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It Support Level 1 Jobs in Raleigh, NC (NOW HIRING)

Skylimit Systems

IT Support Analyst

Raleigh, NC

$26 - $34/hr

This role provides frontline IT support in a highly regulated, mission-critical environment. The ideal candidate demonstrates strong technical aptitude, adherence to security protocols, and a ...

Vulcan Elements

IT Support Specialist

Durham, NC

As an IT Support Specialist, you will be first contact for technical assistance across our office ... Provide Tier 1 and Tier 2 technical support for hardware and software issues, including laptops ...

Vulcan Elements

IT Support Specialist

Raleigh, NC

As an IT Support Specialist, you will be first contact for technical assistance across our office ... Provide Tier 1 and Tier 2 technical support for hardware and software issues, including laptops ...

Alphanumeric

IT Support Specialist

Zebulon, NC · On-site

$24/hr

Manufacturing Technology Assistant The Manufacturing Technology Assistant role at a local plant is ... Recognizes that although not every task may be glamorous, each one provides a chance to learn and ...

Alphanumeric

IT Support Specialist

Zebulon, NC

$24/hr

Manufacturing Technology Assistant The Manufacturing Technology Assistant role at a local plant is ... Recognizes that although not every task may be glamorous, each one provides a chance to learn and ...

Alphanumeric

IT Support Specialist

Zebulon, NC · On-site

$24/hr

Manufacturing Technology Assistant The Manufacturing Technology Assistant role at a local plant is ... Recognizes that although not every task may be glamorous, each one provides a chance to learn and ...

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC · On-site

Role: IT Help Desk Support Location : Cary, NC Duration: Fulltime/ Perm with HCL America Role ... Escalate to the appropriate management level when thresholds are violated. * Close Service Call

RCOR

IT Support Specialist II Raleigh-Durham

Durham, NC · On-site

IT Support Specialist IT Support Specialist. Great opportunity for a recent Computer Science college graduate with 4+ years of experience looking for an on-site IT support position in Raleigh-Durham ...

RCOR

IT Support Specialist II Raleigh-Durham

Durham, NC · On-site

IT Support Specialist IT Support Specialist. Great opportunity for a recent Computer Science college graduate with 4+ years of experience looking for an on-site IT support position in Raleigh-Durham ...

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Showing results 1-20

All JobsIt Support Level 1 JobsIt Support Level 1 Jobs in Raleigh, NC

It Support Level 1 information

See Raleigh, NC salary details

$13

$24

$35

How much do it support level 1 jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for it support level 1 in Raleigh, NC is $24.37, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $27.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the It Support Level 1 position, and why are they important?

To thrive as an IT Support Level 1, you need foundational knowledge of computer hardware, software, troubleshooting techniques, and typically a diploma or certification in IT or a related field. Familiarity with help desk ticketing systems, operating systems like Windows and Mac OS, and basic networking tools is valuable, and certifications such as CompTIA A+ are often preferred. Strong communication skills, patience, and a customer-focused mindset help you excel in assisting users and translating technical issues into understandable terms. These skills enable efficient problem resolution, positive user experiences, and smooth operation of IT services within an organization.

What is level 1 and level 2 in IT?

In IT support, Level 1 technicians handle basic issues such as password resets and hardware troubleshooting, often using remote tools and standard procedures. Level 2 technicians address more complex problems that require deeper technical knowledge, diagnostics, and sometimes escalation to specialized teams or advanced tools.

What jobs pay 4000 a week without a degree?

An IT Support Level 1 role typically does not pay $4,000 a week; such high earnings usually require advanced skills, certifications, or experience. Jobs that can pay this amount without a degree often include specialized trades, sales positions, or freelance work in fields like real estate or consulting. High-paying roles without degrees are rare and often depend on performance and skill level rather than formal education alone.

What are L1 support roles and responsibilities?

L1 support roles involve providing initial technical assistance to users by troubleshooting common hardware, software, and network issues. Responsibilities include answering support calls, documenting problems, and escalating complex issues to higher support levels when necessary. Basic knowledge of operating systems, remote tools, and customer service skills are essential for this position.

What is an IT Support Level 1 job?

An IT Support Level 1 job involves providing basic technical assistance and troubleshooting for hardware, software, and network issues. Professionals in this role handle user support requests, resolve common technical problems, and escalate complex issues to higher-level support teams when necessary. They assist with system configurations, password resets, and basic diagnostics to ensure smooth IT operations. Strong communication, problem-solving skills, and knowledge of common IT systems are essential for success in this position.

What does level 1 IT support do?

Level 1 IT support involves handling basic technical issues, such as troubleshooting hardware and software problems, resetting passwords, and providing initial assistance to users. Support technicians often use remote tools and follow standard procedures to resolve common issues quickly and escalate more complex problems to higher support levels.

What are the typical daily responsibilities of an IT Support Level 1 technician?

An IT Support Level 1 technician is primarily responsible for responding to user inquiries, diagnosing and resolving basic hardware and software issues, and escalating more complex problems to higher-level support teams. Daily tasks often include logging and tracking support tickets, assisting with password resets, installing approved software, and maintaining documentation of issues and resolutions. You may also provide in-person or remote support depending on the company's setup and help train end-users on simple IT procedures. This role is an excellent entry point for building technical skills and gaining exposure to a wide range of IT issues in a collaborative team environment.

What are the most commonly searched types of It Support Level 1 jobs in Raleigh, NC? The most popular types of It Support Level 1 jobs in Raleigh, NC are:
What are popular job titles related to It Support Level 1 jobs in Raleigh, NC? For It Support Level 1 jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching It Support Level 1 jobs in Raleigh, NC look for? The top searched job categories for It Support Level 1 jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for It Support Level 1 jobs? Cities near Raleigh, NC with the most It Support Level 1 job openings:
It Support Level 1 jobs near you
Infographic showing various It Support Level 1 job openings in Raleigh, NC as of July 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 75% In-person, and 25% Hybrid job distribution, with an average salary of $50,687 per year, or $24.4 per hour.
Desktop Support Level 1

Desktop Support Level 1

Artech Information System LLC

Cary, NC

$18.75 - $23.75/hr

Other

Posted 5 days ago

Job description

Company Description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Primary Skills: 

Should have experience into Desktop/ Desk side support/ Windows experience (Windows Based)

Should have experience in working in enterprise call centre environment. 

 Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users

Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.

Administer and provide User account provisioning.

1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.

Phone support experience necessary.

ITIL knowledge of V2 or V3. Especially on Service Desk, Incident, Problem, and Change Management

Technical helpdesk or technical call center experience is necessary.

Disciplined, systematic problem solving skills required.

Hands-on work experience with the following: 

Windows Operating systems

Clients: Windows7, Windows Vista, Windows XP, Windows 2000 

Servers: Windows 2000, Windows 2003, Windows 2008, 

Knowledge of Active Directory, Exchange 2003/2007

ITSM ticketing tools such as Remedy, HP Service Centre, Peregrine Service Centre  

User account creation for Active Directory, Exchange Mailboxes, Distribution lists

Remote desktop connectivity applications like SMS, Bombard, WebEx, Live Meeting, and Windows Native tools 

MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio

Internet browsers (e.g. Explorer, Chrome, Firefox), 

VPN and remote dial-in users

Support for laptop, desktops, and printers

Others: Adobe Acrobat and other common desktop applications like WinZip, etc. 


Qualifications

Desktop support Level 1

Additional Information

Client : HCL America; This is a Contract-to-Hire role.




Artech logo

About Artech

Sourced by ZipRecruiter

Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Morristown, NJ, US

Year founded

1992

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