PIPESTONE is looking for an IT Service Desk Lead to oversee daily help desk operations, support escalated technical issues, and help drive exceptional service for our internal customers. What You'll ...
PIPESTONE is looking for an IT Service Desk Lead to oversee daily help desk operations, support escalated technical issues, and help drive exceptional service for our internal customers. What You'll ...
IT Service Desk Technician
Tampa, FL · On-site
Job Summary Title: IT Service Desk Technician You'll Report To: Director of IT What You'll Be ... Provide Service Desk support for requests via phone, email, and walk-ins and create Service ...
IT Service Desk Technician
Tampa, FL · On-site
Job Summary Title: IT Service Desk Technician You'll Report To: Director of IT What You'll Be ... Provide Service Desk support for requests via phone, email, and walk-ins and create Service ...
Service Desk Specialist I who will provide 24/7 Tier 1, Service Desk support for creating tickets ... Diagnose and resolve client level issues using Information Technology Infrastructure Library (ITIL ...
Service Desk Specialist I who will provide 24/7 Tier 1, Service Desk support for creating tickets ... Diagnose and resolve client level issues using Information Technology Infrastructure Library (ITIL ...
Service Desk Specialist
Atlanta, GA · On-site
Service Desk Specialist I who will provide 24/7 Tier 1, Service Desk support for creating tickets ... Diagnose and resolve client level issues using Information Technology Infrastructure Library (ITIL ...
Service Desk Specialist
Atlanta, GA · On-site
Service Desk Specialist I who will provide 24/7 Tier 1, Service Desk support for creating tickets ... Diagnose and resolve client level issues using Information Technology Infrastructure Library (ITIL ...
Manager, IT Service Desk
Orange, CA · On-site
... VP of IT Operations, manages team performance, prioritizes day-to-day operational activities ... Direct day-to-day Service Desk and Desktop Support operations, ensuring efficient and effective ...
Manager, IT Service Desk
Orange, CA · On-site
... VP of IT Operations, manages team performance, prioritizes day-to-day operational activities ... Direct day-to-day Service Desk and Desktop Support operations, ensuring efficient and effective ...
IT Service Desk Temp
Independence, OH · On-site
Our Vision for this Role Our Level I Service Desk Team supports customers with IT-related problems ... Responding to incidents (issues impacting IT services) and problems (one or more related incidents ...
IT Service Desk Temp
Independence, OH · On-site
Our Vision for this Role Our Level I Service Desk Team supports customers with IT-related problems ... Responding to incidents (issues impacting IT services) and problems (one or more related incidents ...
Service Desk Support I
Romeoville, IL · On-site
$20.50 - $27.50/hr
Job Summary Reporting to the End User Services Manager, the IT Service Desk Support I provides first-line technical support to end users. This position helps maintain HellermannTyton's IATF16949 ...
Service Desk Support I
Romeoville, IL · On-site
$20.50 - $27.50/hr
Job Summary Reporting to the End User Services Manager, the IT Service Desk Support I provides first-line technical support to end users. This position helps maintain HellermannTyton's IATF16949 ...
IT Service Desk Analyst
San Diego, CA · On-site
$27.65 - $34.19/hr
Reporting to the IT Service Desk Manager, the IT Service Desk Analyst delivers technical support to employees across the organization while ensuring a high quality user experience. This role is ...
IT Service Desk Analyst
San Diego, CA · On-site
$27.65 - $34.19/hr
Reporting to the IT Service Desk Manager, the IT Service Desk Analyst delivers technical support to employees across the organization while ensuring a high quality user experience. This role is ...
IT Service Desk Analyst - Level 1
Raleigh, NC · On-site
$26 - $28/hr
Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite ... Provides initial support, tracking, and resolution for end user issues and service requests within ...
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IT Service Desk Analyst - Level 1
Raleigh, NC · On-site
$26 - $28/hr
Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite ... Provides initial support, tracking, and resolution for end user issues and service requests within ...
Help Desk IT Support II
Johnson City, NY · On-site
About the IT Service Desk Technician Position We are looking for a qualified Service Technician to ... Direct unsolved issues to the next level of support personnel * Provide detailed information on IT ...
Help Desk IT Support II
Johnson City, NY · On-site
About the IT Service Desk Technician Position We are looking for a qualified Service Technician to ... Direct unsolved issues to the next level of support personnel * Provide detailed information on IT ...
Service Desk Integration Liaison
Atlanta, GA · On-site
Job Id: 65791 Service Desk Integration Liaison Location: On-site, 130 Trinity Ave SW 1st Floor ... Strong experience in IT service support, or enterprise support operations * Excellent stakeholder ...
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Service Desk Integration Liaison
Atlanta, GA · On-site
Job Id: 65791 Service Desk Integration Liaison Location: On-site, 130 Trinity Ave SW 1st Floor ... Strong experience in IT service support, or enterprise support operations * Excellent stakeholder ...
IT Service Desk Lead
Westlake, TX · On-site
$23 - $29/hr
Growth opportunities performing essential work to support America's food distribution system * Safe ... IT Service Desk oversees daily service desk operations to ensure timely, effective technical ...
IT Service Desk Lead
Westlake, TX · On-site
$23 - $29/hr
Growth opportunities performing essential work to support America's food distribution system * Safe ... IT Service Desk oversees daily service desk operations to ensure timely, effective technical ...
IT Service Desk lead
Durham, NC · On-site
Company Description This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, ... Experience implementing and managing a help desk operation. Additional Information Thanks and ...
IT Service Desk lead
Durham, NC · On-site
Company Description This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, ... Experience implementing and managing a help desk operation. Additional Information Thanks and ...
Service Desk Manager
Henderson, NV · On-site
The IT Service Desk Manager is responsible for leading and managing a 24/7 IT Service Desk that supports nationwide convenience store operations. This role oversees service desk personnel across ...
Service Desk Manager
Henderson, NV · On-site
The IT Service Desk Manager is responsible for leading and managing a 24/7 IT Service Desk that supports nationwide convenience store operations. This role oversees service desk personnel across ...
IT Service Desk Coordinator (Pleasanton, CA)
Pleasanton, CA · On-site
$28 - $30/hr
The IT Service Desk Team consists of a staff of IT Service Desk Analysts, IT Service Desk Coordinators and Desktop Support Administrators with varying levels of skills, experiences and strengths.
IT Service Desk Coordinator (Pleasanton, CA)
Pleasanton, CA · On-site
$28 - $30/hr
The IT Service Desk Team consists of a staff of IT Service Desk Analysts, IT Service Desk Coordinators and Desktop Support Administrators with varying levels of skills, experiences and strengths.
IT Service Desk Analyst II
Macon, GA · On-site
$55K/yr
Information Technology Opening Date: 06/08/2026 Summary The IT Service Desk Analyst II (Tier II) is ... Ensure all support requests are submitted, assigned, tracked, documented, and closed upon ...
IT Service Desk Analyst II
Macon, GA · On-site
$55K/yr
Information Technology Opening Date: 06/08/2026 Summary The IT Service Desk Analyst II (Tier II) is ... Ensure all support requests are submitted, assigned, tracked, documented, and closed upon ...
IT Service Desk Agent
Charlotte, NC · On-site
$32.50/hr
NC - Meck County - Service Support Analyst- Junior (740561) Location: 3205 Freedom Dr, Charlotte, NC Duration: 12+ Months The IT Service Desk Agent I will provide front line telephone\email support ...
IT Service Desk Agent
Charlotte, NC · On-site
$32.50/hr
NC - Meck County - Service Support Analyst- Junior (740561) Location: 3205 Freedom Dr, Charlotte, NC Duration: 12+ Months The IT Service Desk Agent I will provide front line telephone\email support ...
IT Service Desk II
$60K - $70K/hr
The Role The IT Service Desk II Analyst provides advanced technical support for end-user computing, collaboration tools, endpoint technologies, and enterprise applications across the US Cold network.
IT Service Desk II
$60K - $70K/hr
The Role The IT Service Desk II Analyst provides advanced technical support for end-user computing, collaboration tools, endpoint technologies, and enterprise applications across the US Cold network.
Job Title: IT Service Desk Queue Specialist Job Location: Hybrid- Des Moines, IA. USA. Please note ... Balance workload across Service Desk analysts and support teams to ensure optimal resource ...
Job Title: IT Service Desk Queue Specialist Job Location: Hybrid- Des Moines, IA. USA. Please note ... Balance workload across Service Desk analysts and support teams to ensure optimal resource ...
IT Help Desk Technician
Topeka, KS · On-site
$26.14 - $28.28/hr
Respond to and process requests obtained through the IT service desk system. * Install, configure and support desktop, laptop, mobile devices, printers, and other systems. * Install, configure and ...
IT Help Desk Technician
Topeka, KS · On-site
$26.14 - $28.28/hr
Respond to and process requests obtained through the IT service desk system. * Install, configure and support desktop, laptop, mobile devices, printers, and other systems. * Install, configure and ...
It Service Desk Support information
See salary details
$11.06 - $13.37
1% of jobs
$13.37 - $15.69
5% of jobs
$15.69 - $18.01
8% of jobs
$19.26 is the 25th percentile. Wages below this are outliers.
$18.01 - $20.32
19% of jobs
$20.32 - $22.64
16% of jobs
The median wage is $22.70 / hr.
$22.64 - $24.96
19% of jobs
$26.16 is the 75th percentile. Wages above this are outliers.
$24.96 - $27.27
13% of jobs
$27.27 - $29.59
8% of jobs
$29.59 - $31.91
5% of jobs
$31.91 - $34.22
3% of jobs
$34.22 - $36.54
2% of jobs
$11
$23
$36
How much do it service desk support jobs pay per hour?
As of Sep 1, 2026, the average hourly pay for it service desk support in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.
What are IT Service Desk Support roles?
IT Service Desk Support roles involve providing technical assistance and support to users experiencing hardware, software, or network issues. These professionals are often the first point of contact for troubleshooting problems, answering queries, and ensuring that IT services run smoothly. Their duties can include resolving technical incidents, managing service requests, and escalating complex issues to specialized teams. They also maintain documentation and help users with account setup, software installations, and system updates.
What are the key skills and qualifications needed to thrive as an IT Service Desk Support?
To thrive as an IT Service Desk Support, you need a solid understanding of computer hardware, operating systems, networking fundamentals, and often a relevant degree or certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic troubleshooting utilities is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage stress in high-demand situations. These competencies ensure efficient resolution of technical issues, minimize downtime, and deliver excellent user experiences.
What are some common challenges faced by IT Service Desk Support professionals, and how can they be managed effectively?
IT Service Desk Support professionals often encounter high call volumes, troubleshooting unfamiliar technical issues, and managing user expectations. Balancing multiple tickets while maintaining a positive attitude can be challenging, especially during system outages or peak periods. Effective time management, clear communication, and ongoing technical training can help manage these challenges. Many organizations also provide knowledge bases and escalation processes to support service desk teams.
What is the difference between It Service Desk Support vs Help Desk Technician?
| Aspect | It Service Desk Support | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, HDI Support Center Analyst | CompTIA A+, Microsoft Certified |
| Work Environment | Corporate IT, technical support teams | End-user support, call centers |
| Industry Usage | IT departments across industries | Customer service and IT support roles |
| Job Focus | Troubleshooting hardware/software, network issues | Responding to user issues, basic troubleshooting |
It Service Desk Support and Help Desk Technician roles often overlap, but It Service Desk Support typically involves more technical troubleshooting and support within corporate IT environments, while Help Desk Technicians may focus more on end-user assistance and customer service. Both roles require similar certifications and are essential in maintaining IT operations.
More about It Service Desk Support jobs
What cities are hiring for It Service Desk Support jobs?
Cities with the most It Service Desk Support job openings:
What states have the most It Service Desk Support jobs?
States with the most job openings for It Service Desk Support jobs include:
Job description
IT Service Desk Lead
Location: Pipestone, MN or Brandon, SD
Are you an experienced IT professional who enjoys solving complex technical challenges while leading and mentoring a team? PIPESTONE is looking for an IT Service Desk Lead to oversee daily help desk operations, support escalated technical issues, and help drive exceptional service for our internal customers.
What You'll Do
Lead, coach, and develop Help Desk team members
Manage ticket queues, workload distribution, and service quality
Serve as the escalation point for complex Tier 2 and Tier 3 technical issues
Troubleshoot hardware, software, networking, Microsoft 365, Active Directory/Entra ID, Teams, Outlook, and more
Collaborate with infrastructure, security, and application teams to resolve challenging issues
Improve IT support processes, documentation, and knowledge base resources
Monitor service metrics and identify opportunities to enhance efficiency and customer satisfaction
Deliver outstanding support and communication to employees across the organization
What We're Looking For
3+ years of IT support experience, including Tier 2 and Tier 3 troubleshooting
Previous leadership, supervisory, or team management experience within IT support
Strong customer service mindset and problem-solving skills
Experience with ticketing/IT service management platforms
Proficiency supporting Microsoft environments, including Windows, Microsoft 365, Active Directory/Entra ID, Teams, and Outlook
Preferred Qualifications
Experience leading a Help Desk, Service Desk, or Desktop Support team
Knowledge of endpoint management, device imaging, software deployment, and user provisioning
Join a company that values innovation, teamwork, and delivering exceptional technology support. If you're ready to lead by example and make a meaningful impact, we'd love to hear from you!
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