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It Service Desk Support Jobs (NOW HIRING)

PSA BDP

IT Service Desk Support

Houston, TX · On-site

Job Title IT Service Desk Support Education Associate Degree Location Houston - Houston, TX 77032 US (Primary) Career Level Experienced (Non-Manager) Category Information Technology Job Type ...

Stefanini

IT Service Desk Support

Omaha, NE

Our IT staffing services free you from the challenges of finding, recruiting, training and ... Incumbents will utilize multiple software applications to fulfill support requests, and utilize the ...

TERRACON

IT Service Desk Support Staff I

Olathe, KS · On-site

$22.25 - $31.25/hr

Conduct research on relatively simple issues and escalates issues that cannot be resolved in 20 minutes to either a more senior IT Service Desk level or tier 2 support. * Create, modify and/or delete ...

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How much do it service desk support jobs pay per hour?

As of May 29, 2026, the average hourly pay for it service desk support in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Service Desk Support, and why are they important?

To thrive as an IT Service Desk Support, you need a solid understanding of computer hardware, operating systems, networking fundamentals, and often a relevant degree or certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic troubleshooting utilities is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage stress in high-demand situations. These competencies ensure efficient resolution of technical issues, minimize downtime, and deliver excellent user experiences.

What are some common challenges faced by IT Service Desk Support professionals, and how can they be managed effectively?

IT Service Desk Support professionals often encounter high call volumes, troubleshooting unfamiliar technical issues, and managing user expectations. Balancing multiple tickets while maintaining a positive attitude can be challenging, especially during system outages or peak periods. Effective time management, clear communication, and ongoing technical training can help manage these challenges. Many organizations also provide knowledge bases and escalation processes to support service desk teams.

What are IT Service Desk Support roles?

IT Service Desk Support roles involve providing technical assistance and support to users experiencing hardware, software, or network issues. These professionals are often the first point of contact for troubleshooting problems, answering queries, and ensuring that IT services run smoothly. Their duties can include resolving technical incidents, managing service requests, and escalating complex issues to specialized teams. They also maintain documentation and help users with account setup, software installations, and system updates.

What is the difference between It Service Desk Support vs Help Desk Technician?

AspectIt Service Desk SupportHelp Desk Technician
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT, technical support teamsEnd-user support, call centers
Industry UsageIT departments across industriesCustomer service and IT support roles
Job FocusTroubleshooting hardware/software, network issuesResponding to user issues, basic troubleshooting

It Service Desk Support and Help Desk Technician roles often overlap, but It Service Desk Support typically involves more technical troubleshooting and support within corporate IT environments, while Help Desk Technicians may focus more on end-user assistance and customer service. Both roles require similar certifications and are essential in maintaining IT operations.

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It Service Desk Support jobs near you

IT Service Desk Support

PSA BDP

Houston, TX • On-site

Other

Retirement

Posted 24 days ago

PSA BDP rating

7.3

Company rating: 7.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Job Title
IT Service Desk Support
Education
Associate Degree
Location
Houston - Houston, TX 77032 US (Primary)
Career Level
Experienced (Non-Manager)
Category
Information Technology
Job Type
Permanent
Job Description
I. Job Summary:
The IT Network Administrator will be part of a global team responsible for monitoring and reporting on LAN/WAN network services in a 24x7, mission-critical environment. The Network Administrator's primary duties will include monitoring of computer networks, hardware, software, and other related systems. He/She may be asked to perform moves, adds, or changes related to networking equipment, or assistance in replacing faulty network hardware components when necessary.
II. Job Responsibilities:
  • Knowledge of any of the following technologies (hardware and ancillary tasks):
    • Firewalls (Cisco/Palo Alto)
    • Switching (Cisco/HP): port configurations
    • Wireless technologies
    • Network Monitoring Tools: Solarwinds, etc
    • Microsoft: Active Directory, DNS, DHCP
  • Monitor and report on the established networking environment
  • Assist in troubleshooting network problems and coordinating changes
  • Report network operational status by gathering information
  • Assist with incident response on the network outages
  • Follow IT change control best practices for predictable results
  • Continuously update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations

Exemption Type
Exempt (Salaried)
Job Requirements
Job Specifications:
  • Associates' Degree and/or 1 years of experience that is directly related to the job responsibilities
  • Certifications are a plus, but not required (Network+, CCNA)
  • Must be able to multi-task and juggle multiple priorities while ensuring successful completion of all items.
  • Excellent writing and communication skills

Please note: There is no relocation or immigration assistance associated with this opening.
Compensation based on experience. We offer a very competitive salary, full benefits, matching 401(k), tuition reimbursement, and casual dress environment.
Please visit our website: www.bdpinternational.com
*** This is a great opportunity to advance your career! Come join our growing BDP team!***
BDP International - The Employer of Choice
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About PSA BDP

Sourced by ZipRecruiter

Industry

Transportation and warehousing

Company size

5,001 - 10,000 Employees

Headquarters location

Philadelphia, PA, US

Year founded

1966

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