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Entry Level It Help Desk Jobs in Reston, VA (NOW HIRING)

S2Technologies

Help Desk Specialist

Washington, DC · On-site

$70K - $88K/yr

Help Desk Specialist Position Overview: is seeking a Help Desk Specialist to provide hands-on IT support for AF/A10 users in a fast-paced, mission-focused environment. In this role, you will serve as ...

TCG, Inc.

Help Desk / IT Support Lead

Washington, DC · On-site

$80K - $95K/yr

This Help Desk/IT Support Lead is responsible for an IT support team providing technical assistance and support to end-users experiencing hardware, software, or network-related issues. The ideal ...

New

TEEMA

Help Desk Specialist I - Tier 1 Support

Ashburn, VA · On-site

$48K - $50K/yr

High school diploma or equivalent * 1+ year of IT help desk, service desk, or technical customer support experience * Working knowledge of Windows, Microsoft Office, and web-based applications

Chenega Corporation

Help Desk Specialist

Ashburn, VA · On-site

High school diploma or GED equivalent. * 1+ year of IT Help Desk or Technical Customer Support ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA · On-site

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent ...

ActioNet, Inc.

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA · On-site

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent ...

Chenega MIOS

Help Desk Specialist

Ashburn, VA · On-site

High school diploma or GED equivalent. * 1+ year of IT Help Desk or Technical Customer Support ... From entry-level employees to senior leaders, we believe theres always room to learn. We offer ...

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All JobsIt Help Desk JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Reston, VA

Entry Level It Help Desk information

See Reston, VA salary details

$13

$24

$35

How much do entry level it help desk jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for entry level it help desk in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

How to get started in an entry level IT help desk?

To start as an entry-level IT help desk technician, gain foundational knowledge of computer hardware, software, and networking through online courses or certifications like CompTIA A+. Develop strong communication and problem-solving skills, and seek internships or entry-level positions to gain practical experience in troubleshooting and customer support environments.

What are the most commonly searched types of It Help Desk jobs in Reston, VA?

The most popular types of It Help Desk jobs in Reston, VA are:

What are popular job titles related to Entry Level It Help Desk jobs in Reston, VA?

For Entry Level It Help Desk jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Entry Level It Help Desk jobs in Reston, VA look for?

The top searched job categories for Entry Level It Help Desk jobs in Reston, VA are:

What cities near Reston, VA are hiring for Entry Level It Help Desk jobs?

Cities near Reston, VA with the most Entry Level It Help Desk job openings:

Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $50,097 per year, or $24.1 per hour.

Help Desk Specialist

Washington, DC • On-site

S2Technologies
See more jobs at S2Technologiesexternal

$70K - $88K/yr

Full-time

Re-posted 8 hours ago

Job description

Position Title: Help Desk Specialist
Position Overview:
is seeking a Help Desk Specialist to provide hands-on IT support for AF/A10 users in a fast-paced, mission-focused environment. In this role, you will serve as the primary technical resource for troubleshooting workstations, network, and application issues; supporting cybersecurity and systems compliance; maintaining SharePoint and web content; and managing telecommunications, VTC systems, and IT assets. This position is ideal for a detail-oriented IT professional with strong customer service skills and experience supporting secure DoD environments.
Position Responsibilities:
  • Serve as the primary point of contact for end-user IT support, resolving daily help desk requests. • Manage, track, and document all help desk inquiries in accordance with AF/A10 reporting requirements, maintaining a comprehensive ticket log and providing trend analysis. • Coordinate with the Communications Squadron to support system and network administration, configuration control, and system updates. • Support cybersecurity and information assurance as the Cybersecurity Liaison (CSL), ensuring compliance with DoD and Air Force security policies. • Help maintain secure communication and computer systems by following DoD standards that maintain Emissions Security-(EMSEC) and protect against unauthorized access. • Update and maintain SharePoint sites and web based tools. • Provide support for phones, telecommunications equipment, and VTC systems, including scheduling and troubleshooting. • Manage IT asset inventories, including equipment tracking, transfers, and turnins. • Support records management and routine administrative tasks that keep workflows organized and compliant.

Position Requirements:
  • Minimum 1 year of relevant experience in IT help desk, client support, system administration, or related IT support roles. • Hands-on experience with configuration management, client systems support, and role-based access control. • Working knowledge of DoD cybersecurity and information assurance requirements, including applicable DISA and Air Force security policies. • Ability to maintain secure systems and communications in accordance with DoD security policies and best practices. • Proficiency with SharePoint administration, web content updates, and common collaboration tools. • Familiarity with or experience supporting SIPR/NIPR workstations, VTC systems, telecommunications equipment, and related secure-network technologies.
  • DoD or federal IT support experience preferred

Required Security Clearance:
  • Top Secret (TS) with SCI eligibility

Required Certification(s):
  • DoD 8570 IAT-II certification required (e.g., Security+, CCNA-Sec).

Preferred Skills:
  • Additional certifications (Network+, A+, MSCA/MCSE) preferred.

Education:
  • High school diploma or equivalent required. Relevant technical education, certifications, or college coursework preferred.

is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, ethnicity, national origin, color, religion, sex, physical or mental disability, protected veterans' status, or any other status protected by the laws or regulations in the locations where we operate. Applicants living in a HubZone designated area receive preferential selection when meeting all other required qualifications.

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