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Contractual It Support Level 1 Jobs in Raleigh, NC

Artech Information System LLC

Desktop Support Level 1

Cary, NC · On-site

$18.75 - $23.75/hr

Company Description Artech is the 10th Largest IT Staffing Company in the US, according to Staffing ... Qualifications Desktop support Level 1 Additional Information Client : HCL America; This is a ...

Civic Federal Credit Union

IT Support Technician

Raleigh, NC · On-site

$21 - $28.75/hr

We strive to always display integrity, self-awareness, courage, and respect for one another while ... level for both desktop and server either physical or virtual supporting business users and ...

GoTriangle

IT Support Specialist

Durham, NC · On-site

$46K - $87K/yr

The IT Support Specialist is the first point of contact for all technical support needs within ... Provide first-level troubleshooting for hardware, software, network, and peripheral issues.

GoTriangle

IT Support Specialist

Durham, NC · On-site

The IT Support Specialist is the first point of contact for all technical support needs within ... Provide first-level troubleshooting for hardware, software, network, and peripheral issues.

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Belcan

IT Service Desk Analyst - Level 1

Raleigh, NC · On-site

$26 - $28/hr

Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite ... This position will have the overall responsibility for supporting the initial level of end user ...

Belcan

IT Service Desk Analyst - Level 1

Raleigh, NC · On-site

$26 - $28/hr

Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite ... This position will have the overall responsibility for supporting the initial level of end user ...

Skylimit Systems

IT Support Analyst

Raleigh, NC

$26 - $34/hr

This role provides frontline IT support in a highly regulated, mission-critical environment. The ideal candidate demonstrates strong technical aptitude, adherence to security protocols, and a ...

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC · On-site

Role: IT Help Desk Support Location : Cary, NC Duration: Fulltime/ Perm with HCL America Role ... Escalate to the appropriate management level when thresholds are violated. * Close Service Call

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Contractual It Support Level 1 information

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How much do contractual it support level 1 jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for contractual it support level 1 in Raleigh, NC is $24.37, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $27.60 per hour, depending on experience, location, and employer.

What is a contractual IT support level 1?

Contractual IT Support Level 1 roles are entry-level positions in information technology focused on providing basic technical assistance to users, typically for a set duration or project. These professionals handle tasks like troubleshooting hardware and software issues, resetting passwords, and providing general support for computer systems and networks. The 'contractual' aspect means the position is temporary, based on a contract rather than a permanent role. Level 1 support is usually the first point of contact for IT issues, escalating more complex problems to higher-level support teams. This role is essential for maintaining smooth daily operations in organizations.

What does a contractual IT support level 1 do?

As a Contractual IT Support Level 1 professional, your daily tasks generally include responding to user support tickets, troubleshooting basic hardware and software issues, and escalating more complex problems to higher-level IT staff. You'll frequently interact with end-users via email, phone, or in-person, ensuring their technical problems are resolved promptly. Additionally, you may assist with routine maintenance tasks such as software updates, password resets, and setting up new user accounts. Being organized and able to prioritize multiple requests are important skills for success in this role.

What are the key skills and qualifications needed to thrive as a contractual IT support level 1?

To thrive as a Contractual IT Support Level 1, you need a foundational knowledge of computer hardware, operating systems, basic networking, and customer support, often supported by a relevant diploma or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and standard office software is typically required. Strong communication skills, patience, and a customer-focused attitude set outstanding candidates apart in this role. These skills ensure efficient troubleshooting, clear user guidance, and reliable technical support, all of which help maintain smooth business operations.

What is the difference between Contractual IT Support Level 1 vs Contractual Help Desk Technician?

AspectContractual IT Support Level 1Contractual Help Desk Technician
CertificationsCompTIA A+ or similarCompTIA A+ or similar
Work EnvironmentOn-site or remote technical supportHelp desk or call center support
Industry UsageIT service providers, corporate ITCustomer service, IT support
Job FocusBasic troubleshooting, hardware/software setupUser assistance, ticket management

Both roles involve technical support and require similar certifications, but Contractual IT Support Level 1 typically focuses on direct technical troubleshooting, while Help Desk Technicians often emphasize user communication and ticket resolution. The roles overlap in skills but differ slightly in daily tasks and work environment.

What are the most commonly searched types of It Support Level 1 jobs in Raleigh, NC?

The most popular types of It Support Level 1 jobs in Raleigh, NC are:

What are popular job titles related to Contractual It Support Level 1 jobs in Raleigh, NC?

For Contractual It Support Level 1 jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Contractual It Support Level 1 jobs in Raleigh, NC look for?

The top searched job categories for Contractual It Support Level 1 jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Contractual It Support Level 1 jobs?

Cities near Raleigh, NC with the most Contractual It Support Level 1 job openings:

Contractual It Support Level 1 jobs near you
Infographic showing various Contractual It Support Level 1 job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 19% Part Time, and 7% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $50,687 per year, or $24.4 per hour.

Desktop Support Level 1

Artech Information System LLC

Cary, NC • On-site

$18.75 - $23.75/hr

Contractor

Re-posted 7 days ago

Job description

Company Description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Primary Skills: 

Should have experience into Desktop/ Desk side support/ Windows experience (Windows Based)

Should have experience in working in enterprise call centre environment. 

 Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users

Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.

Administer and provide User account provisioning.

1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.

Phone support experience necessary.

ITIL knowledge of V2 or V3. Especially on Service Desk, Incident, Problem, and Change Management

Technical helpdesk or technical call center experience is necessary.

Disciplined, systematic problem solving skills required.

Hands-on work experience with the following: 

Windows Operating systems

Clients: Windows7, Windows Vista, Windows XP, Windows 2000 

Servers: Windows 2000, Windows 2003, Windows 2008, 

Knowledge of Active Directory, Exchange 2003/2007

ITSM ticketing tools such as Remedy, HP Service Centre, Peregrine Service Centre  

User account creation for Active Directory, Exchange Mailboxes, Distribution lists

Remote desktop connectivity applications like SMS, Bombard, WebEx, Live Meeting, and Windows Native tools 

MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio

Internet browsers (e.g. Explorer, Chrome, Firefox), 

VPN and remote dial-in users

Support for laptop, desktops, and printers

Others: Adobe Acrobat and other common desktop applications like WinZip, etc. 


Qualifications

Desktop support Level 1

Additional Information

Client : HCL America; This is a Contract-to-Hire role.




Artech logo

About Artech

Sourced by ZipRecruiter

Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Morristown, NJ, US

Year founded

1992

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