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It Service Desk Support Jobs (NOW HIRING)

Amicis Global

IT Service Desk Support

South Jordan, UT · On-site

$24 - $25/hr

Title: IT Customer Support Location: South Jordan, UT Duration: 12+ Months The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest ...

US IT Solutions Inc

IT Service Desk

Minneapolis, MN

Supplement Enterprise Support Services-IT Service Desk during the rollout of new PCs, Microsoft Windows 10, & Office 2016 rollouts countywide. Three years previous IT Service Desk performing at a ...

State of Montana

IT Service Desk Support

Helena, MT · On-site +1

Our mission to provide shared IT services to support the needs of the state and citizens of Montana ... The Service Desk is seeking an enthusiastic, IT minded individual with fantastic customer service ...

Info Way Solutions

IT Service Desk Lead

Des Moines, IA · On-site

Lead daily operations of the IT Service Desk supporting enterprise users globally. * Ensure adherence to contractual SLAs, KPIs, OLAs, and customer experience targets. * Manage incident, request ...

The High Companies

IT Service Desk Lead

Lancaster, PA · On-site

The IT Service Desk Lead plays a critical role in providing day-to-day support to High's end users and related end user systems. The lead, in conjunction with the Service Desk Technician, serves as ...

High Industries

IT Service Desk Lead

Lancaster, PA

The IT Service Desk Lead plays a critical role in providing day-to-day support to High's end users and related end user systems. The lead, in conjunction with the Service Desk Technician, serves as ...

htna

Service Desk Support I

Romeoville, IL

$20.50 - $27.50/hr

Job Summary Reporting to the End User Services Manager, the IT Service Desk Support I provides first-line technical support to end users. This position helps maintain HellermannTyton's IATF16949 ...

Bloom Healthcare

IT Service Desk Lead

Lakewood, CO · On-site

$75K - $100K/yr

This role is responsible for managing day-to-day IT service desk operations, supporting employees across hardware and software issues, administering Microsoft 365, coordinating with external ...

PIPESTONE

IT Service Desk Lead

Sioux Falls, SD

$65K - $80K/yr

PIPESTONE is looking for an IT Service Desk Lead to oversee daily help desk operations, support escalated technical issues, and help drive exceptional service for our internal customers. What You'll ...

Evapco

IT Service Desk Manager

Taneytown, MD · On-site

$100K - $150K/yr

IT Service Desk Manager Job Overview: The IT Service Desk Manager is a member of the Global ... This role ensures high-quality, efficient support across a large, global enterprise by improving ...

Diné Development

IT Service Desk Lead

Washington, DC · On-site

$135K - $165K/yr

IT Service Desk Lead The IT Service Desk Lead is responsible for overseeing daily enterprise IT ... This role manages operational support activities across Tier 0, Tier 1, and coordinated Tier 2 ...

Renuity

IT Service Desk Specialist

Madison, WI · On-site

The IT Service Desk Specialist is a key member of the Renuity Service Desk team, responsible for delivering entry-level to intermediate-level support to end users across the enterprise. This role is ...

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It Service Desk Support information

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How much do it service desk support jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for it service desk support in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What are IT Service Desk Support roles?

IT Service Desk Support roles involve providing technical assistance and support to users experiencing hardware, software, or network issues. These professionals are often the first point of contact for troubleshooting problems, answering queries, and ensuring that IT services run smoothly. Their duties can include resolving technical incidents, managing service requests, and escalating complex issues to specialized teams. They also maintain documentation and help users with account setup, software installations, and system updates.

What are the key skills and qualifications needed to thrive as an IT Service Desk Support?

To thrive as an IT Service Desk Support, you need a solid understanding of computer hardware, operating systems, networking fundamentals, and often a relevant degree or certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic troubleshooting utilities is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage stress in high-demand situations. These competencies ensure efficient resolution of technical issues, minimize downtime, and deliver excellent user experiences.

What are some common challenges faced by IT Service Desk Support professionals, and how can they be managed effectively?

IT Service Desk Support professionals often encounter high call volumes, troubleshooting unfamiliar technical issues, and managing user expectations. Balancing multiple tickets while maintaining a positive attitude can be challenging, especially during system outages or peak periods. Effective time management, clear communication, and ongoing technical training can help manage these challenges. Many organizations also provide knowledge bases and escalation processes to support service desk teams.

What is the difference between It Service Desk Support vs Help Desk Technician?

AspectIt Service Desk SupportHelp Desk Technician
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT, technical support teamsEnd-user support, call centers
Industry UsageIT departments across industriesCustomer service and IT support roles
Job FocusTroubleshooting hardware/software, network issuesResponding to user issues, basic troubleshooting

It Service Desk Support and Help Desk Technician roles often overlap, but It Service Desk Support typically involves more technical troubleshooting and support within corporate IT environments, while Help Desk Technicians may focus more on end-user assistance and customer service. Both roles require similar certifications and are essential in maintaining IT operations.

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What cities are hiring for It Service Desk Support jobs?

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What states have the most It Service Desk Support jobs?

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It Service Desk Support jobs near you
Infographic showing various It Service Desk Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.

IT Service Desk Support

Amicis Global

South Jordan, UT • On-site

$24 - $25/hr

Contractor

Re-posted 25 days ago

Job description

Title: IT Customer Support
Location: South Jordan, UT
Duration: 12+ Months
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
Responsibilities include:
• Demonstrate strong customer service skills to provide phone support, including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem, and incident level
o Resolving conflict
• Responsible for high-quality end-user technical support related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast-paced 7x24x365 environment.
• Under general oversight, provides after-hours and weekend support as needed.
• The position requires attention to detail, follow-through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment
• Preferred work experience in a technical support role, but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self-motivated and able to work on own initiative in a high-pressure environment
• Willing to work variable shifts, including evenings, weekends, and public holidays
Responsible for high-quality end-user technical support related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution, and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment**
Please let me know if you are interested in hearing more about this position.  Also, feel free to forward this position to someone whom you feel might be interested.  Time is generally of the essence, so please respond as soon as you can.  Thank you.