to It Helpdesk Manager jobs in Raleigh, NC? For It Helpdesk Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Manager jobs in Raleigh, NC look for? The top searched job categories for It Helpdesk Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for It Helpdesk Manager jobs? Cities near Raleigh, NC with the most It Helpdesk Manager job openings:
It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 84% Full Time, 12% Part Time, and 4% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $81,438 per year, or $39.2 per hour.

IT Specialist

Timmons Group

Raleigh, NC

Full-time

Posted 7 days ago

Timmons Group rating

9.7

Company rating: 9.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

3rd of 443 rated engineering

Job description

Job Description

Timmons Group is seeking a skilled and customer-focused IT Specialist to join our Raleigh, NC office. This role is ideal for a tech-savvy professional who thrives in a dynamic environment and enjoys solving complex technical challenges. As an IT Specialist, you’ll be a key troubleshooter and support resource for hardware and software across the organization. You’ll manage software license servers (e.g., Bentley SELECT, ArcGIS, Adobe, Microsoft, Autodesk), monitoring tools (e.g., System Center), backup solutions (physical and cloud-based), and provide advanced support for critical user issues.

Essential Duties and Responsibilities of a successful candidate include but are not limited to:

  • Manage IT services, tools, and licensing components
  • Support end-users and teams in designing solutions and resolving technical issues
  • Collaborate with the Systems Administrator to address networking problems
  • Continuously learn new technical skills and procedures
  • Work independently on projects and deliver effective solutions

Skills/Requirements of a successful candidate include but are not limited to:

  • Bachelor’s degree in IT, Information Systems, or Computer Science (preferred)
  • 3–5 years of relevant experience (preferred)
  • Strong knowledge of Windows and Linux operating systems
  • Familiarity with virtualization platforms and AutoCAD-related software (a plus)
  • Basic understanding of IPv4 networking
  • Ability to diagnose performance bottlenecks (bandwidth, I/O, memory, CPU)
  • Experience with web application administration (IIS, Nginx, Apache)
  • Proficiency in server OS administration (Windows Server, Ubuntu, RedHat)
  • Scripting skills (PowerShell, Bash, Command Line)
  • Office365 administration experience
  • Availability for occasional night/weekend support
  • Strong problem-solving and remote troubleshooting skills
  • Excellent verbal and written communication
  • Experience with Autodesk and ArcGIS products
  • A friendly, customer-service mindset
  • Initiative and a passion for continuous learning
  • Professionalism and maturity in handling responsibilities
Additional Information

The requirements listed are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are looking for high energy, creative, flexible, patient, self-starters who are willing to work at a dynamic pace. Candidates must share a commitment to our company’s Vision, Mission and Shared Values.

Timmons Group is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected Veteran status.

Timmons Group is a full-service engineering and technology firm recognized nationally as a “Best Firm to Work For” by CE News. With 21 offices throughout the Mid-Atlantic and Southeast, we provide civil engineering, environmental, economic development, GIS/geospatial technology, landscape architecture, and surveying services to a diverse client base. As one of Engineering News Record’s (ENR) Top 500 Design Firms for over 30 years, we are dedicated to being an employer of choice and providing our people with the best resources, technology, and culture to help them thrive in an engaging career development setting. For more information, visit www.timmons.com.

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