ZipRecruiter

Log In

1

Technical Support Engineer Jobs in Reston, VA (NOW HIRING)

MANTECH

Senior Cloud Support Engineer

Tysons, VA

The Senior Cloud Support Engineer will leverage their strong technical background and knowledge to provide senior operational and technical support to the Frontline operations team. You will help ...

MANTECH

Senior Cloud Support Engineer

Tysons, VA

The Senior Cloud Support Engineer will leverage their strong technical background and knowledge to provide senior operational and technical support to the Frontline operations team. You will help ...

Apptium Technologies

Be Seen First

Application Support Engineer

Reston, VA · On-site

$65K - $85K/yr

The engineer independently investigates, diagnoses, and resolves complex technical issues, applying ... Provide hands-on technical support during product rollouts, system upgrades, and customer ...

ATG

Technical Support Analyst

Arlington, VA · On-site

Job Title: Technical Support Analyst Location: Fully Remote - D.C. Metro Area Employment Type ... Zscaler Engineering. The Analyst should be detail-oriented, process-driven, and proactive in ...

Amazon

ITS Support Engineer I

Herndon, VA

Are you passionate about solving technical challenges and helping people. Do you thrive in a dynamic, high-impact environment. Join Amazon's IT Services team as an ITS Support Engineer and be part of ...

New

next page

Showing results 1-20

People also search for

All JobsTechnical Support Engineer JobsTechnical Support Engineer Jobs in Reston, VA

Technical Support Engineer information

See Reston, VA salary details

$39K

$82.2K

$124.3K

How much do technical support engineer jobs pay per year?

As of May 29, 2026, the average yearly pay for technical support engineer in Reston, VA is $82,222.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,300.00 and $102,500.00 per year, depending on experience, location, and employer.

What Is a Technical Support Engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
More about Technical Support Engineer jobs
What are the most commonly searched types of Technical Support Engineer jobs in Reston, VA? The most popular types of Technical Support Engineer jobs in Reston, VA are:
What are popular job titles related to Technical Support Engineer jobs in Reston, VA? For Technical Support Engineer jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer jobs in Reston, VA look for? The top searched job categories for Technical Support Engineer jobs in Reston, VA are:
What cities near Reston, VA are hiring for Technical Support Engineer jobs? Cities near Reston, VA with the most Technical Support Engineer job openings:
Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Reston, VA as of May 2026, with employment types broken down into 77% Full Time, 8% Part Time, 2% Temporary, and 13% Contract. Highlights an 43% Physical, 14% Hybrid, and 43% Remote job distribution, with an average salary of $82,222 per year, or $39.5 per hour.
Senior Cloud Support Engineer

Senior Cloud Support Engineer

MANTECH

Tysons, VA

Full-time

Posted 28 days ago

ManTech rating

8.8

Company rating: 8.8 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

31st of 183 rated software companies

Job description

MANTECH seeks a motivated, career and customer-oriented Senior Cloud Support Engineer to join our team in Tysons, VA.
 

The Senior Cloud Support Engineer will leverage their strong technical background and knowledge to provide senior operational and technical support to the Frontline operations team. You will help customers seamlessly operate hybrid on-premises cloud infrastructure through a mix of debugging, networking, and system administration.
 

Responsibilities include but are not limited to:

  • Understanding all aspects of the platform, its features, and how customers create and operate supported workloads.
  • Internalizing scalability and quality issues to develop and execute comprehensive addressment plans.
  • Troubleshooting complex system and application issues, including containerized microservices and VM workloads.
  • Collaborating with PMs, TPMs, and external vendors to streamline support and prioritize high-value items.
  • Developing order portals, automation tooling, and SLA dashboards to enhance support scenarios and solutions.
  • Assisting L2 and L3 troubleshooting efforts while contributing to the scaling of the support software stack.
  • Recommending, and when approved, implementing process and policy improvements to product operations.
     

Minimum Qualifications:

  • Bachelor’s degree in Computer Science, Technology, Engineering, or Mathematics (or 4 years of equivalent experience).
    • Associate's degree (or 2 years of equivalent experience) and 2 years of additional experience may be exchanged in lieu of a required bachelor's degree.
  • 5+ years experience with software development in one or more programming languages, including data structures and algorithms.
  • 3+ years experience testing, maintaining, and launching software products in a production environment.
  • 1+ years experience with software design and architecture focused on complex systems.
     

Preferred Qualifications:

  • Experience with Kubernetes, CI/CD tools, and building or running monitoring pipelines.
  • Deep knowledge of Operating System internals, L2/L3/L4 networking, and Storage appliance internals.
  • Understanding of enterprise Compute environments with virtualization and cloud hosting experience.
  • Experience with ServiceNow and the physical deployment or troubleshooting of networking infrastructure.
     

Clearance Requirements:

  • An active TS/SCI with Polygraph is required for this position.
     

Physical Requirements:

  • Must be able to remain in a stationary position 50% of the time.
  • Needs to occasionally move about inside the office to access file cabinets and office machinery.
  • Frequently communicates with co-workers, management, and customers, which may involve delivering presentations.
  • Must be able to exchange accurate information in these situations.

What ManTech employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply