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It Service Desk Support Jobs (NOW HIRING)

Tempus

IT Service Desk Manager

Chicago, IL · Hybrid

$95K - $150K/yr

Role Overview The IT Service Desk Manager is a critical leadership role responsible for overseeing ... This individual will lead a high-performing team to provide exceptional technical support, ensuring ...

Green Thumb Industries

Service Desk Manager

Chicago, IL · On-site

$100K - $125K/yr

This role will oversee IT support operations, ensuring high-quality service delivery and continuous ... Service Desk Analysts operate in a 12x7x365 model across all US time zones, so the role requires ...

Unisys Corporation

Tech Service Desk

Salt Lake City, UT · On-site

... IT Service Desk experience. * 6 months previous experience providing Level 3 support for MS Office, MS Exchange and MS windows networks. * Working knowledge of data and voice network concepts Benefit ...

Unisys Corporation

Tech Service Desk

Hopkins, MN · On-site

... IT Service Desk experience. * 6 months previous experience providing Level 3 support for MS Office, MS Exchange and MS windows networks. * Working knowledge of data and voice network concepts Benefit ...

First Financial

IT Service Desk Manager

Center, TX · On-site

The IT Service Desk Manager is responsible for the daily performance of the Service Desk team. You ... This role balances direct technical support with data-driven coaching, process automation, and ...

Covetus

Service Desk Analyst

Milford, OH · On-site

$17.75 - $24.25/hr

Title: IT Service Desk Support / Customer Succes Guide Location: Milford OH Fulltime permanent position Language: English / Portuguese / French / Spanish Must Have Technical/Functional Skills • ...

GameStop Texas LTD

IT Support Technician I

Grapevine, TX

$19.75 - $27.25/hr

Working with general supervision, the Service Desk Support Technician I is responsible for ... Excellent customer service skills * 2 years of relevant IT Support experience * ITSM tool ...

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IT Service Desk Associate

Miami, FL · On-site

$40 - $55/hr

This team member will provide high-quality customer service and ensure that IT systems and ... Support will be offered both onsite and remotely for the organization. Key Responsibilities ...

TEKsystems

IT Service Desk Technician

Lansing, MI · Hybrid

$18/hr

One of TEKsystems clients is looking for multiple qualified candidates to support their IT ... Equipment to be Provided for work from home days. * 1-2 years of IT Service Desk experience ...

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All JobsIt Service Desk Support Jobs

It Service Desk Support information

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How much do it service desk support jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for it service desk support in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What are IT Service Desk Support roles?

IT Service Desk Support roles involve providing technical assistance and support to users experiencing hardware, software, or network issues. These professionals are often the first point of contact for troubleshooting problems, answering queries, and ensuring that IT services run smoothly. Their duties can include resolving technical incidents, managing service requests, and escalating complex issues to specialized teams. They also maintain documentation and help users with account setup, software installations, and system updates.

What are some common challenges faced by IT Service Desk Support professionals, and how can they be managed effectively?

IT Service Desk Support professionals often encounter high call volumes, troubleshooting unfamiliar technical issues, and managing user expectations. Balancing multiple tickets while maintaining a positive attitude can be challenging, especially during system outages or peak periods. Effective time management, clear communication, and ongoing technical training can help manage these challenges. Many organizations also provide knowledge bases and escalation processes to support service desk teams.

What are the key skills and qualifications needed to thrive as an IT Service Desk Support, and why are they important?

To thrive as an IT Service Desk Support, you need a solid understanding of computer hardware, operating systems, networking fundamentals, and often a relevant degree or certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic troubleshooting utilities is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage stress in high-demand situations. These competencies ensure efficient resolution of technical issues, minimize downtime, and deliver excellent user experiences.

What is the difference between It Service Desk Support vs Help Desk Technician?

AspectIt Service Desk SupportHelp Desk Technician
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT, technical support teamsEnd-user support, call centers
Industry UsageIT departments across industriesCustomer service and IT support roles
Job FocusTroubleshooting hardware/software, network issuesResponding to user issues, basic troubleshooting

It Service Desk Support and Help Desk Technician roles often overlap, but It Service Desk Support typically involves more technical troubleshooting and support within corporate IT environments, while Help Desk Technicians may focus more on end-user assistance and customer service. Both roles require similar certifications and are essential in maintaining IT operations.

More about It Service Desk Support jobs
What cities are hiring for It Service Desk Support jobs? Cities with the most It Service Desk Support job openings:
What states have the most It Service Desk Support jobs? States with the most job openings for It Service Desk Support jobs include:
What job categories do people searching It Service Desk Support jobs look for? The top searched job categories for It Service Desk Support jobs are:
It Service Desk Support jobs near you
Infographic showing various It Service Desk Support job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.

IT Service Desk Technician II

24 Hour Home Care - Corporate Division

Los Angeles, CA • Hybrid

Other

Medical, Dental, Vision, Retirement

Posted 11 days ago

Job description

24 Hour Home Care is part of the TEAM Services Group family of companies. As a shared Talent Acquisition function, we are proud to support TEAM's recruiting efforts by helping to attract exceptional talent across the organization.

TEAM Services Group ("TEAM") is a national provider of home and personal care services and household employment solutions supporting the known caregiver model, which allows families and individuals with disabilities the freedom to choose the caregivers and service providers working with them in their homes.

TEAM is a mission-driven company serving over 110,000 clients and employing over 130,000 caregivers across all 50 states. We operate in a large and growing market and have grown nearly 40% annually since inception through our relentless focus on delivering best-in-class client experience. TEAM is led by a high-performing team passionate about improving access to home-based care in America.

The Role: 

The IT Service Desk Technician II provides advanced technical support across a hybrid enterprise environment, serving as the primary escalation point for complex service desk issues involving Microsoft 365, Entra ID, Intune, Active Directory, networking, endpoint management, and IT service management. This role partners with end users, IT teams, vendors, and managed service providers to resolve technical issues, improve support processes, and deliver reliable, secure, and responsive IT services across the organization.

Primary Responsibilities

  • Provide Tier II technical support by troubleshooting escalated incidents involving user accounts, endpoints, applications, Microsoft 365, identity management, and network connectivity.
  • Administer and support enterprise technologies including Microsoft 365, Entra ID, Active Directory, Intune, and Jira (or similar ITSM platforms), ensuring efficient service request management and user lifecycle support.
  • Diagnose and resolve networking and Zero Trust Network Access (ZTNA) issues, including VPN connectivity, DNS, DHCP, firewall rules, Wi-Fi, and LAN/WAN connectivity.
  • Maintain accurate documentation, follow ITSM and change management processes, contribute to knowledge base articles, and identify opportunities to improve service delivery and operational efficiency.
  • Collaborate with senior IT staff, vendors, and managed service providers to resolve complex technical issues, support onboarding and offboarding activities, and maintain secure, reliable IT operations.

This is a hybrid position, with travel to headquarters or brand locations 2-3x per month.

What You Bring to the Table:

Qualifications

  • Associate degree, technical certification, or equivalent hands-on experience required.
  • 5+ years of experience in service desk, desktop support, or IT operations.
  • Hands-on experience supporting Microsoft 365, Entra ID, Active Directory, Intune, and enterprise endpoint management.
  • Strong understanding of IT service management (ITSM), networking fundamentals, and Zero Trust Network Access (ZTNA) concepts.
  • Experience with Jira and the ability to manage ticket workflows, documentation, and reporting.
  • Experience with PowerShell, NinjaOne, CoreView, macOS support, or similar enterprise administration tools preferred.

Skills

  • Technical troubleshooting
  • Microsoft 365 administration
  • Identity and access management
  • Networking fundamentals
  • ITSM and ticket management
  • Customer service
  • Communication
  • Process improvement

What We Bring to the Table: 

  • Comprehensive benefits package, including health, dental, vision, 401K, just to name a few! 
  • Wellness Program, Learning and Professional Development Program

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion.  Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.  Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.  

By completing this application, you are providing consent to receiving text messages from 24 Hour Come Care and associated vendors at the phone numbers provided. Message and data rates may apply. 

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

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