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It Service Desk Support Jobs (NOW HIRING)

US IT Solutions Inc

IT Service Desk

Minneapolis, MN

Supplement Enterprise Support Services-IT Service Desk during the rollout of new PCs, Microsoft Windows 10, & Office 2016 rollouts countywide. Three years previous IT Service Desk performing at a ...

New York Racing Association

Information Technology Title: Service Desk Support Specialist Employee Status: Regular Full Time Work From Home Option: Not Applicable FLSA Status: Non-Exempt Job Overview: The Service Desk Support ...

Talos Energy

IT Service Desk Manager

Houston, TX · On-site

The primary responsibility of the IT Service Desk Manager is to lead the day-to-day operation of the IT Helpdesk as Talos Energy's first line of support for technology incidents and work requests.

INSPYR Solutions

IT Service Desk Technician

They are seeking an IT Service Desk Technician who will act as the central point of contact for users requesting technical assistance, primarily through telephone and remote support. Responsibilities ...

Trulieve

IT Service Desk Tech 3

Tallahassee, FL · On-site

Service Desk Tech Level 3 Department: Information Technology Reports to: IT Service Desk Manager ... They work directly with Support Techs and IT leadership to design documented solutions to issues ...

Trulieve

IT Service Desk Tech 3

Tallahassee, FL · On-site

Service Desk Tech Level 3 Department: Information Technology Reports to: IT Service Desk Manager ... They work directly with Support Techs and IT leadership to design documented solutions to issues ...

Maximus

IT Service Desk Technician

Pittsburgh, PA · On-site

This front ling support to the end user community, ensuring timely resolution of issues ... IT Service Desk, Desktop Support, Video Teleconferencing (VTC), and Mobile Device (iPhone), and ...

KēSTA I.T.

IT Service Desk Manager

Draper, UT

$120K - $151K/yr

An IT Service Desk Manager is responsible for leading the daily operations of the IT Service Desk and owning the end-user support experience across the organization. This role ensures the delivery of ...

Tria Federal

IT System Administrator

Woodlawn, MD · On-site

He/she will use their interpersonal skills to communicate and provide IT service desk support to a hybrid workforce. This role requires knowledge of the MacOS environment and Microsoft 365 ecosystem.

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How much do it service desk support jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for it service desk support in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What are IT Service Desk Support roles?

IT Service Desk Support roles involve providing technical assistance and support to users experiencing hardware, software, or network issues. These professionals are often the first point of contact for troubleshooting problems, answering queries, and ensuring that IT services run smoothly. Their duties can include resolving technical incidents, managing service requests, and escalating complex issues to specialized teams. They also maintain documentation and help users with account setup, software installations, and system updates.

What are some common challenges faced by IT Service Desk Support professionals, and how can they be managed effectively?

IT Service Desk Support professionals often encounter high call volumes, troubleshooting unfamiliar technical issues, and managing user expectations. Balancing multiple tickets while maintaining a positive attitude can be challenging, especially during system outages or peak periods. Effective time management, clear communication, and ongoing technical training can help manage these challenges. Many organizations also provide knowledge bases and escalation processes to support service desk teams.

What are the key skills and qualifications needed to thrive as an IT Service Desk Support, and why are they important?

To thrive as an IT Service Desk Support, you need a solid understanding of computer hardware, operating systems, networking fundamentals, and often a relevant degree or certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic troubleshooting utilities is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage stress in high-demand situations. These competencies ensure efficient resolution of technical issues, minimize downtime, and deliver excellent user experiences.

What is the difference between It Service Desk Support vs Help Desk Technician?

AspectIt Service Desk SupportHelp Desk Technician
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT, technical support teamsEnd-user support, call centers
Industry UsageIT departments across industriesCustomer service and IT support roles
Job FocusTroubleshooting hardware/software, network issuesResponding to user issues, basic troubleshooting

It Service Desk Support and Help Desk Technician roles often overlap, but It Service Desk Support typically involves more technical troubleshooting and support within corporate IT environments, while Help Desk Technicians may focus more on end-user assistance and customer service. Both roles require similar certifications and are essential in maintaining IT operations.

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What cities are hiring for It Service Desk Support jobs? Cities with the most It Service Desk Support job openings:
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It Service Desk Support jobs near you
Infographic showing various It Service Desk Support job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.

IT Service Desk

US IT Solutions Inc

Minneapolis, MN

Full-time

Posted yesterday

Job description

Company Description

This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, Mobile development, Web development and Cloud computing . US IT Solutions work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Job Description

Supplement Enterprise Support Services-IT Service Desk during the rollout of new PCs,
Microsoft Windows 10, & Office 2016 rollouts countywide.
Three years previous IT Service Desk performing at a proficient level of experience in an IT
Service Desk environment.
Strong active listening skills
Strong customer focus and very personable
Proven troubleshooting and deduction skills to assist and resolve customer application,
navigation and technical issues.
Ability to recognize and adapt communications with the customers to a level the customer
understands.
Strong communication skills both written and verbal - able to fully document all ticket
documentation at the time of the call.

Additional Information

Thanks and regards,
Mandeep Singh

408-766-0000 Ext 435

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