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Tier 3 Support Jobs in Reston, VA (NOW HIRING)

ECS

IT Operations Lead [Tier 3] - Senior

Fairfax, VA · On-site

Lead Tier 3 operational support activities for enterprise infrastructure and network services. * Serve as the primary escalation point for complex incidents, ensuring timely resolution. * Coordinate ...

ECS

IT Operations Lead [Tier 3] - Senior

Fairfax, VA · On-site

They are seeking an IT Operations Lead to manage Tier 3 operational support activities for enterprise infrastructure and network services, ensuring timely resolution of complex incidents and ...

Peraton

Help Desk Tier III

Herndon, VA · On-site

$66K - $106K/yr

This SME will support the engineering, implementation, deployment, and sustainment of the ACAS ... Provide Tier III support to the ACAS implementation. Qualifications * 5 years with BS/BA; 3 years ...

Peraton

Help Desk Tier III

Reston, VA · On-site

$66K - $106K/yr

This SME will support the engineering, implementation, deployment, and sustainment of the ACAS ... Provide Tier III support to the ACAS implementation. Qualifications * 5 years with BS/BA; 3 years ...

InterImage

Tier 3 Network Engineer

Chantilly, VA · On-site

We are looking for a Tier 3 Network Engineer to support a government customer's global enterprise network. Big picture, the Tier 3 engineering team provides implementation support to the network ...

ASM Research

Tier III Deputy

Arlington, VA

Tier III Deputy The Tier III Deputy will be responsible for maintaining and implementing the Tier III support structure and ticket resolution processes. They will engage in ticket reviews, minor ...

Knowesis Inc.

Operations Support (Tier III)

Arlington, VA · On-site

$52.50K - $70.30K/yr

Operations Support (Tier III) Location: Alexandria, VA Work Environment: On-site with potential for authorized telework Clearance Required: TS/SCI Status: Funded Knowesis is currently seeking an ...

ASM Research

Tier III Deputy

Arlington, VA · On-site

$133.10K/yr

The Tier III Deputy will be responsible for maintaining and implementing the Tier III support structure and ticket resolution processes. They will engage in ticket reviews, minor troubleshooting, and ...

ECS

Senior Tier-3 Analyst

Falls Church, VA · On-site

$93.90K - $124.30K/yr

The WDP extends to Unclassified, Secret, and Top Secret environments, and supports collaboration ... Tier-3 Analyst serves as the most advanced technical resource within the WDP User Support Desk ...

Progression, Inc.

Help Desk - Tier II

Alexandria, VA · On-site

$35 - $43/hr

Collaborate with Tier III support and development teams to analyze system code and data. Ensure timely resolution of issues while maintaining high customer service standards. Progression Inc. is an ...

Progression, Inc.

Help Desk - Tier II

Mclean, VA · On-site

$35 - $43/hr

Collaborate with Tier III support and development teams to analyze system code and data. Ensure timely resolution of issues while maintaining high customer service standards. Progression Inc. is an ...

DanSources

Tier III (O&M) Support

Chantilly, VA · On-site

We have an exciting opportunity for Tier III Operations and Maintenance (O&M) engineers to join our team, supporting various WAN and LAN networks for our valued customers. In this role, you will ...

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$27

$46

How much do tier 3 support jobs pay per hour?

As of May 28, 2026, the average hourly pay for tier 3 support in Reston, VA is $27.10, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $29.52 per hour, depending on experience, location, and employer.

What is a Tier 3 Support job?

A Tier 3 Support job involves providing advanced technical support for complex issues that cannot be resolved by Tier 1 or Tier 2 teams. Tier 3 specialists diagnose deep-rooted software, hardware, or network problems, often working closely with developers or engineers to identify and implement solutions. They may also assist with bug fixes, system optimizations, and documentation for recurring issues. Their role requires extensive technical expertise, troubleshooting skills, and a deep understanding of the product or system.

What are the key skills and qualifications needed to thrive in the Tier 3 Support position, and why are they important?

To thrive as a Tier 3 Support professional, you need deep technical expertise in troubleshooting complex systems, advanced problem-solving abilities, and experience with relevant industry technologies. Familiarity with ticketing systems, network and server diagnostic tools, and certifications such as CompTIA, Microsoft, or Cisco are often expected. Strong analytical thinking, effective communication skills, and the ability to mentor others help distinguish top performers. These skills are crucial for efficiently resolving escalated issues, supporting internal teams, and maintaining high service standards for customers.

What types of issues does a Tier 3 Support specialist typically handle compared to Tier 1 or Tier 2 support roles?

Tier 3 Support specialists are responsible for addressing the most complex and challenging technical problems that cannot be resolved by Tier 1 or Tier 2 teams. These issues often involve in-depth troubleshooting, root cause analysis, and collaboration with developers or product engineers to resolve systemic or advanced hardware/software problems. Unlike earlier tiers that handle basic troubleshooting or account support, Tier 3 handles escalations that may require specialized knowledge or the creation of permanent solutions. This role is highly collaborative, often involving cross-team communication and direct involvement in critical incident management. As a result, professionals in Tier 3 Support gain valuable expertise and exposure that can lead to specialized engineering or leadership career paths.
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Tier 3 Support jobs near you
Infographic showing various Tier 3 Support job openings in Reston, VA as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $56,366 per year, or $27.1 per hour.
Tier 3 Operations Lead

Tier 3 Operations Lead

Bana Solutions, LLC

Chantilly, VA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

OVERVIEW:

We are seeking a Tier 3 Operations Lead to support a U.S. Government customer in a secure, mission-critical environment. This role provides technical leadership for a small operations team responsible for Tier 1-3 incident management and serves as the final technical escalation point for complex system and user issues. The ideal candidate has deep hands-on troubleshooting experience, a strong understanding of operational support in classified environments, and the ability to lead personnel while maintaining compliance with government security and operational requirements.

GENERAL DUTIES:

  • Lead, mentor, and provide technical direction to a Tier 1-3 operations support team
  • Serve as the final escalation authority for complex or high-severity technical incidents
  • Perform advanced troubleshooting, root cause analysis, and resolution of Tier 3 issues
  • Analyze, write, and optimize SQL queries in support of incident resolution, data validation, and reporting
  • Develop and maintain automation and diagnostic scripts using Bash or PowerShell
  • Provide direct operational support to government users, including issue resolution and escalation coordination
  • Support and troubleshoot Identity and Access Management (IAM) solutions, including proprietary and commercial off-the-shelf (COTS) tools
  • Ensure incidents, problems, and changes are handled in accordance with established ITIL-based processes
  • Coordinate with engineering, cybersecurity, and government stakeholders to resolve systemic issues
  • Identify trends, recurring issues, and operational gaps; recommend and implement process improvements
  • Ensure compliance with DoD security policies, procedures, and audit requirements

REQUIRED QUALIFICATIONS:

  • Minimum of 5 years of professional experience in technical operations, systems support, service desk, or a related field
  • Demonstrated experience acting as a senior escalation point for Tier 3 support
  • Strong hands-on experience with SQL query development and troubleshooting
  • Experience developing scripts using Bash or PowerShell
  • Experience providing direct support to end users or customers in a secure or regulated environment
  • Experience supporting Identity and Access Management (IAM) systems (proprietary or COTS)
  • Strong written and verbal communication skills suitable for government customers
  • Ability to operate effectively in high-pressure, mission-critical environments

DESIRED QUALIFICATIONS:

  • Experience supporting DoD or Intelligence Community (IC) customers
  • Familiarity with DoD security frameworks and policies (e.g., RMF, STIGs)
  • ITIL Foundation or equivalent certification
  • Experience with incident response, sustainment, or operational readiness programs
  • Prior experience working in classified or air-gapped environments

CLEARANCE:

  • Top Secret clearance minimum

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