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Technical Support Engineer Remote Jobs in Reston, VA

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43K - $54K/yr

The Remote Support Technician provides technical assistance to users from a remote location, primarily through phone, email, or remote desktop software. They troubleshoot hardware and software issues ...

Digital Links Inc

API Gateway Engineer

Arlington, VA · Remote

... Engineer Remote Client Identity Credential Access Management team is seeking a multiple technical ... support of enterprise applications Excellent communication skills with the ability to collaborate ...

Global Alliant Inc

DevOps Engineer

Rockville, MD · Remote

$54 - $74/hr

Role: DevOps Engineer (remote, should be inside US to apply for this role) Skills- * A Bachelor of Science (BS) degree in related field or equivalent work experience can be substituted instead of a ...

Global Alliant Inc

DevOps Engineer

Rockville, MD · Remote

$53.75 - $73.75/hr

Role: DevOps Engineer (remote, should be inside US to apply for this role) Skills- * A Bachelor of Science (BS) degree in related field or equivalent work experience can be substituted instead of a ...

IsI Enterprises LLC

AI Software Engineer - Remote

Reston, VA · On-site +1

$140K - $170K/yr

Build internal tools and interfaces that enable non-technical teams to leverage AI capabilities ... Support secure deployment practices including infrastructure-as-code, container security, and CI/CD ...

ISI Enterprises

AI Software Engineer - Remote

Reston, VA · On-site +1

Build internal tools and interfaces that enable non-technical teams to leverage AI capabilities ... Support secure deployment practices including infrastructure-as-code, container security, and CI/CD ...

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Technical Support Engineer Remote information

See Reston, VA salary details

$39K

$82.2K

$124.3K

How much do technical support engineer remote jobs pay per year?

As of Jun 24, 2026, the average yearly pay for technical support engineer remote in Reston, VA is $82,222.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,300.00 and $102,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
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Technical Support Engineer Remote jobs near you
Hypersonic Wind Tunnel Lead Engineer - REMOTE

Hypersonic Wind Tunnel Lead Engineer - REMOTE

Scientific Research Corporation

Alexandria, VA • On-site, Remote

$136K - $228K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Salary Statement
Estimated Starting Salary Range: USD $136,850.00/Yr. - USD $228,100.00/Yr. Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.
Description
This person could work onsite in Alexandria, VA, St. Paul, Minnesota, or Full-Time Remote if not open to relocating.
We are seeking an experienced Test Facility Lead Engineer to provide comprehensive technical oversight for the design, integration, operation, and maintenance of new and existing large-scale hypersonic ground test capabilities while providing technical leadership to ensure that once functional, the facility and its systems operate safely, reliably, and in alignment with performance requirements.
The Department of War (DoW) Test Resource Management Center (TRMC) plays a critical role in ensuring our warfighters maintain a decisive edge. TRMC ensures that the DoW components possess the appropriate test and evaluation (T&E) infrastructure required to develop and field military systems. Scientific Research Corporation supports TRMC by providing a Systems Engineering and Technical Advisory (SETA) support staff. This team delivers specialized technical expertise, engineering oversight, program management, and acquisition support to help the government design, manage, and deliver complex systems, in this case unique test infrastructure.
The ideal candidate will be a transonic and supersonic wind tunnel subject matter expert with strong documentation and communication skills, personal accountability, and a desire to work as part of a collaborative team. This role is a critical part of the government's oversight team, serving as the technical lead and trusted technical advisor for a cutting-edge hypersonic T&E infrastructure project. You will be responsible for the government-side oversight of a state-of-the-art high-speed / transonic and supersonic wind tunnel test capability.
Under the oversight of the Chief Engineer and in coordination with other Test Facility Lead Engineers and the Construction Lead, the candidate will:
  • Providing Technical Oversight & Contractor Evaluation
  • Serving as the primary technical advisor to the Contracting Officer's Representative (COR), overseeing the design-build prime contractor's design and execution of a wind tunnel test capability
  • Serving as the authoritative technical Point of Contact (POC), providing critical feedback and strategic guidance to the contractor to ensure designs align with government safety, reliability, and performance requirements
  • Leveraging deep expertise of wind tunnel design, wind tunnel operations, and wind tunnel test planning to identify, own, manage, and communicate technical risk, developing mitigation plans in partnership with the Assistant Project Manager (APM)
  • Representing the government program office while attending contractor-chaired Integrated Product Team (IPT) meetings, Technical Interchange Meetings (TIMs), technical design reviews, and milestone reviews applying subject matter expertise to provide insights and communicate government questions and concerns to the contractor
  • Conducting detailed technical reviews of contractor-developed designs, drawings, specifications, and analyses such as Finite Element Analysis (FEA) and Computational Fluid Dynamics (CFD)
  • Validating contractor technical findings by performing independent verification analyses and coordinating with external SMEs, FFRDCs, UARCs, etc., to assess risk and inform government decisions
  • Possessing and applying a strong safety ethos, leading and contributing to safety reviews and audits
  • Contributing to programmatic planning by developing Statements of Work (SOW), Independent Government Cost Estimates (IGCEs), and facility requirement documentation
  • Collaborating seamlessly within a highly matrixed team of mechanical, electrical, aerothermal, controls and instrumentation, and systems engineers, program management, program controls, physical security, cybersecurity, and construction professionals

Reporting
  • Translating complex project data into decision-ready insights; lead executive briefings to present technical summaries, risk assessments, and recommendations to support government action and decisions
  • Adhering to, and reviewing internal and external work products for adherence to administrative and sensitive data protection guidelines

#LI-HK1
Requirements
  • Bachelor's degree in Mechanical Engineering, Aerospace Engineering, Electrical Engineering, or a related technical discipline and 10+ years of experience in the aerospace or defense industry
  • Direct experience with the design, construction, operation, and/or modernization of large-scale Test and Evaluation (T&E) facilities such as wind tunnels, arc jets, rocket stands, turbine cells, etc.
  • Proven ability to conduct comprehensive technical reviews and assessments, resolve complex technical issues, and oversee project phases from initial design through closeout
  • Exceptional communication skills with a proven ability to translate complex engineering data into decision-ready briefings for government and contractor stakeholders
  • Proven tactical project management skills with a demonstrated ability to drive accountability, manage action plans, and maintain project momentum
  • Experience integrating complex systems
  • Knowledge of engineering principles related to mechanical, electrical, instrumentation, and control systems
  • Proficiency in Microsoft Office 365 suite of software
  • Must possess an active SECRET security clearance

Desired Skills
  • Master's Degree or Ph.D. in Aerospace or Mechanical Engineering
  • Experience working in a matrixed or collaborative technical oversight environment (SETA)
  • Specific, direct experience with test-customer focused wind tunnel operations subsonic, transonic, supersonic, and , Hypersonic Aerodynamics, or Hypersonic Propulsion
  • Experience with Facility Engineering specializing in high-temperature and high-pressure systems
  • Experience in instrumentation systems, data collection, and data analytics
  • Understanding and regular use of Generative AI tools applied to engineering analysis, code generation, or document review.
  • Experience with modern digital engineering design and analysis tools and software
  • Familiarity with DoW weapon acquisition programs and their T&E needs

Clearance Information
SRC IS A CONTRACTOR FOR THE U.S. GOVERNMENT, THIS POSITION WILL REQUIRE U.S. CITIZENSHIP AS WELL AS, A U.S. GOVERNMENT SECURITY CLEARANCE AT THE SECRET LEVEL
Travel Requirements
  • Travel approximately 20% of the year (approximately ten non-consecutive weeks)

About Us
Scientific Research Corporation is an advanced information technology and engineering company that provides innovative products and services to government and private industry, as well as independent institutions. At the core of our capabilities is a seasoned team of highly skilled engineers and scientists with multidisciplinary backgrounds. This team is challenged daily to provide cutting edge technology solutions to our clients.
SRC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with a company match, life insurance, vacation and sick paid time off accruals with amounts increasing based on role and years of service, 11 paid holidays, tuition reimbursement, and a work environment that encourages excellence and more. For positions requiring a security clearance, selected applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
EEO
Scientific Research Corporation is an equal opportunity employer that does not discriminate in employment.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected characteristic under federal, state or local law.
Scientific Research Corporation endeavors to make www.scires.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact jobs@scires.com for assistance. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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