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Tier 3 Support Jobs in Reston, VA (NOW HIRING)

ECS

IT Operations Lead [Tier 3] - Senior

Fairfax, VA · On-site

Lead Tier 3 operational support activities for enterprise infrastructure and network services. * Serve as the primary escalation point for complex incidents, ensuring timely resolution. * Coordinate ...

American Systems

Service Desk Tier 2/3 Support

Mclean, VA · On-site

$93K - $101K/yr

Service Desk Tier 2/3 Support Location US-VA-McLean ID 2026-4575 Category IT / Cyber Security / Network Systems Position Type Full-Time Remote Yes Clearance Required Secret Overview AMERICAN SYSTEMS ...

Agile Defense

Tier III Analyst

Rosslyn, VA · Hybrid

Our vision is to bring adaptive innovation to support our nation's most important missions through ... Tier III Analyst Location: Hybrid, Rosslyn, VA Clearance Level: Secret, Must Have Clearance to ...

InterImage

Tier 3 Network Engineer

Chantilly, VA · On-site

We are looking for a Tier 3 Network Engineer to support a government customer's global enterprise network. Big picture, the Tier 3 engineering team provides implementation support to the network ...

ECS

Senior Tier-3 Analyst

Falls Church, VA · On-site

$93K - $124K/yr

The WDP extends to Unclassified, Secret, and Top Secret environments, and supports collaboration ... Tier-3 Analyst serves as the most advanced technical resource within the WDP User Support Desk ...

OBXtek Inc.

Tier 2 APR Technical Support

Washington, DC · On-site

$42K - $53K/yr

This role serves as a critical escalation point between the USDA's National Tier 1 Service Desk and advanced Tier 3 support teams. This role provides in-depth technical support for hardware, software ...

OBXtek Inc.

Tier 2 APR Technical Support

Washington, DC

$42K - $53K/yr

This role serves as a critical escalation point between the USDA's National Tier 1 Service Desk and advanced Tier 3 support teams. This role provides in-depth technical support for hardware, software ...

VivSoft Technologies

Support Specialist

Herndon, VA · Remote

Job Summary Provides advanced Tier III application and operational support for mission-critical federal personnel vetting and security management systems. Responsible for troubleshooting complex ...

VivSoft Technologies LLC

Support Specialist

Herndon, VA · On-site +1

Job Summary Provides advanced Tier III application and operational support for mission-critical federal personnel vetting and security management systems. Responsible for troubleshooting complex ...

AMERICAN SYSTEMS

Service Desk Tier 2/3 Support

Mclean, VA · On-site +1

$93K - $101K/yr

Provides Tier 2 and Tier 3 user support for all stakeholders of DLSA systems, services, and components. * Must be able to function and make required decisions independently * Resolves incidents ...

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All JobsTier 3 Support JobsTier 3 Support Jobs in Reston, VA

Tier 3 Support information

See Reston, VA salary details

$15

$27

$46

How much do tier 3 support jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for tier 3 support in Reston, VA is $27.10, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $29.52 per hour, depending on experience, location, and employer.

What types of issues does a Tier 3 Support specialist typically handle compared to Tier 1 or Tier 2 support roles?

Tier 3 Support specialists are responsible for addressing the most complex and challenging technical problems that cannot be resolved by Tier 1 or Tier 2 teams. These issues often involve in-depth troubleshooting, root cause analysis, and collaboration with developers or product engineers to resolve systemic or advanced hardware/software problems. Unlike earlier tiers that handle basic troubleshooting or account support, Tier 3 handles escalations that may require specialized knowledge or the creation of permanent solutions. This role is highly collaborative, often involving cross-team communication and direct involvement in critical incident management. As a result, professionals in Tier 3 Support gain valuable expertise and exposure that can lead to specialized engineering or leadership career paths.

What are the key skills and qualifications needed to thrive in the Tier 3 Support position, and why are they important?

To thrive as a Tier 3 Support professional, you need deep technical expertise in troubleshooting complex systems, advanced problem-solving abilities, and experience with relevant industry technologies. Familiarity with ticketing systems, network and server diagnostic tools, and certifications such as CompTIA, Microsoft, or Cisco are often expected. Strong analytical thinking, effective communication skills, and the ability to mentor others help distinguish top performers. These skills are crucial for efficiently resolving escalated issues, supporting internal teams, and maintaining high service standards for customers.

What is a Tier 3 Support job?

A Tier 3 Support job involves providing advanced technical support for complex issues that cannot be resolved by Tier 1 or Tier 2 teams. Tier 3 specialists diagnose deep-rooted software, hardware, or network problems, often working closely with developers or engineers to identify and implement solutions. They may also assist with bug fixes, system optimizations, and documentation for recurring issues. Their role requires extensive technical expertise, troubleshooting skills, and a deep understanding of the product or system.

What are popular job titles related to Tier 3 Support jobs in Reston, VA? For Tier 3 Support jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Tier 3 Support jobs in Reston, VA look for? The top searched job categories for Tier 3 Support jobs in Reston, VA are:
Tier 3 Support jobs near you
Network & Systems Administrator / Tier III

Network & Systems Administrator / Tier III

Cherry Bekaert

Washington, DC • Hybrid

Other

Posted 2 days ago

Job description

Network & Systems Administrator / Tier III

Location:Washington, DC (On-site, 5 days/week, 8:30 AM - 5:30 PM)
Employment Type:Contract-to-Hire
Hourly rate: 45-50/hr.

Overview

We are seeking a highly skilledNetwork & Systems Administrator (Tier III)to support and maintain a hybrid Microsoft-based IT environment. This role bridgesadvanced end-user support and systems administration, requiring a hands-on professional who can operate across both infrastructure and user-facing responsibilities.

The ideal candidate will have strong experience inMicrosoft 365 administration, hybrid Active Directory environments, and PowerShell scripting, with the ability to manage and automate large-scale system changes.

Key Responsibilities

Systems & Cloud Administration

  • Administer and configureMicrosoft 365 (M365)environment, including user management and service optimization
  • Manage hybridActive Directory (on-premises and Azure AD/Entra ID)environments
  • Support and maintainAzure cloud infrastructure, including Azure resource management
  • Administer tools such asMicrosoft Defender, SCCM, Intune, and Azure Management services

Network & Infrastructure Support

  • SupportLAN/WAN network infrastructureacross corporate and field offices (Phoenix, Los Angeles, and remote users)
  • Performsystem patching, upgrades, and maintenanceacross servers and endpoints
  • Assist with light infrastructure management acrosscloud and on-premises servers

End-User & Tier III Support

  • Provideadvanced (Tier III) technical supportfor complex system and user issues
  • Act as an escalation point between help desk/end-user support and engineering teams
  • Support a distributed workforce with both on-site and remote users

Automation & Scripting

  • Develop and maintainPowerShell scriptsto automate administrative tasks
  • Perform bulk user and system management tasks (e.g., account provisioning, deprovisioning, updates)
  • Execute large-scale changes such asbulk account disabling, cleanup, and device wiping
  • Generate automated reporting (e.g., AD user attributes, system data extraction)

Provisioning & User Lifecycle Management

  • Manage user onboarding and offboarding processes within AD/M365
  • Provision devices and user accounts in accordance with company policies
  • Ensure secure and efficient access management across systems

Required Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or related field
  • 5+ years of experience insystems and network administration
  • Strong experience inMicrosoft 365 administration and configuration
  • Hands-on experience with:
    • Active Directory (on-prem and hybrid environments)
    • Azure (cloud services and management)
    • Entra ID (Azure AD)
    • Microsoft Defender, SCCM, and Intune
  • AdvancedPowerShell scripting experience(automation, bulk actions, reporting)
  • Experience supportingLAN/WAN environments
  • Ability to operate at aTier III support level

Preferred Qualifications

  • Experience working inhybrid cloud environmentstransitioning from on-prem to cloud
  • Familiarity withendpoint management in cloud-based environments
  • Strong troubleshooting and problem-solving skills across both systems and networks
  • Experience supportingmulti-site organizations with remote users

Key Traits for Success

  • Ability to work across bothend-user support and infrastructure management
  • Strong attention to detail with a focus onautomation and efficiency
  • Proactive mindset in identifying and resolving system issues
  • Excellent communication skills for cross-functional collaboration
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