Program/Program Office/Agency IT Help Desk Technician - Level 2 SkillBridge Fellow Service All ... The fellowship focuses on advanced troubleshooting, enterprise systems support, endpoint management ...
Program/Program Office/Agency IT Help Desk Technician - Level 2 SkillBridge Fellow Service All ... The fellowship focuses on advanced troubleshooting, enterprise systems support, endpoint management ...
Level 1 Analyst IT Help Desk
Cary, NC · On-site
Escalate to the appropriate management level when thresholds are violated. * Close Service Call ... Technical helpdesk or technical call center experience is necessary. * Disciplined, systematic ...
Level 1 Analyst IT Help Desk
Cary, NC · On-site
Escalate to the appropriate management level when thresholds are violated. * Close Service Call ... Technical helpdesk or technical call center experience is necessary. * Disciplined, systematic ...
Escalate to the appropriate management level when thresholds are violated. * Close Service Call ... Technical helpdesk or technical call center experience is necessary. * Disciplined, systematic ...
Escalate to the appropriate management level when thresholds are violated. * Close Service Call ... Technical helpdesk or technical call center experience is necessary. * Disciplined, systematic ...
IT Service Desk lead
Durham, NC · On-site
Company Description This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, ... Experience implementing and managing a help desk operation. Additional Information Thanks and ...
IT Service Desk lead
Durham, NC · On-site
Company Description This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, ... Experience implementing and managing a help desk operation. Additional Information Thanks and ...
Program/Program Office/Agency IT Help Desk Technician - Level 3 SkillBridge Fellow Service All ... management, business application support, and organizational technology training across all DAN ...
Program/Program Office/Agency IT Help Desk Technician - Level 3 SkillBridge Fellow Service All ... management, business application support, and organizational technology training across all DAN ...
Program/Program Office/Agency IT Help Desk Technician - Level 3 SkillBridge Fellow Service All ... management, business application support, and organizational technology training across all DAN ...
Program/Program Office/Agency IT Help Desk Technician - Level 3 SkillBridge Fellow Service All ... management, business application support, and organizational technology training across all DAN ...
Medical Database & IT System Administrator / Readiness Event Coo with Security Clearance
Raleigh, NC · On-site
... DoD IT helpdesk support, medical readiness event coordination, and MHS GENESIS system administration. The incumbent owns and manages user access across the full portfolio of Army National Guard ...
Medical Database & IT System Administrator / Readiness Event Coo with Security Clearance
Raleigh, NC · On-site
... DoD IT helpdesk support, medical readiness event coordination, and MHS GENESIS system administration. The incumbent owns and manages user access across the full portfolio of Army National Guard ...
IT Project Manager
Raleigh, NC · On-site
$95K - $113K/yr
Minimum of 7 years of experience managing projects implementing large multi client n-tier client/server systems * Proven track record of delivering IT projects within budget, scope and schedule.
IT Project Manager
Raleigh, NC · On-site
$95K - $113K/yr
Minimum of 7 years of experience managing projects implementing large multi client n-tier client/server systems * Proven track record of delivering IT projects within budget, scope and schedule.
IT Staffing Account Manager
Raleigh, NC · On-site
IT Staffing Account Manager Position is Contract to Full-Time . Applicants looking for Part-Time can also apply for this position. Introduction Refulgent Technologies Inc. is looking for an ...
IT Staffing Account Manager
Raleigh, NC · On-site
IT Staffing Account Manager Position is Contract to Full-Time . Applicants looking for Part-Time can also apply for this position. Introduction Refulgent Technologies Inc. is looking for an ...
Intern - IT
Chapel Hill, NC · On-site
$13.75 - $18.25/hr
Help maintain printers, workstations, and other IT equipment * Document procedures and technical ... Automation and process improvement IT asset management We're looking for someone who is:
Intern - IT
Chapel Hill, NC · On-site
$13.75 - $18.25/hr
Help maintain printers, workstations, and other IT equipment * Document procedures and technical ... Automation and process improvement IT asset management We're looking for someone who is:
Intern - IT
$13.75 - $18.25/hr
Help maintain printers, workstations, and other IT equipment * Document procedures and technical ... Automation and process improvement IT asset management We're looking for someone who is:
Intern - IT
$13.75 - $18.25/hr
Help maintain printers, workstations, and other IT equipment * Document procedures and technical ... Automation and process improvement IT asset management We're looking for someone who is:
IT Project Manager
Cary, NC · On-site
$91K - $107K/yr
The IT Project Manager must be comfortable facilitating other professionals through undefined and ambiguous activity and be well-practiced in creating order from disorder. Additionally, they must do ...
IT Project Manager
Cary, NC · On-site
$91K - $107K/yr
The IT Project Manager must be comfortable facilitating other professionals through undefined and ambiguous activity and be well-practiced in creating order from disorder. Additionally, they must do ...
IT Project Manager
Raleigh, NC · On-site
$70 - $75/hr
... IT projects within budget, scope and schedule. * 1+ years of hands-on experience managing project risk, cost, schedule, quality, testing, and communications. * Strong supervision, organizational ...
Quick apply
IT Project Manager
Raleigh, NC · On-site
$70 - $75/hr
... IT projects within budget, scope and schedule. * 1+ years of hands-on experience managing project risk, cost, schedule, quality, testing, and communications. * Strong supervision, organizational ...
DHHS Sr IT Project Manager
Raleigh, NC · On-site
$127K - $127K/yr
They are seeking a Senior IT Project Manager to manage the planning and implementation of a ... help manage Scrum team backlog and/or Kanban Flow, and priorities using agile based tools ...
DHHS Sr IT Project Manager
Raleigh, NC · On-site
$127K - $127K/yr
They are seeking a Senior IT Project Manager to manage the planning and implementation of a ... help manage Scrum team backlog and/or Kanban Flow, and priorities using agile based tools ...
IT Administrator/ IT Support Specialist
Raleigh, NC · On-site
$60K/yr
... helping ensure reliable and secure business operations. This is not an entry-level role. We are ... Manage Microsoft 365 accounts, permissions, and email systems * Support Wi-Fi, VPN access, remote ...
IT Administrator/ IT Support Specialist
Raleigh, NC · On-site
$60K/yr
... helping ensure reliable and secure business operations. This is not an entry-level role. We are ... Manage Microsoft 365 accounts, permissions, and email systems * Support Wi-Fi, VPN access, remote ...
IT Administrator/ IT Support Specialist
Raleigh, NC · On-site
$60K/yr
... helping ensure reliable and secure business operations. This is not an entry-level role. We are ... Manage Microsoft 365 accounts, permissions, and email systems * Support Wi-Fi, VPN access, remote ...
Quick apply
IT Administrator/ IT Support Specialist
Raleigh, NC · On-site
$60K/yr
... helping ensure reliable and secure business operations. This is not an entry-level role. We are ... Manage Microsoft 365 accounts, permissions, and email systems * Support Wi-Fi, VPN access, remote ...
IT Director
Raleigh, NC · On-site
The IT Director provides overall direction, management, and participation in the delivery and ... and managing user help-ticket system. * Overall management and maintenance of core information ...
IT Director
Raleigh, NC · On-site
The IT Director provides overall direction, management, and participation in the delivery and ... and managing user help-ticket system. * Overall management and maintenance of core information ...
IT Analyst
Cary, NC · On-site
Buildings & Program Management; and Geospatial Technology. With offices nationwide and abroad, NV5 ... t or help desk environment Work environment and physical demands of this position The ...
IT Analyst
Cary, NC · On-site
Buildings & Program Management; and Geospatial Technology. With offices nationwide and abroad, NV5 ... t or help desk environment Work environment and physical demands of this position The ...
Buildings & Program Management; and Geospatial Technology. With offices nationwide and abroad, NV5 ... t or help desk environment Work environment and physical demands of this position The ...
Buildings & Program Management; and Geospatial Technology. With offices nationwide and abroad, NV5 ... t or help desk environment Work environment and physical demands of this position The ...
IT Analyst
Cary, NC · On-site
Buildings & Program Management; and Geospatial Technology. With offices nationwide and abroad, NV5 ... t or help desk environment Work environment and physical demands of this position The ...
IT Analyst
Cary, NC · On-site
Buildings & Program Management; and Geospatial Technology. With offices nationwide and abroad, NV5 ... t or help desk environment Work environment and physical demands of this position The ...
It Helpdesk Manager information
See Raleigh, NC salary details
$36.5K - $44.1K
1% of jobs
$44.1K - $51.8K
6% of jobs
$51.8K - $59.5K
8% of jobs
$65.1K is the 25th percentile. Wages below this are outliers.
$59.5K - $67.2K
13% of jobs
$67.2K - $74.9K
14% of jobs
The median wage is $78.5K / yr.
$74.9K - $82.6K
17% of jobs
$82.6K - $90.3K
13% of jobs
$93.4K is the 75th percentile. Wages above this are outliers.
$90.3K - $98K
8% of jobs
$98K - $105.6K
7% of jobs
$105.6K - $113.3K
7% of jobs
$113.3K - $121K
5% of jobs
$36.5K
$81.4K
$121K
How much do it helpdesk manager jobs pay per year?
As of Sep 15, 2026, the average yearly pay for it helpdesk manager in Raleigh, NC is $81,438.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,200.00 and $97,200.00 per year, depending on experience, location, and employer.
What is an IT Helpdesk manager?
IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
What does an IT Helpdesk manager do?
As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.
What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?
To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.
What is the difference between It Helpdesk Manager vs It Support Specialist?
| Aspect | It Helpdesk Manager | It Support Specialist |
|---|---|---|
| Certifications | ITIL, CompTIA A+, Network+ | CompTIA A+, Microsoft Certified |
| Work Environment | Supervises helpdesk team, manages support processes | Provides technical support directly to users |
| Employer & Industry Usage | IT departments across industries, corporate helpdesks | Helpdesk and support centers, IT service providers |
The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.
What are the most commonly searched types of It Helpdesk jobs in Raleigh, NC?
The most popular types of It Helpdesk jobs in Raleigh, NC are:
What are popular job titles related to It Helpdesk Manager jobs in Raleigh, NC?
For It Helpdesk Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Manager jobs in Raleigh, NC look for?
The top searched job categories for It Helpdesk Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for It Helpdesk Manager jobs?
Cities near Raleigh, NC with the most It Helpdesk Manager job openings:
IT Help Desk Technician - Level 2 SkillBridge Fellow
Durham, NC • On-site
DAN
• Construction • 11 - 50 employees11 - 50 employees
Full-time
Re-posted 13 days ago
Job description
Program/Program Office/Agency
IT Help Desk Technician - Level 2 SkillBridge Fellow
Service
All Services
Position Announcement Url
DOD SkillBridge - Divers Alert Network
Training Duration
121-168 days
Delivery Method
In-Person
Number of Locations
1
Summary Description
DAN's Information Technology Department supports the enterprise systems, infrastructure, cybersecurity, and operational technologies that enable the organization's global mission of dive safety, emergency assistance, research, education, and member services. The department provides technical support, enterprise systems administration, cybersecurity operations, cloud and infrastructure management, business application support, and organizational technology training across all DAN operational areas.
Jobs Description
The DAN IT Support & Enterprise Operations SkillBridge Fellowship (Level 2) is designed for transitioning Service Members with prior technical experience seeking advanced exposure to enterprise IT operations within a mission-driven nonprofit environment.
Participants will gain structured, hands-on experience supporting enterprise technology systems that enable DAN's mission areas, including member services, emergency assistance, research operations, and organizational support functions.
The fellowship focuses on advanced troubleshooting, enterprise systems support, endpoint management, infrastructure operations, cybersecurity awareness, and escalated technical issue resolution. Participants will collaborate with systems administrators, cybersecurity personnel, business application teams, and operational departments while developing professional IT support and enterprise operations skills.
This is a structured training program conducted under supervision for professional development purposes. Participants do not replace employees or independently perform operational duties.
Locations of Prospective Jobs by State
North Carolina
Target MOCs
Other Eligibility Factors
None
About Dan
Sourced by ZipRecruiter
Industry
Construction
Company size
11 - 50 Employees
Headquarters location
Nashville, TN, US
Year founded
2010