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Day It Support Level 1 Jobs in Raleigh, NC (NOW HIRING)

Civic Federal Credit Union

IT Support Technician

Raleigh, NC · On-site

$21 - $28.75/hr

NORMAL DAY-TO-DAY WORK * Provide advanced Tier I technical support across computing platforms ... level for both desktop and server either physical or virtual supporting business users and ...

GoTriangle

IT Support Specialist

Durham, NC · On-site

$46K - $87K/yr

The IT Support Specialist is the first point of contact for all technical support needs within ... Provide first-level troubleshooting for hardware, software, network, and peripheral issues.

GoTriangle

IT Support Specialist

Durham, NC · On-site

The IT Support Specialist is the first point of contact for all technical support needs within ... Provide first-level troubleshooting for hardware, software, network, and peripheral issues.Escalate ...

New

GoTriangle

IT Support Specialist

Durham, NC · On-site

The IT Support Specialist is the first point of contact for all technical support needs within ... Provide first-level troubleshooting for hardware, software, network, and peripheral issues.

New

Belcan

IT Service Desk Analyst - Level 1

Raleigh, NC · On-site

$26 - $28/hr

Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite ... This position will have the overall responsibility for supporting the initial level of end user ...

Belcan

IT Service Desk Analyst - Level 1

Raleigh, NC

$26 - $28/hr

Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite ... This position will have the overall responsibility for supporting the initial level of end user ...

Skylimit Systems

IT Support Analyst

Raleigh, NC

$26 - $34/hr

This role provides frontline IT support in a highly regulated, mission-critical environment. The ideal candidate demonstrates strong technical aptitude, adherence to security protocols, and a ...

6AM City

IT Support Specialist

Raleigh, NC

Our team of technicians is looking for another talented IT Support Specialist to provide amazing support to end users, troubleshoot network devices, administer Windows servers, and manage cloud ...

6AM City

IT Support Specialist

Raleigh, NC

Our team of technicians is looking for another talented IT Support Specialist to provide amazing support to end users, troubleshoot network devices, administer Windows servers, and manage cloud ...

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All JobsDay It Support Level 1 JobsDay It Support Level 1 Jobs in Raleigh, NC

Day It Support Level 1 information

See Raleigh, NC salary details

$11

$18

$25

How much do day it support level 1 jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for day it support level 1 in Raleigh, NC is $18.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $19.86 per hour, depending on experience, location, and employer.

What is the difference between Day IT Support Level 1 vs Help Desk Technician?

AspectDay IT Support Level 1Help Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, HDI certifications (sometimes)
Work EnvironmentOn-site or remote, handling basic user issuesCall centers, on-site, or remote support for end-users
ResponsibilitiesBasic troubleshooting, password resets, hardware setupTroubleshooting, ticket logging, user support
Industry UsageIT departments across various industriesCustomer service-focused IT support roles

Day IT Support Level 1 and Help Desk Technician roles often overlap in certifications and work environments. Both handle basic troubleshooting and user support, but the Help Desk Technician may focus more on customer service and ticket management. Understanding these differences helps in choosing the right career path or job search focus.

What are the easiest entry-level IT jobs?

An entry-level IT support Level 1 technician is considered one of the easiest entry-level IT jobs, focusing on basic troubleshooting, hardware setup, and customer support. These roles often require foundational knowledge of computer systems, operating systems, and common software, with certifications like CompTIA A+ helping to qualify candidates. They typically involve working in help desks or technical support centers and may require basic communication skills and a willingness to learn.

What is a Day It Support Level 1 job description?

A Day It Support Level 1 technician provides basic technical assistance to users, troubleshooting hardware, software, and network issues. They typically handle initial problem diagnosis, perform routine maintenance, and escalate complex issues to higher support levels, often using ticketing systems and remote tools.

What are the most commonly searched types of It Support Level 1 jobs in Raleigh, NC?

The most popular types of It Support Level 1 jobs in Raleigh, NC are:

What are popular job titles related to Day It Support Level 1 jobs in Raleigh, NC?

For Day It Support Level 1 jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Day It Support Level 1 jobs in Raleigh, NC look for?

The top searched job categories for Day It Support Level 1 jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Day It Support Level 1 jobs?

Cities near Raleigh, NC with the most Day It Support Level 1 job openings:

Day It Support Level 1 jobs near you
Infographic showing various Day It Support Level 1 job openings in Raleigh, NC as of June 2026, with employment types broken down into 1% As Needed, 66% Full Time, 31% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $37,591 per year, or $18.1 per hour.

Desktop Support Level 1

Artech Information System LLC

Cary, NC

$18.75 - $23.75/hr

Contractor

Re-posted 7 days ago

Job description

Company Description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Primary Skills: 

Should have experience into Desktop/ Desk side support/ Windows experience (Windows Based)

Should have experience in working in enterprise call centre environment. 

 Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users

Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.

Administer and provide User account provisioning.

1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.

Phone support experience necessary.

ITIL knowledge of V2 or V3. Especially on Service Desk, Incident, Problem, and Change Management

Technical helpdesk or technical call center experience is necessary.

Disciplined, systematic problem solving skills required.

Hands-on work experience with the following: 

Windows Operating systems

Clients: Windows7, Windows Vista, Windows XP, Windows 2000 

Servers: Windows 2000, Windows 2003, Windows 2008, 

Knowledge of Active Directory, Exchange 2003/2007

ITSM ticketing tools such as Remedy, HP Service Centre, Peregrine Service Centre  

User account creation for Active Directory, Exchange Mailboxes, Distribution lists

Remote desktop connectivity applications like SMS, Bombard, WebEx, Live Meeting, and Windows Native tools 

MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio

Internet browsers (e.g. Explorer, Chrome, Firefox), 

VPN and remote dial-in users

Support for laptop, desktops, and printers

Others: Adobe Acrobat and other common desktop applications like WinZip, etc. 


Qualifications

Desktop support Level 1

Additional Information

Client : HCL America; This is a Contract-to-Hire role.




Artech logo

About Artech

Sourced by ZipRecruiter

Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Morristown, NJ, US

Year founded

1992

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