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It Helpdesk Intern Jobs in Reston, VA (NOW HIRING)

Dataprise

Intern, PC Depot

Rockville, MD · On-site

$15.25 - $20.50/hr

Are you motivated, hungry, and eager to break into the IT field? This might be the perfect ... Help to maintain a knowledgebase by documenting known errors, workarounds, procedures, and ...

Global Impact

IT Manager - Client Support

Washington, DC · Hybrid

$95K - $110K/yr

Oversee the IT helpdesk function, ensuring timely, efficient, and high-quality technical support for all employees.   * Manage and support the lifecycle of both Windows and Mac hardware ...

Plus3 IT Systems

Cloud Engineer Intern

Reston, VA · On-site

$17.75 - $23/hr

Must be eligible to obtain a security clearance Plus3 IT Systems is an expert IT services firm ... As an Intern at Plus3, you will be given the unique opportunity to explore, identify, and validate ...

Plus3 IT Systems

Cloud Engineer Intern

Reston, VA · Hybrid

$17.75 - $23/hr

Must be eligible to obtain a security clearance Plus3 IT Systems is an expert IT services firm ... As an Intern at Plus3, you will be given the unique opportunity to explore, identify, and validate ...

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.50 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

Gecko Robotics

IT Engineer

Washington, DC · On-site

$94K - $144K/yr

What We Do Gecko Robotics is helping the world's most important organizations ensure the ... The IT Engineer is the face of IT, providing first-line support to end users, building trust with ...

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How much do it helpdesk intern jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for it helpdesk intern in Reston, VA is $18.14, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Intern, and why are they important?

To thrive as an IT Helpdesk Intern, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by coursework in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and standard office software is typically expected. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues. These skills are crucial for providing timely technical support, ensuring smooth operations, and building a foundation for further growth in IT.

What types of technical issues do IT Helpdesk Interns typically handle, and how do they collaborate with senior IT staff?

IT Helpdesk Interns often handle a range of technical issues including password resets, software installation, basic troubleshooting of hardware or network connectivity, and assisting employees with using company applications. They typically serve as the first point of contact for users and escalate more complex problems to senior IT staff. Collaboration is key—interns frequently work alongside experienced technicians, learning best practices and receiving guidance on resolving unfamiliar issues, which helps them develop practical skills and build confidence in a real-world IT environment.

What does an IT Helpdesk Intern do?

An IT Helpdesk Intern assists with providing technical support to users within an organization. Typical responsibilities include troubleshooting hardware and software issues, responding to support tickets, setting up computers and devices, and assisting with routine IT maintenance. Interns gain hands-on experience by working closely with IT professionals, learning about network systems, and understanding company protocols. This role is ideal for individuals seeking to start a career in information technology and develop their problem-solving and communication skills.
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IT Systems Administrator

IT Systems Administrator

Strategic Management Services

Alexandria, VA • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Overview

Strategic Management, the leading consultant firm in the area of healthcare compliance, is seeking a highly motivated professional for an IT Systems Administrator hybrid position in our Alexandria, VA office. This is an opportunity to let both your technical expertise and people skills shine at a well-established firm. Join our team where you will play a crucial role in providing operational maintenance and support to internal stakeholders, while simultaneously maintaining our growing IT infrastructure. Collaborating with our IT Manager and Security Officer, you will ensure the stability, security, and efficient operation of our IT environment.

The expected pay for this job is competitive and commensurate with experience. You will be provided significant benefits such as a hybrid work arrangement, Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, and Paid Time Off.

Key Responsibilities

  • Administer and maintain network infrastructure, including switches, routers, cloud assets, and DNS/web services
  • Support and maintain physical and virtual Windows server environments, VOIP systems, patch management, and virus protection systems
  • Perform routine system maintenance tasks, monitor system availability, troubleshoot issues, and apply necessary security measures
  • Oversee the distribution and inventory of IT hardware and software assets
  • Collaborate on IT project planning and disaster recovery activities
  • Provide technical support via the IT Helpdesk and assist in IT onboarding for new staff
  • Stay updated on the latest technologies and suggest system improvements

Qualifications

  • Bachelor's (preferred) or Associate's degree in Information Technology, Computer Science, or related field
  • 3-5 years of relevant experience in system administration and networking
  • Proficient in Windows Server (2016 and later), Microsoft Office/365, and Active Directory
  • Experience with Cisco switches, routers, and firewalls is a plus
  • Familiarity with enterprise networking, VPN technologies, and security practices
  • Strong time management and critical thinking skills

Preferred Skills

  • Associate-level IT security certification (e.g., Security +) or 1-2 years of related experience
  • Intermediate Microsoft certification (MCSE or similar)
  • Knowledge of security frameworks such as HIPAA, NIST, etc.

Position Type & Expected Hours of Work

This is a full-time, exempt position. On Mondays and Thursdays, this role reports to the Alexandria office. Typical days and hours of work are Mondays through Fridays, although due to the nature of the role, this position occasionally requires weekend work, work outside the designated hours above, and/or long hours.

About Strategic Management Services

Strategic Management is the leading consulting firm in the area of healthcare compliance. The firm has been helping healthcare organizations meet regulatory requirements by providing specialized compliance consulting and advisory services for over 30 years. Please visit our website at www.compliance.com.

We offer a collaborative work environment where your skills are valued, and you have opportunities to grow professionally. You will be part of a team dedicated to ensuring our systems run smoothly and securely. If you are a proactive IT professional looking to make an impact, we would love to hear from you!


*See attached ad for full job description

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