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It Service Desk Support Jobs in Colorado (NOW HIRING)

Bloom Healthcare

IT Service Desk Lead

Lakewood, CO · On-site

$75K - $100K/yr

This role is responsible for managing day-to-day IT service desk operations, supporting employees across hardware and software issues, administering Microsoft 365, coordinating with external ...

Bloom Healthcare

IT Service Desk Lead

Lakewood, CO · On-site

This role is responsible for managing day-to-day IT service desk operations, supporting employees across hardware and software issues, administering Microsoft 365, coordinating with external ...

Bloom Healthcare

IT Service Desk Lead

Lakewood, CO · On-site

$75 - $100/hr

This roleis responsible formanaging day-to-day IT service desk operations, supporting employees across hardware and software issues, administering Microsoft 365, coordinating with external technology ...

Ask IT consulting

Help Desk Support I

Denver, CO

$20.50 - $27.75/hr

Company Description Ask IT Consulting Inc. visualizes itself as a leader in IT services and ... Position: Help Desk Support I Client: OIT Location: Denver, Colorado 8020 REQ ID: RQS2017-7111 ...

Exclusive Resorts LLC

IT Support Analyst

Denver, CO · On-site

Troubleshoots and resolves Service Desk tickets in a timely manner. * Escalates complex issues to ... Partners with our Sr. IT Support Analyst to troubleshoot and resolve complex desktop and laptop ...

Exclusive Resorts LLC.

IT Support Analyst

Denver, CO · On-site

$65 - $75/hr

... IT Support Analyst to join our Engineering Operations team. The successful candidate will be ... Troubleshoots and resolves Service Desk tickets in a timely manner. * Escalates complex issues to ...

Goldenent

IT Service Desk Specialist I

Golden, CO · On-site

Summary: As the IT Service Desk Specialist, you are responsible for installing, troubleshooting ... Provide first-level support in a timely manner for but not limited to the following; computer ...

Initial.IT

Be Seen First

IT Service Manager

Denver, CO · On-site

$65K - $85K/yr

Join Our IT Service Leadership Team - Where Technology Meets Exceptional Customer Service! Are you ... Lead and develop Service Desk and technical support teams * Manage ticket flow, resource allocation ...

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It Service Desk Support information

What are IT Service Desk Support roles?

IT Service Desk Support roles involve providing technical assistance and support to users experiencing hardware, software, or network issues. These professionals are often the first point of contact for troubleshooting problems, answering queries, and ensuring that IT services run smoothly. Their duties can include resolving technical incidents, managing service requests, and escalating complex issues to specialized teams. They also maintain documentation and help users with account setup, software installations, and system updates.

What are the key skills and qualifications needed to thrive as an IT Service Desk Support?

To thrive as an IT Service Desk Support, you need a solid understanding of computer hardware, operating systems, networking fundamentals, and often a relevant degree or certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic troubleshooting utilities is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage stress in high-demand situations. These competencies ensure efficient resolution of technical issues, minimize downtime, and deliver excellent user experiences.

What are some common challenges faced by IT Service Desk Support professionals, and how can they be managed effectively?

IT Service Desk Support professionals often encounter high call volumes, troubleshooting unfamiliar technical issues, and managing user expectations. Balancing multiple tickets while maintaining a positive attitude can be challenging, especially during system outages or peak periods. Effective time management, clear communication, and ongoing technical training can help manage these challenges. Many organizations also provide knowledge bases and escalation processes to support service desk teams.

What is the difference between It Service Desk Support vs Help Desk Technician?

AspectIt Service Desk SupportHelp Desk Technician
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT, technical support teamsEnd-user support, call centers
Industry UsageIT departments across industriesCustomer service and IT support roles
Job FocusTroubleshooting hardware/software, network issuesResponding to user issues, basic troubleshooting

It Service Desk Support and Help Desk Technician roles often overlap, but It Service Desk Support typically involves more technical troubleshooting and support within corporate IT environments, while Help Desk Technicians may focus more on end-user assistance and customer service. Both roles require similar certifications and are essential in maintaining IT operations.

What cities in Colorado are hiring for It Service Desk Support jobs?

Cities in Colorado with the most It Service Desk Support job openings:

It Service Desk Support jobs near you
Infographic showing various It Service Desk Support job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

IT Service Desk Specialist II

Bristol Bay Native Corporation

Colorado Springs, CO • On-site

Full-time

Posted 9 days ago

Job description

Vista Global Solutions, LLC., as part of Bristol Bay Native Corporation, isprimarily focused on providing information technology (IT) support services and personnel to various government customers. We help our customers leverage technology and operate with total confidence in their technology resources' predictability, security, and reliability to meet business objectives by providing a wide array of professional services and products. Vista Global Solutions (VGS) is looking for a qualified Information Technology (IT) Service Desk Specialist to support our contract at the U.S. Air Force Academy (USAFA), located at the Air Force Academy, CO.
Job description
We're seeking an Information Technology Project Manager with an excellent working knowledge of current operations, systems, and policies used at the Defense Health Agency (DHA) or other government offices to provide day-to-day management and support to the USAFA.
IT Service Desk Specialist: The Contractor shall provide IT Service Desk Support Services in collaboration with the DHA Global Service Center (DHA GSC). IT Service Desk tasks include but are not limited to:
Responsibilities and Duties:
  • Manage tickets (incidents, cases, and requests) that have been initiated and/or assigned to the Site.
  • Answer IT support calls and respond to questions.
  • Direct calls that do not belong to the Site back to Tier 1 (i.e., enterprise service desk).
  • Manage the IT Service Desk queue and complete work orders within the applicable Service Level Agreement (SLAs) for the Support Locations.
  • Support local assets, new technology acquisition, and life cycle management for desktops, laptops, tablets, printers, and other IT hardware through DHA Life-Cycle-Management (LCM).
  • Follow established DHA procedures to request and obtain software licenses.
  • Provide hardware support including but not limited to on-site touch-labor, troubleshooting, integration, configuration, and installation of authorized hardware, software, and peripherals.

Qualifications:
- Have Security +
- Minimum 2 years of work experience as a project administrator in the information technology sector.
- Excellent verbal communication skills. .
- Must have strong interpersonal and listening skills and the ability to effectively interact with all levels of WAMC Staff in a professional manner and with a professional demeanor
- Ability to work collaboratively in a diverse team environment.
Related experience and/or education:
- Candidates MUST have U.S. citizenship or the ability to obtain citizenship and be able to pass a government background investigation.

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