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It Service Desk Support Jobs in Reston, VA (NOW HIRING)

LinTech Global

IT Service Desk Specialist III

Dumfries, VA · On-site

$60K - $65K/yr

Contract Support Hours: Monday-Friday, 0700-1500 Job Duties: * Supervise and train junior Contract IT Support Desk Specialists and independently perform all help desk support tasks for a specific ...

Agile Defense

IT Service Desk Technician

Arlington, VA · On-site

$68K - $75K/yr

Provide Service Desk support to for AFOSR office staff with a focus on effectiveness ... DoW experience in IT support (Air Force preferred) Years of Experience 3 to 5+ years of service ...

Integral

IT Service Desk Lead

Vienna, VA · On-site

Responsibilities Technical Support & Escalation Management: • Provide hands-on support for ... e Desk or IT operations experience, including supervisory responsibilities. • Active TS/SCI ...

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All JobsIt Service Desk Support JobsIt Service Desk Support Jobs in Reston, VA

It Service Desk Support information

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$11

$24

$38

How much do it service desk support jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for it service desk support in Reston, VA is $24.85, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $28.03 per hour, depending on experience, location, and employer.

What are IT Service Desk Support roles?

IT Service Desk Support roles involve providing technical assistance and support to users experiencing hardware, software, or network issues. These professionals are often the first point of contact for troubleshooting problems, answering queries, and ensuring that IT services run smoothly. Their duties can include resolving technical incidents, managing service requests, and escalating complex issues to specialized teams. They also maintain documentation and help users with account setup, software installations, and system updates.

What are some common challenges faced by IT Service Desk Support professionals, and how can they be managed effectively?

IT Service Desk Support professionals often encounter high call volumes, troubleshooting unfamiliar technical issues, and managing user expectations. Balancing multiple tickets while maintaining a positive attitude can be challenging, especially during system outages or peak periods. Effective time management, clear communication, and ongoing technical training can help manage these challenges. Many organizations also provide knowledge bases and escalation processes to support service desk teams.

What are the key skills and qualifications needed to thrive as an IT Service Desk Support, and why are they important?

To thrive as an IT Service Desk Support, you need a solid understanding of computer hardware, operating systems, networking fundamentals, and often a relevant degree or certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic troubleshooting utilities is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage stress in high-demand situations. These competencies ensure efficient resolution of technical issues, minimize downtime, and deliver excellent user experiences.

What is the difference between It Service Desk Support vs Help Desk Technician?

AspectIt Service Desk SupportHelp Desk Technician
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT, technical support teamsEnd-user support, call centers
Industry UsageIT departments across industriesCustomer service and IT support roles
Job FocusTroubleshooting hardware/software, network issuesResponding to user issues, basic troubleshooting

It Service Desk Support and Help Desk Technician roles often overlap, but It Service Desk Support typically involves more technical troubleshooting and support within corporate IT environments, while Help Desk Technicians may focus more on end-user assistance and customer service. Both roles require similar certifications and are essential in maintaining IT operations.

What are popular job titles related to It Service Desk Support jobs in Reston, VA? For It Service Desk Support jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching It Service Desk Support jobs in Reston, VA look for? The top searched job categories for It Service Desk Support jobs in Reston, VA are:
What cities near Reston, VA are hiring for It Service Desk Support jobs? Cities near Reston, VA with the most It Service Desk Support job openings:
It Service Desk Support jobs near you
Infographic showing various It Service Desk Support job openings in Reston, VA as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $51,693 per year, or $24.9 per hour.
Service Desk Support Specialist

Service Desk Support Specialist

Key Concepts Knowledgebase LLC

Bethesda, MD

Other

Posted 28 days ago

Job description

Key Concepts Knowledgebase, LLC., is seeking a Service Desk Support Specialistto join our team working with a high-visibility customer for a project at a large NIH CIT support organization. The successful candidate will be friendly, have great customer service skills, and work with our IT managers, engineers, technicians, and the client to ensure the expectations of both parties are fulfilled in a timely, cost-effective manner. The Service Desk Support Specialistresponsibilities are as follows: Serve as the initial point of contact between the user and our IT service delivery department

Work within the ServiceNow ticketing system to create detailed work logs and technical documentation. Performs generic problem solving and assistance on various software applications, hardware systems and new technologies on the program. Provide support in the following way: chat, phone, email, and web support to users using communications, collaboration tools, and applications.

Evaluate incoming calls to determine the extent of support required and escalate user to Tier II or Tier III in the shortest possible time frame if required. Provide instruction and/or training to users on existing or new systems, various applications and new technologies. Assists with the review, evaluation and recommendation of solutions relating to hardware and software problems.

Work according to scripts, SOPs and guidelines to provide support. Qualifications: Knowledge, Skills and Abilities: Must be detail-oriented, organized, customer service-oriented and can work under tight deadlines. Should have extensive experience providing Tier 1 support in the IT environment as a Help Desk Support Technician (Tier I or Tier II) with a large IT Service Support organization for 5+ years.

Have very good analytical troubleshooting skills in IT help desk support environment on popular applications, hardware, and new technologies. Have working or similar knowledge of the following application and tools: (Microsoft Office 365 and its associated apps, Adobe, AD, Citrix, ServiceNow/Remedy, VDI systems, VPNs, SPOK, BeyondTrust Secure Remote Access, JAMF Apple management and Symantec Management Console.) .

Key Concepts Knowledgebase logo

About Key Concepts Knowledgebase

Sourced by ZipRecruiter

Key Concepts Knowledgebase, LLC is a Small DBE Business, and solutions-driven enterprise based in the DC area. The company is founded on the provision of quality services, creative business and IT solutions, and responsible business processes. Mission Statement: With a focus on transferring knowledge on key concepts in the process, we seek to provide our customers with the best of breed services and solutions, to solve their business problems and be part of initiatives that drive sustainable, green IT solutions.

Industry

Network security

Company size

1 - 10 Employees

Headquarters location

Fairfax, VA, US

Social media

Facebook

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