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It Helpdesk Intern Jobs in Reston, VA (NOW HIRING)

Expion Health

IT Helpdesk Technician

North Bethesda, MD · On-site

$23 - $27/hr

Title : IT Helpdesk Technician Location : In-Office (North Bethesda, MD) Reports To: IT Manager Expion Health is building the future of pharmacy economics. As architects of prescription economics, we ...

Expion Health

IT Helpdesk Technician

Rockville, MD · On-site

$23 - $27/hr

Title : IT Helpdesk Technician Location : In-Office (North Bethesda, MD) Reports To: IT Manager Expion Health is building the future of pharmacy economics. As architects of prescription economics, we ...

Exponent Health

IT Helpdesk Technician

Rockville, MD · On-site

Title : IT Helpdesk Technician Location : In-Office (North Bethesda, MD) Reports To: IT Manager Expion Health is building the future of pharmacy economics. As architects of prescription economics, we ...

ManTech

IT Helpdesk Specialist

Herndon, VA · On-site

MANTECH seeks a motivated, career and customer-oriented IT Helpdesk Specialist (Executive Support) to join our team in Herndon, VA. Responsibilities include but are not limited to: * Provide high ...

Safeware, Inc

IT Intern

Lanham, MD · On-site

$15 - $20/hr

This internship provides hands-on experience with help desk operations, hardware/software troubleshooting, and IT systems in a fast-paced business environment. The IT Intern will assist with ...

Somatus, Inc.

IT Helpdesk Specialist 1

Mclean, VA · On-site

The IT Help Desk Specialist I provides first-line technical support to Somatus employees across the United States. This role supports both corporate and remote team members, ensuring timely ...

Giesecke+Devrient

IT Support Intern

Dulles, VA · On-site

$14.75 - $19.75/hr

The IT Support Intern will learn to use imaging software and assist with preparing computers for G+D users, including configuring Windows systems for new and replacement equipment. Responsibilities ...

Giesecke+Devrient

IT Support Intern

Dulles, VA

$14.75 - $19.75/hr

The IT Support Intern will learn to use imaging software and assist with preparing computers for G+D users, including configuring Windows systems for new and replacement equipment. Responsibilities ...

ServiceSource

Information Technology Intern

Oakton, VA · On-site

$12.77 - $15/hr

Job Summary The Information Technology (IT) Intern will be providing IT support to both the IT ... To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness ...

Alpha Bravo Leasing

IT Intern

Washington, DC · On-site

$17 - $22.75/hr

Information and Technology Internship (Remote) About Anybill Financial Services: Established in 2001, and now known as the world's largest tax payment processor, Anybill is a software-as-a-service ...

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How much do it helpdesk intern jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for it helpdesk intern in Reston, VA is $18.14, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Intern, and why are they important?

To thrive as an IT Helpdesk Intern, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by coursework in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and standard office software is typically expected. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues. These skills are crucial for providing timely technical support, ensuring smooth operations, and building a foundation for further growth in IT.

What types of technical issues do IT Helpdesk Interns typically handle, and how do they collaborate with senior IT staff?

IT Helpdesk Interns often handle a range of technical issues including password resets, software installation, basic troubleshooting of hardware or network connectivity, and assisting employees with using company applications. They typically serve as the first point of contact for users and escalate more complex problems to senior IT staff. Collaboration is key—interns frequently work alongside experienced technicians, learning best practices and receiving guidance on resolving unfamiliar issues, which helps them develop practical skills and build confidence in a real-world IT environment.

What does an IT Helpdesk Intern do?

An IT Helpdesk Intern assists with providing technical support to users within an organization. Typical responsibilities include troubleshooting hardware and software issues, responding to support tickets, setting up computers and devices, and assisting with routine IT maintenance. Interns gain hands-on experience by working closely with IT professionals, learning about network systems, and understanding company protocols. This role is ideal for individuals seeking to start a career in information technology and develop their problem-solving and communication skills.
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IT Helpdesk Technician

Expion Health

North Bethesda, MD • On-site

$23 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Title: IT Helpdesk Technician
Location: In-Office (North Bethesda, MD)
Reports To: IT Manager
Expion Health is building the future of pharmacy economics. As architects of prescription economics, we design how pharmacy value is created - aligning cost, clinical decisions, and performance into one accountable system that moves beyond rebates. We help organizations stay ahead of market change with clear insight, bold thinking, and strategies built for what's next.
The Role
You'll be the friendly, capable face of IT - the first call when something isn't working and the reason your colleagues walk away with their day back on track. While this position is based in our North Bethesda office, you'll support our team in person and back up remote employees across the country, troubleshooting hardware, software, and network issues with patience and skill. Whether you're setting up a new hire's laptop, walking a remote teammate through a fix over chat, or spotting patterns that point to a bigger improvement, your work directly shapes how productive and supported our people feel every day.
What You'll Do
  • Provide hands-on and remote technical support across the organization
  • Respond to user requests by phone, email, and ticketing system with professionalism and care
  • Diagnose and resolve hardware, software, and network issues
  • Walk users through clear, step-by-step solutions
  • Escalate the trickier puzzles to senior team members when needed
  • Document issues and resolutions to make life easier for the whole team
  • Maintain inventory of IT equipment and keep records accurate
  • Support onsite equipment like monitors, TVs, tablets, and printers
  • Own onboarding and offboarding - account provisioning, device setup and distribution, account de-provisioning, device retrieval, and re-deployment
  • Install, configure, and maintain computer systems and applications

What We're Looking For
  • Associate's degree in IT or a related field (or equivalent experience)
  • 1-3 years in a helpdesk or technical support role
  • Proficiency with Windows 11 and macOS
  • Familiarity with Office 365, Smartsheet, and Salesforce
  • Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
  • Experience with ticketing systems
  • Strong analytical and troubleshooting instincts
  • Excellent written and verbal communication
  • Comfort working independently and as part of a hybrid team

Bonus points for
  • Experience supporting hybrid workforces and remote collaboration tools
  • Familiarity with IT asset management and inventory platforms
  • Knowledge of Active Directory, Azure AD, and identity management
  • Experience with mobile device management (MDM) solutions
  • Understanding of cybersecurity best practices and endpoint protection
  • A knack for writing clear technical documentation and user guides
  • Genuine customer-service mindset, especially with non-technical users
  • Experience running corporate IT onboarding and offboarding

Why Expion, Why Now
Pharmacy economics is at an inflection point, and the organizations getting it right are the ones moving fastest. Expion is leaning into that moment - investing in our technology, our people, and the tools that make our teams faster, smarter, and more connected. That's where you come in. As we scale, our employees need IT support that's responsive, thoughtful, and ready to grow with them. This role isn't about closing tickets in the background; it's about being a visible, valued partner who keeps our workforce moving so that we can focus on the work that changes the industry.
Our values say it best: Build boldly, improve relentlessly. If that resonates with how you want to work, we want to talk.
Benefits & Perks
  • Medical, dental & vision insurance
  • HSA & FSA options
  • Short & long-term disability
  • Life Insurance and AD&D
  • 401(k) with company match
  • Paid Time Off
  • Phone & internet allowance
  • Wellness benefits, including access to GLP-1 weight loss program
  • Town halls & direct access to executive leadership
  • A company that is genuinely investing in AI - and in you!

Expion Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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