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Remote It Help Desk Jobs in Reston, VA (NOW HIRING)

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

... Remote Rate: $40/hr. to $60/hr. commensurate with experience System One IT is seeking an IT Enginee ... This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

... Remote Rate: $40/hr. to $60/hr. commensurate with experience System One IT is seeking an IT Enginee ... This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

... Remote Rate: $40/hr. to $60/hr. commensurate with experience System One IT is seeking an IT Enginee ... This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

... Remote Rate: $40/hr. to $60/hr. commensurate with experience System One IT is seeking an IT Enginee ... This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ...

Nüvitek

Help Desk Support Specialist

Arlington, VA · On-site +1

$65K - $75K/yr

Help Desk Support Specialist Department: Delivery Employment Type: Full Time Location ... Remote Reporting To: Parisa Compensation: $65,000 - $75,000 / year Description At Nüvitek ...

New

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Bachelor's degree in Information Technology, Cybersecurity, or a related field preferred ... Experience supporting VDI environments and remote access connectivity for Windows and macOS users

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Bachelor's degree in Information Technology, Cybersecurity, or a related field preferred ... Experience supporting VDI environments and remote access connectivity for Windows and macOS users

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Bachelor's degree in Information Technology, Cybersecurity, or a related field preferred ... Experience supporting VDI environments and remote access connectivity for Windows and macOS users

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Bachelor's degree in Information Technology, Cybersecurity, or a related field preferred ... Experience supporting VDI environments and remote access connectivity for Windows and macOS users

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All JobsIt Help Desk JobsRemote It Help Desk JobsRemote It Help Desk Jobs in Reston, VA

Remote It Help Desk information

See Reston, VA salary details

$13

$24

$35

How much do remote it help desk jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote it help desk in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are some common challenges faced by remote IT help desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What are the key skills and qualifications needed to thrive as a remote IT help desk professional?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What is a remote IT help desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.
What are the most commonly searched types of It Help Desk jobs in Reston, VA? The most popular types of It Help Desk jobs in Reston, VA are:
What are popular job titles related to Remote It Help Desk jobs in Reston, VA? For Remote It Help Desk jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Remote It Help Desk jobs in Reston, VA look for? The top searched job categories for Remote It Help Desk jobs in Reston, VA are:
What cities near Reston, VA are hiring for Remote It Help Desk jobs? Cities near Reston, VA with the most Remote It Help Desk job openings:
Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in Reston, VA as of August 2026, with employment types broken down into 91% Full Time, 6% Temporary, and 3% Contract. Highlights an 100% Remote job distribution, with an average salary of $50,097 per year, or $24.1 per hour.

IT Engineer - Windows and macOS

System One

Bethesda, MD • Remote

$40 - $60/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 15 days ago

Job description

IT Engineer – Windows and MacOS Contract to Hire Bid Support- Start expected Mid-August 2026, if awarded Clearance – Active Top Secret required Remote Rate: $40/hr. to $60/hr. commensurate with experience System One IT is seeking an IT Engineer to provide engineering-level endpoint and infrastructure support for a federal agency client. This position is in the bid phase, expected to begin in mid-August 2026 if awarded. This is not a Tier 1 help desk role — you will design, implement, and maintain technical controls across Windows and macOS environments, covering imaging, patch management, device lifecycle, identity engineering, and telemetry to support threat detection and incident response. Duties and Responsibilities:

  • Design and maintain secure, standardized workstation images for macOS and Windows platforms, including VDI and remote access configurations
  • Engineer and maintain endpoint configuration baselines using Ivanti, KACE, Microsoft Intune, and Windows Autopilot; remediate configuration drift and enforce compliance policies
  • Implement and manage OS and application patch management processes; coordinate orchestration, post-deployment validation, and rollback
  • Support device enrollment, provisioning, and lifecycle management using Intune, Autopilot, Apple Business Manager, and JAMF; maintain accurate asset inventory
  • Configure and maintain endpoint logging and telemetry; ensure log forwarding to enterprise SIEM and EDR platforms
  • Follow a formal assessment-to-remediation workflow, producing Findings Reports, Remediation Plans, and Validation Reports for all engineering changes
  • Produce and maintain operational runbooks, knowledge transfer materials, and escalation documentation
Education and Years of Experience:
  • Bachelor's degree in Information Technology, Cybersecurity, or a related field preferred
  • Education requirements may be waived based on professional experience, at the government’s discretion
  • 8+ years of experience in Information Technology, Endpoint Engineering, or Cybersecurity
  • 6+ years performing engineering (not help desk) functions in enterprise environments
  • Experience building and maintaining Windows and macOS workstation images, including automation, validation, and rollback
  • Hands-on experience with Ivanti and/or KACE for OS and application patch management
  • Experience with Microsoft Intune and Windows Autopilot for device provisioning and compliance enforcement
  • Experience implementing passwordless authentication and hardware-backed credentials
  • Experience configuring endpoint logging and forwarding telemetry to SIEM and EDR platforms
  • Experience supporting forensic collection and audit readiness
  • Experience working under formal change control, audit, and security governance processes
Required Skills & Certifications:
  • Experience with JAMF Pro for macOS endpoint management
  • Microsoft certification in endpoint management or cloud administration
  • Prior federal government IT engineering experience

Clearance Requirements: Active Top Secret (TS) clearance required.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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