Cary, NC · On-site
$18.75 - $23.75/hr
Company Description Artech is the 10th Largest IT Staffing Company in the US, according to Staffing ... Qualifications Desktop support Level 1 Additional Information Client : HCL America; This is a ...
Cary, NC · On-site
$18.75 - $23.75/hr
Company Description Artech is the 10th Largest IT Staffing Company in the US, according to Staffing ... Qualifications Desktop support Level 1 Additional Information Client : HCL America; This is a ...
Jobs Description The DAN IT Support Operations SkillBridge Fellowship (Level 1) provides ... transitioning Service Members with structured, hands-on experience supporting end users in a ...
Jobs Description The DAN IT Support Operations SkillBridge Fellowship (Level 1) provides ... transitioning Service Members with structured, hands-on experience supporting end users in a ...
Jobs Description The DAN IT Support OperationsSkillBridgeFellowship (Level 1) provides transitioning Service Members with structured, hands-on experience supporting end users in a professional ...
Jobs Description The DAN IT Support OperationsSkillBridgeFellowship (Level 1) provides transitioning Service Members with structured, hands-on experience supporting end users in a professional ...
$18.75 - $23.75/hr
Company Description Nandha KRG Technologies, Inc., Nandha(at)krgtech.com 25000 Avenue Stanford ... Information HcL America
$18.75 - $23.75/hr
Company Description Nandha KRG Technologies, Inc., Nandha(at)krgtech.com 25000 Avenue Stanford ... Information HcL America
Join our team as an IT Support Specialist, where you'll play a key role in providing first-line technical assistance to internal users across our growing organization. In this position, you will help ...
Join our team as an IT Support Specialist, where you'll play a key role in providing first-line technical assistance to internal users across our growing organization. In this position, you will help ...
Join our team as an IT Support Specialist, where you'll play a key role in providing first-line technical assistance to internal users across our growing organization. In this position, you will help ...
Join our team as an IT Support Specialist, where you'll play a key role in providing first-line technical assistance to internal users across our growing organization. In this position, you will help ...
Durham, NC · On-site
$22 - $28/hr
We are seeking a diligent and enthusiastic Managed IT Services (MSP) Level 1 Technician to join our team. The successful candidate will be responsible for providing technical support and services to ...
New
Quick apply
Durham, NC · On-site
$22 - $28/hr
We are seeking a diligent and enthusiastic Managed IT Services (MSP) Level 1 Technician to join our team. The successful candidate will be responsible for providing technical support and services to ...
New
Durham, NC · On-site
$22 - $28/hr
We are seeking a diligent and enthusiastic Managed IT Services (MSP) Level 1 Technician to join our team. The successful candidate will be responsible for providing technical support and services to ...
New
Durham, NC · On-site
$22 - $28/hr
We are seeking a diligent and enthusiastic Managed IT Services (MSP) Level 1 Technician to join our team. The successful candidate will be responsible for providing technical support and services to ...
New
Are you someone who does not like to take risks or unpredictable situations? IT Administrator / IT Support Specialist Location:Raleigh, NC Job Type:Full-Time, On-Site Salary:$60,000 About the Role We ...
Quick apply
Are you someone who does not like to take risks or unpredictable situations? IT Administrator / IT Support Specialist Location:Raleigh, NC Job Type:Full-Time, On-Site Salary:$60,000 About the Role We ...
Raleigh, NC · On-site
$60K/yr
Are you someone who does not like to take risks or unpredictable situations? IT Administrator / IT Support Specialist Location: Raleigh, NC Job Type: Full-Time, On-Site Salary: $60,000 About the Role ...
Quick apply
Raleigh, NC · On-site
$60K/yr
Are you someone who does not like to take risks or unpredictable situations? IT Administrator / IT Support Specialist Location: Raleigh, NC Job Type: Full-Time, On-Site Salary: $60,000 About the Role ...
Raleigh, NC · On-site
$26 - $28/hr
Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite ... This position will have the overall responsibility for supporting the initial level of end user ...
Raleigh, NC · On-site
$26 - $28/hr
Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite ... This position will have the overall responsibility for supporting the initial level of end user ...
$26 - $28/hr
Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite ... This position will have the overall responsibility for supporting the initial level of end user ...
Quick apply
$26 - $28/hr
Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite ... This position will have the overall responsibility for supporting the initial level of end user ...
Morrisville, NC · On-site
... issues, maintaining IT systems, and ensuring a high level of service to internal users ... Responsibilities : • Provide day-to-day technical support for desktops, laptops, mobile devices ...
Morrisville, NC · On-site
... issues, maintaining IT systems, and ensuring a high level of service to internal users ... Responsibilities : • Provide day-to-day technical support for desktops, laptops, mobile devices ...
$26 - $34/hr
This role provides frontline IT support in a highly regulated, mission-critical environment. The ideal candidate demonstrates strong technical aptitude, adherence to security protocols, and a ...
Quick apply
$26 - $34/hr
This role provides frontline IT support in a highly regulated, mission-critical environment. The ideal candidate demonstrates strong technical aptitude, adherence to security protocols, and a ...
Role: IT Help Desk Support Location : Cary, NC Duration: Fulltime/ Perm with HCL America Role ... Escalate to the appropriate management level when thresholds are violated. * Close Service Call
Role: IT Help Desk Support Location : Cary, NC Duration: Fulltime/ Perm with HCL America Role ... Escalate to the appropriate management level when thresholds are violated. * Close Service Call
Cary, NC · On-site
Role: IT Help Desk Support Location : Cary, NC Duration: Fulltime/ Perm with HCL America Role ... Escalate to the appropriate management level when thresholds are violated. * Close Service Call
Cary, NC · On-site
Role: IT Help Desk Support Location : Cary, NC Duration: Fulltime/ Perm with HCL America Role ... Escalate to the appropriate management level when thresholds are violated. * Close Service Call
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...
$13.79 - $15.80
3% of jobs
$15.80 - $17.82
7% of jobs
$17.82 - $19.84
12% of jobs
$20.21 is the 25th percentile. Wages below this are outliers.
$19.84 - $21.86
16% of jobs
The median wage is $23.22 / hr.
$21.86 - $23.88
18% of jobs
$23.88 - $25.90
14% of jobs
$26.86 is the 75th percentile. Wages above this are outliers.
$25.90 - $27.91
12% of jobs
$27.91 - $29.93
8% of jobs
$29.93 - $31.95
5% of jobs
$31.95 - $33.97
3% of jobs
$33.97 - $35.99
2% of jobs
$13
$24
$35
To thrive as an IT Support Level 1, you need foundational knowledge of computer hardware, software, troubleshooting techniques, and typically a diploma or certification in IT or a related field. Familiarity with help desk ticketing systems, operating systems like Windows and Mac OS, and basic networking tools is valuable, and certifications such as CompTIA A+ are often preferred. Strong communication skills, patience, and a customer-focused mindset help you excel in assisting users and translating technical issues into understandable terms. These skills enable efficient problem resolution, positive user experiences, and smooth operation of IT services within an organization.
An IT Support Level 1 job involves providing basic technical assistance and troubleshooting for hardware, software, and network issues. Professionals in this role handle user support requests, resolve common technical problems, and escalate complex issues to higher-level support teams when necessary. They assist with system configurations, password resets, and basic diagnostics to ensure smooth IT operations. Strong communication, problem-solving skills, and knowledge of common IT systems are essential for success in this position.
An IT Support Level 1 technician is primarily responsible for responding to user inquiries, diagnosing and resolving basic hardware and software issues, and escalating more complex problems to higher-level support teams. Daily tasks often include logging and tracking support tickets, assisting with password resets, installing approved software, and maintaining documentation of issues and resolutions. You may also provide in-person or remote support depending on the company's setup and help train end-users on simple IT procedures. This role is an excellent entry point for building technical skills and gaining exposure to a wide range of IT issues in a collaborative team environment.
$18.75 - $23.75/hr
Contractor
Re-posted 17 days ago
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Primary Skills:
Should have experience into Desktop/ Desk side support/ Windows experience (Windows Based)
Should have experience in working in enterprise call centre environment.
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Administer and provide User account provisioning.
1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.
Phone support experience necessary.
ITIL knowledge of V2 or V3. Especially on Service Desk, Incident, Problem, and Change Management
Technical helpdesk or technical call center experience is necessary.
Disciplined, systematic problem solving skills required.
Hands-on work experience with the following:
Windows Operating systems
Clients: Windows7, Windows Vista, Windows XP, Windows 2000
Servers: Windows 2000, Windows 2003, Windows 2008,
Knowledge of Active Directory, Exchange 2003/2007
ITSM ticketing tools such as Remedy, HP Service Centre, Peregrine Service Centre
User account creation for Active Directory, Exchange Mailboxes, Distribution lists
Remote desktop connectivity applications like SMS, Bombard, WebEx, Live Meeting, and Windows Native tools
MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
Internet browsers (e.g. Explorer, Chrome, Firefox),
VPN and remote dial-in users
Support for laptop, desktops, and printers
Others: Adobe Acrobat and other common desktop applications like WinZip, etc.
Desktop support Level 1
Client : HCL America; This is a Contract-to-Hire role.
Sourced by ZipRecruiter
Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).
Recruiting and staffing services
10,000+ Employees
Morristown, NJ, US
1992
